Rth Resume 11.4.09

RICHARD T. HUBBARD, MBA CPCU 12713 Outlook Drive  Overland Park, KS  66209 Office 913.693.8556 Cell 913.217.5633 Home 913.499.1250 [email protected]

Insurance Executive Leadership • Agency Management & Development • Strategic Planning Astute, results-oriented Executive officer with a consistent record of success in managing multimillion -dollar commercial and personal lines insurance operations. Background includes providing successful leadership to a start-up operation as well as guiding a poorly performing branch operation from least profitable to most profitable within the company. Critical thinker and adept communicator with the ability to apply extensive knowledge of industry standards to the recognition and development of growth opportunities. ➢ ➢

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Strategic Planning Sales Excellence Agency Management

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Employee Coaching & Development Talent Management Multi-segment Team Building

Market Research & Analysis ➢ Influence Management ➢ Visionary Leadership ➢

Career Accomplishments • • •

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Twenty-two years’ comprehensive insurance experience—seventeen years’ hands-on experience in operational management and sales Trained leader, effectively handling positions of increasing responsibility on a continuous path of professional development Proven record of ➢ successfully integrating strategic and long-range planning ➢ developing and utilizing competitive analysis ➢ consistently evaluating operational requirements and executing strategies and processes ➢ fostering a collaborative culture at all levels to achieve corporate objectives ➢ maximizing and allocating resources Demonstrated ability to build teams and attract and retain key talent Exceptional communication and interpersonal skills; recognized talent for cultivating relationships, both internally and externally Adept at identifying clients’ needs and presenting effective solutions Keen awareness of competitive product positioning and an eye for market trends Deep commitment to professional excellence and integrity

Professional Experience THE HARTFORD Regional Vice President, Kansas City

2006-Present

Responsible for sales, marketing and underwriting operations across a multi-state territory. Accountable for a regional staff of 45 with six direct reports. Oversee the P&L of a $300 million operation.

Richard T. Hubbard

2

Accomplishments • Implemented agency management strategies • Created and implemented entire agency sales planning process • Created and implemented internal, multi-discipline review of agency sales plans • Worked with independent consultant to re-evaluate and redefine VIP agency classifications • Developed a recognized leadership staff • Managed profit levels of 20% ROE

Branch Manager, Pittsburgh, Pa

2004-2006

Executed start-up in Western Pennsylvania. Oversaw all branch operations. Responsible for growth, profitability and agency management. Accomplishments • Created a five year business plan for territory • Developed strong, productive relationships with agency distribution • Grew operations from $38 million in 2004 to $60 million in 2006, with an ROE 20% • Attracted and retained strong talent, including managers, technicians and support staff • Developed marketing campaign with the University of Pittsburgh, including sponsorship of NCAA sports teams • Cultivated extensive agency networking opportunities both in-house and at major off-site venues

THE PMA GROUP Regional Vice President, Hunt Valley, Maryland

2000 - 2004

Regional Vice President & Branch Manager, Richmond, VA

1996- 2000

Branch Manager, Richmond, VA 1996

1995-

Underwriting Manager, Richmond, VA

1991- 1995

Oversaw branch operations for Maryland, DC, and Virginia with 80 staff members and $85 million in property and casualty business. Responsible for growth, profitability and expense management throughout the territory. Responsible for strengthening relationships with 31 agents and brokers. Accomplishments • Improved branch profitability by 16 points of pre-tax operating income • Provided leadership to Regional Vice President in Virginia • Facilitated steady growth in branch over prior three years—$33 million to $52 million • Improved morale significantly and reduced employee turnover • Established a Management Operations Committee

In addition to performing the duties of Branch Manager listed below, oversaw agency management in Virginia, North Carolina, South Carolina and Georgia. Responsible for growth and profitability in these southern regions, with an emphasis on underwriting and marketing-driven approach to sales and development. Assessed territorial strengths, sales and work-force opportunities to maximize market reach, growth and profit.

Oversaw branch operations, including Underwriting, Risk Control, Accounts Receivable, Auditing and Claims departments. Primarily responsible for the growth, service and profitability of Virginia. Provided leadership and established a business plan for Virginia, including an operational team and committee support. Maintained active involvement with 18 regional agents. Created and designed a mission statement and new brochure for use in product marketing. Successfully managed a $2 million expense budget.

Responsible for Virginia’s $30 million underwriting operation with an average account size of $170,000. Explored new markets and areas compatible with company expertise and products. Worked to accelerate development and implementation of services. Supervised managers of Technical Underwriting and Processing teams. Monitored quality of work product and compliance with company standards.

Richard T. Hubbard

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Accomplishments • Responsible for lowering loss ratio from 78% to 63% • Increased property and casualty premium by 169% • Developed and contracted three new agencies with PMA • Successfully developed PMA’s first self insured group

Account Claims Manager, Hunt Valley, MD

1987- 1991

Hired as an Account Claims Representative, assumed positions of increasing responsibility, progressing from Account Claims Executive to Account Claims Manager. As Manager, provided coaching and feedback, conducted performance reviews and participated in training and development of new and existing Account Claims Executives. Managed large risk-management customers, providing claim statuses and trend analyses. Analyzed production results and trends. Served as company liaison, keeping customers abreast of new services and developing custom solutions to problems.

Education & Training MBA, Loyola College, Baltimore, MD (1992) BBA, Loyola College, Baltimore, MD (1987) CPCU (1997) Associate in Underwriting 62 The Hartford’s Winner Circle (2006) Senn Dulaney Leadership Training Seminar (1995) Behavioral Based Interviewing Seminar (1995) Performance Through Principles Seminar (1994) Systematic Selling (1993) Junior Achievement Instructor (2009)

References available upon request.