Resume1
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Florina Nicaj 248.764.3493
2887 Belcher Dr. Sterling Heights, MI 48310
[email protected]
EDUCATION University of Michigan; Ann Arbor, MI Bachelor of Arts in Psychology | Expected Graduation May ’20 Macomb Community College; Macomb, MI General Studies 3.625 GPA | August ’14 – December ‘17
WORK EXPERIENCE One One Nine Salon; Ann Arbor, MI Front Desk Receptionist March ’19 - present • Manage daily operations of the front desk and records for organization through spreadsheets and reports. • Enunciate written and verbal communication skills with capability to work independently. • Multi-tasking ability while being effective and structured in daily operations. Bianchi’s Salon & Spa; Royal Oak, MI Front Desk Receptionist August ’17 – December ’17; May ’18 – July ‘18 • Answered multiple incoming calls and responded to questions collected by clients. • Settled customer complaints using effective communication • Provided general management support when necessary. Precita Park Café and Grill; San Francisco, CA Food Runner June ’17 - July ‘17 • Function effectively as part of a team through constant communication. • Assist serves and line cooks as needed. • Deal with customers in a courteous and efficient way. 6 Salon; Royal Oak, MI / Birmingham, MI Front Desk Receptionist February ’17 - May ‘17 • Multi-tasking ability while being effective and structured in daily operations. • Scheduled and confirmed clients’ appointments.
PROFESSIONAL AFFILIATIONS & ACTIVITIES • Member of the Society of Human Resource Management • Apart of The Michigan Association of Psychological Scholars program • After School Program Volunteer at Bryant Community Center • Dean’s List - Dec. ’14, May ’16, May’17, Dec. ‘17
2887 Belcher Dr. Sterling Heights, MI 48310
[email protected]
EDUCATION University of Michigan; Ann Arbor, MI Bachelor of Arts in Psychology | Expected Graduation May ’20 Macomb Community College; Macomb, MI General Studies 3.625 GPA | August ’14 – December ‘17
WORK EXPERIENCE One One Nine Salon; Ann Arbor, MI Front Desk Receptionist March ’19 - present • Manage daily operations of the front desk and records for organization through spreadsheets and reports. • Enunciate written and verbal communication skills with capability to work independently. • Multi-tasking ability while being effective and structured in daily operations. Bianchi’s Salon & Spa; Royal Oak, MI Front Desk Receptionist August ’17 – December ’17; May ’18 – July ‘18 • Answered multiple incoming calls and responded to questions collected by clients. • Settled customer complaints using effective communication • Provided general management support when necessary. Precita Park Café and Grill; San Francisco, CA Food Runner June ’17 - July ‘17 • Function effectively as part of a team through constant communication. • Assist serves and line cooks as needed. • Deal with customers in a courteous and efficient way. 6 Salon; Royal Oak, MI / Birmingham, MI Front Desk Receptionist February ’17 - May ‘17 • Multi-tasking ability while being effective and structured in daily operations. • Scheduled and confirmed clients’ appointments.
PROFESSIONAL AFFILIATIONS & ACTIVITIES • Member of the Society of Human Resource Management • Apart of The Michigan Association of Psychological Scholars program • After School Program Volunteer at Bryant Community Center • Dean’s List - Dec. ’14, May ’16, May’17, Dec. ‘17
