Resume1

Curriculum Vitae YALALA RAVI VOICE: 9885283457 E-MAIL: [email protected] Personal Summary: Looking forward for an opportunity in a challenging environment, where I can utilize my experience and skills in contribution effectively to the success of the organization and also for the improvement of my personal skills. EDUCATION PROFILE: Name of the Exam 10th class Intermediate(MPC) Degree M.Sc In computers

Board/University SSC Board,A.P BIE,AP Andhra University Rajasthan University

Percentage 66% 60% 58% 78%

CERTIFICATIONS: CCNA, PGDCA, ADST. SKILL SET:

Server Operating Systems: Windows 2000 Server, UNIX and Linux (Fedora 7). Applications:

Lotus Notes Client, Outlook Express, Ms-outlook, Internet WEB Access, and Microsoft IIS, Microsoft DNS Server, DHCP Server, Win Proxy Server and ISA server.

Data Security:

Managing and Optimizing Performance of Windows with RAID Levels and Implementation.

Database Administration:

Oracle8i and Ms-Access.

Packages

:

Office-XP, Office Pro.

Languages

:

C, Visual Basic, Core Java.

Web Technologies

:

HTML, DHTML, VB script, Java Script.

Connectivity Software :

Putty, Win VNC and Remote Admin.

Technical skills : ► Installation and Administration of Windows NT 4.0 and Windows 2000 Server Operating Systems and other Application Soft wares. ►Installation, Configuration and Maintenance of DNS, DHCP, WINS, IIS, ISA services ►Installation ,Configuration and Maintenance of Active Directory Network Infrastructure of Windows 2003. ►Managing User Profiles, Access Permissions and Creating Home Folders for the Users. ►Network Printer Installation and Maintenance. ►Disk Management. ►Network Cabling, Primarily using Ethernet (Twisted Pair Cat3, Cat5) cables. ►Installing and Maintaining Peripherals such as Modems, Routers, Switches, Printers Scanners etc and maintaining them in Regular Intervals. ►Maintaining Complete Network By performing Regular Admin. Jobs like: ■ Applying Disk Quotas for Users. ■ Doing Preventive Maintenance. ■ Taking Periodic Backups. ■ Trouble Shooting Minor Hardware Problems. ■ Installing and Maintaining Network Printers, Scanners etc. PROFESSIONAL EXPERIENCE: I COMPANY NAME DESIGNATION DURATION NATURE OF JOB

: AITAM Engg College, Tekkali, Srikakulam (Dist). : System Administrator. : 2006th Feb 2nd to till Date. : Installation of Operating systems handling Desktop and Network Issues And Troubleshooting.

Job Profile:• Maintaining Win2k Domain of about 250 desktops includes HP, Compaq, IBM, Wipro, Dell and laptops. • To plan and implement the systems in network. • Installing software and troubleshooting the PCs and network related problems. • To discuss technical calls with different vendors. • To provide customer support and close calls on phone. • To participate in Mission Quality projects driven by the company. • To maintain Hubs, Switches and Routers. • Focus on quality of calls and call reduction. • To Maintain asset database and virus management.

II COMPANY NAME DESIGNATION DURATION NATURE OF JOB

: Wipro InfoTech Limited, Surya Towers Secunderabad. : MIT Engineer - Helpdesk & Desktop Management : 15th May 2005 to Jan 31st 2006. : Co-ordination with a team of 27 engineers, handling all desktop Laptop/Network and Servers related issues at Dr Reddy’s Labs Corporate Office As an Engineer Helpdesk Management (ISD).

Positioned at Dr Reddy’s Laboratories LTD Unit-6 as an Engineer Helpdesk Management (IT) maintenance 2500 Desktops, 100 Laptops, 100Network Printers and 300 normal Printers. III

COMPANY NAME DESIGNATION DURATION NATURE OF JOB

:Vision Technologies, MVP colony, Vizag : Helpdesk Engineer. : 1St April 2003 to 17th May 2005. : Handling all Desktop/Laptop/Network and Servers related issues.

Technology Worked on: Lotus Clients 5.0.8,6.0,6.5 SAP ERP Package client. EPO Antivirus Server on Windows 2000 Platform (Server). Desktop & Laptops OS 2000/XP/95/98 Unicenter Management. Job Responsibilities: • • • • • • • • • • • • •

PC & Laptop problems related to Hardware (Deal with MultiFinder) Operating Systems (Windows 95/98, Windows 2000 Server/Professional & Windows XP, UNIX). Vendor Call Logging and coordination till Call Closure. Handling out locations call closure and customer satisfaction. Handling SAP and Lotus Client related calls and escalating to internal ISD team. Resolving Lotus Client problems related to application, database and mail clients. Customer Interaction: Meetings, Project Analysis, Designing and implementation. Providing technical assistance and support to the engineers at different locations when required. Preparing a consolidated call report and discussing higher authorities daily. Maintenance of the Asset Database of all the sites (desktop, laptop, printers, scanners, network printers). Performance Evaluation of the engineers. Handling all the 1st level escalations from engineers and customers. Resolving Hardware, Operating System, and Dialup related problems to Laptop key personals of the organization. Video Conference Configuration and Troubleshooting.

I hereby assure you that the Details above are correct and genuine as per my knowledge. And if any are found guilty, I will be responsible for that and is ready to undergo any legal action regarding this matter. Place: Date:

(YRAVI)