Resume Patrick Haworth 05021009-tech

Patrick Haworth 6717 S 78th East Ave Tulsa, OK 918-812-9929 OBJECTIVE: To obtain a position where I would be utilizing my knowledge, skills and education to meet and exceed the department's and company's goals. I am a team player; teamwork is very important to me. I am willing to train to expand my knowledge within a company and grow. It is my strong belief that one should be proactive in their work. When acting in a managerial role, my management style is to incentivize all team members to work proactively as a team, mainly through the use of measurable goals. WORK HISTORY: May 2009-July 2002, Robert Half International Management Resources Inc. Tulsa, OK Assistant to IT Administrator/IT Technician Provide IT support for Hillcrest Hospital and Utica Park Clinics. Wipe Harddrives with DBAN and upgrade systems using Symantec Ghost to retain user’s data during equipment upgrade. Assist IT Administrator for Oklahoma Oncology, Inc. while going through upgrade of database, network, and telephone system. General IT Support and Troubleshooting for nearly 100 users at 4 locations. Use VNC Remote Server. Assist with troubleshooting MS Server 2003 issues. Uninstall, Install, and Upgrade programs. Grant Permissions in new database. August 2000-September2002, September 2004-December 2008 Decision One, Inc./Alorica, Inc. Tulsa, OK Technical Support/Help Desk/Trainer for 13 different accounts including SprintPCS, Assurant, NAPA, Celgene, 11 Wireless, and OLDE Provide inbound support for users and administrators for the accounts Ticket Management with accurate documentation of technical procedures Walk users through troubleshooting to resolve issues and replacement and testing of hardware, peripherals, and network devices Walk users thru set up of accounts and other functions Reset credentials using Remote Desktop Cisco VPN Client Support Wireless Networking Support mostly using Nomadix Networking Servers Assist users of RAID with troubleshooting and repairing systems Used Norton (Symantec) Ghost for retaining settings during system upgrade replacements Take over calls in which a Supervisor was requested

Author and implement Training program for Technicians Train in classroom and lab settings for cellular phone network theory and troubleshooting Conduct QA Assessments and provide feedback to Technicians Participate in regular QA Calibration meetings Maintain attendance and performance records of trainees Conduct appropriate counseling of trainees January 2004-August 2004 Shadow Mountain Behavioral Health Systems Tulsa, OK Mental Health Therapist Work with children in Psychiatric Hospital of 108 beds ranging from 4-17 years of age Coach in Activities in Daily Living Recognize, prevent, and resolve situations that are harmful or potentially harmful for patients or staff Keep watch records and record patient interactions and behaviors in patient’s records October 2002-October 2003 Cox Communications Customer Accounts Service Representative 2 Adjust accounts accordingly for billing issues Maintain monthly sales goals Resolve technical issues August 1998-August 2000 West Teleservices Tulsa, Ok Technical Support Technician/Helpdesk on DirecTV Account Troubleshoot and resolve technical issues for end users of DirecTV Manage Floor Podium Take over supervisor-requested calls. Work Tier 2 Desk and Premium Services Line-group January 1998-July 1998 DMV Trucking, Ardmore, OK Assistant Manager/OTR Truck Driver Assist with trucking company’s start-up Develop new accounts Drive tractor-trailer making deliveries throughout US Maintain accurate records and logs December 1996–December 1997 Princeton Daily Clarion and Oakland City Journal, Princeton, IN Circulation Director Direct 6 employees and 54 independent contractors in marketing and delivery of newspaper Serve as Coordinator of Newspaper In Education (NIE) program for local school systems

August 1995-November 1996 The Anniston Star, Anniston, AL Circulation Sales Manager Plan, organize, and execute marketing strategy for newspaper circulation department Teach 2 Total Quality Customer Care Training classes weekly Create and submit sales reports Convert single copy sales routes from employee run to independent contractor Purchase promotional goods and services Contract with individuals for Kiosk Sales, Canvassing Sales, Telemarketing Sales, and Hawking Sales Author and implement sales contests for employees and contractors. January 1995-August 1995 Fleet Services Corporation, Inc. Utica, NY Customer Service Representative Assist banking customers with several different types of investments and accounts Remain updated on extensive banking laws for inbound call center of largest bank in the Northeast 1991-1995 US Air Force Reserve, Griffiss AFB, Rome, NY, IL, TX, MD Mental Health Services Therapist Several Employers, Buffalo, NY and Rome, NY Salesman Work in Air Force Out-Patient Clinics and In-Patient Wards for patients with various mental illnesses and substance addictions. Honorable Discharge 1986-1991 US Air Force, TX, CO, CA, Guam, HI, Australia, NY Defensive Fire Control Systems (DFCS) Technician Work as Avionics Technology Specialist Inspect, maintain, troubleshoot, repair, ready, and modify DFCS of B-52G Heavy Bombers DFCS consisted of electronics, computers, servo systems, and radar systems Serve 1 year as shift supervisor, 1 year as safety NCO, and as DFCS Shop Chief at Griffiss AFB, Rome, NY during Operations Desert Shield/Storm Ensure high quality and high volume of repaired parts Ensure continuity of highly effective training program Awarded Air Force Outstanding Unit Award Medal Base Honor Guard Team Member at Andersen AFB, Guam Honorable Discharge 1984-1986 Okmulgee Daily Times, Okmulgee, OK Sports Writer/Photographer Cover county-area high school sports and the University of Tulsa football games

Write dead-lined stories

On-field/court photography EDUCATION: 2006 COMPTIA A+ Certification, Hardware Course, SkilSoft Online Training 1995-1996 Telecommunications and Micro-Computer Applications, Ayers State Technical College, Anniston, AL 1994-1994 Mental Health Services Specialist, Sheppard Technical Training Center, Sheppard AFB, TX (Internship at Malcolm Growe Hospital , Andrews AFB, MD) 1989-1989 Non-Commissioned Officer (NCO) Military Leadership Course, NCO Preparatory School, Andersen AFB, Guam 1988-1988 General Courses University of Maryland - Pacific Extension, Andersen AFB, Guam 1986-1988 DFCS ASG-15 Apprentice, Mechanic, and Technician Courses, Lowry Technical Training Center, Lowry AFB, CO; Sheppard Technical Training Center - Field Training Detachment (FTD) 514, Castle AFB, CA 1982-1986 High School Diploma, Beggs HS, Beggs, OK COMPUTER SKILLS: Microsoft Windows 98/2000/ME/XP/Vista, Microsoft Office Suite, Quick Books, Quicken, Lotus, 10 key, AS400 Networking and other in-house software programs, RAID, Solaris, Mac OS, Remote Desktop, Single Sign On, Nomadix, Visual Basic Macros, Currently studying for COMPTIA A+ Computer Certification Fluent Languages: English with exposure to and ability to learn German, Vietnamese, and Spanish References furnished upon request