Resume For Karen

Karen Kimble McCormick 139 Chaucer Lane · Carrollton, · GA · 30117 · Home: · 7708320184 · Home: · 6784253493 · [email protected]

Experience

Charter Communications May 2007 – November 2008 Direct Sales Specialist II Carrollton, GA Assisting customers through products and services, such as internet, cable and telephone. The intent on achieving and producing goals and results for the company. Providing responsibility, commitment, honesty and integrity for the customer. I not only sell charter products and services, but I install cable and internet. Charter Communications May 2007 – November 2008 Direct Sales Specialist II Newnan, GA Assisting customers through products and services, such as internet, cable and telephone. The intent on achieving and producing goals and results for the company. Providing responsibility, commitment, honesty and integrity for the customer. I not only sell charter products and services, but I install cable and internet. Charter Communications September 2005 - May 2007 Dispatcher I Duluth, GA Dispatcher for TV, cable company preferably dispatching the technicians to the customers home. Responding to the customers complaints and concerns. Inputting customer information and creating and completing the technicians work orders. Troubleshooting company equipment such as: cable box, modem, hd, dvr and cable card. Selling products and services to the customer. Charter Communications September 2004 - September Dispatcher I Slidell, LA 2005 Dispatcher for TV, cable company preferably dispatching the technicians to the customers home. Responding to the customers complaints and concerns. Inputting customer information and creating and completing the technicians work orders. Troubleshooting company equipment such as: cable box, modem, hd, dvr, cable card. Selling products and services to the customer. Six Flags of New Orleans March 2004 - September Dispatcher/Security New Orleans, LA 2005 Communications Dispatcher operating the Security Dispatch Center in the park. Responds to all emergencies within Six Flags of New Orleans. Responsible for inputting daily routine or incidents within the Park in the computer. Responsible for recording the keys by the use of a signature that are distributed to employees for different departments. Responsible for recording employee lunches, breaks, and sign in/out time sheet. Responsible for announcing lost children within the park by radio to the security staff. Responsible for announcing the park opening and closing by radio on all channels to the Six Flags staff. Burns Security

January 2002 - May 2003 Dispatcher New Orleans, LA Communication Dispatchers operating the Central Dispatch Center at the refinery. To control and identify vehicles that requires entrance and exit to the refinery or plant area. Process vehicle registration and parking permit applications. Responsible for making proxy card, for identification purposes for Exxon-Mobil employees and contractors within the refinery. Responds to all emergencies within the Exxon-Mobil Refinery. Sergeant within Exxon-Mobil Refinery Responsible for vehicle patrol throughout the refinery. Responsible for initial investigation and report writing. Responsible for controlling the access of personnel entering and exiting the refinery. Westaff Temporary Services December 2000 - April 2001 Office Clerk New Orleans, LA Work at the Housing Authority of New Orleans, responsible for preparing files, which consists of the forms, 50058 (HUD), inspection report, (inspect the property), actual contract, W-9 (Tax Form) direct deposit sheet, letters to tenants and landlords for contract signing, filing, taking messages from the tenants and owners and forwarding their messages to the perspective person. Manpower Temporary Services April 2001 - September 2001 Help Desk Coordinator Harahan, LA Work at lagasse Bros., responsible for supporting and managing information systems on troubleshooting a computer dysfunction. IT system helpdesk issues and assigns task to specialized techs, the dispatcher handles some calls and others are routed to the perspective technician. Docusource Litigation Support October 2001 - January 2002 Office Coder New Orleans, LA Working in the coding department, which consists of coding documents for various attorneys. Exceptional Temporary Services October 2000 - December Assembler New Orleans, LA 2000 Responsible for dropping coupons in Folgers Coffee Cans and opening damaged coffee cans for recycling and distribution. Weiser Security Services November 1994 - September Dispatcher New Orleans, LA 2000 Communication Dispatchers operating the Central Dispatch Center at the refinery. To control and identify vehicles that requires entrance and exit to the refinery or plant area. Process vehicle registration and parking permit applications. Responsible for making proxy cards, for identification purposes for Exxon-Mobil employees and contractors within the refinery. Responds to all emergencies within the Exxon-Mobil Refinery CHALMETTE REFINING, L.L.C. - SECURITY OFFICER Sergeant within EXXON-MOBIL REFINERY Responsible for vehicle patrol throughout the refinery. Responsible for transporting & escorting of persons and vehicles to their destination. Responsible for initial investigation and report writing.

Responsible for controlling the access of personnel entering and exiting the refinery. Aetna Life & Casualty Insurance Company September 1982 - October Computer Operator Metairie, LA 1984 Responsible for inputting homeowners and automobile insurance policy information into the computer system and mailing policies out to the customer. Maryland Casualty Insurance Company March 1980 - October 1982 Computer Operator New Orleans, LA Responsible for inputting homeowners and automobile insurance policy information into the computer system and mailing policies out to the customer. Kelly Temporary Services June 1976 - August 1978 Office Clerk New Orleans, LA Responsible for proofreading, filing sorting and distribution of mail entering the classified data, which consists of job openings, merchandise for sale, automobile and garage sales for the Times Picayune Classified Department.

Education

Southern University in Baton Rouge August 1978

High School Business Administration

Baton Rouge, LA

Southern University in New Orleans August 1977

High School Business Administration

New Orleans, LA

Associates Information Technology

New Orleans, LA

Tulane University May 2005 Argosy University Bachelor of Arts Atlanta, GA Psychology I want to continue to pursue my education in obtaining a Bachelors and Masters degree in Psychology in the State of Georgia. December 2009

Objective

I am seeking a position within the global broadband network industry where I can utilize my skills and previous job experience that will provide an opportunity for growth and advancement.

Skills

Microsoft Word and Excel, and able to operate various office machines, such as printers, copy machine, fax machine, computer, calculator.

Certifications

Associates of Arts Degree in Information Technology