Resume For Cynthia Thompson

CYNTHIA L. THOMPSON 15 Jane Lane Edgewood, NM 87015 (505) 281-2748 Email: [email protected] WORK EXPERIENCE 3/02 T0 04/09 Protection One, Albuquerque, NM Administration: Processing all paperwork for new customers. Enter new accounts in database, scheduling install appointment and processing all paperwork after install. This includes creating the contract, billing any charges for install, processing paperwork and sending checks to the appropriate departments. Also helped sales staff when needed. CSR: Handling of all incoming customer calls. Directing calls to correct departments if needed. Answering all questions the customer may have concerning their account. Helping customers with billing problems, changing any data that needed updating. Light technical help to customers. Helping other departments when needed. Inventory Clerk: ordering and dispersing equipment to technicians. Sending in inventory counts monthly. 05/95 TO 02/02

Protection Service Industries, Albuquerque, NM Head Data Entry Clerk: Processed the information for new Accounts and entered the information into the database. Updating information on accounts by faxes or phone. Programming new alarm panels for technicians. Programming information into the alarm panel at the request of the customer. Helping the customer with minor technical help over the phone. The training of new employees and helped existing employees with the programming process. Processing and mailing monthly and weekly reports to customers.

10/93 to 05/95

Phase I Electronics of NM, Albuquerque, NM Financial Secretary: Processing all credit applications, pulling credit reports and processing the final contracts for customers. Provided spreadsheets when necessary. Customer Service Rep/In-House Technician/Service Dispatcher: I took all service related calls, either setting up service or helping the customer over the phone. I went on minor service calls for repairs. Also did various other duties when required. Protection Service Industries purchased the company in May of 1995.

PERSONAL

I am proficient with the 10 Key and type 60 WPM. I have been trained on the ABM and Mastermind Systems. Some Excel and MS. I had a DOD clearance while working at Protection Service Ind.