Zachary A Thompson Resume

zachary a. thompson 1463 ridgewood drive remlap, al 35133 home: (205) 681-1061 cell: (205) 914-5508 email: [email protected] professional career objective: my objective is to acquire a position with a well established company that will utilize my past work experience and knowledge of the it industry. i'm also looking for the opportunity to learn new technologies and to use these new skills to grow within the company. certifications: - microsoft certified professional - network+ certified - a+ certified relevant work experience: migration project leader / installations specialist october 2004 to present / epl, inc. birmingham, alabama i'm currently a project leader for migrations of our in-house data processing software i-power. i lead a team that focuses on all aspects of the software and my focus is on installations and hardware/software support during the migration period. i setup and support all pc software/hardware, pos receipt printers, biometric signature pads and cameras, notice printers, check printers, i-power configuration and network/server connectivity. other duties include: -

technical support for all divisions of the company and our customers technical documentation and training generating reports with oracle discoverer submit and track tech requests and defects

help desk assistant / technical support 2/2001 - 8/2004. protective life corporation birmingham, alabama my main job responsibility was providing technical assistance to end users of our in house software by way of email, telephone and field response. i also served as first tier technical support to my division. many of my job duties included the following: -

pc support printer maintenance server maintenance and backup system design and ordering

os installation and configuration tracking software and distribution testing of our in house software web development

education: virginia college of birmingham, alabama i received a diploma for network engineering with a 4.0 gpa and presidential honors