Resume - Brett M Leonard - Wyndham Phx (compact)

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BRETT M. LEONARD

- 8023 Nightingale Way, San Diego, CA USA 92123 -

PHONE: (858) 703-7014 - EMAIL: [email protected] OBJECTIVE:

My aspiration is to assume a position of challenge and responsibility where my experience in the restaurant and hotel hospitality industry will have a valuable application at your property as I continue my education as a Hospitality & Tourism Management major at Arizona State University. By surrounding myself in a professional environment, I believe that I can gain and contribute the full experience needed to continue moving forward in the Hospitality Industry under great direction at the Wyndham Phoenix Hotel. I will bring a positive attitude to the workplace through customer service and provide an outstanding work ethic for this company in all ways morally, mentally, and physically. I pride myself on the various leadership roles I have held during my highly effective time in the hospitality workforce, and I will use positive leadership and my drive for success combined with the Wyndham Phoenix philosophy of providing a positive environment and a great sense of direction to both the staff and the guests to make every guest experience beyond exceptional. PROFESSIONAL WORK EXPERIENCE:

Sunrise Hot Air Balloons, Inc. Temecula Wine Country, CA Ending Position: Ground Operations Supervisor December 2004 - September 2007 (Full Time) September 2007- Present (On Call) Notable Events & Accomplishments: - Created new marketing concept that boosted revenue. - Temecula Balloon and Wine Festival 2004-2008. - Various Private Functions for all clientele including various celebrities. _______________________________________________________________ ________

Pele’s Restaurants, LLC. The Plantation House Restaurant at Maurice Car’rie Vineyards Temecula Wine Country, CA Ending Position: Shift Floor Manager December 2004–2007 Notable Events & Accomplishments: - I Learned how to be an effective restraint/operational manager. I consider this to be one of my greatest experiences in managerial development. - Management Training and Development - Logo and Print work, including menus flyers, etc. designed & developed from scratch through my graphic design experience.

United States Navy United States Naval Academy/ Naval Officer Training Newport, RI / Annapolis, MD / San Diego, CA Ending Position: Navy Midshipman August 2006– May 2008 Notable Events & Accomplishments: - I was one of only 300 persons in the nation accepted into this program with direct concent and approval from President George W. Bush in union with Congresswoman Mary Bono of the United States House of Representatives. - Served as my leadership training platform for the military & civilian vocations. - Served at Naval Station Newport in Newport, RI as well as the US Naval Academy in Annapolis Maryland in the N.A.P.S. Program for Leadership Development and Naval Officer

Training. - Multiple leadership training courses have given me invaluable management skills that I continue to successfully utilize today. - Hands leadership training aboard the USS Thatch (FFG-43) and the USS Lake Champlain (CG-57) in real-world, stressful environments for optimum workplace reliability, dependability and efficiency. _______________________________________________________________ ____

Hilton Worldwide Hotels and Resorts The Hilton La Jolla Torrey Pines

San Diego/La Jolla, CA Ending Position: Senior Guest Services Agent September 2007– November 2008 Dec.2007 Embassy Suites SD / La Jolla Notable Events & Accomplishments: - August 2008 Hotel Employee of the Month (All Departments) - 2007 Buick Invitational - 2008 US Open Golf Tournament - Tasked with being the private attendant for Multiple “A-List” VIP’s during their stay - Supervised Multiple Shifts as acting Manager on Duty (MOD) - Hilton Brand Management Training at the Embassy Suites San Diego/La Jolla for December 2007. - AAA Four Dimond Property, Forbes Four Star Rated Property _______________________________________________________________ ____

Hilton Worldwide Hotels and Resorts Hamptonn Inn & Suites San Diego-Downtown San Diego, CA Current Position: Hotel Shift Supervisor / MOD May 2007– May 2009 (Full Time) June 2009–Present (On Call as Relief Supervisor) Notable events & Accomplishments: - Hilton Hotels Brand Management Training - Supervised and evaluated Agents & Hotel Personnel - Implimented many new ideas to create a more efficient guest experience

Wyndham Vacation Resorts Wyndham San Diego Harbour Lights

San Diego, CA Current Position: Guest Servies Lead / Resort Shift Supervisor May 2009 – Present Notable events & Accomplishments: - Supervised Agents & Hotel Personnel during shifts - Scheduling, Training & Auditing staff, New Programs.

- Currently ranked as the #1 Wyndham Vacation Ownership Property for Customer Service and resort performance with a company of 98.6% _______________________________________________________________ ____

Cohen Restraunt Group Vin De Syrah Spirit & Wine Parlor San Diego, CA Current Position: VIPEvent Services / Security Supervisor September 2009 – Present Notable events & Accomplishments: - Supervise Loss Prevention Staff & Nightclub Personnel on Weekends - Escort and tend to VIP’s to ensure highest level of satisfaction

EDUCATION & TRAINING:

High School:

Vista Murrieta High School College:

US Naval Academy (NAPS) Systems:

-Hilton Worldwide On-Q Front Desk Software -Hilton Worldwide Systems and Procedures Certified -Hilton University Certification -Wyndham FOCUS Front Desk Software -Wyndham Worldwide MAINFRAME Reservation Software -Wyndham Worldwide Systems and Procedures Certified -Microsoft Office - All Applications -Adobe Illustrator -Adobe Photoshop -State of California Power to Arrest Certification from the Beru of Security and Investigative services -U.S. Navy Leadership Management & Development Training

GUEST TESTIMONIALS: __________________________________________________________________________________________________________________________________________________________________________

“You are clearly in the top 1% of all hotel front desk service representatives that I have met over the past 30 years ” in business.

“To Whom It May “Brett, “Brett, Concern, Thank you for the I normally would not excellent service and take time to respond I wanted to share with kindness you provided us to this, but I have to the management team of The Hilton of Torrey last tell you that Pines that Brett Leonard Night at the Hilton--an you are clearly in the took exceptional care of especially meaningful time top 1% of all hotel my boyfriend and I when for us as it was our wedding front desk service anniversary. The room representatives that I we stayed there 4th of July upgrade was magnificent, have met over the weekend. Upon arrival, more than we could have past 30 years in we were warmly greeted imagined, and the service business. You did a by Mr. Leonard and were you gave us--from superb job imediately upgraded to connecting us to personable, yet the dining room executive efficient and ensuring the one-and-only to the gift of a bottle of that I understood what presidential suite! It was champagne, was you were doing, that I truly amazing, and when my boyfriend and I terrific. In fact, all the staff had each of my needs left the hotel for a few there was helpful, kind and met and hours, upon our return to friendly. with a wish that I the suite, we were “Brett, would enjoy my stay. In the end, we very much “Hey Brett, You did Great a fantastic job! will I go greeted by a lovely enjoyed ourselves because Job - you bottle of wine and a I will forget wanted to thank you of thenever friendly cheese-and-fruit-plate! how you made for checking me in, service and fantasticpersonally room. We received star me feel so and am glad you sent the Thank you again. treatment, a 10+ on a 1welcome upon email. I would be happy to fill -Jay Shore” 10 checking in!!! out a customer satisfaction “Hi Brett, scale! Thank you to You were GREAT! survey. You did an Leonard amazing job. Brett and to I Thanks!! Good luck in school, asked to switch from a King to And now -Richard” a Double and not only did you receiving an eget a room that was ready at “Brett, mail that time, but you also had the Thank you. I enjoyed makes La Jolla my stay very much. amenity moved. even more Many thanks and Mahalo! See you next week! special!!! Cheerful Regards, -Melissa Vucijevic” Thanks again!!! -Amy Vickerman” Keep in touch, Sincerely - Sheryl & Sam” “Hey Brett, Thanks for the kind email. My family and I definitely enjoyed our experience at your hotel. The front desk service was great. When I had to wait, I noticed there was someone on the other side making sure I was noticed and will be served as soon as

GUEST PERSONAL LETTER TESTIMONIALS:

LETTER WRITTEN TO HILTON G.M. FROM CO-WORKER:

PERSONAL ACCOMPLISHMENTS & PROGRAM EXAMPLES:

Employee of the Month – Hilton La Jolla Torrey Pines – August 2008

US Congressional Recognition This award was Presented to me by Congressman Darrell Issa after being recognized by The United States House Of Representatives and The United States Congress for my National Academic Excellence as a High School Student. I was selected as “Student of the Year” for 2005.

Guest Arrival Welcome Letter Development Project that I designed & created. This Program was implemented as a Hotel standard operating procedure and sent to every guest that checked into the Hilton La Jolla Torrey Pines.