Resume Balaji

RESUME NAME

Balaji Sampath Kumar

DATE OF BIRTH

31-Mar-1981

QUALIFICATION

Bachelor of Engineering in Computer Science

TOOLS

CMS, Infra, Remedy 6.0, Service Center, Scopus.

WEB TECHNOLOGIES

ASP, HTML.

SUMMARY An overall experience of ~ 6 years, with 3+ years in the field of ITIL –Change Management and Release Management, Incident and Problem Management. PROJECT DETAILS

1.

Change and Release Management – HCL Comnet

Sep '06 – till

date United Service Automobile Association, a client of HCL technologies and HCL Comnet Systems and Services is a pioneer in Insurance, Banking and Investment Management. As a Change and Release coordinator, I am responsible for 1. 2. 3. 4. 5. 6. 7. 2.

Managing Releases for the Bank and Enterprise and Infrastructure Services Company of USAA. Analyzing the impact and approving the changes taking place. Providing Risk assessment results, communicate and coordinate the changes till completion. Produce reports / statistics that aid in analyzing the changes implemented. Testing new tools being implemented, identifying defects and providing solutions. Aid in process improvement activities by taking part in discussions and providing solutions based on the client’s changing needs and the changing infrastructure. Ensuring Service delivery compliance and ensure quality outputs. Change, Incident and Problem Management at EFunds International Pvt. Ltd. Feb '06 – Sep '06

EFunds provides leading technology and proven solutions in financial risk management and electronic payments to financial services, retailers, governments and other businesses worldwide. Backed by a broad range of business process outsourcing, as well as comprehensive business and IT consulting services, our solutions strengthen customers' overall profitability by increasing revenue, reducing costs, streamlining operations and maximizing technology performance.

As a Senior System Executive – Change Management / Incident & Problem Management, I was responsible for: 1.

Process Change Requests and provide business/technical assistance to requestors/performers regarding the processing of the change. Will function as the CM Consultant for all infrastructure / Technology/ Facilities changes at Mumbai, Gurgaon and for Chennai Operations and the Phoenix/ Woodbury/ Chennai software production support

•

Facilitate Incident Management functions related to notifications and provide on call support on all Severity 1 and 2 problems reported in conjunction with technology and business units. Facilitate Problem Management functions of determining the root cause for the major outages and ensure proper preventive measures are taken to avoid the same in future.

2. ITIL – Request Management at Scope International, Standard Chartered Bank Apr '04 to May '05 A wholly owned subsidiary of Standard Chartered Bank, Scope International was established to undertake the role as Global IT Support Hub for the Standard Chartered Group. Some of the major roles undertaken are: Global operational IT Support. Backup & disaster recovery centre for Chennai Hub. As an Executive - IT Request Support, I was responsible for: 1.

End to end processing of IT Change Requests following ITIL methodology and ensuring that the requests are processed within SLA timeframe (Service Delivery) 2. Was responsible for the Service Delivery for the US, UK and Jersey regions. 3. Received Quality Champion Award upon successful completion of a project that aimed at reducing the overall Turn around Time of IT related requests. 4. Received Performance Award for the month of August and a STAR Award in November 2004.

3. Net Connect Pvt. Ltd.

Mar '03 – Apr '04

After being hired as a Help Desk Engineer, I was deputed at Scope International, Standard Chartered, a client of Net Connect Pvt. Ltd. As a HelpDesk Engineer at Scope International, I was responsible for: 1. End to end processing of IT Change Requests following ITIL methodology and ensuring that the requests are processed within SLA timeframe (Service Delivery) 2. Engagement with Business (Standard Chartered Bank) 3. Received 3 Spot Awards for excellent transaction handling. In April 2004, I was hired by Scope International directly. 4. Net4India Pvt. Ltd

Jun. '02 - Sep. '02

Net4India is an Internet infrastructure and solutions company facilitating enterprises to graduate to electronic business platforms. The Company offers services for Web Presence, Enterprise Access, Application Development and Voice Services. Its corporate office is located in New Delhi. It is an Indian venture of a 40 years-old UKbased Sawhney Group of Companies. As an Internet Application Developer, I was responsible for • Design and development of web pages and portals. 1. Engagement with customers 2. Ensuring Service Level Agreements compliance consistently 3. Customer Need Analysis & Need Definition 4. Developing code and code review. (ASP, Java Script, HTML)