Residential (edited Carissa)

VECO Consumer Satisfaction Survey APPLICATION - RESIDENTIAL

Q# Variable # Variable ID Answers

1

1 2

1.1a 3

1.1b 4

1.1c 5

1.1c1 6

1.2a 7

location

ap_csrno

info_sr

sec_grd

others

if_oders

hlp_info

1 - Cebu Proper 1 - One 2 - Mandaue City 2 - Two

1 - Yes

1 - Yes

1 - Yes

1 - Went out of his/her way to be helpful

2 - No

2 - No

2 - No

2 - Helpful

3 - Consolacion to Liloan 3 - 3 or more

3 - Not Applicable

3 - Not Applicable

3 - Not Applicable

3 - Not helpful at all 4 - Not Applicable

4 - Talisay City 5 - Minglanilla to San Fernando 6 - Cebu City's Mountain Barangays

Resp No.

Field Researcher Leader

Area

Open-ended

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 Page 1 of 47

21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 Page 2 of 47

60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 Page 3 of 47

99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 Page 4 of 47

138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 Page 5 of 47

177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200

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1.2b 8

1.2c 9

2.1 10

2.2 11

3 12

3.1 13

4 14

4.1 15

4.2 16

4.3 17

4.4 18

4.5 19

4.6 20

5 21

hlp_secu

hlp_oder

long_w8

long_pro

csr_help

csr_fren

adq_info

csr_askd

ask_csr

gave_csr

ofr_csr

csr_what

acep_csr

gap_insl

1 - Went out of his/her way to be helpful

1 - Went out of his/her way to be helpful

1 - Less than 5 mins

1 - Less than 5 mins

1 - Went out of his/her way to be helpful

1 - Yes

1 - Yes

1 - Yes

1 - In Cash

1 - Yes

1 - Yes

1 - In Cash

1 - Yes

2 - Helpful

2 - Helpful

2 - 5 to 10 mins

2 - 5 to 8 mins

2 - Helpful

2 - No

2 - No

2 - No

2 - In Kind

2 - No

2 - No

2 - In Kind

2 - No

3 - Not helpful at all 4 - Not Applicable

3 - Not helpful at 3 - Not helpful at all 3 - 11 to 20 mins 3 - 9 to 12 mins all 4 - Not 4 - 21 mins or 4 - 13 mins or Applicable more more

3 - Not Applicable

3 - Not Applicable

3 - Not Applicable

3 - Not Applicable

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1 - Same day 2 - Within 1-2 days 3 - Within 3-5 days 4 - 6 days or more

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6 22

7 23

8.1 24

8.2 25

8.3 26

8.4 27

8.5 28

8.6 29

8.6.1 30

8.6.2 31

8.7 32

8.7.1 33

8.7.2 34

y_delay

how_apln

nsp_fren

nsp_know

nsp_fast

nsp_proa

nsp_prof

nsp_serv

ask_insp

gave_isp

ofr_nsp

nsp_what

acep_nsp

1 - Simple and easy to follow

1 - Poor

2 - Just right 2 - Fair 3 - Complicated and hard to follow 3 - Average

1 - Poor

1 - Poor

1 - Poor

1 - Poor

1 - Yes

1 - In Cash

1 - Yes

1 - Yes

1 - In Cash

1 - Yes

2 - Fair

2 - Fair

2 - Fair

2 - Fair

2 - No

2 - In Kind

2 - No

2 - No

2 - In Kind

2 - No

3 - Not Applicable

3 - Not Applicable

3 - Not Applicable

3 - Not Applicable

3 - Average

3 - Average

3 - Average

3 - Average

4 - Good

4 - Good

4 - Good

4 - Good

4 - Good

5 - Excellent

5 - Excellent

5 - Excellent

5 - Excellent

5 - Excellent

Open-ended

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9.1 35

9.2 36

9.3 37

9.4 38

9.5 39

9.6 40

9.6.1 41

9.6.2 42

9.7 43

9.7.1 44

9.7.2 45

Premises1

Premises2

Premises3

46

47

48

ins_fren

ins_know

ins_fast

ins_proa

ins_prof

ins_serv

ask_ins

gave_ins

ofr_ins

ins_what

acep_ins

clean

chairs

avl_fon

1 - Poor

1 - Poor

1 - Poor

1 - Poor

1 - Poor

1 - Yes

1 - In Cash

1 - Yes

1 - Yes

1 - In Cash

1 - Yes

1 - Poor

1 - Poor

1 - Poor

2 - Fair

2 - Fair

2 - Fair

2 - Fair

2 - Fair

2 - No

2 - In Kind

2 - No

2 - No

2 - In Kind

2 - No

2 - Fair

2 - Fair

2 - Fair

3 - Not Applicable

3 - Not Applicable

3 - Not Applicable

3 - Not Applicable

3 - Average

3 - Average

3 - Average

3 - Average

3 - Average

3 - Average

3 - Average

3 - Average

4 - Good

4 - Good

4 - Good

4 - Good

4 - Good

4 - Good

4 - Good

4 - Good

5 - Excellent

5 - Excellent

5 - Excellent

5 - Excellent

5 - Excellent

5 - Excellent

5 - Excellent

5 - Excellent

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Page 24 of 47

Premises4

OA Perf1

OA Perf2.1

OA Perf2.2

OA Perf2.3

OA Perf2.4

OA Perf3

OA Perf4.1

OA Perf4.2

OA Perf4.3

OA Perf4.4

OA Perf5

49

50

51

52

53

54

55

56

57

58

59

60

staf_bth

apl_rate

com_mcwd

com_pldt

com_cabl

com_cell

rateveco

vec_mcwd

vec_pldt

vec_cabl

vec_cell

sugestn

1 - Poor

1 - Worse

1 - Worse

1 - Worse

1 - Worse

2 - Fair

1 - Poor 2 - Below Average

2 - Same

2 - Same

2 - Same

2 - Same

3 - Average

3 - Average

3 - Better

3 - Better

3 - Better

3 - Better

4 - Good

4 - Better

5 - Excellent

5 - Much Better

4 - Much Better 5 - Not Applicable

4 - Much Better 5 - Not Applicable

4 - Much Better 5 - Not Applicable

4 - Much Better 5 - Not Applicable

1 - Poor 2 - Below Average

1 - Worse

1 - Worse

1 - Worse

1 - Worse

2 - Same

2 - Same

2 - Same

2 - Same

3 - Average 4 - Above Average

3 - Better

3 - Better

3 - Better

3 - Better

4 - Much Better 5 - Not Applicable

4 - Much Better 5 - Not Applicable

4 - Much Better 5 - Not Applicable

4 - Much Better 5 - Not Applicable

5 - Excellent

Open-ended

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Gen_Imp1

Gen_Imp2

Gen_Imp3

Gen_Imp3.1

Gen_Imp4

Gen_Imp4.1

Gen_Imp5

61

62

63

64

65

66

67

impresd

turn_off

improve

ways_imp

kno_ownr

owner

sug_impr

Open-ended

Open-ended

Open-ended

Open-ended

1 - Yes

1 - Yes

2 - No

2 - No

Open-ended

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Page 35 of 47

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Resp1

Resp2

Resp3

Resp4

68

69

70

71

cust_nam

acnt_no

respondent

tel_no

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Q# Variable #

Variable ID