Resident Satisfaction In Indore, India

A RESEARCH PROJECT ON STUDY OF RESIDENT SATISFACTION IN INDORE IN RELATION TO REAL ESTATE.

Submitted in the partial fulfillment of Master of Business Administration (Business Economics) (2007-2009)

Project Guide: Sakharam Mujalde

Submitted by:

Ashok

Gourav Jain Lecturer, School of Economics,

MBA(BE)IV Semester (2007-2009)

DAVV, Indore School Of Economics Devi Ahilya Vishwavidyalaya, Indore 1

Certificate This is to certify that Mr. Ashok Gourav Jain student of MBA(BE),2007-09 batch, School of Economics , Davi Ahilaya Vishwavidyalaya, Indore, has done Major Research Project Under my supervision & guidance. During his project he was found to be very sincere and attractive to small details whatsoever was told to him. His commitment to his work astonished me. Many times he cooled his heel sitting outside to meet me about project work. It was nice to see a student putting his heart & soul to the work. I wish him good Luck & success in his Future.

Sakharam Mujalde Lecturer, School of Economics

DAVV, Indore

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DECLARATION

I hereby declare that the project entitled “Study of Resident Satisfaction in Indorein relation to Real Estate” is my original research work conducted under theupervision of Mr. Sakharam Mujalde (Lecturer,SOE,D.A.V.V Indore).

Ashok Gourav Jain MBA(BE)IV Semester (2007-2009)

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Acknowledgement The journey of success is not completed without proper support and guidance —it is often said. I realized it even better during my Major Research Project. I may not have come this far without help, guidance and support of certain people who acted as guides, along the way. I express my deepest and most sincere thanks to my Project Guide “Mr. Sakharam Mujalde” Lecturer, School of Economics, Indore. After interacting with him, I learnt few tricks of professional management and I am sure the knowledge imbibed here will go a long way in enriching my career. His perceptive criticism kept me working to make this project more full proof. I am thankful to him for his encouraging and valuable support. Working under him was an extremely knowledgeable and enriching experience for me. I am very thankful to him for all the value addition and enhancement done to me. I express my thanks to my Faculty Mrs. Vishakha Mam”. The project could not be completed without her able support and guidance. I express my gratitude to “Mrs. Shagun Agarwal” Resident of 20/2, Silver Line. For helping me and providing me with useful information. I take this opportunity to thank all Residents of Silverline (Manorama Ganj) & Ahinsa Tower as well as Lavkush Awas Vihar, Sukhaliya, Indore.without their cooperation I would not have been able to complete this project. Last but not the least I would like to thank “My friend Sachin Likhar (Lavkush Awas Vihar) & Amit Jain (Ahinsa Tower)” & Praveen Khadiya for their kind support during this project. Above all I shall thank my true friends who constantly encouraged and blessed me so as to enable me to do this work successfully. (Ashok Gourav Jain) Batch of 2007-09 School of Economics, Indore 4

TABLE OF CONTENTS: 1. INTRODUCTION ABOUT REAL ESTATE 2. REVIEW OF LITRATURE 2. OBJECTIVE OF STUDY. 3. METHODLOGY USED. 4. COMPARISION BETWEEN SUBSIDIZED HOUSEHOLD BY GOVT. & PRIVATE .. SOCIETY HOME THROUGH MEAN & PERCENTAGE 5. BAR CHART REPRESENTATION OF RESIDENT SATISFACTION 6. USE OF CHI –SQUARE 7. FINDINGS ABOUT RESIDENT SATISFACTION 8. SUGGESTION 9. BIBLIOGRAPHY.

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Introduction: The Indian real estate sector plays a significant role in the country’s economy. The real estate sector is second only to agriculture in terms of employment generation and contributes heavily towards the gross domestic product (GDP). Five per cent of the country's GDP is contributed to by the housing sector. In the next five years, this contribution to the GDP is expected to rise to 6 per cent. Moreover, the real estate sector is also responsible for the development of over 250 ancillary industries such as cement, steel, paints etc. A study by rating agency ICRA shows that the construction industry ranks 3rd among the 14 major sectors in terms of direct, indirect and induced effects in all sectors of the economy. A unit increase in expenditure in this sector has a multiplier effect and the capacity to generate income as high as five times. If the economy grows at the rate of 10 per cent, the housing sector has the capacity to grow at 14 per cent and generate 3.2 million new jobs over a decade. The real estate sector in India has observed a quite revolution over the past decade thanks to India’s booming economy which has led to an increased demand for both commercial and residential space. According to a study by a leading industry chamber, the Indian real estate sector is expected to grow at 30 per cent over the next decade, attracting foreign investments worth US$ 30 billion. Present Scenario: The fact that the US is the world’s biggest economy, one just cannot remain unaffected. It affects different countries in different ways, but real estate (because that is where the trouble started in the US) has been affected disproportionately. Similar is the scenario with Indian real estate. Sentiments are down and affordability has been hit the most There seems to be no clear sign of recovery in the real estate market. Even the otherwise busy season (January to March) could not prove to be any better than the previous quarters. This is evident from the offtake of inventory at project sites of various developers. A recent property brokers’ poll conducted by Edelweiss on the residential property market also throws up the same results. The only projects that are selling are the ones that are priced at least 25-30% discount to the ongoing market rates. In fact, some of the new projects (Lodha’s project in Thane, Dombivili, HDIL’s project in Andheri and Kurla) launched in Mumbai and around did see some good response as they were priced very attractively. Buyer sentiment is expected to remain negative due to weak economic environment. Consequently, property volumes would remain muted and prices would decline further. As per the survey, 76% brokers expect price trend to be negative over the next three months and 53% brokers expect price trend to be negative over the next one year. Location wise, Bangalore is the least pessimistic market with 32% brokers having negative outlook over the next one year. On the other hand, Chennai remains the most pessimistic with 73% brokers having

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negative outlook for the same period. This would further have a subdued impact on the earnings estimates for the sector. Sales are expected to be down by more than half of what they were in the March’08 quarter. Both DLF and Unitech, the largest players of the sector, are faced with unsold inventory and increasing interest costs. No utopian situation can lend a helping hand to the declining operating profit of these developers, and things do not seem to be getting better for another year for either of these developers. Real Estate Builders & developers are doing everything to sell their (stuck in recession) property. The most beneficial thing for buyers which happening now is that, mostly all developers are forced to provide their property at discount rate, which very from 35% to 50%. So many people who were having a dream of owning home, can realize it. So Real Estate company attracting customers through many ways:

1. Roadshow by Realtors to woo NRI 2. Discount on buying property 3. Capitalizing on their past established colonies. 4. Offering EMI holiday schemes to boost their sales. 5. Price guarantee scheme 6. Promises to offer its residents not only a comfortable living but also handpicked neighbours. Instead of the first-come-first-served approach, the company is selling the property by invitations.

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A Real estate company providing facilities to its customer are: Overview Welcome to the glorious traditions of the rich culture of Ujjain. Reputed through the ages, having found pride of place in Indian literature, Ujjain symbolizes all that is erudite and holy in India. Through the ages, no land has held so much of fascination and attraction in Central India as Ujjain, housing one of the twelve Jyotirlingas in the form of Mahakaaleshwar Opulence combined with ultra-modern living... Parsvnath City will rise true to form, as a totally modern township with every modern convenience and the latest amenities amidst the traditional cultural heritage.Parsvnath City, Ujjain presents a touch of elegance, encapsulating the gamut of styles and rhythms in various natural hues and formats. With green lungs and fountains in a pollutionfree environment, its spinal roads will be lined with fascinating trees and green glades along walkways. Providing relief from any unplanned construction, this elegant township will present a synergy of architecture. It will infuse a virtual renaissance in the centuries old township by introducing modern conveniences and the latest amenities. A Civilization ahead in architecture Dreams come in different shades; Parsvnath City puts them together. Life here will be perfected in all its presentations. Whether one prefers to build his world of dreams or likes to select from various fully built options designed by our experts or plots, Parsvnath City is ready to offer both choices. The plot sizes cater to individual needs. Excellent construction specifications have been stipulated for the built-up villas which will offer the advantage of optimum space management along with exquisite design elegance. Ujjain is all set for a cosmopolitan living experience to set new trends in upper class living. Horizons of a creative learning environment Education will be a new learning experience at Parsvnath City, Ujjain which has demarcated special zones for elite schools. The facilities in these abodes of learning, playing and co-curricular activities will train children to excel. The young ones will get exposure to creative learning in an environment equipped with e-enabled facilities. Round the corner... ultra-modern nedicare Parsvnath City, Ujjain will offer its residents the advantage of ultramodern medicare facilities right within township. Be it diagnostic labs with advanced equipment or a 24-hour pharmacy, it provides for all. Laying stress on fitness and preventive medicare. Parsvnath City will also offer its residents the facility of a meditation garden and cabana which will be away from the commercial zone. Celebrate the joy of being privileged

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Luxury Features • • • • •

Power Back-up Room AC Lifts RO System Water Softner

Security Features • • • •

Security Guards Electronic Security Intercom Facility Fire Alarm

Lot Features • • •

Balcony Corner Location Park Facing

Interior Features • •

Woodwork Modular Kitchen

Exterior Features • • •

Reserved Parking Visitor Parking Servant Quarter

Recreation • • • •

Swimming Pool Park Fitness Centre / GYM Club / Community Center

Maintenance • • •

Maintenance Staff Water Supply / Storage Rain Water Harvesting

Other features

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•

Split Air conditioners in Drawing / Dining and all Bedrooms

Real State In Madhya Pradesh: Madhya Pradesh (MP) geographically represents the heart of India and Indore is in all senses the heart of Madhya Pradesh. Indore, the commercial capital of MP derives its name from the 18th century Indreshwar temple. Having been ignored by the State and Central Governments alike over the years it has grown on its own into a cosmopolitan city playing a pivotal role in the business and commerce of Madhya Pradesh. The city after traversing centuries is poised to become a software and industrial hub with its inclusion in the coveted category of software city. Indore is a leading tier-2 city now. Indore, often called mini-Mumbai, is also well known the commercial capital of Madhya Pradesh and is at the cusp of an explosive growth. Indore is now experiencing what Delhi, Mumbai, Banglore, Hydrabad did in the last few years – lots of real estate millionaires in the making. Though Indore is recently being eyed for development as IT hub, it has long been known for its adjoining industrial belts. Pithampur, referred to as Detroit of India due to heavy concentration of vehicle industry, is close (25 km) to Indore. Dewas, another industrial town is approximately 35 km to Indore, declared as city of export excellence. The cantonment town of Mhow (Military Headquarters Of War) 22 km to the city has a thriving ready made garment industry as well as shoe and metal cottage industry. Gaining ground as a notable Tier-II city, Indore has caught the attention of prominent real estate developers. Mirchandani Group, Omaxe, Parsvanath, Sahara have instated the apartment culture in this rapidly growing city. Traditionally been home to unorganized retailing the city is witnessing spurring activities leading to increased “mall shopping culture”. Even the Government is trying to improve the infrastructure of the city by improving inner and inter city road connectivity The city is growing at a scorching pace with developments centered on North and East side of the city. Major developments are being witnessed on the Agra-Mumbai Bypass road which connects Indore to the financial capital on one side and Agra on the other. The prices in the city are affordable when compared to the prevailing Tier- I and II cities with a promising growth in future. Indore, a sleepy town is fast turning into a promising real estate destination witnessing frenetic residential, commercial and retail activity.

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Why invest in Real State in Indore IT and ITes in Indore is still at a nascent stage but it seems anticipation of a boom in the sectors is already pushing real estate development in this city. Indore is the commercial capital of Madhya Pradesh and its largest town too. It has traditionally been a hub for the automobile, alloy steel industry and textiles. Pass through the Pitampur industrial hub and you can spot major companies like Hindustan Motors, Eicher Motors, Bajaj, Nicholas Piramal, Bridgestone, Larsen & Toubro among others. Indore is also a hub for soyabean cultivation and processing. For smaller towns of Madhya Pradesh and other parts of central India, Indore is the place to be, for education and for work. More employment opportunity are in the offing with the government declaring a budget of Rs 5,000 crore (Rs 50 billion) for building Asia's largest auto testing track at Pitampur for ground breaking research and development. The Madhya Pradesh government has earmarked 2,000 acres of land for an IT SEZ near the proposed international airport. The airport itself will be a catalyst for future real estate development in neighbouring locations. A noteworthy development is the Crystal IT Park on 24 acres of land at Khandwa Road. Prospective growth of the IT sector has fuelled the growth of residential real estate in the city. Indore is on the radar of a number of IT companies. According to the Knight Frank Report on Emerging Growth Centres, developers like K Raheja and Unitech have already been allotted land in the proposed IT SEZ. Indore has a large population of entrepreneurs with high purchasing power. The city has a number of strongly entrenched local brands along with national and international retailers. Traditional unorganised markets are slowly giving way to new organised retail markets with the arrival of new malls and shopping centres. The major retail growth can be seen in the central part of the city close to the high-end residential locations of Palasia, Race Course, Saket and Gulmohar and also in upcoming locations like Vijaynagar and MR 10. Not surprisingly then, a Tramell Crow Meghraj study reveals that a number of domestic and international real estate funds are expected to or are investing in Indore. Needed: More homes

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Recent years have seen a growth in demand for apartments, partly because of rising aspirations of the populace and also due to a 47 per cent increase in population in a decade. According to an estimate, there is a demand for at least 1,00,000 units a year in Indore to accommodate the constantly floating population. Land prices have behaved in an extraordinary way, confirms Joy Sanyal, vice-president, strategic development initiative, Trammell Crow Meghraj. "The prices have soared 300 times in some cases. In a recent transaction, Kalpataru from Mumbai picked up 3.12 acres of NTC land for a whopping Rs 90 crore (Rs 900 million)," he says. On average, the land cost in Indore is between Rs 30 lakh to Rs 1 crore (Rs 10 million) an acre, depending on the location. Shalimar Township (23 acres) along the bypass was the first township concept successfully implemented in Indore by the Mirchandani Group. Today, according to an estimate, there are about 18-20 integrated townships in the pipeline. Entertainment World Developers Private Limited are doing two projects with Eredene Capital of Mauritius. EWDPL is doing a Rs 350 crore (Rs 3.5 billion) Market City on 19.5 acres of land near the junction of Indore bypass and major route 10 (MR 10), which will entail a 1 million sq ft mall, a five-star hotel, 4.4 lakh sq ft of office space and a total of 8 lakh sq ft of residential development over 7 towers.

These towers could be over 20 floors. Their other township will be at Bijalpur, off the main Agra-Bombay National Highway on a total of 100 acres.

Omaxe City spread over 89 acres, will be at Mayakhari on NH-3, AgraBombay bypass and will house duplex villas, ground + 2 independent floors along with a swimming pool, sauna, steam, jacuzzi, shopping complex, food court and a banquet hall. Omaxe had earlier launched a township in Indore. Vineet Nanda, GM, sales and marketing at Omaxe, informed that 85 per cent of the project was sold out within a year of launching. Three bedroom villas here cost somewhere around Rs 22 lakh. The average rate of apartments in the city is between 1,200-1,500 per sq ft. Sahara India Infrastructure and Housing has planned Sahara City Homes on the bypass at Bicholi Mardana on 89 acres of land. Suncity is also doing a township spread over 150 acres on the Agra-Bombay bypass. It will include a commercial centre, a star hotel and a shopping complex.

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A lot of land in Indore has already been bought by major national players like DLF, Rahejas, Ansal, Parsvnath. Each of these, says a local source, has over 100 acres in and around the city. Small town retail frenzy On the retail front, Indore already has a number of national and international brands. EWDPL's Treasure Island (0.6 million sq ft), located on MG Road, was the first organised retail format in the city. According to Knight Frank, the retail industry has great prospects in the city. Mumbai-based K Raheja developers are coming up with a hypermarket on 11 acres of land around the bypass. Besides this, there is news that a number of national-level multiplex operators have also announced their entry. Existing retail space in Indore totals to about 0.86 million sq ft. Knight Frank indicates that around 1 million sq ft of new retail space is expected to enter the market in the next few months. About 4-5 malls are in the pipeline and it is expected that by 2009 approximately 3 million sq ft of retail space will be operational in the city. A recent Sun Microsystems press release reads, "Sun Microsystems India announced the launch of its operations in Indore. Sun will commence operations in the city through its partner, Wipro Infotech." Sunrise for the IT and IT services sector in Indore? Maybe.

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Review of Literature: Indian real estate companies have picked up really fast in the last few years. As per recent Indian Real Estate research, the average growth rate returns is 30%, which tells the tale of this booming industry. Latest Real estate research India has estimated a revenue increase to $102 billion from $14 billion in the next decade. As per real estate studies India, there has been an increase in the mass consumption, the trends are changing the consumption pattern of luxury goods and corporate houses with great purchasing power are also entering into the retail field of real estate. The RPG Spencer has the largest presence with Music World, Food World, Health & Glow in south India. Other major players such as Tatas, Birlas and Reliance are also following the same line, explaining the rapidly increasing shopping malls and other retail projects. The need for fun, entertainment and leisure has given rise to various Indian real estate sites like hotels and multiplexes. As per Real Estate Research India, the country has not only intellectual workforce, but also cost-effective labour, the factor which has welcomed hundreds of telecomm, IT and ITES offices to build up in the country.

According to Real estate studies in India, the country is extremely experienced when it comes to raising and lending capital as compared to other countries. Foreign investors, brands and realtors have been attracted to invest in the country, keeping in mind its liberalization policies, free market and open policies of the FDI. The Bombay Stock Exchange has recently experienced a rising boom, encouraging global players such as Morgan Stanley to invest $68 million in Indian real estate market. As per real estate studies in India, the lucrative market of real estate in the country are also attracting interest of the NRI’s to buy properties for themselves or for their family members or to just make an investment and reap benefits. The great demand has convinced builders to come up with apartments and townships especially designed for NRI’s, endowed with five star luxuries and all the modern amenities.

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INDORE

REAL ESTATE

STUDIES:

The inter- relation between IT and real estate development is very conspicuous. A study of Indian real estate activity reveals that the threshold of the IT sector in any city, metro, mini-metro, Tier 1, Tier 2 or Tier 3 city, boost the real estate industry and develop the local economy with a high returns. Thus, Indore is witnessing the inflow of investment from major real-estate developers, IT companies, and the so-called "old-world industry" companies. The companies like Omaxe, Raheja, Ansal, Parsvnath, Eldeco has entered & strike the Indore real estate market. This real estate boom has been slowly ushering in comprehensive changes in Indore. The city observed high blast in real estate business relative to growth of prices of various types of properties in the last one year. The record shows uneven price appreciation. Some areas recording phenomenal hike like north-east area of the city covering A B Road and Bypass where prices have almost become beyond the reach of common man. Even financial analysts reveal that Indore is a profitable and advisable destination for an investor who is looking for rapid capital appreciation and high rental income. The location and future prospects of the city generates a very good opportunity for the development of Indore real estate market. Being the commercial capital of Madhya Pradesh, demand for commercial and retail spaces in the city are being catered to by developing retail malls and commercial complexes along MG Road, Ring Road and A B Road. The entire stretch bristles with impressive shopping complexes, upcoming malls, sprawling institutes and schools, and hotels. EWDPL's Treasure Island (0.6 million sq ft), located on MG Road, was the first organized retail format in the city. Indore already has a number of national and international brands and still city retail industry is looking forward for ushering more prospects in the city Residential properties are in high demand in the city, and which are mainly in the form of plot developments, though there are a few apartment project are going in and around the city. The growth in demand for apartments is partly because of rising immigrants from other cities and also due to a 47 per cent increase in population in a decade. According to the research, there is a demand for at least 1,00,000 residential units a year in Indore to accommodate the increase populace..

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Resident Satisfaction Survey: “A Picture of Subsidized Households,” HUD (Department of Housing and Urban Development ) regularly compares the demographic data provided by residents on the resident survey with the overall nationwide demographics of public housing residents. The following facts are highlighted:

Minneapolis Resident Survey:

City Life Minneapolis residents gave positive ratings when asked to rate various aspects of quality of life in the city and in their neighborhoods. Phillips, Near North and Camden residents tended to give lower ratings to quality of life in their neighborhoods and in the city as a whole. They were less likely to think their neighborhoods were clean and safe and were more likely to disagree that people in their neighborhoods look out for one another. Powderhorn residents were less likely to think that street lighting was adequate in their neighborhoods. Also, younger residents, residents of color, Latino/Hispanic residents, renters and lower income residents were less likely to have a positive image of their neighborhoods. Quality of life ratings were below average when compared with jurisdictions in National Research Center’s database and when compared to select cities1 identified by Minneapolis staff. Public safety, transportation related issues, education, economic development and housing topped the list of challenges residents think Minneapolis will face in the next five years.

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City Services Survey participants were asked to rate their satisfaction with a variety of City services. At least half of all respondents said that they were satisfied or very satisfied with each service, with fire protection and sewer services receiving the most positive ratings. Phillips, Near North and Camden residents tended to give lower satisfaction ratings than respondents living in other districts. People of color, respondents of Latino/Hispanic origin and low income residents were less likely to give high marks to City services when asked to rate their satisfaction with each service. Eleven of 18 services were compared to National Research Center’s national database. Three services received ratings that were higher than the national average (keeping streets clean, animal control services, affordable housing development), four were similar to the national benchmark (providing park and recreation services, providing quality drinking water, providing sewer services, cleaning up graffiti) and four were below the national average (garbage collection and recycling programs, fire protection and emergency medical response, police services, repairing streets and alleys). When compared to select cities in the database, 5 of 18 services were compared to select cities from the database. Four services (repairing streets and alleys, animal control services, keeping streets clean and affordable housing development) received ratings above the “select cities” benchmark and ratings for police services were similar to ratings given by jurisdictions included in the “select cities” benchmark comparison. Five services received higher ratings in 2008 than in 2005 (affordable housing development, preparing for disasters, police services, protecting health and wellbeing of residents and protecting the environment) and four services received lower ratings in 2008 than in 2005 (animal control services, dealing with problem bbusinesses and unkempt properties, revitalizing neighborhoods and repairing streets and alleys). Ratings for affordable housing have increased steadily over time (from 40% in 2001 to 65% in 2008), while street and alley repair has declined since 2003 (from 83% in 2003 to 57% in 2008). When asked to rate the importance of each service, at least a quarter of respondents felt that each service was extremely important. Fewer than 10% of respondents rated each service as “not at all important.” Respondents to the 2008 survey were more likely to rate street and alley repair, preparing for disasters and cleaning up graffiti as important than 2005 survey respondents, averaging about a 4% increase from 2005 to 2008. Importance ratings for cleaning up graffiti have increased over time (40% in 2001 and 56% in 2008). Services that were rated higher in importance and lower in satisfaction were: police services, protecting the environment and Revitalizing neighborhoods.

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Objective:  To know Resident Satisfaction.  To know how a real estate firm can provide The Best facility to its customer.  To know people who are purchasing homes in colonies developed by different real estate firms are satisfied or not.  Real estate firm’s commitment is meeting with their work or not.

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METHODLOGY

In this study we have applied an Exploratory Research Method. And we used Primary data and secondary data for source of information.

Descriptive Research: Survey & Observation Primary Data: 1.The sources of data collection would be questionnaire survey. 2. Interview of existing Real-Estate Firms 3. People who are living in these firms colony. Sample–Size: 100

Secondary source:    

Internet News paper Magazine Past research

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Comparison between Subsidized Households by Government & Private Society through Mean & Percentage: Statistics

Statistics

Descriptive Statistics

Subsidized Households by Govt request repairs repair wr done

N 50 50

Mean 2.66 2.52

treated

50

2.32

emergency maintenance

50

2.74

n-emrgncy maintance

50

2.74

courteous & professional

50

3.02

to Q & A

50

2.90

maintenance & repairs

50

2.70

meeting & events

50

2.94

rules of ur lease

50

2.26

crime in ur property due2

50

2.94

safety in building

50

2.10

in parking area

50

2.30

in ur home

50

2.10

action ab resident

50

2.40

abandoned cars

50

1.82

broken glass Graffiti

50

2.56

50

1.88

noise

50

2.20

rodent & insects

50

3.16

vacant units

50

2.06

stairways, walkways

50

2.46

exterior of building

50

2.40

Here we can see that mostly all resident of Subsidized Households by Govt are not satisfied. They are facing the biggest problem from Rodents & insects (indoors) (3.16) among problems and Management is least courteous & professional with them (3.02) in comparison of other service while 20

Abandoned cars (1.82) & Graffiti (1.88) in their property are the least problem among all problems.

Descriptive Statistics Private Society request repairs repair wr done

N 50 50

Mean 1.58 1.66

treated

50

1.60

emergency maintenance

50

2.54

n-emrgncy maintance

50

1.90

courteous & professional

50

1.60

to Q & A

50

1.44

maintenance & repairs

50

1.46

meeting & events

50

1.34

rules of ur lease

50

1.54

crime in ur property due2

50

2.68

safety in building

50

1.22

in parking area

50

1.64

in ur home

50

1.52

action ab resident

50

1.80

abandoned cars

50

1.24

broken glass

50

1.56

grafiti

50

1.36

noise

50

1.86

rodent & insects

50

2.24

vacant units

50

1.34

stairways, walkways

50

1.78

exterior of building

50

1.78

Here we can see that mostly all resident of private society are satisfied. They are most satisfied with safety in their building (1.22) & having the least problem with abandoned cars (1.24) among all problems in their property while They are having problem more with bad lighting, police don’t respond, resident don’t care (2.68 )etc. as well as emergency maintenance (2.54).

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Percentage: Age Subsidized Households by Govt Valid

20-30 30-50

7 28

Percent 14.0 56.0

other

15

30.0

Total

50

100.0

Frequency 11

Percent 22.0

30

60.0

Private Society Valid 20-30 30-50

Frequency

other

9

18.0

Total

50

100.0

Here we can see that most young people are living in private society while Less young people are living in Subsidized Households by Govt Gender Subsidized Households by Govt male female

Frequency 30 20

Percent 58.0 40.0

50

100.0

Frequency 29 21

Percent 58.0 42.0

Total Private Society Valid male female Total

50 100.0 In both the cases male& female no of resident correspondent are about similar.

Occupation Subsidized Households by Govt

Valid

Frequency

Percent

professional

4

8.0

businessman

4

8.0

govt employee

3

6.0

service

14

28.0

other

25

50.0

Total

50

100.0

Frequency 14 8

Percent 28.0 16.0

3

6.0

Private Society professional businessman govt employee

22

service

15

other

10

20.0

Total

50

100.0

30.0

Here we can see that in Subsidized Households by Govt, most people are involved in other thing while in private society most people are involved in professional & service.

Marital Status Subsidized Households by Govt

Frequency

married non-married Total Private Society married

Percent

46

92.0

4

8.0

50

100.0

Frequency

non-married Total

Percent

46

92.0

4

8.0

50

100.0

In both the cases marital status is quite similar.

Education Subsidized Households by Govt

Frequency

graducate postgraducate

Percent

17

34.0

7

14.0

others

26

52.0

Total

50

100.0

Private Society Valid graducate postgraducate

Frequency 13 21

Percent 26.0 42.0

professionally qualified others

5

10.0

11

22.0

Total

50

100.0

In Subsidized Households by Govt, people are not more educated. While in private society people are well & highly educated.

Family-size Subsidized Households by Govt

Frequency

upto2

Percent

3

6.0

2-4

15

30.0

4-6

22

44.0

>6

10

20.0

Total

50

100.0

23

Private Society upto2

Frequency

Percent

3

6.0

2-4

25

50.0

4-6

17

34.0

>6

5

10.0

50

100.0

Total

Because people being well educated has impact on family size so we can see here That in Subsidized Households by Govt, people are having big family in comparison of people Living in private society.

Flatsize Subsidized Households by Govt

Frequency

Percent

1bhk

3

6.0

2bhk

47

94.0

Total

50

100.0

Private Society 1bhk

Frequency

Percent

2

4.0

2bhk

37

74.0

3bhk

7

14.0

other

4

8.0

Total

50

100.0

Years.of.Stay Subsidized Households by Govt

Frequency

Percent

1-5

21

42.0

5-10

13

26.0

10-15

13

26.0

>15

3

6.0

Total

50

100.0

Private Society 1-5

Frequency

Percent

19

38.0

5-10

19

38.0

10-15

10

20.0

>15

2

4.0

Total

50

100.0

Based on Your Experience How easy it was to Request repairs?

Subsidized Households by Govt

Frequency

Percent

24

satisfied

15

30.0

1

2.0

does not apply

20

40.0

dissaisfied

14

28.0

Total

50

100.0

v-satisfied

Private Society satisfied

Frequency

Percent

35

70.0

v-satisfied

7

14.0

does not apply

2

4.0

dissaisfied

6

12.0

50

100.0

Total

In private society, people are most satisfied here in comparison of people living in Subsidized Households by Govt Are you satisfied the way repair were done?

Subsidized Households by Govt

Frequency

Percent

satisfied

19

38.0

does not apply

18

36.0

dissaisfied

12

24.0

1

2.0

50

100.0

v-dissatisfied Total Private Society satisfied v-satisfied

Frequency

Percent

31

62.0

11

22.0

does not apply

2

4.0

dissaisfied

6

12.0

50

100.0

Total

In private society, people are most satisfied here in comparison of people living in Subsidized Households by Govt Satisfied with the behavior of person you call for repairs?

Subsidized Households by Govt. satisfied v-satisfied does not apply dissaisfied Total Private Society satisfied

Frequency

Percent

19

38.0

5

10.0

17

34.0

9

18.0

50

100.0

Frequency

Percent

32

64.0

12

24.0

does not apply

1

2.0

dissaisfied

4

8.0

v-satisfied

25

v-dissatisfied Total

1

2.0

50

100.0

In private society, people are most satisfied here in comparison of people living in Subsidized Households by Govt The work was done for emergency maintenance ( toilet plugged up) ?

Subsidized Households by Govt.

Frequency

less than 6 hours

Percent

6

12.0

6-24 hours

10

20.0

>24 hours

27

54.0

have never called

5

10.0

problem never corrected

2

4.0

50

100.0

Total Private Society less than 6 hours

Frequency

Percent

19

38.0

6-24 hours

5

10.0

>24 hours

8

16.0

16

32.0

2

4.0

50

100.0

have never called problem never corrected Total

In Subsidized Households by Govt, the emergency work was done mostly after 24 hours while in private society it was done within 6 hours. The work was done for non-emergency- maintenance ( Leaky tap)?

Subsidized Households by Govt. <1 week have never called 1-4 weeks

Frequency

Percent

12

24.0

2

4.0

28

56.0

>4 week

3

6.0

prob never corrected

5

10.0

50

100.0

Total Private Society <1 week

Frequency

Percent

30

60.0

have never called

5

10.0

1-4 weeks

7

14.0

>4 week

6

12.0

prob never corrected Total

2

4.0

50

100.0

In Subsidized Households by Govt, the emergency work was done mostly Within 1 to 4 weeks while in private society it was done within 1week. Management Behavoour with you is courteous & professional?

26

Subsidized Households by Govt.

Frequency

agree strongly agree

Percent

13

26.0

1

2.0

neutral

14

28.0

disagree

16

32.0

6

12.0

50

100.0

strongly disagree Total Private Society Valid agree strongly agree neutral disagree Total

Frequency 35 4

Percent 70.0 8.0

7

14.0

4

8.0

50

100.0

Mostly people in Subsidized Households by Govt. are not agreed here . Management response to your questions & concerns?

Subsidized Households by Govt.

Frequency

agree

Percent

12

24.0

4

8.0

neutral

14

28.0

disagree

17

34.0

strongly agree

strongly disagree Total Private Society agree

3

6.0

50

100.0

Frequency

Percent

37

74.0

strongly agree

7

14.0

neutral

3

6.0

disagree

3

6.0

50

100.0

Total

Mostly people in Subsidized Households by Govt. are disagreed here . Management provides you information about maintenance & repairs?

Subsidized Households by Govt. agree

Frequency

Percent

20

40.0

strongly agree

1

2.0

neutral

5

10.0

22

44.0

2

4.0

50

100.0

disagree strongly disagree Total

27

Private Society agree

Frequency

strongly agree

Percent

34

68.0

13

26.0

disagree

2

4.0

strongly disagree

1

2.0

50

100.0

Total

In private society, people are mostly agreed here in comparison of people living in Subsidized Households by Govt. Management provides you information about meeting & events?

Subsidized Households by Govt. Valid

agree strongly agree neutral disagree strongly disagree Total

Private Society Valid agree strongly agree disagree Total

Frequency 14 2

Percent 28.0 4.0

9

18.0

23

46.0

2

4.0

50

100.0

Frequency 35 14

Percent 70.0 28.0

1

2.0

50

100.0

In private society, people are quite agreed while in Subsidized Households by Govt, people are mostly disagreed here. Management provides you information about rules of your lease?

Subsidized Households by Govt. agree

Frequency

Percent

22

44.0

strongly agree

9

18.0

neutral

4

8.0

14

28.0

disagree strongly disagree Total Private Society agree

1

2.0

50

100.0

Frequency

Percent

34

68.0

strongly agree

9

18.0

neutral

4

8.0

disagree

2

4.0

strongly disagree

1

2.0

50

100.0

Total

28

In private society, people are mostly agreed here in comparison of people living in Subsidized Households by Govt.

Crime in your property due to:

Subsidized Households by Govt.

Frequency

bad lighting

Percent

9

18.0

20

40.0

4

8.0

7

14.0

resident screening

5

10.0

resident don't care

2

4.0

no one location of the housing property police don't respond

vacant units Total Private Society bad lighting

3

6.0

50

100.0

Frequency

no one

Percent

11

22.0

26

52.0

police don't respond

4

8.0

resident screening

2

4.0

resident don't care

4

8.0

vacant units

3

6.0

50

100.0

Total

30 people out of 50 in Subsidized Households by Govt are having answer for crime occurring due to these reasons while in private society 24 people out of 50 are having answer for crime occurring due to these reasons.

Feeling of Safety in building

Subsidized Households by Govt.

Frequency

safe

Percent

23

46.0

7

14.0

v-safe don't apply

13

26.0

unsafe

6

12.0

v-unsafe

1

2.0

50

100.0

Total Private Society safe

Frequency

Percent

42

84.0

v-safe

7

14.0

v-unsafe

1

2.0

29

Total

50

100.0

Feeling of safety in parking area?

Subsidized Households by Govt. safe v-safe

Frequency 24 3

Percent 48.0 6.0

don't apply

8

16.0

14

28.0

1

2.0

50

100.0

Frequency 33 10

Percent 66.0 20.0

don't apply

1

2.0

unsafe

4

8.0

v-unsafe

2

4.0

50

100.0

unsafe v-unsafe Total Private Society safe v-safe

Total

Feeling of Safety in ur home?

Subsidized Households by Govt.

Frequency

Percent

safe

21

42.0

v-safe

13

26.0

don't apply

7

14.0

unsafe

8

16.0

v-unsafe

1

2.0

50

100.0

Total Private Society safe

Frequency 27

54.0

v-safe

22

44.0

v-unsafe Total

Percent

1

2.0

50

100.0

Mostly people in both the society are feeling safe in their home among all three cases. Action taken to resident for breaking the rules of lease that pertain to safety?

Subsidized Households by Govt.

Frequency

Percent

y

6

12.0

n

18

36.0

don't know

26

52.0

Total

50

100.0

30

Private Society Valid y n

Frequency 24 12

Percent 48.0 24.0

don't know

14

28.0

Total

50

100.0

Action is not taken in Subsidized Households by Govt mostly while in private society it is taken. Problem in your property of abandoned cars?

Subsidized Households by Govt. never sometimes

Frequency 22 15

Percent 44.0 30.0

always

13

26.0

Total

50

100.0

Frequency 40 8

Percent 80.0 16.0

Private Society never sometimes always Total

2

4.0

50

100.0

Problem in your property of broken glass?

Subsidized Households by Govt. Valid

never sometimes

Frequency 3 19

Percent 6.0 38.0

25

50.0

3

6.0

50

100.0

always most of the time Total Private Society Valid never sometimes always Total

Frequency 23 26

Percent 46.0 52.0

1

2.0

50

100.0

Problem in your property of graffiti?

Subsidized Households by Govt.

Frequency 19 18

Percent 38.0 36.0

always

13

26.0

Total

50

100.0

Frequency 33 16

Percent 66.0 32.0

never sometimes

Private Society never sometimes

31

always Total

1

2.0

50

100.0

Problem in your property of noise?

Subsidized Households by Govt. never sometimes always most of the time

Frequency 7 27

Percent 14.0 54.0

15

30.0

1

2.0

50

100.0

Frequency 16 29

Percent 32.0 58.0

always

1

2.0

most of the time

4

8.0

50

100.0

Total Private Society never sometimes

Total

Problem in your property of rodent & insects?

Subsidized Households by Govt.

Frequency 3 8

Percent 6.0 16.0

always

17

34.0

most of the time

22

44.0

Total

50

100.0

Frequency 13 17

Percent 26.0 34.0

15

30.0

never sometimes

Private Society Valid never sometimes always most of the time Total

5

10.0

50

100.0

Problem in your property of vacant units?

Subsidized Households by Govt.

Frequency

Percent

never

18

36.0

sometimes

15

30.0

always

13

26.0

4

8.0

50

100.0

most of the time Total Private Society never

Frequency 37

Percent 74.0

32

sometimes

10

20.0

always

2

4.0

most of the time

1

2.0

50

100.0

Total

Among problems here the least problem in Subsidized Households by Govt as well as private society are Abandoned cars while Problem in your property of rodent & insects is most big problem in Both the cases. Problem in your property of stairways, walkways?

Subsidized Households by Govt. satisfied

Frequency

Percent

22

44.0

v-satisfied

3

6.0

does not apply

6

12.0

18

36.0

1

2.0

50

100.0

dissaisfied v-dissatisfied Total Private Society satisfied

Frequency

Percent

31

62.0

v-satisfied

9

18.0

does not apply

1

2.0

dissaisfied

8

16.0

v-dissatisfied

1

2.0

50

100.0

Total

In private society, people are most satisfied here in comparison of people living in Subsidized Households by Govt.

Problem in your property of exterior of building?

Subsidized Households by Govt. Valid

satisfied v-satisfied does not apply

Frequency 25 1

Percent 50.0 2.0

3

6.0

dissaisfied

21

42.0

Total

50

100.0

Private Society Valid satisfied v-satisfied

Frequency 31 10

Percent 62.0 20.0

dissaisfied

7

14.0

v-dissatisfied

2

4.0

50

100.0

Total

In private society, people are most satisfied here in comparison of people living in Subsidized Households by Govt

33

Chi-Square Test Courteous & professional

Subsidized Households by Govt

Observed N 13 1

Expected N 10.0 10.0

Residual 3.0 -9.0

neutral

14

10.0

4.0

disagree

16

10.0

6.0

6

10.0

-4.0

Observed N 35 4

Expected N 12.5 12.5

Residual 22.5 -8.5

7

12.5

-5.5

4

12.5

-8.5

agree strongly agree

strongly disagree Total Private Society agree strongly agree neutral disagree Total

50

50

34

To Q & A

Subsidized Households by Govt

Observed N 12 4

Expected N 10.0 10.0

Residual 2.0 -6.0

neutral

14

10.0

4.0

disagree

17

10.0

7.0

3

10.0

-7.0

agree strongly agree

strongly disagree Total Private Society agree strongly agree

50 Observed N 37 7

Expected N 12.5 12.5

Residual 24.5 -5.5

3

12.5

-9.5

3

12.5

-9.5

neutral disagree Total

50

Maintenance & Repairs

Subsidized Households by Govt agree strongly agree

Observed N 20 1

Expected N 10.0 10.0

Residual 10.0 -9.0

5

10.0

-5.0

22

10.0

12.0

2

10.0

-8.0

Observed N 34 13

Expected N 12.5 12.5

Residual 21.5 .5

2

12.5

-10.5

1

12.5

-11.5

Observed N 14 2

Expected N 10.0 10.0

Residual 4.0 -8.0

9

10.0

-1.0

23

10.0

13.0

2

10.0

-8.0

neutral disagree strongly disagree Total Private Society agree strongly agree

50

disagree strongly disagree Total

50

Meeting & Events

Subsidized Households by Govt agree strongly agree neutral disagree strongly disagree Total Private Society

50 Observed N

Expected N

Residual

35

agree strongly agree

35 14

16.7 16.7

18.3 -2.7

1

16.7

-15.7

Observed N 22 9

Expected N 10.0 10.0

Residual 12.0 -1.0

disagree Total

50

Rules of your Lease

Subsidized Households by Govt agree strongly agree neutral

4

10.0

-6.0

14

10.0

4.0

1

10.0

-9.0

Observed N 34 9

Expected N 10.0 10.0

Residual 24.0 -1.0

neutral

4

10.0

-6.0

disagree

2

10.0

-8.0

1

10.0

-9.0

disagree strongly disagree Total Private Society agree strongly agree

50

strongly disagree Total

50

Test Statistics:

Subsidized Households by Govt ChiSquare(a) df

courteous & professional

to Q & A

maintenance & repairs

meeting & events

rules of ur lease

15.800

15.400

41.400

31.400

27.800

4

4

4

4

4

Asymp. Sig.

.003 .004 .000 .000 .000 a 0 cells (.0%) have expected frequencies less than 5. The minimum expected cell frequency is 10.0.

courteous & professional ChiSquare(a,b,c) df

to Q & A

maintenance & repairs

meeting & events

rules of ur lease

54.480

64.880

56.400

35.320

75.800

3

3

3

2

4

Asymp. Sig.

.000 .000 .000 .000 .000 a 0 cells (.0%) have expected frequencies less than 5. The minimum expected cell frequency is 12.5. b 0 cells (.0%) have expected frequencies less than 5. The minimum expected cell frequency is 16.7. c 0 cells (.0%) have expected frequencies less than 5. The minimum expected cell frequency is 10.0.

36

Bar Chart: Here first bar chart is representing people of Subsidized Households by Govt. While second is showing people of private society home.

age

60

60

50

50

40

40

Percent

Percent

age

30

30

20

20

10

10

0

0 20-30

30-50

age

other

20-30

30-50

other

age

37

gen

60

50

50

40

40

Percent

60

30

30

20

20

10

10

0

0 male

female

male

gen

female

gen

occupation

50

Percent

40

30

20

10

0 professional

businessman

govt employee

service

other

occupation

occupation

30

Percent

Percent

gen

20

10

0 professional

businessman

govt employee

service

other

occupation

38

ms

ms

100

100

80

60

Percent

Percent

80

60

40

40

20

20

0

0

married

married

non-married

non-married

ms

ms

education

education

60

50

50

40

Percent

30

30

20 20

10

10

0

0 graducate

postgraducate

others

graducate

education

postgraducate

professionally qualified

others

education

familysize

50

40

Percent

Percent

40

30

20

10

0 upto2

2-4

4-6

>6

familysize

39

familysize

50

Percent

40

30

20

10

0 upto2

2-4

4-6

>6

familysize

flatsize

flatsize

100

80

80

60

Percent

Percent

60

40

40

20

20

0

0

1bhk

2bhk

1bhk

2bhk

flatsize

3bhk

other

flatsize

Years.of.Stay yearsofstay 40 50

30

Percent

Percent

40

30

20

20

10 10

0

0 1-5

5-10

10-15

yearsofstay

>15

1-5

5-10

10-15

>15

Years.of.Stay

40

request repairs

40

Percent

30

20

10

0 satisfied

v-satisfied

does not apply

dissaisfied

request repairs

request repairs

Percent

60

40

20

0 satisfied

v-satisfied

does not apply

dissaisfied

request repairs

41

repair wr done

40

Percent

30

20

10

0 satisfied

does not apply

dissaisfied

v-dissatisfied

repair wr done

repair wr done

Percent

60

40

20

0 satisfied

v-satisfied

does not apply

dissaisfied

repair wr done

42

treated

Percent

40

30

20

10

0 satisfied

v-satisfied

does not apply

dissaisfied

treated

treated

Percent

60

40

20

0 satisfied

v-satisfied

does not apply

dissaisfied

v-dissatisfied

treated

43

emergency maintenance

60

Percent

50

40

30

20

10

0 less than 6 hours

6-24 hours

>24 hours

have never called

problem never corrected

emergency maintenance

emergency maintenance

Percent

40

30

20

10

0 less than 6 hours

6-24 hours

>24 hours

have never called

problem never corrected

emergency maintenance

44

n-emrgncy maintance

60

Percent

50

40

30

20

10

0 <1 week

have never called

1-4 weeks

>4 week

prob never corrected

n-emrgncy maintance

n-emrgncy maintance

60

Percent

50

40

30

20

10

0 <1 week

have never called

1-4 weeks

>4 week

prob never corrected

n-emrgncy maintance

45

courteous & professional

Percent

40

30

20

10

0 agree

strongly agree

neutral

disagree

strongly disagree

courteous & professional

courteous & professional

Percent

60

40

20

0 agree

strongly agree

neutral

disagree

courteous & professional

46

to Q & A

40

Percent

30

20

10

0 agree

strongly agree

neutral

disagree

strongly disagree

to Q & A

to Q & A

80

Percent

60

40

20

0 agree

strongly agree

neutral

disagree

to Q & A

47

maintenance & repairs

50

Percent

40

30

20

10

0 agree

strongly agree

neutral

disagree

strongly disagree

maintenance & repairs

maintenance & repairs

Percent

60

40

20

0 agree

strongly agree

disagree

strongly disagree

maintenance & repairs

48

meeting & events

50

Percent

40

30

20

10

0 agree

strongly agree

neutral

disagree

strongly disagree

meeting & events

meeting & events

Percent

60

40

20

0 agree

strongly agree

disagree

meeting & events

49

rules of ur lease

50

Percent

40

30

20

10

0 agree

strongly agree

neutral

disagree

strongly disagree

rules of ur lease

rules of ur lease

Percent

60

40

20

0 agree

strongly agree

neutral

disagree

strongly disagree

rules of ur lease

50

crime in ur property due2

40

Percent

30

20

10

0 bad lighting

no one

location of the housing property

police don't respond

resident screening

resident don't care

vacant units

crime in ur property due2

crime in ur property due2

60

Percent

50

40

30

20

10

0 bad lighting

no one

police don't respond

resident screening

resident don't care

vacant units

crime in ur property due2

51

safety in building

50

Percent

40

30

20

10

0 safe

v-safe

don't apply

unsafe

v-unsafe

safety in building

safety in building

100

Percent

80

60

40

20

0 safe

v-safe

v-unsafe

safety in building

52

in parking area

50

Percent

40

30

20

10

0 safe

v-safe

don't apply

unsafe

v-unsafe

in parking area

in parking area

Percent

60

40

20

0 safe

v-safe

don't apply

unsafe

v-unsafe

in parking area

53

in ur home

50

Percent

40

30

20

10

0 safe

v-safe

don't apply

unsafe

v-unsafe

in ur home

in ur home

60

Percent

50

40

30

20

10

0 safe

v-safe

v-unsafe

in ur home

54

action ab resident

60

Percent

50

40

30

20

10

0 y

n

don't know

action ab resident

action ab resident

50

Percent

40

30

20

10

0 y

n

don't know

action ab resident

55

abandoned cars

50

Percent

40

30

20

10

0 never

sometimes

always

abandoned cars

abandoned cars

Percent

80

60

40

20

0 never

sometimes

always

abandoned cars

56

broken glass

50

Percent

40

30

20

10

0 never

sometimes

always

most of the time

broken glass

broken glass

60

Percent

50

40

30

20

10

0 never

sometimes

always

broken glass

57

grafiti

40

Percent

30

20

10

0 never

sometimes

always

grafiti

grafiti

Percent

60

40

20

0 never

sometimes

always

grafiti

58

noise

60

Percent

50

40

30

20

10

0 never

sometimes

always

most of the time

always

most of the time

noise

noise

60

Percent

50

40

30

20

10

0 never

sometimes

noise

59

rodent & insects

50

Percent

40

30

20

10

0 never

sometimes

always

most of the time

rodent & insects

rodent & insects

40

Percent

30

20

10

0 never

sometimes

always

most of the time

rodent & insects

60

vacant units

40

Percent

30

20

10

0 never

sometimes

always

most of the time

vacant units

vacant units

80

Percent

60

40

20

0 never

sometimes

always

most of the time

vacant units

61

stairways, walkways

50

Percent

40

30

20

10

0 satisfied

v-satisfied

does not apply

dissaisfied

v-dissatisfied

stairways, walkways

stairways, walkways

Percent

60

40

20

0 satisfied

v-satisfied

does not apply

dissaisfied

v-dissatisfied

stairways, walkways

62

Finding: It is really one of the best thing (Resident Satisfaction), I have come so far. First thing I will tell here that it was not easy to ask resident about their satisfaction in their colonies. People were very afraid when I reached to get my questionnaire filled up by them. Even management was not willing to permit us about conducting this survey. But somehow I managed to get permission. After conducting survey & its Analysis my findings about RESIDENT living in Subsidized Households by Government are:

•

The mostly people are dissatisfied in Subsidized Households by Govt because its management & municipal corporation is not giving much attention to it. • People are not well educated & their income is also low. • But I saw that some people were doing their own management to keep their building clean & neat. • Most of people are liquor-addicted here so it is also one of problem as some lady said there they do not feel safe. • Because of lack of education, their family size is also big. • They are facing the biggest problem from Rodents & insects (indoors) (3.16) among problems and Management is least courteous & professional with them (3.02) in comparison of other service while Abandoned cars (1.82) & Graffiti (1.88) in their property are the least problem among all problems. Drainage pipe are broken at many place as most people said. But Management & Municipal Corporation are not bothered about it.

After conducting survey & its Analysis my findings about Resident living in Private society homes are: • • • • •

In Private society homes, mostly people are satisfied with their management. People are well educated & having small family. Their income is also high so having good standard of living. Mostly people are having dog in their home so they also added it to their family member while filling the questionnaire. They are most satisfied with safety in their building (1.22) & having the least problem with abandoned cars (1.24) among all problems in their property while

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They are having problem more with bad lighting, police don’t respond, resident don’t care (2.68 )etc. as well as emergency maintenance (2.54). In both the cases scarcity of water is the biggest problem as all people of both the society said.

Suggestion: • •

• • •

Management of Subsidized Households by Govt, should be in responsible hands so he can be asked anytime for occurring problems. Government, NGO,s & its management should run awareness program about family planning, self-employment etc. time to time in such colonies where people are not well litrated & having low income. Municipal Corporation should give first attention to all such colonies where people are having problem of Drainage pipe broken because it creates many other big problem. It is not always, we should look for management, sometimes & at some places we ourselves should do things like some people of Lavkush Awas Vihar are doing. There should be weekly meeting of all resident of a particular colonies so they can share their problems & come close to each other in this way & put their problem before management so the best decision can be taken.

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QUESTIONNAIRE PERSONAL DETAILS: Name: ___________________________________ Address: _________________________________________________________________ Age Group:

20 – 30 yrs

30 – 50

Other: _______

Gender: Male / Female Occupation:

Professional

Businessman

Government employee

Service

Other:

Marital status: ________________ Education: Graduate Professionally Qualified Family size: ………………………..

Postgraduate Others (Specify)

Flat or Home size: ……………………………… Years of Living Here: ……………………. Q.1 Based on your experience, how satisfied are you with: how easy it was to request repairs? 1) Satisfied 2) Very Satisfied 3) Does Not Apply 4) Dissatisfied 5) Very Dissatisfied Q.2 Based on your experience, how satisfied are you with: how well the repairs were done? 1) Satisfied 2) Very Satisfied 3) Does Not Apply 4) Dissatisfied 5) Very Dissatisfied Q.3 Based on your experience, how satisfied are you with: how well you were treated by the person you contacted for repairs? 1) Satisfied 2) Very Satisfied 3) Does Not Apply 4) Dissatisfied 5) Very Dissatisfied Q.4 If you called for EMERGENCY maintenance or repairs (for example, toilet plugged up, gas leak, etc.), the work was usually completed in: 1) Less Than 6 hours 2) 6 to 24 Hours 3) More than 24 hours 4) Have Never Called 5) Problem Never Corrected

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Q.5 If you called NON-EMERGENCY maintenance or repairs (for example, leaky tap, broken light, etc.), the work was usually completed in: 1) Less Than 1 Week 2) Have Never Called 3) 1 to 4 Weeks 4) More than 4 Weeks 5) Problem Never Corrected Q.6 Do you think management is: courteous and professional with you? 1) Agree 2) Strongly agree 3) Neutral 4) Disagree 5) Strongly Disagree Q.7 Do you think management is: responsive to your questions and concerns? 1) Agree 2) Strongly agree 3) Neutral 4) Disagree 5) Strongly Disagree Q.8 Do you think management provides you information about: maintenance and repair (for example, water shut-off, boiler shut-down, modernization activities)? 1) Agree 2) Strongly agree 3) Neutral 4) Disagree 5) Strongly Disagree Q.9 Do you think management provides you information about: meetings and events? 1) Agree 2) Strongly agree 3) Neutral 4) Disagree 5) Strongly Disagree Q.10Do you think management provides you information about: the rules of your lease? 1) Agree 2) Strongly agree 3) Neutral 4) Disagree 5) Strongly Disagree Q.11 Do you think any of the following contribute to crime in your property? (Mark all that apply) – 1) Bad lighting 2) No one 3) location of the housing property 4) Police don’t respond 5) Resident screening 6) Residents don’t care 7) Vacant units Q.12 How safe do you feel from crime: a) In your building? 1) Safe 2) Very safe 3) Don’t apply b) In your parking area? 1) Safe 2) Very safe 3) Don’t apply C) In your unit/home? 1) Safe 2) Very safe 3) Don’t apply

4) Unsafe

5) Very unsafe

4) Unsafe

5) Very unsafe

4) Unsafe

5) Very unsafe

Q.13 If residents in your property break the rules in the lease that pertain to safety, does management take action? 1) Yes 2) No 3) Don’t know Q.14 How often, if at all, is any of the following a problem in your property: a) Abandoned cars? 1) Never 2) Sometimes b) Broken glass? 1) Never 2) Sometimes c) Graffiti? 1) Never 2) Sometimes d) Noise? 1) Never 2) Sometimes e) Rodents and Insects (indoors)? 1) Never 2) Sometimes f) Vacant units? 1) Never 2) Sometimes

3) Always

4) Most of the time

3) Always

4) Most of the time

3) Always

4) Most of the time

3) Always

4) Most of the time

3) Always

4) Most of the time

3) Always

4) Most of the time

Q.15 How satisfied are you with the upkeep of the following areas in your property: common areas (for example, stairways, walkways, hallways, etc.)? 1) Satisfied 2) Very Satisfied 3) Does Not Apply 4) Dissatisfied 5) Very Dissatisfied

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Q.16 How satisfied are you with the upkeep of the following areas in your property: exterior of buildings? 1) Satisfied 2) Very Satisfied 3) Does Not Apply 4) Dissatisfied 5) Very Dissatisfied

T hank y ou f or y our Cooper ation

Bi bl io g r aph y: • • • • • • • •

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