Questionnaire

QUESTIONNAIRE Organization Name:-……………………………………….

Date:-…………

Email Id:-………………………………………………….. 1. Before starting the services did any demonstration was given to your organization about the benefits of the service? YES

NO

NO NEED

2. If demonstration is given then the queries were handled effectively by our team member? YES

NO

NOT FULLY

3. After getting the username, password did your organization able to access the link easily? YES

NO

If NO THEN REASON………………………………...

4. How Satisfied are you with our product/services? SATISFIED SOMEWHAT SATISFIED NEUTRAL SOMEWHAT DISSATISFIED DISSATISFIED 5. If you have any type of query regarding accessing problem of journals then how fast you get response from our Help Desk Support? ON SAME DAY

ON NEXT 2-3 DAYS

AFTER 5-6 DAYS OF COMPLAIN

6. The feedback provided by our helpdesk support resolves your query? YES FULLY

PARTIALLY

IF NO THEN REASON....... …………………………

….. ………………………… ….. 7. Do you face any type of problem while renewing your account for further period usage?

NO YES (Please specify)……………………………………………… 8. How long have you been our customer? 0-1 year

2-3 years

4-6 years

More than that

9. Do you face problems when using GIST Help Desk Support? None Slow, Delayed or No Response at all No Detailed/Specific Information Difficulty in Phone Contact OTHER (Please specify)……………………………………………………….. 10. Please rate the company on the following Attribute. Very Satisfied

Some what satisfied

Neutral

Some what dissatisfied

Very dissatisfied

Friendliness of Staff Cost of Service Quality of service Pricing 11. What is your experience after using the services? ………………………………………………………………………………………….. ….………………………………………………………………………………………. ………………………………………………………………………………………….. 12. Is there any type of suggestion/recommendation/comments to improve the company’s Services? If any then please specify ……………………………………………………………………………………........ …………………………………………………………………………………………. ………………………………………………………………………………………….

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