Questionnair
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- Words: 880
- Pages: 6
Questionnaire 1. Name: 2.
Occupation: - Student - Part time Employee - Full time Employee - Businessman - Retired - Not working • Age
( ( ( ( ( (
•
Location
•
Gender
•
Marital Status
3. Approximate salary < 20,000 20,000-30000 30000-40000 >40000
( ( ( (
) ) ) ) ) )
) ) ) )
4. Have you traveled ‘Domestic’ by any airline? Yes_____ No____ 5. Traveling purpose - Personal
[
]
- Business or service
[
]
- Both
[
]
- Other (please mention)
[
]
6. Which Brand comes in your mind when you hear about Low Cost Airlines? ___________________________________ 7. Traveled distance and Rate From______________ To____________________ Rate_____________ 8. Are you frequently travel through airlines? Yes (
)
No (
)
9. How do you categorize yourself in terms of travel? ( ( (
) I am mostly a Business traveler. ) I am mostly a Leisure/personal traveler ) I am a bit of both, a business traveler and a leisure traveler
10. Which class do you usually travel in by air? ( ( (
) Economy Class ) Business Class ) Executive Class
11. How many times did you travel by air planes in the last year (Approximately)? ( ) 1-5 ( ) 5-10 ( ) 10-15 12. Please share your level of satisfaction if traveled by spice Jet, Go Air, Air Deccan or any other low cost airlines. Tabulation All Services
Strongly satisfied
Satisfied Dissatisfied
Strongly Dissatisfied
Satisfied Dissatisfied
Strongly Dissatisfied
No. of respondents Comparison between three Air Lines Go Air: Overall Services No. of respondents
Strongly satisfied
Fares: Strongly .Satisfied ___, ____, ___, ____, ____ strongly dissatisfied Timing: Strongly Satisfied ___, ____, ___, ____, ____ strongly dissatisfied Booking System: Strongly Satisfied ___, ____, ___, ____, ____ strongly dissatisfied Staff: Strongly Satisfied ___, ____, ___, ____, ____ strongly dissatisfied Food Quality: Strongly Satisfied ___, ____, ___, ____, ____ strongly dissatisfied Safety: Strongly Satisfied ___, ____, ___, ____, ____ strongly dissatisfied Checking System: Strongly Satisfied ___, ____, ___, ____, ____ strongly dissatisfied Baggage safety: Strongly Satisfied ___, ____, ___, ____, ____ strongly dissatisfied Promotional Campaign: Strongly Satisfied ___, ____, ___, ____, ____ strongly dissatisfied
Air Deccan: Overall Services
Strongly satisfied
Satisfied Dissatisfied
No. of respondents
Fares: Strongly .Satisfied ___, ____, ___, ____, ____ strongly dissatisfied Timing: Strongly Satisfied ___, ____, ___, ____, ____ strongly dissatisfied
Strongly Dissatisfied
Booking System: Strongly Satisfied ___, ____, ___, ____, ____ strongly dissatisfied Staff: Strongly Satisfied ___, ____, ___, ____, ____ strongly dissatisfied Food Quality: Strongly Satisfied ___, ____, ___, ____, ____ strongly dissatisfied Safety: Strongly Satisfied ___, ____, ___, ____, ____ strongly dissatisfied Checking System: Strongly Satisfied ___, ____, ___, ____, ____ strongly dissatisfied Baggage safety: Strongly Satisfied ___, ____, ___, ____, ____ strongly dissatisfied Promotional Campaign: Strongly Satisfied ___, ____, ___, ____, ____ strongly dissatisfied Spice Jet: Overall Services
Strongly satisfied
Satisfied Dissatisfied
No. of respondents Fares: Strongly .Satisfied ___, ____, ___, ____, ____ strongly dissatisfied Timing: Strongly Satisfied ___, ____, ___, ____, ____ strongly dissatisfied Booking System: Strongly Satisfied ___, ____, ___, ____, ____ strongly dissatisfied Staff: Strongly Satisfied ___, ____, ___, ____, ____ strongly dissatisfied Food Quality: Strongly Satisfied ___, ____, ___, ____, ____ strongly dissatisfied
Strongly Dissatisfied
Safety: Strongly Satisfied ___, ____, ___, ____, ____ strongly dissatisfied Checking System: Strongly Satisfied ___, ____, ___, ____, ____ strongly dissatisfied Baggage safety: Strongly Satisfied ___, ____, ___, ____, ____ strongly dissatisfied Promotional Campaign: Strongly Satisfied ___, ____, ___, ____, ____ strongly dissatisfied 13. What factors do you consider before buying an airline ticket? ( ) Availability of the ticket ( ) Quality and Service ( ) Safety and Reliability ( ) Price of the ticket 14. 10. Rate the following airlines on the basis of their overall service Air Deccan:
1
2
3
4
5
6
7
8
9
10
Spice Jet:
1
2
3
4
5
6
7
8
9
10
Go Air:
1
2
3
4
5
6
7
8
9
10
15. How do you book your airline tickets? ( ) Via the Internet ( ) Travel Agents ( ) I never book tickets myself ( ) Airline company office ( ) Other 16. Have you ever faced any kind if disappointment from Low cost Air service provider? ( ) Yes ( ) No If yes than mention what kind of problem you have faced.
17. Have you received any gifts from the Go, Spice jet or Air Deccan after traveling?
( ) Yes ( ) No If yes than which kind of gifts u have received ( ) Earpiece ( ) Pendrive ( ) other 18. Such gift plays an important role in decision making of any service Provider? ( ) Strongly Agree ( ) Agree ( ) Disagree ( ) Strongly Disagree 19. Have ever get the benefits by the promotional program used by the low cost provider? ( ) Yes ( ) No If yes than mention the benefits 20. Do you remember any advertisement of Low cost airlines? ___________________________________________ ___________________________________________ 21. Is there any airline out of these three that you regularly use? ( ) Go ( ) Spice jet ( ) Air Deccan 22. Factors that makes difference in your decision making? ( ) Advertisement ( ) Schemes ( ) Cheaper price ( ) Brand name
Occupation: - Student - Part time Employee - Full time Employee - Businessman - Retired - Not working • Age
( ( ( ( ( (
•
Location
•
Gender
•
Marital Status
3. Approximate salary < 20,000 20,000-30000 30000-40000 >40000
( ( ( (
) ) ) ) ) )
) ) ) )
4. Have you traveled ‘Domestic’ by any airline? Yes_____ No____ 5. Traveling purpose - Personal
[
]
- Business or service
[
]
- Both
[
]
- Other (please mention)
[
]
6. Which Brand comes in your mind when you hear about Low Cost Airlines? ___________________________________ 7. Traveled distance and Rate From______________ To____________________ Rate_____________ 8. Are you frequently travel through airlines? Yes (
)
No (
)
9. How do you categorize yourself in terms of travel? ( ( (
) I am mostly a Business traveler. ) I am mostly a Leisure/personal traveler ) I am a bit of both, a business traveler and a leisure traveler
10. Which class do you usually travel in by air? ( ( (
) Economy Class ) Business Class ) Executive Class
11. How many times did you travel by air planes in the last year (Approximately)? ( ) 1-5 ( ) 5-10 ( ) 10-15 12. Please share your level of satisfaction if traveled by spice Jet, Go Air, Air Deccan or any other low cost airlines. Tabulation All Services
Strongly satisfied
Satisfied Dissatisfied
Strongly Dissatisfied
Satisfied Dissatisfied
Strongly Dissatisfied
No. of respondents Comparison between three Air Lines Go Air: Overall Services No. of respondents
Strongly satisfied
Fares: Strongly .Satisfied ___, ____, ___, ____, ____ strongly dissatisfied Timing: Strongly Satisfied ___, ____, ___, ____, ____ strongly dissatisfied Booking System: Strongly Satisfied ___, ____, ___, ____, ____ strongly dissatisfied Staff: Strongly Satisfied ___, ____, ___, ____, ____ strongly dissatisfied Food Quality: Strongly Satisfied ___, ____, ___, ____, ____ strongly dissatisfied Safety: Strongly Satisfied ___, ____, ___, ____, ____ strongly dissatisfied Checking System: Strongly Satisfied ___, ____, ___, ____, ____ strongly dissatisfied Baggage safety: Strongly Satisfied ___, ____, ___, ____, ____ strongly dissatisfied Promotional Campaign: Strongly Satisfied ___, ____, ___, ____, ____ strongly dissatisfied
Air Deccan: Overall Services
Strongly satisfied
Satisfied Dissatisfied
No. of respondents
Fares: Strongly .Satisfied ___, ____, ___, ____, ____ strongly dissatisfied Timing: Strongly Satisfied ___, ____, ___, ____, ____ strongly dissatisfied
Strongly Dissatisfied
Booking System: Strongly Satisfied ___, ____, ___, ____, ____ strongly dissatisfied Staff: Strongly Satisfied ___, ____, ___, ____, ____ strongly dissatisfied Food Quality: Strongly Satisfied ___, ____, ___, ____, ____ strongly dissatisfied Safety: Strongly Satisfied ___, ____, ___, ____, ____ strongly dissatisfied Checking System: Strongly Satisfied ___, ____, ___, ____, ____ strongly dissatisfied Baggage safety: Strongly Satisfied ___, ____, ___, ____, ____ strongly dissatisfied Promotional Campaign: Strongly Satisfied ___, ____, ___, ____, ____ strongly dissatisfied Spice Jet: Overall Services
Strongly satisfied
Satisfied Dissatisfied
No. of respondents Fares: Strongly .Satisfied ___, ____, ___, ____, ____ strongly dissatisfied Timing: Strongly Satisfied ___, ____, ___, ____, ____ strongly dissatisfied Booking System: Strongly Satisfied ___, ____, ___, ____, ____ strongly dissatisfied Staff: Strongly Satisfied ___, ____, ___, ____, ____ strongly dissatisfied Food Quality: Strongly Satisfied ___, ____, ___, ____, ____ strongly dissatisfied
Strongly Dissatisfied
Safety: Strongly Satisfied ___, ____, ___, ____, ____ strongly dissatisfied Checking System: Strongly Satisfied ___, ____, ___, ____, ____ strongly dissatisfied Baggage safety: Strongly Satisfied ___, ____, ___, ____, ____ strongly dissatisfied Promotional Campaign: Strongly Satisfied ___, ____, ___, ____, ____ strongly dissatisfied 13. What factors do you consider before buying an airline ticket? ( ) Availability of the ticket ( ) Quality and Service ( ) Safety and Reliability ( ) Price of the ticket 14. 10. Rate the following airlines on the basis of their overall service Air Deccan:
1
2
3
4
5
6
7
8
9
10
Spice Jet:
1
2
3
4
5
6
7
8
9
10
Go Air:
1
2
3
4
5
6
7
8
9
10
15. How do you book your airline tickets? ( ) Via the Internet ( ) Travel Agents ( ) I never book tickets myself ( ) Airline company office ( ) Other 16. Have you ever faced any kind if disappointment from Low cost Air service provider? ( ) Yes ( ) No If yes than mention what kind of problem you have faced.
17. Have you received any gifts from the Go, Spice jet or Air Deccan after traveling?
( ) Yes ( ) No If yes than which kind of gifts u have received ( ) Earpiece ( ) Pendrive ( ) other 18. Such gift plays an important role in decision making of any service Provider? ( ) Strongly Agree ( ) Agree ( ) Disagree ( ) Strongly Disagree 19. Have ever get the benefits by the promotional program used by the low cost provider? ( ) Yes ( ) No If yes than mention the benefits 20. Do you remember any advertisement of Low cost airlines? ___________________________________________ ___________________________________________ 21. Is there any airline out of these three that you regularly use? ( ) Go ( ) Spice jet ( ) Air Deccan 22. Factors that makes difference in your decision making? ( ) Advertisement ( ) Schemes ( ) Cheaper price ( ) Brand name
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