Qbe Corporate Brochure

seeing insurance differently

No matter what you’re looking to insure, the chances are we can find a way to cover it. The sky’s the limit.

about QBE

A global force

A MAJOR insurer in EUROPE

QBE Insurance Group is one of the

We operate throughout Europe, where

world’s leading insurers and reinsurers,

we have a unique ability to interpret

operating out of 45 countries around

each marketplace – combining our in-

the globe, and doing business in over

depth local knowledge with the breadth

100. We are market leaders in the

of experience of our product experts.

vast majority of products we offer. Our experience goes back more than

A NATIONAL PRESENCE

120 years, and we have 10,000 staff

Outside London, QBE has underwriting

worldwide. With headquarters in Sydney

centres across the UK in Birmingham,

and a public listing on the Australian

Bristol, Chelmsford, Glasgow, Leeds,

stock exchange, our gross written

Manchester and Stafford, making

premium to year end 31 December 2007

us ideally placed to offer an

totalled £5.2 billion.

outstanding service to regional

QBE is rated as A+ (Stable) by Standard & Poor’s, as A+ by Fitch Ratings, and as A (Excellent) by A.M. Best.

brokers and their clients.

No insurance challenge is too far-flung for us to consider.

the qbe difference

our APPROACH

QUITE A CLAIM

At QBE, we do things differently. We

The real test of any insurance company

encourage our employees to use their

is its claims expertise. At QBE we pride

experience and expertise, which means

ourselves on our professional, efficient

they are always looking to find a creative

and sympathetic approach. We believe

solution to any problem. They can

we’re here to help, not to hinder.

make use of our outstanding existing products, and they can create new ones for you as well.

Of course it is in everyone’s best interests to avoid claims arising in the first place. That’s why we place such

Our financial strength provides a high

emphasis on risk management, working

level of security and confidence. This is

with clients to improve their systems and

reinforced by the added flexibility of our

processes, and often leading the way in

dual pen capability, which means we can

setting industry standards.

offer you the choice of placing your risk with Lloyd’s, where we are the largest

OUR PRODUCT RANGE

managing agent, or on company paper.

On the pages that follow you will find a

This flexibility, coupled with our healthy

brief introduction to the main insurance

appetite for risk, has helped us to

sectors that we cover. Our ambition

become one of the biggest and best

and resourceful mindset mean that,

insurers in the UK. In the 2007 Insurance

even if you can’t find what you are

Times Commercial Broker research, we

looking for here, we’ll do all we can

were rated third overall for service out

to provide you with a competitive and

of all the major UK insurance companies.

effective solution.

From private planes to helicopters to airliners: if it flies – or has anything to do with flying – we almost certainly cover it.

AVIATION

A GENUINE HIGH FLYER

WHY QBE FOR AVIATION?

OUR AREAS OF EXPERTISE

QBE is at the forefront of aviation

In a highly commoditised market

insurance, with three specialist teams

such as aviation, price is an important

Aircraft hull

providing cover to all areas of the

consideration. We always aim to be

industry. Our general aviation team

both fair and competitive on price.

covers light aircraft and helicopters

Aircraft liability Airport liability Aviation hull war and allied perils

up to 50 seats; our airline team covers

We differentiate ourselves in many

scheduled operations – both passenger

ways – not just philosophically, but

and cargo – around the world; and our

practically too. That’s why in all our

Contingent hull

products, airports and services team

policy documentation we make sure

Contingent liability

covers manufacturers, airports and

that we use language that is easy

third party service providers to the

to understand. Our approach when

aviation industry.

handling claims is always sympathetic,

Hangarkeepers liability

and we are understanding of our clients’

Hull deductible

Aviation products liability

Crew personal accident

We are proud to field an exceptional

needs. Since we came into being

team of skilled individuals, who have a

we have developed a wide range of

wealth of knowledge and understanding

additional services. The primary purpose

of the aerospace market sector. We

of these services is to add a tangible

Loss of use

place great emphasis on excellence of

additional benefit to the insurance

Spares

service, believing that the client’s needs

products we offer.

must be managed effectively. We have a huge responsibility to our clients, and

KEY CONTACT

treat them in the same way we would

To find out more, please contact:

like to be treated ourselves.

Emilio Di Silvio +44 (0)20 7105 5714 [email protected] www.QBEeurope.com/aviation

Hull total loss Liability war & allied perils coverage

If you don’t see what you’re looking for in the list opposite, we’ll still do everything we can to cover it.

CASUALTY

COVER BUILT AROUND CLIENTS

COMBINED PACKAGES

OUR AREAS OF EXPERTISE

When it comes to casualty insurance,

Created in response to the particular

we focus specifically on the client. What

needs of our clients, we are able to

Product/Public liability

exactly is required? How can we provide

offer a number of class-specific and

the best and most comprehensive

cross-class schemes and packages.

Management liability

cover? So that whatever the region

From employers’ and public liability,

Medical liability

or line of business, we can offer an

professional indemnity and Directors

outstanding policy.

and Officers cover to cross-class

Our expertise spans an extremely broad range of sectors and industries. From chemicals to construction, from financial services to food and drink – and just about everything in between. We also have an outstanding track record across

solutions, they give the flexibility to

Employers’ liability

Professional indemnity

provide clients with precisely what

KEY CONTACT

they need – in the most efficient and

To find out more, please contact:

cost-effective way.

Ash Bathia

PARTNERSHIP APPROACH

all classes of liability, so that we can

We have developed innovative

provide the appropriate level of cover

products such as QBE Cares, which

for everything from the smallest to the

was created for clients who recognise

largest and most complex risks.

the importance of risk management strategies, and who want their insurers to support and reward them for their good practice.

+44 (0)20 7105 4076 [email protected] www.QBEeurope.com/casualty

MARINE & ENERGY

TAKING THE LEAD

A SUCCESSFUL FORMULA

OUR AREAS OF EXPERTISE

It’s important that our clients have

A number of factors contribute to our

confidence in our size and strength, and

success. Our highly motivated and

Cargo

in our ability to meet their requirements,

professional staff are crucial, with their

wherever they are, and on whatever

thorough market understanding backed

Energy onshore

scale. At the same time, when they

up by a high level of quality financial

Hull

deal with us they expect high levels of

security. We establish stable, long-term

personal service and a rapid response.

relationships with brokers and their

Our goal is to deliver this every time.

clients, operating as a lead market

Political risk and terrorism

and combining sophisticated analytical

Specie

techniques with traditional underwriting

War

We maintain a lead position in the provision of insurance products on a worldwide basis. This means our underwriters need to have a

analysis.

Energy offshore

Liability

IMPRESSIVE CLAIMS

KEY CONTACT

clients’ businesses, as well as the

Our well-respected claims team

To find out more, please contact:

territories within which they operate.

work closely with our underwriters

Colin O’Farrell

The use of sophisticated software,

to ensure claims are managed to an

+44 (0)20 7105 4073

combined with extensive travel, enable

extremely high standard. The claims

[email protected]

us to better understand and analyse our

team have long-standing relationships

www.QBEeurope.com/marine-energy

clients’ needs, adapting our offering to

with surveyors, loss adjusters, lawyers

the particular nuances of each market.

and other professional advisers. Their

comprehensive knowledge of their

expertise can be brought to bear on our response to a claim. What’s more, we pride ourselves on continuing the client relationship after a claim has been settled; doing everything we can to provide ongoing cover.

MOTOR

A TRACK RECORD OF COMMITMENT

NON-CONVENTIONAL POLICIES

OUR AREAS OF EXPERTISE

QBE has a dedicated Special Risks

FLEET

Our motor portfolio has an

team that underwrites non-conventional

uninterrupted 80-year history in the

motor risks. Our underwriting solutions

Bus/Coach/Minibus

motor market. Whilst other insurers have

reflect the policyholder’s appetite for

Combined motor trade

dipped in and out of this sector, we have

risk. In addition we work closely with our

remained committed. This has helped us

non-motor underwriters to provide

Fleet car

build up an enviable reputation, based

cross-class solutions for employers’

on our unrivalled expertise and our

liability, public liability and property.

quality service, that gets clients back on helped make us the market leader.

ROADWORTHY RISK MANAGEMENT

Flexibility is key to what we offer. We

We achieve claims handling excellence

are prepared to tailor policies exactly to

through a dedicated team of specialist

clients’ needs, so they’re never forced to

claims personnel, the support of an

settle for cover that doesn’t fit.

excellent management structure and

the road as soon as possible. It has also

WHAT WE COVER We offer a comprehensive scope of cover that includes fleet car, coach and bus, private car, commercial vehicle, minibus, taxis, self-drive hire and

Haulage including overseas and hazardous goods Non-conventional policies Own goods Police, ambulance, fire and local authority SPECIALIST PERSONAL LINES

an in-house engineering team. We

Bespoke/specialist/niche

ensure strong lines of communication,

Commercial vehicle insurances

total transparency and adherence to prescribed service standards.

KEY CONTACT

combined motor trade programmes.

To find out more, please contact:

All delivered by specialist underwriters

Matthew Crane

with vast experience in the motor sector.

+44 (0)1245 272 632 [email protected] www.QBEeurope.com/motor

Horseboxes Motor cycles Standard private car

PROPERTY

STRONG FOUNDATIONS

A COMPLETE PACKAGE

OUR AREAS OF EXPERTISE

Our highly experienced property

For those who require a combination of

team provide property and business

different cover, our property team can

European property

interruption insurance to corporate

also work in conjunction with our motor

clients, from the smallest corner shop to

and casualty teams to provide security

Leisure & sport

the largest of multi-nationals, across a

as a seamless, combined package. This

London market property

huge range of industries. These include

builds on our approach of building on

the mainstream – such as manufacturing,

the existing strong relationships we

food, distribution technology and

enjoy in other classes.

personal accident – as well as the more unusual, from nightclubs and golf

RISK MANAGEMENT SERVICES

courses to event cancellation and film.

When it comes to underwriting, the

Whatever the area, we bring our

property team has a strong focus on

innovative underwriting approach to

physical and financial risk management.

primary, excess of loss and full value

Our in-house risk management team

property insurance, delivering clients

have access to the best industry and

the cover they need, no matter what

technical expertise, and we strongly

their size. We have off-the-shelf scheme

encourage clients to undertake risk

policies, and micro products for very

management in order to improve and

small businesses. With offices right

standardise their practice. Evidence

across the UK and Europe, we can cater

suggests that clients who employ risk

for clients in every location.

management within their business can enjoy significantly reduced exposure to risk, with all the benefits this brings in time, money and peace of mind.

International property

Personal accident Schemes & micro business UK & SME property

KEY CONTACT To find out more, please contact: Bernard Mageean +44 (0)20 7105 4000 [email protected] www.QBEeurope.com/property

Natural disasters represent one of the biggest reinsurance areas we cover.

REINSURANCE

A BROAD OFFERING

ACCESS ALL AREAS

OUR AREAS OF EXPERTISE

QBE Re Europe are recognised leaders

Our clients have an exceptional degree

in the reinsurance market. Our focus is

of flexibility in choosing how to do

Aviation

on long-term continuity; the strength

business with us. There is a choice

of the relationships we build with our

of Lloyd’s or company paper in the

International property

clients, reinforced by regular overseas

London market. If you prefer not to

Marine

travel to visit them, contributes to our

come through London, there is the

very high levels of client retention.

option of placing business via QBE

So does the breadth of our product

Reinsurance (Europe) Ltd, based in

North American property

range; we can offer you pretty much

Dublin. Whichever you decide on, our

Personal accident

everything. Our role as leaders also

combination of security and flexibility,

means we have a significant impact

backed up by our proven pedigree,

Retrocessional & worldwide

on pricing.

makes us a formidable partner for all

We aim to avoid loss attrition, and to come in at a higher level. This is important with the predominance of catastrophe businesses in our portfolio.

your reinsurance needs.

KEY CONTACT To find out more, please contact: Jonathan Parry +44 (0)20 7105 4000 [email protected] www.QBEeurope.com/reinsurance

International casualty

North American casualty

SPECIALTY

AN ANSWER FOR EVERYTHING

CREDITQUBE

OUR AREAS OF EXPERTISE

The specialty division is our platform for

CreditQube is QBE’s unique and

managing and developing a range of

market-leading online trade credit

Asset protection – credit enhancement and residual value

diverse portfolios.

system. CreditQube has been

Our portfolio managers are the people to talk to if you have a special requirement – no matter how unusual. The length of the experience they bring, together with the depth of their

specifically designed and developed to provide an integral support to our

Credit & bonds

clients in running their businesses.

Product protection – warranty and gap insurance

THOROUGHBRED COVER

understanding, means they can find

Our bloodstock & equine division

solutions where others can’t – or won’t.

offers the most comprehensive equine coverage in the market. When it comes

GLOBAL PRODUCT PROTECTION We push the boundaries of customer service in the auto warranty and gap insurance sectors. Unlike many of our competitors, we have the licence

to market knowledge, our underwriters are at the leading edge of issues in the equine world.

WELL-TRAVELLED

and expertise to support our clients

Our travel insurance business covers

across the globe with industry-leading

single trip and annual, primarily in

web-based systems.

Central Europe and the UK, mostly distributed through travel agents.

PROTECTING YOUR ASSETS Our asset protection team look at an international spread of sectors, business and asset types – whether it is project, bridging, corporate, lease or leveraged financing. Asset-backed credit enhancement or residual value insurance are our primary products.

Bloodstock

We can also provide peace of mind protection for families and employees through the provision of kidnap, ransom, extortion, political evacuation and hijack insurance.

Travel insurance

KEY CONTACTS To find out more, please contact: Graeme Rayner +44 (0)20 7105 4261 [email protected] www.QBEeurope.com/specialty

BRITISH MARINE

A PROUD MARITIME HISTORY

FULL STEAM AHEAD

OUR AREAS OF EXPERTISE

Founded in 1876, British Marine is

The loyal support of our shipowners

an internationally respected provider

has helped British Marine achieve

Hull

of fixed cost insurance for marine

strong recent development across

and intermodal transportation risks.

all our markets, particularly with

Legal expenses

We specialise in ships worldwide

regard to protection & indemnity.

Intermodal

A key factor in our success is the fact

Professional liability

up to 10,000 gt, and underwriting 100% of the risk.

Protection & indemnity

that we do not, and will not, apply a

Our extensive range of services

standard increase. Instead we believe

includes protection & indemnity, hull &

in rating each individual owner on their

machinery, and legal expenses insurance

own fleet performance. This results in

for small to medium sized ships,

much fairer premiums, and reflects our

together with personal, professional

commitment to providing a bespoke,

and intermodal liability products for

personalised service.

[email protected]

This service is backed up by our

www.britishmarine.com

transport professionals and operators.

experienced in-house claims staff, who are on call 24 hours, and by our survey department with in-house deck and engineer surveyors. We also have 480 correspondents in over 230 ports, giving us a truly global presence.

KEY CONTACTS To find out more, please contact: Robert Johnston +44 (0)20 7488 1024

IN SUMMARY

HERE TO HELP We hope that what you have read here gives you a good idea of the breadth and quality of what QBE has to offer. If you’d like to find out more, or if there is anything you would like to discuss with us, please get in touch. There is nothing we enjoy more than a challenge.

QBE European Operations Plantation Place 30 Fenchurch Street London EC3M 3BD [email protected] tel +44 (0)20 7105 4000 fax +44 (0)20 7105 4019 www.QBEeurope.com

QBE Insurance (Europe) Limited and QBE Underwriting Limited are authorised and regulated by the Financial Services Authority. QBE Management Services (UK) Limited and QBE Underwriting Services (UK) Limited are both Appointed Representatives of QBE Insurance (Europe) Limited and QBE Underwriting Limited. QBE Reinsurance (Europe) Limited is authorised and regulated by the Irish Financial Services Regulatory Authority. QBE: 14/June 08