P&q Enhancement Programmes 2009 Synopsis)

Program Peningkatan P&Q 2009 Enhancement Programme

PROGRAMMES SYNOPSIS

CODE 100 - LEADERSHIP SKILLS AND MANAGEMENT DEVELOPMENT PROGRAMMES Code

101B

Programme

Kepimpinan Berkesan dan Kemahiran Interpersonal untuk Penyelia

101E

Effective Leadership and Interpersonal Skill for Supervisors

102E

Leadership Skills

103B

104E

Motivasi Berkesan dalam Organisasi

Team Effectiveness for Higher Performance

Date

Venue

Fee (RM)

Fee (SME)

03-05 Feb

Petaling Jaya

420

84

Waila Mohd Nasir

09-11 June

Kuching

420

84

Megat Amirul Saifulnizam

18-20 Aug

Kota Kinabalu

420

84

Nor Idayuniza Rahmat

14-16 April

Petaling Jaya

420

84

Latchumy Prabha

16-17 Dec

Penang

420

84

Adlina Snawi

04-05 Feb

Petaling Jaya

500

100

Latchumy Prabha

15-16 April

Johor Bahru

500

100

Eamizan Hasim

14-15 July

Kuantan

500

100

Azhani Ismail

17-18 Feb

Kuching

420

84

Megat Amirul Saifulnizam

10-12 March

Programme Manager

Petaling Jaya

420

84

Azlan Kassim

20-22 May

Penang

420

84

Norazlina Tun Ibrahim

11-13 Aug

Kuantan

420

84

Faridah Taju Rahim

23-25 Jan

Penang

600

120

Mohd Hisyam Hatimtai

14-15 July

Johor Bahru

600

120

Eamizan Hasim

03-04 March

Petaling Jaya

500

100

Waila Mohd Nasir

10-11 June

Penang

500

100

Khalidatul Asrin Abdul Aziz

22-23 April

Petaling Jaya

500

100

Asmawadi Mohamed

22-23 July

Petaling Jaya

500

100

Asmawadi Mohamed

105E

Effective Communication Skills

106B

Pengurusan Masa Berkesan

107E

Creative Thinking

07-08 April

Kuching

600

120

Mohamad Muzaffar Abdul Hamid

108E

Interpersonal Effectiveness

09-10 June

Petaling Jaya

500

100

Waila Mohd Nasir

109E

Train the Trainers

06-08 Oct

Petaling Jaya

690

138

Latchumy Prabha

110B

Kecemerlangan Penyeliaan

20-22 Oct

Kuantan

420

84

Faridah Taju Rahim

Program Peningkatan P&Q 2009 Enhancement Programme

LEADERSHIP SKILLS & MANAGEMENT DEVELOPMENT PROGRAMMES

BERKESAN DAN KEMAHIRAN INTERPERSONAL 101B KEPIMPINAN UNTUK PENYELIA

Dalam apa jua situasi kerja, perhubungan antara manusia/pekerja adalah penting. Oleh itu, pengetahuan dan kemahiran dalam kepimpinan dan perhubungan sesama manusia adalah perlu digilap sepanjang masa. Program ini menekankan prinsip-prinsip, pengetahuan dan kemahiran perhubungan antara individu dalam organisasi dan seterusnya melihat beberapa aspek dalam kepimpinan untuk diadaptasikan di tempat kerja. OBJEKTIF Di akhir program ini, para peserta akan dapat: • Memahami kepentingan aspek-aspek kepimpinan dan perhubungan sesama manusia yang dapat dipraktikkan dalam tugas-tugas penyeliaan • Mengenalpasti gaya kepimpinan yang paling berkesan bersesuaian dengan situasi kerja penyeliaannya • Mempraktikkan kaedah-kaedah semasa kepimpinan dan penyeliaan pekerja demi mencapai matlamat organisasi • Menghadapi dan mengendalikan perubahan-perubahan yang akan ditempuh dalam era globalisasi KANDUNGAN Hari 1 • Penyeliaan - Tugas, Fungsi dan Kualiti Penyelia • Pengenalan kepada Kepimpinan

• Gaya Kepimpinan - Memilih Gaya Kepimpinan yang sesuai • Kualiti Seorang Pemimpin Hari 2

• Memahami Perbezaan Individu • Asas-Asas Perhubungan yang Baik • Masalah dan Teknik Penyelesaian

• Mengendali Perubahan • Kerjasama dalam Kumpulan Hari 3

• Komunikasi - Kepentingan Komunikasi dalam Penyeliaan

• Motivasi - Motivasi Diri - Memberi Dorongan kepada Pekerja

SIAPA YANG PATUT HADIR Penyelia, Pengurus peringkat pertengahan dan warga kerja yang terlibat dengan tugas penyeliaan. JANGKAMASA 3 hari

23

Program Peningkatan P&Q 2009 Enhancement Programme

RASIONAL

Program Peningkatan P&Q 2009 Enhancement Programme

101E

EFFECTIVE LEADERSHIP AND INTERPERSONAL SKILLS FOR SUPERVISORS

RATIONALE Knowledge and skills in leadership and human relations are vital for supervisors to manage their workforce effectively and productively. This programme emphasises on the principle knowledge and types of leadership styles that a supervisor needs to ensure that he can develop good interpersonal relationship between individuals within the organisation. OBJECTIVES At the end of the programme, participants should be able to: • Identify suitable leadership styles appropriate to different situations • Recognise individual differences and ways of interacting with them • Apply specific principles of human relations to handle subordinates effectively • Understand the need to adapt to change • Analyse problems in a systematic manner to arrive at suitable solutions CONTENTS



Day 1

• The Supervisory - Functions of Supervision - Roles and Responsibilities of a Supervisor

• Leadership and Leadership Styles - Choosing Appropriate Leadership Styles - Qualities of a Good Leader

Day 2 • Foundations for Effective Human Relations - Understanding Human Differences - Effective Communication Day 3 • Problems Analysis Technique • Managing Change

• Overcoming Resistance to Change

WHO SHOULD ATTEND Supervisors, Line Leaders and those whose work results will depend on their ability to lead people and to create effective human relations at work place. DURATION 3 days

24

102E

LEADERSHIP SKILLS

Leadership drives the desired results. Leadership involves influencing individuals, both separately and collectively to act in a desired manner. The effectiveness of leadership is determined by the amount of influence a leader can exert on members of his or her group or organisation. OBJECTIVES At the end of the programme, participants should be able to: • Enhance understanding on the important aspect of leadership • Identify the differences between leadership and management • Identify leadership competencies • Enhance knowledge on situational leadership • Determine personal power profile • Analyse suitable leadership style appropriate to a given situation • Identify ways to manage changes effectively • Identify ways to improve leadership skills CONTENTS

• Introduction to Leadership • Differences between Leadership and Management

Day 1 • Leadership Competencies

Day 2 • Tower-Building Exercise • Situational Leadership • Personal Power Profile

• Managing Change Effectively • Improving Leadership Skills

WHO SHOULD ATTEND Managers and Supervisors whose work results depend on their ability to lead people. DURATION 2 days

25

Program Peningkatan P&Q 2009 Enhancement Programme

RATIONALE

Program Peningkatan P&Q 2009 Enhancement Programme

103B MOTIVASI BERKESAN DALAM ORGANISASI RASIONAL Pekerja adalah aset yang tidak ternilai kepada sesebuah organisasi. Untuk mencapai objektifnya, organisasi perlu memberi perhatian dari segi motivasi dan latihan terhadap pekerja-pekerjanya. Pekerja yang produktif dan cemerlang adalah pekerja yang bermotivasi tinggi dan berpuashati dengan kerja yang dilakukannya. Kejayaan kepada pencapaian Wawasan 2020 adalah sangat bergantung kepada pasukan kerja yang produktif, berkualiti dan bermotivasi tinggi. OBJEKTIF Di akhir program ini, para peserta akan dapat: • Memahami tentang perbezaan individu di dalam organisasi dan menerangkan bagaimana pembentukan sikap meningkatkan motivasi ke arah kecemerlangan • Mengetahui faktor-faktor motivasi diri dan orang lain yang membawa kepada kepuasan bekerja • Mengenal cara-cara berkesan untuk mendorong dan seterusnya mencapai matlamat melalui motivasi diri • Menganalisa, menilai dan memantau prestasi kerja KANDUNGAN Hari 1 • Mengapa Kita Bekerja? • Konsep Motivasi

• Memahami Perbezaan Individu • Perbezaan Tanggapan Individu Hari 2

• Pembentukan Sikap ke arah Kecemerlangan • Teknik-teknik Memotivasikan Pekerja

• Motivasi Melalui Persaingan

Hari 3 • Membina Keyakinan Diri • Inventori Motivasi Peribadi

• Menentukan Matlamat Diri

SIAPA YANG PATUT HADIR Penyelia atau Pengurus Pertengahan dan individu yang terlibat dengan penyeliaan dan berperanan untuk meningkatkan motivasi diri dan orang lain. JANGKAMASA 3 hari

26

104E

TEAM EFFECTIVENESS FOR HIGHER PERFORMANCE (TEAM BUILDING)

In organisations throughout the world, smart leaders are moving away from the traditional work structures that stifle creativity, innovation and change. These leaders are redesigning work to include teams at all levels of their organisations. They are beginning to realise that teams offer many advantages over the traditional ways of organising the workforce. Also, team members are held accountable for maintaining and improving the processes undertaken by their co-member. In the final analysis, team building is the single most important factor that can bring a team together in the pursuit of a common goal. OBJECTIVES At the end of the programme, participants should be able to: • Describe the characteristics of a team mission statement and use the criteria to develop effective team goals • Identify stages of team development • Use the proper roles in their team structure • Identify barriers to team’s communication process and practice strategies from giving and receiving feedback in order to improve team communication • Determine the source of conflicts that arises in teams and practice strategies for dealing with team conflict. CONTENTS

• Team Purpose • Stages of Team Development

Day 1 • Team Member Roles • Team Communication Day 2

• Decision-Making and Problem-Solving • Managing Team Conflict

• Self-Authorised Team Leadership

WHO SHOULD ATTEND Managers and Supervisors whose work results depend on their ability to lead and manage teams in their organisations. DURATION 2 days

27

Program Peningkatan P&Q 2009 Enhancement Programme

RATIONALE

Program Peningkatan P&Q 2009 Enhancement Programme

105E

EFFECTIVE COMMUNICATION SKILLS

RATIONALE Communication goes beyond the words of ‘speaking’ and ‘writing’ to include all aspects of verbal and unspoken or written communication such as gestures, layout, body language, reading and listening. Hence, effective communication occurs when the receiver interprets the message exactly as the sender intended it. In a business environment, communication can be both external and internal. External communication is measured in terms of how effective an organisation interacts with its customers, societies and government. Internal communication is measured in terms of how effective the organisational staff communicates with each other. The flow of communication can be from top management downwards or vice versa. OBJECTIVES At the end of the programme, participants should be able to: • Understand the basic behavioural skills of effective interpersonal communication • Aware of the conflicts caused by communication • Observe basic signals of behaviour to better understand what body language really saying • Listen well • Practice techniques that were learned on a daily basis CONTENTS

• Introduction to Communication • The Communication Process • Forms of Communication

Day 1 • Communication Flow in Organisation • Barriers to Effective Communications • Improving Interpersonal Communication Day 2

• The Listening Process • Importance of Listening Skills • Unproductive Listening Habits

• Good Listening Principles • Presentation Skills

WHO SHOULD ATTEND Managers and Supervisors whose work results depend on their ability to lead and communicate with people. DURATION 2 days

28

106B PENGURUSAN MASA BERKESAN Masa merupakan sumber yang sangat berharga dan komoditi tiada nilai ganti yang selalu disalahguna atau tidak digunakan sepenuhnya oleh kebanyakan pekerja. Kebanyakan kita membazirkan lebih dari 50% masa yang ada meskipun nampak terlalu sibuk. Mana mungkin jam boleh diberhentikan detiknya tapi kita tentu boleh menguruskan masa dengan sebaik mungkin menerusi pengurusan dan perancangan teliti. Program ini menekankan prinsip, pengetahuan dan kemahiran tersebut bagi individu ke arah kecemerlangan organisasi. OBJEKTIF Di akhir program ini, para peserta akan dapat: • Mengenalpasti ciri-ciri pembaziran masa • Menilai semula amalan-amalan semasa • Mengurus masa dengan lebih cekap serta mempunyai kesedaran yang tinggi tentang pengurusan masa • Meningkatkan kecekapan pengurusan masa personal dan organisasi • Membentuk dengan jelas matlamat serta pelan pengurusan masa sendiri KANDUNGAN Hari 1 • Rungutan Tentang Masa? • Apakah Faktor yang Mengawal Keadaan Masa Anda? • Matlamat Pengurusan Masa - Antara ‘Penting’ dan ‘Tindakan Segera’ • Teknik Penggunaan Masa - Pengurusan Log Masa (Time-Log Management) Hari 2 • Apakah Tabiat yang Boleh Menguruskan Masa Dengan Kejayaan? • Menganalisa Pengurusan Log Masa • Mengenalpasti Pembaziran Masa • Rancangan Tindakan SIAPA YANG PATUT HADIR Pengurus, Eksekutif, Pengurusan Pertengahan, Penyelia dan Pekerja Perkeranian. JANGKAMASA 2 hari

29

Program Peningkatan P&Q 2009 Enhancement Programme

RASIONAL

Program Peningkatan P&Q 2009 Enhancement Programme

107E

CREATIVE THINKING

RATIONALE Nowadays the world is getting more competitive and complex. Success and prosperity will go to those who can add value to global supply chain. Knowledge, creativity and innovation have become the new sources of value in an economy and therefore the main driver for a country’s economic growth. Industries and organisations that have been developed through creativity and innovation drive many of the world’s successful economies today. This session will unleash the creativity and innovativeness of participant in problem solving, decision making and value creation process. These are the critical success factors in a competitive environment where organisation must put more value added in their products or services to have the niche over their competitors. OBJECTIVES At the end of the programme, participants should be able to: • Inculcate creativity and innovation culture for industry • Create greater awareness among business community in particular and the public in general, of the importance of creativity and innovation in achieving organisation competitiveness • Understand the creative tools that can assist them in problem solving decision making and value creation process CONTENTS



Day 1

• Overview of Creative Thinking • Parallel Thinking Day 2 • Lateral Thinking WHO SHOULD ATTEND Managers, Supervisors, Executives, and personnel who are involved in problem solving, decision making and value creation process. DURATION 2 days

30

108E

INTERPERSONNAL EFFECTIVENESS

Every individual is different and a collection of individuals form part of the group which adds up to a whole until all results are formed from the concerted efforts of this ‘whole’. How many qualities we expect everybody to share when they are at work? Everybody has different styles of work, strength and weaknesses that form parts of their personalities. We tend to expect everyone to generate ideas and have the interpersonal qualities that will lead to organisational excellence. OBJECTIVES At the end of the programme, participants should be able to: • Enhance knowledge on team-effectiveness that contributes towards interpersonal effectiveness • Enhance knowledge on the importance of teamwork in an organisation • Define team purpose • Understand the stages of development and where the team is at any given point of time • Identify the characteristics of an efficient team • Identify task and process roles • Improve communication skills in a team • Explain the six steps problem solving process • Identify ways to improve team motivation CONTENTS

• Importance of Teamwork • Team Purpose • Stages of Team Development

Day 1 • Effective Team Characteristics • Team Members Roles • Team Communication Day 2

• Team Problem Solving • Team Motivation

• Managing Team Conflict

WHO SHOULD ATTEND Managers and Supervisors whose work results depend on their ability to lead and manage teams in organisation DURATION 2 days

31

Program Peningkatan P&Q 2009 Enhancement Programme

RATIONALE

Program Peningkatan P&Q 2009 Enhancement Programme

109E

TRAIN THE TRAINERS

RATIONALE Training as a function and a set of activities is a major tool to improve or change an employee’s performance. It is often said that training can influence skills, knowledge, attitude change and aptitude modification of a person. To cater for the specific objectives of the organisation, the training personnel, the “Trainer” is responsible to work out the appropriate training methodology to ensure that training activities are effective and successful. OBJECTIVES At the end of the programme, participants should be able to: • Apply the various training methods that are appropriate for adult training • Know how to write learning objectives and prepare a lesson plan for their training session • Use the above skills to assist them to become effective trainers CONTENTS Day 1 • • •

Importance of Training Function Learning Objective Learning Process

• •

Lesson Plan Use of Audio Visual Aids

•

Use of Case Studies and Role Plays in Training

Day 2 • •

Communication Skills for Trainers Experiential Learning Techniques Day 3

•

Practical Exercises

WHO SHOULD ATTEND This course is designed for personnels who are directly involved in training others in their organisations. DURATION 3 Days

32

110B KECEMERLANGAN PENYELIAAN Seseorang penyelia yang akan memimpin sesebuah unit atau bahagian harus mempamerkan ciri kepimpinannya yang boleh membawa pembaharuan kepada organisasi, kebolehan menyelesaikan masalah dan membuat keputusan yang tepat dalam semua situasi. Selain daripada itu seseorang itu harus mempamerkan integriti dan akauntabiliti yang tinggi, merancang secara strategik dan memantau projek-projek yang dilaksanakan. Elemen perhubungan kemanusiaan seperti perhubungan yang baik dengan semua pihak dan kerjasama berpasukan perlu disemai di dalam diri seseorang penyelia. OBJEKTIF Di akhir program ini, para peserta akan dapat: • Mendalami pengetahuan dalam produktiviti dan kualiti bagi mempertingkatkan kecemerlangan diri dan organisasi. • Cara-cara memotivasikan warga seliaan . • Memahami kepentingan aspek-aspek kepimpinan, perhubungan sesama manusia dan penyelesaian masalah yang dapat dipraktikkan dalam tugas-tugas penyeliaan. • Mempraktikkan pendekatan semasa dalam mengendalikan rundingcara, ’coaching’ dan kaunseling di dalam proses penyeliaan untuk mencapai matlamat organisasi. • Menguatkan lagi amalan dalam kerja berpasukan dan saling percaya mempercayai satu dengan lain. KANDUNGAN Hari 1 • Kemahiran Kepimpinan dan Pengurusan • Produktiviti, Kualiti dan Daya Saing

• Perancangan Strategik • Anjakan Paradigma (Pengurusan Perubahan) Hari 2

• Kemahiran Berkomunikasi • Penyelesaian Masalah dan Membuat Keputusan

• Proses Pembentukan Pasukan dan Konsep Saling Percaya Mempercayai • Mempengaruhi dalam Proses Rundingcara dan ‘Coaching’

SIAPA YANG PATUT HADIR Peserta terdiri daripada penyelia dan bakal-bakal penyelia dari organisasi swasta dan kerajaan. JANGKAMASA 2 hari

33

Program Peningkatan P&Q 2009 Enhancement Programme

RASIONAL

CODE 200 - QUALITY MANAGEMENT SYSTEMS PROGRAMMES Code

Programme

201E

Understanding ISO 9001:2000 Requirements

Date 20-21 Jan

203E

Step by Step ISO 9001:2000 Documentation

Internal Auditor Training for ISO 9001:2000

Fee (RM)

Fee (SME)

Programme Manager

Petaling Jaya

550

110

Tooty Jamaludin

03-04 March

Kuching

550

110

Izani Ishak

10-11 March

Kota Kinabalu

550

110

Andra Syahrizal Mohamad

Penang

550

110

S. Sivasena

Petaling Jaya

550

110

Mokhzani Aris Mohd Yusoff

05-06 May

Kuching

550

110

Mohd Rashid Kanchil

12-13 May

Johor Bahru

550

110

Mohamad Azrol Mohamad Dali

12-13 May

Petaling Jaya

550

110

Mokhzani Aris Mohd Yusoff

07-08 July

Kuching

550

110

Norliza Ahmad

21-22 July

Kota Kinabalu

550

110

Andra Syahrizal Mohamad

15-16 Jan 202E

Venue

10-11 March

204E

Correct Interpretation of ISO 9001:2000 Requirements

09-10 June

Petaling Jaya

550

110

Tooty Jamaludin

205E

Conducting an Effective ISO 9001:2000 Management Review

07 July

Petaling Jaya

350

70

Mokhzani Aris Mohd Yusoff

206E

Awareness on ISO 22000:2005 - Food Safety Management System

11-12 Aug

Petaling Jaya

550

110

Tooty Jamaludin

207E

Integrated Quality Management System

10-11 Nov

Petaling Jaya

550

110

Tooty Jamaludin

208E

Effective Implementation on Corrective / Preventive Action and Analysis

08-09 Dec

Petaling Jaya

550

110

Mokhzani Aris Mohd Yusoff

209B

Amalan Kebersihan dan Perkilangan yang Baik (GHP)

16-17 June

Kota Bharu

500

100

Mohammad Omar

Program Peningkatan P&Q 2009 Enhancement Programme

QUALITY MANAGEMENT SYSTEMS PROGRAMMES

201E

UNDERSTANDING ISO 9001:2000 REQUIREMENTS

If there is one thing certain in the world of quality it’s that requirements will change. During the past few years, there have been a number of revisions as well as new developments in management system standards. Each standard is designed to help organisations meet their customer’s requirements. However when a new standard or a revision is introduced its sometime takes time for organisations to understand how the change in requirements will affect their process. OBJECTIVES At the end of the programme, participants should be able to: • Increase their understanding about the ISO 9001:2000 Quality Management Systems • Understand the requirements of the ISO 9001:2000 • Gain knowledge on the interpretation of ISO 9001:2000 • To provide themselves the guidance on the documentation and implementation of ISO 9001:2000 QMS CONTENTS



Day 1

• Overview of ISO 9001:2000 Family of Standards • ISO 9001:2000 Quality Management System • Explanation of ISO 9001:2000 Requirements

• Management Responsibility • Resource Management • Product Realisation • Measurement, Analysis and Improvement

Day 2 • Changes from 1994 Standard • Defining Quality Policy and Objectives • Developing a Quality Management System Plan • Documenting a Quality Management System • Developing Quality Plans

• Implementing a Quality Management System • Monitoring a Quality Management System • Conducting Management Reviews

WHO SHOULD ATTEND Managers, Officers, Supervisors or any members of an organisation who are involved in the activities relating to the implementation of ISO 9000. DURATION 2 days

39

Program Peningkatan P&Q 2009 Enhancement Programme

RATIONALE

Program Peningkatan P&Q 2009 Enhancement Programme

202E

STEP BY STEP ISO 9001:2000 DOCUMENTATION

RATIONALE As the ISO 9000 momentum continues to grow, more and more industries appear to be utilising ISO 9000 as a fundamental part of their business operations. The year 2000 revisions will enhance this direction by accelerating the need to commit the necessary resources and adopt operating principles that results in new business opportunities. Viewing ISO 9000 as a strategic business issue, establishing specific goals to improve the business system weaknesses and measuring the progress will help ensure the effectiveness of the efforts. OBJECTIVES At the end of the programme, participants should be able to: • Understand the requirements of the ISO 9001:2000 • Prepare and implement the documents as per ISO 9001:2000 requirements CONTENTS

• ISO 9000 Review - Registration Process - Requirement for Clause • Implementation – Approaches/Techniques

Day 1 • Quality Manual - Contents - Principles - Writing Process Day 2

• Quality Procedures - Procedure Format - Procedure for Writing Instructions

• Written Instructions - Applicability of Work Instructions - Who Should Be the Authors - Structure/Format

WHO SHOULD ATTEND Managers, Officers, or any member of the company who are involved in the activities relating to ISO 9001:2000 documentation and the application for certification. DURATION 2 days

40

203E

INTERNAL AUDITOR TRAINING FOR ISO 9001:2000

Internal Quality Audit is an independent assessment of inputs such as design, specification, material, methods used and the process employed to ensure that the quality system is implemented, controlled and maintained. Regular auditing is necessary as required by ISO 19011:2000 in order to improve and maintain an organisation’s Quality Management System. This course is to provide adequate auditing skills for appointed auditors to carry out assessment of the quality capabilities of their organisations. OBJECTIVES At the end of the programme, participants should be able to: • Understand the process of Internal Quality Auditing • Plan, implement and report an Internal Quality Audit • Increase the understanding of Quality System • Participate in the ISO 9001:2000 implementation of the company CONTENTS



• Review Quality Management System Standards • Architecture of ISO 9001:2000 Standard Documentation • Nature of Quality Audits

Day 1 • Auditors and Lead Auditors • Audit Planning • Preparation and Use of Checklists

Day 2 • Opening Meeting • Communications • Executing the Audit • Non-Conformances and recording Non-Conformances

• Closing Meeting • The Audit Report • Corrective Plan • Follow-Up

WHO SHOULD ATTEND Those who are involved in the implementation of ISO 9000 and Internal Quality Auditor. DURATION 2 days

41

Program Peningkatan P&Q 2009 Enhancement Programme

RATIONALE

Program Peningkatan P&Q 2009 Enhancement Programme

204E

CORRECT INTERPRETATION OF ISO 9001:2000 REQUIREMENTS

RATIONALE Market feedback have shown that out of 10 organisations that achieved ISO 9001:2000 certification, only half of the organisations are effective in implementing and reap the values of ISO 9001:2000 implementation. The other half of the organisations have bogged down by ISO 9001:2000 system and experienced difficulties with the system. One of the main contributing factors is the failure of the top management (MD, GM) and management staff to really understand the right concept and to interpret correctly and implement the requirements of the ISO 9001:2000 standard effectively. Thus, the Quality Management System that has been set-up in the organisation is not effective and not able to deliver the intended values. OBJECTIVES At the end of the programme, participants should be able to: • Conduct an effective internal audit within the organisation • Convert the existing ISO 9001/2:1994 quality system in your organisation to ISO 9001:2000 compliance status (can be done within 1 – 2 months); OR • Reshuffle and improve the existing quality system by deleting/modifying the non user-friendly and redundant practices/procedures in your organisation. CONTENTS



Day 1

• Introduction to ISO 9001:2000 • The Structure and the Content of ISO 9001:2000 Day 2 • Interpretation of International Standard Requirements • Reason of Implementing ISO 9001:2000 • Case Studies WHO SHOULD ATTEND Managers, Executives, Supervisors and members of the company/organisation who are/will be involved in activities relating to ensuring the implementation of QMS. DURATION 2 days

42

205E

CONDUCTING AN EFFECTIVE ISO 9001:2000 MANAGEMENT REVIEW

One of the elements in ISO 9001:2000 standard is management review. However, its ineffective implementation leads the system not meeting its intended objective. To prevent this, a training course related to such possibility had been designed to enable organisations to address ways to conduct an effective ISO 9001:2000 Management Review Meeting. The course is also very useful for top management who is involved in day-to-day operation and would like to understand the real concept of management review meeting. Hence, they will become more committed and will positively spearheading and motivating their staff in pursuing an effective ISO 9001:2000 implementation in their organisation. OBJECTIVES At the end of the programme, participants should be able to: • Understand the key areas where top management needs to address while conducting a management review meeting • Interpret the review input/agenda that is specified in clause 5.6.2(a) to (g), ISO 9001:2000 in order to effectively review the adequacy and suitability of your quality management system. • Determine appropriate data in your organisation in accordance with clause 8.4 (a) to (d), ISO 9001:2000 and make use of the data for review in the management review. • Grasp the art of writing correct management review minutes, which sufficiently cover the review, inputs and review outputs (decisions and actions) made in the Management Review Meeting. CONTENTS



Day 1

• Introduction of ISO 9001:2000 • International Standard Requirements (Management Review) • Data Analysis • Implementing Effective Management Review • Case Study WHO SHOULD ATTEND Managers, Executives, Supervisors and members of the company/organisation who are involved in the activities relating to ensuring the implementation of QMS. DURATION 1 day

43

Program Peningkatan P&Q 2009 Enhancement Programme

RATIONALE

Program Peningkatan P&Q 2009 Enhancement Programme

206E

AWARENESS ON ISO 22000:2005 FOOD SAFETY MANAGEMENT SYSTEM

RATIONALE Food safety is related to the presence of food-borne hazards at the point of consumption. As the introduction of food safety hazards can occur at any stage of the food chain, adequate control throughout the food chain is essential. The most effective food safety systems are established, operated and updated within the framework of a structured management system and incorporated into the overall management activities of the organisation that will provide maximum benefit for the organisation and interested parties. This International Standard has been aligned with ISO 9001:2000 in order to enhance the compatibility of the standards and this standard also integrates the principles of the HACCP system. The aim of ISO 22000:2005 is to harmonise on a global level the requirements for food safety management for business within the food chain. It is particularly intended for application by organisations that seek a more focused, coherent and integrated food safety management system that meet any applicable food safety related statutory and regulatory requirements. OBJECTIVES This training is meant to give an insight and in-depth understanding to the participants on the requirements of the new International Standard ISO 22000:2005, formulated by experts from the food industry to ensure a food safety management system in their organisation. CONTENTS



Day 1

• Management Systems – An Overview • Introduction to ISO 22000:2005 • Definition of a Food Safety System and a Food Safety Management System • The Structure and the Content of ISO 22000:2005 • Reasons for Implementing ISO 22000:2005 • Benefits of ISO 22000:2005 • Understanding the Integration of HACCP and ISO 22000:2005 • Understanding the ISO 22000:2005 Standard Requirements Day 2 • Understanding the ISO 22000:2005 Standard Requirements (Cont’d) • Implement the Requirements of ISO 22000:2005 in the Organisation’s Management System WHO SHOULD ATTEND The course is designed for participants from any organisations within the food chain whether from feed producers, primary producers, food manufactures, transport and storage operators, subcontractors, retail and food service outlets plus the related organisations such as procedures of packaging material, cleaning agents, additives and ingredients and machineries. Participants could be:• Directors • Managers • Executives • Supervisors DURATION 2 days

44

207E

INTEGRATED QUALITY MANAGEMENT SYSTEMS

Quality of products and business processes and continual improvement of business activities are organisation’s strategic goal. The demands and satisfaction of customers and consumers, as well as all other stakeholders (owners, employees, suppliers, financial institutions, the community), must be balanced and systematically communicated. An Integrated Management System (IMS) combines the internationally recognised standards for quality (ISO 9001:2000), occupational health and safety (OHSAS 18001:2007) and environmental (ISO 14001:2004) management proficiency; the elements which form the base of the corporate gold standard, and prerequisites for discerning consumers worldwide. The integrated approach allows an organisation to enjoy the benefits of multiple management system standards whilst creating one efficient, individually tailored management system to streamline its particular operational policies, processes and controls. OBJECTIVES At the end of the programme, participants should be able to: • Grasp an overview and awareness on Integrated Management Systems (IMS). • Integrate the three management systems namely, ISO 9001, ISO 14001 and OHSAS 18001. CONTENTS



Day 1

• Overview of management systems standards published by ISO • IMS, current trend, recent development, advantages and disadvantages of IMS • Common and specific requirements of the management systems standards (ISO 9001, ISO 14001 and OHSAS 18001) Day 2 • Documentation Requirements • Legal and Implementation Issues • IMS Certification Process

WHO SHOULD ATTEND Managers and key personnel who are responsible for establishing, implementing and maintaining the IMS, and who are planning to integrate the management systems in their organisations. DURATION 2 days

45

Program Peningkatan P&Q 2009 Enhancement Programme

RATIONALE

Program Peningkatan P&Q 2009 Enhancement Programme

208E

EFFECTIVE IMPLEMENTATION ON CORRECTIVE / PREVENTIVE ACTION AND ANALYSIS

RATIONALE Correction”, “Corrective Action” and “Preventive Action” are obviously 3 different types of actions in ISO 9001: 2000. However, most of organizations in the market have been treating these 3 requirements as the same, therefore complying with one means violating another two therefore implementing ineffective management system. In ISO 9001:2000 International Standard, if one reads carefully the requirements, he may find the correct interpretation of these 3 terminologies: • ”Correction” is an action to eliminate detected nonconformities which have occurred. • “Corrective Action” is an action to eliminate the cause of nonconformities which have occurred, to prevent their recurrence. • “Preventive Action” is an action to eliminate the causes of potential nonconformities which have not occurred, to prevent their occurrence. OBJECTIVES At the end of the programme, participants should be able to: • Explain the process of implementing Corrective and Preventive Action • Guide the participants how to plan, implement and report of CAR and PAR • Ensure CAR and PAR report fulfilled international standard requirement. • Ensure the system consistently improve. CONTENTS



• • • • •

Day 1 Overview of ISO 9001: Requirements Quality Management System Requirement (Interpretation) Interpretation of CAR and data needed Cross reference within clause:Management Review (5..6.1-5.6.3) Day 2

• • • • •

Data Analysis (8.4) Internal Audit (8.2.1) Objective Quality (5.4.1) Policy Quality (5.3) Planning on action plan and upon management approval.

WHO SHOULD ATTEND The course is suitable for managers, officers or any members of the company who are involved in the activities relating to the implementation CAR and PAR program. DURATION 2 days

46

209B AMALAN KEBERSIHAN DAN PERKILANGAN YANG BAIK (GHP) GHP adalah keperluan asas ke arah pencapaian pengeluaran yang selamat dan pelaksanaan program Good Manufacturing Practices (GMP) seterusnya. Kebersihan yang tidak memuaskan dan kekurangan sanitasi boleh menyebabkan kehilangan kualiti dan keselamatan sesuatu produk yang boleh menyebabkan kerugian dan kehilangan perniagaan. Syarikat perlu mempunyai asas infrastruktur dan sistem pengurusan yang kuat dalam keperluan ini untuk membolehkan bersaing dalam pasaran dan mencapai standard yang dikehendaki. OBJEKTIF Di akhir program ini, para peserta akan dapat: • Panduan mengenai keperluan asas kebersihan dan sanitasi bagi memastikan pengeluaran makanan yang selamat • Mengenalpasti program GHP ke arah perlaksanaan GMP dan mengurangkan bilangan titik kawalan kritikal dalam HACCP serta nyahjangkitan. • Mempelajari dan mengadakan sistem program GHP • Memahami peraturan dan peruntukan undang-undang dalam sanitasi dan keselamatan makanan • Cara perlaksanaan GHP KANDUNGAN Hari 1 • Pengenalan kepada GHP, GMP,HACCP dan Standard berkaitan • Kenapa GHP • Keperluan GHP dan Program. - Bangunan dan Persekitaran - Peralatan dan Kemudahan Penjagaan Sanitasi - Penyelenggaran dan Pembersihan - Program Kawalan Serangga Perosak - Kawalan Proses - Pengangkutan dan Pengedaran - Informasi Produk dan Program Penarikan Balik - Latihan - Aspek Mikrobiologikal Hari 2 • Dokumentasi - SOP dan Manual • Aspek-aspek Perundangan dan Peraturan SIAPA YANG PATUT HADIR Kursus ini bersesuaian dengan pengendali atau operator dalam industri makanan dan minuman,pengangkutan, pembekalan dan perdagangan samada di peringkat pengurusan atasan, pertengahan dan pekerja. JANGKAMASA 2 hari

47

Program Peningkatan P&Q 2009 Enhancement Programme

RASIONAL

CODE 300 - PROCESS IMPROVEMENT PROGRAMMES Code

301B

302E

303B

Programme

Amalan Persekitaran Berkualiti (5S) yang Efektif

Step by Step Quality Environment (5S) Implementation

Audit Dalaman Amalan Persekitaran Berkualiti (5S)

303E

Quality Environment (5S) Internal Audit

304B

Amalan Kaizen untuk Meningkatkan Kecekapan Proses

305E

Strengthening Lean Manufacturing through Kaizen Practices

306B

Pengurusan Fail dan Rekod yang Efektif

Programme Manager

Program Peningkatan P&Q 2009 Enhancement Programme

PROCESS IMPROVEMENT PROGRAMMES

Date

Venue

Fee (RM)

Fee (SME)

20-21 Jan

Kuantan

500

100

Nik Faizal Nik Ahmad

03-04 Feb

Kota Kinabalu

500

100

Rusdi Muda

24-25 Feb

Petaling Jaya

500

100

Abdul Malek Mohamad Aripin

14 - 15 April

Kuching

500

100

Mohd Azwan Mohd Salleh

21-22 April

Kota Bharu

500

100

Mohammad Omar

12-13 May

Kota Kinabalu

500

100

Rusdi Muda

26-27 May

Petaling Jaya

500

100

Abdul Malek Mohamad Aripin

26-27 May

Kuala Terengganu

500

100

Mohd Yazid Abdul Majid

28-29 July

Petaling Jaya

500

100

Noor Aishah Hj Hassan

13-14 Oct

Johor Bahru

500

100

Eamizan Hasim

11-12 Feb

Penang

500

100

Suriati Zainal Abidin

24-25 Feb

Petaling Jaya

500

100

Mohd Lizuan Abd Latif

10-11 March

Melaka

500

100

Zul Ezwan Muhamad

11-12 March

Petaling Jaya

500

100

Saliza Saari

22-23 April

Petaling Jaya

500

100

Abdul Malek Mohamad Aripin

16-17 June

Kuching

500

100

Nor Robaayah Mohd Noor

18-19 Nov

Johor Bahru

500

100

Mohamad Azrol Mohamad Dali

18-19 Nov

Petaling Jaya

500

100

Abdul Malek Mohamad Aripin

14-15 April

Petaling Jaya

500

100

Mohd Lizuan Abd Latif

23-24 June

Kuantan

500

100

Nik Faizal Nik Ahmad

13-14 May

Petaling Jaya

500

100

Saliza Saari

11-12 Aug

Petaling Jaya

500

100

Saliza Saari

16-17 June

Petaling Jaya

500

100

Noor Aishah Hj Hassan

24-25 Nov

Petaling Jaya

500

100

Noor Aishah Hj Hassan

17-18 Feb

Kota Bharu

500

100

Mohammad Omar

10-11 March

Kuantan

500

100

Faridah Taju Rahim

16-17 June

Kota Kinabalu

500

100

Nor Idayuniza Rahmat

19-20 May

Johor Bahru

500

100

Jayaletchumi A/P Krishnan

06-07 October

Kuching

500

100

Mohd Rashid Kanchil

306E

Effective Filing and Record Management

307E

Design of Experiments (DOE)

04-05 Aug

Kuching

500

100

Izani Ishak

308E

Failure Mode and Effect Analysis (FMEA)

24-25 Nov

Petaling Jaya

500

100

Khidzir Ahmad

309B

Pengurusan Stor dan Stok

03-04 Nov

Kuching

500

100

Mohd Azwan Mohd Salleh

301B AMALAN PERSEKITARAN BERKUALITI (5S) Amalan Persekitaran Berkualiti (5S) adalah satu konsep mewujudkan persekitaran berkualiti secara sistematik dan praktikal. Melalui amalan ini tempat kerja menjadi lebih teratur, selesa dan selamat sepanjang masa. Oleh itu, kerja akan menjadi lebih produktif, cekap, serta dapat menjimatkan kos. Amalan Persekitaran Berkualiti (5S) dapat melatih pekerja agar lebih bertanggungjawab dan berbudaya kualiti bagi menghasilkan tahap kecekapan proses yang tinggi ke arah meningkatkan produktiviti dan kualiti organisasi. Amalan Persekitaran Berkualiti (5S) dapat menjadikan tempat kerja lebih efisien dan produktif ke arah kecemerlangan organisasi. OBJEKTIF Di akhir program ini, para peserta akan dapat: • Memahami kepentingan dan konsep Amalan Persekitaran Berkualiti (5S) • Mengetahui faedah Amalan Persekitaran Berkualiti (5S) ke arah peningkatan produktiviti dan kualiti • Memahami kaedah perlaksanaan Amalan Persekitaran Berkualiti (5S) secara berkesan dan hubungkait dengan Petunjuk Prestasi Utama (KPIs) • Memahami tentang persediaan ke arah Persijilan Amalan Persekitaran Berkualiti (5S) KANDUNGAN Hari 1 • Keberkesanan Amalan Persekitaran Berkualiti (5S) • Aktiviti Amalan Persekitaran Berkualiti (5S) Meningkatkan Produktiviti dan Kualiti • Kaizen dan Inovasi dalam Amalan Persekitaran Berkualiti (5S)

• Memahami falsafah dan kekuatan Amalan Persekitaran Berkualiti (5S) • Lokasi Amalan Persekitaran Berkualiti (5S) - Contoh Terbaik • Perkongsian pengalaman dengan Organisasi Hari 2

• Langkah-Langkah Perlaksanaan Amalan Persekitaran Berkualiti (5S) Secara Sistematik • Pengukuran KPIs dalam Amalan Persekitaran Berkualiti (5S)

• Strategi Pengekalan Amalan Persekitaran Berkualiti (5S) • Persiapan untuk Persijilan

SIAPA YANG PATUT HADIR Pengarah, Pemilik, Penyelia dan warga kerja industri. JANGKAMASA 2 hari

53

Program Peningkatan P&Q 2009 Enhancement Programme

RASIONAL

Program Peningkatan P&Q 2009 Enhancement Programme

302E

STEP BY STEP QUALITY ENVIRONMENT (5S) IMPLEMENTATION

RATIONALE Quality Environment (5S) Practice is a concept which can be applied in the workplace by workers. It creates a more conducive, clean and tidy workplace. If all workers treat Quality Environment (5S) Practices as daily activity, works definitely become faster and easier. A major attraction of Quality Environment (5S) Practices is that it does not have to involve large capital investment. The heart of the concept is the belief that positive change occurs through investing people with the thought that “with every pair of hands comes a free brain”. Therefore, implementation, though not cost-free, requires only minimal cost investment. This makes Quality Environment (5S) Practices accessible and achievable for all types of organisations. Through the implementation and practices of Quality Environment (5S) Practices, everyone is able to contribute towards increasing company’s productivity and quality. A successful Quality Environment (5S) Practices programme will contribute to a change in culture as well as a change in processes and work practices. OBJECTIVES At the end of the programme, the participants should be able to: • Understand the importance of Quality Environment (5S) Practices concept towards developing positive attitude and inculcating discipline in workers • Develop team work spirit among workers in order to achieve company’s goals through Quality Environment (5S) Practices • Understand the ideas on how to implement Quality Environment (5S) Practices at their workplace accordingly CONTENTS Day 1 • • •

The Importance of Productivity and Quality Understanding the Concept of Quality Environment (5S) Practices Benefit of Quality Environment (5S) Practices

• •

Quality Environment (5S) Practices Excellence Location (Slides) Key to Quality Environment (5S) Practices Success

• •

Recognition and Appreciation Maintaning / Sustaining Quality Environment (5S) Practices

Day 2 • Step by Step Implementation of Quality Environment (5S) Practices Programme - Step 1 and 2:Preparation and Official Announcement - Step 3 and 4:Big Cleaning and Initial Seiri - Step 5:Daily Seiri, Seiton and Seiso - Step 6:Periodic Quality Environment (5S) Practices Audit WHO SHOULD ATTEND CEO, General Managers, Managers, Supervisors and Workers. DURATION 2 Days

54

303B AUDIT DALAMAN AMALAN PERSEKITARAN BERKUALITI (5S) Aktiviti Amalan Persekitaran Berkualiti (5S) memerlukan beberapa langkah praktikal bagi memastikan amalannya menjadi budaya kerja. Di samping aktiviti promosi dan latihan Amalan Persekitaran Berkualiti (5S), aktiviti audit dalaman Amalan Persekitaran Berkualiti (5S) adalah penting untuk mengukur tahap pencapaian Amalan Persekitaran Berkualiti (5S) sepanjang masa. Tindakan pembetulan atau penambahbaikan boleh diambil selepas audit dalaman ini dijalankan. Kaedah ini merupakan satu proses agar sistem Amalan Persekitaran Berkualiti (5S) ini menjadi amalan berterusan di kalangan pekerja-pekerja sesebuah syarikat itu. OBJEKTIF Di akhir program ini, para peserta akan dapat: • Memahami kepentingan Audit Dalaman Amalan Persekitaran Berkualiti (5S) • Memperolehi pendedahan yang tepat tentang kaedah menjalankan aktiviti audit dalaman • Mengetahui aspek audit seperti dokumentasi dan perlaksanaan Amalan Persekitaran Berkualiti (5S) • Merancang bentuk penghargaan dan pengiktirafan • Mempunyai keyakinan menjadi juruaudit dalaman KANDUNGAN Hari 1 • • • •

Asas Audit Amalan Persekitaran Berkualiti (5S) Kriteria untuk Pemarkahan Audit Aspek Penilaian, Kriteria Penilaian Pengukuran KPIs dalam Amalan Persekitaran Berkualiti (5S)

• •

Pelan Aktiviti Audit Amalan Persekitaran Berkualiti (5S) dan Kaedah Penilaian Latihan Audit Dalaman (Perkongsian Pengalaman dengan Organisasi Contoh)

Hari 2 • •

Pembentangan Kumpulan dan Mengurus Keputusan Audit Skim Insentif, Merekod Aktiviti Penambahbaikan

SIAPA YANG PATUT HADIR Penyelaras Amalan Persekitaran Berkualiti (5S), Juruaudit Dalaman yang dilantik dan Penyelia yang terlibat dalam aktiviti Audit Dalaman Sistem Amalan Persekitaran Berkualiti (5S). JANGKAMASA 2 hari

55

Program Peningkatan P&Q 2009 Enhancement Programme

RASIONAL

Program Peningkatan P&Q 2009 Enhancement Programme

303E

QUALITY ENVIRONMENT (5S) INTERNAL AUDIT

RATIONALE In sustaining Quality Environment (5S) Practices as a work culture, the organisation requires practical initiation to move its employees. In addition to promotion and training, audit activity is vital in measuring Quality Environment (5S) progress at all times. Correction can be done after internal audit has completed. This method will assist Quality Environment (5S) Practices to be implemented at all time. OBJECTIVES At the end of the programme, the participants should be able to: • Understand the importance of Quality Environment (5S) internal audit • Be exposed to the methods of conducting internal audit • Gain knowledge on important aspects of Quality Environment (5S) documentation and practice • Plan appropriate reward and recognition • Increase confidence as an auditor CONTENTS Day 1 • • • •

Quality Environment (5S) Basic Audit Quality Environment (5S) Auditing Criteria Evaluation Aspects Quality Environment (5S) Audit Activity Plan

• • • •

Evaluation Method Handling Audit Result Recognition/Encouragement Scheme Quality Environment (5S) Improvement Records

• •

Workplace Practical Audit Quality Environment (5S) Practice and Audit Documentation

Day 2 • • •

Quality Environment (5S) Improvement Indicators Kaizen Suggestions Quality Environment (5S) Excellent Group

WHO SHOULD ATTEND Quality Environment (5S) Facilitators, Internal Auditors and Supervisors involved in Quality Environment (5S) Internal Audit. DURATION 2 Days

56

304B AMALAN KAIZEN MENINGKATKAN KECEKAPAN PROSES Peningkatan produktiviti dan kualiti memerlukan proses penambahbaikan berterusan melalui percambahan idea kreatif dari pekerja dan amalan secara berkesan. Amalan Kaizen adalah merupakan usaha penambahbaikan yang amat praktikal dalam membantu meningkatkan kecekapan proses di tempat kerja supaya lebih produktif dan cekap. Justeru kejayaan membina budaya Amalan Kaizen di kalangan pekerja akan menyumbang kepada pembangunan dan kecemerlangan organisasi. OBJEKTIF Di akhir program ini, para peserta akan dapat: • Memahami Model – Proses Sistem Pengeluaran dalam industri • Memahani fokus Amalan Kaizen untuk kecekapan proses dalam sistem pengeluaran • Memahami teknik Amalan Kaizen untuk memaksimakan pengeluaran pada kos yang rendah • Mengetahui kaedah perlaksanaan Kaizen di tempat kerja secara berkesan • Menghasilkan nilai tambah produk secara berterusan • Memperolehi pendedahan dan pengalaman daripada pengamal Sistem Amalan Kaizen, Amalan Persekitaran Berkualiti (5S), “Small Group Activities” (SGAs) dan “Total Productive Maintenance “ (TPM) KANDUNGAN Hari 1 • • •

Pengurusan Kualiti Model – Proses Sistem Pengeluaran Kaizen – Proses Penambahbaikan Berterusan

• •

Slide – Contoh Kaizen Kaizen – Membasmi 7 Elemen Pembaziran

• • •

Sesi Perkongsian – Projek Penambahbaikan “Innovative and Creative Circle” (ICC) Penilaian dan Pengekalan Kaizen Perbincangan – Pelan Tindakan Kaizen

Hari 2 • • •

Amalan Kaizen – Kaedah yang Berkesan Sesi Perkongsian – Amalan Persekitaran Berkualiti (5S) Sesi Perkongsian – “Total Productive Maintenance” (TPM)

SIAPA YANG PATUT HADIR Pengarah, Pengurus, Eksekutif, Penyelia, Pekerja dan Individu yang berminat. JANGKAMASA 2 Hari

57

Program Peningkatan P&Q 2009 Enhancement Programme

RASIONAL

Program Peningkatan P&Q 2009 Enhancement Programme

305E

STRENGHTENING LEAN MANUFACTURING THROUGH KAIZEN PRACTICES

RATIONALE The emerging globalisation of the world economy has forced enterprise to tone up to the dynamic strategies to enhance their competitiveness. Therefore, one of the strategies which have become important is Lean Manufacturing. It is a management philosophy focusing on reduction of the 7 wastes (Over-Production, Waiting Time, Transportation, Over-Processing, Inventory, Motion and Scrap) in manufactured products. By eliminating waste, quality is improved, production time is reduced, and cost is reduced. The lean production concept was to a large extent inspired by the Kaizen – the Japanese strategy of continuous improvement. Employee empowerment and promotion among them of a way of thinking oriented at improving processes, imitation of customer relationships, fast product development and manufacturing, and collaboration with suppliers are the key strategies of leading lean companies. It will serve as a good introduction to the underlying principles and will take a quick look at the various practices associated with Lean Manufacturing. OBJECTIVES At the end of the programme, the participants will be able to: • Upgrade knowledge and instill values required to adopt Lean Manufacturing through Gemba Kaizen. • Discuss systematic techniques and approaches to implement and sustain Lean Manufacturing working culture through Kaizen activities. • Experience sharing on Lean Manufacturing activities in other companies. • Develop Lean Manufacturing action plan. CONTENTS Day 1 • •

Introduction of Concept, Principles, and Philosophy. Lean Game, Exercises.

• •

Learning from the Game, Issues and Tools needed for Lean Manufacturing. 7 Waste Reduction

• •

Preparing Lean Manufacturing Action Plan. Improvement Focus – Kobetsu Kaizen (KK) - KK Concept and Application - KK Action Plan

Day 2 • • • •

Value Stream Mapping. Strengthening Process Flow, Layout and Kanban System. Single Minute Exchange Die (SMED) with Exercise. Learning from the issues in Lean Implementation.

WHO SHOULD ATTEND All levels of participants DURATION 2 Days

58

306B PENGURUSAN FAIL DAN REKOD YANG EFEKTIF Pengurusan fail dan rekod yang sistematik akan dapat membantu organisasi membuat keputusan yang tepat dan efisyen ke arah mewujudkan kecemerlangan organisasi. Pihak pengurusan akan mendapat manfaat yang baik melalui sistem fail dan rekod yang sistematik terutama jika organisasi tersebut ingin meningkatkan produktiviti dan mengurangkan pembaziran. OBJEKTIF Di akhir program ini, para peserta akan dapat: • Memperkenalkan prinsip-prinsip, teknik-teknik moden dan tatacara yang sewajarnya di dalam pengurusan fail dan rekod organisasi bagi meningkatkan produktiviti. • Melaksanakan sistem dan pengkelasan fail secara teratur dan bersistematik. • Memahami prinsip-prinsip asas dalam prosedur pengurusan fail dan rekod. KANDUNGAN Hari 1 • • •

Teori & Praktis Dalam Pengurusan Rekod Operasi Fail Peringkat Akhir Pengurusan Rekod Hari 2

• • •

Ciri-Ciri Tempat Menyimpan Rekod yang Baik Perundangan dalam Pengurusan Rekod Amalan Persekitaran Berkualiti (5S) di Pejabat

SIAPA YANG PATUT HADIR Khidmat Sokongan dan Pegawai yang terlibat di dalam pengurusan fail atau mengendalikan rekodrekod organisasi atau syarikat. JANGKAMASA 2 Hari

59

Program Peningkatan P&Q 2009 Enhancement Programme

RASIONAL

Program Peningkatan P&Q 2009 Enhancement Programme

306E

EFFECTIVE FILING AND RECORD MANAGEMENT

RATIONALE Effective filing and record management will help organisation in systematic decision-making and lead the organisation towards organisational excellence. Organisation will benefit tremendously through systematic filing and record management as the organisation is heading towards the ISO 9001:2000. OBJECTIVES At the end of the programme, participants should be able to: • Get acquainted with the principles, modern techniques and efficient procedures in filing • Implement filing classification systematically • Understand basic filing and record management procedures CONTENTS Day 1 • •

The Need for Information Management Record Life Cycle

• •

Filing System and Classification File Control

• •

Records Retention and Disposal Computer Application at Workplace

Day 2 • •

Filing Equipment and Layout Quality Environment (5S) Practices in the Office

WHO SHOULD ATTEND All personnel involved in the filing and records management activities. DURATION 2 Days

60

307E

DESIGN OF EXPERIMENTS (DOE)

Analysis of the design experiments was built on the foundation of the analysis of variance, a collection of models in which the observed variance is partitioned into components due to different factors which are estimated and/or tested. OBJECTIVES At the end of the programme participants should be able to: • Understand the concept, philosophy, objectives and benefit of using DOE in enhancing organisation capability in increasing their product and process reliability • Understand the methodology to develop, design and prepare DOE in helping organisation to improve the reliability of product and processes CONTENTS Day 1 • • • • •

Overview Design of Experiments (DOE) Definition and Terminology Basic Principles and Steps of DOE Planning the Experiments Selection of Appropriate Experimental Design Day 2

• • • • • •

Group Case Study (Full Factorial) Perform Data Analysis Model Fitting and Confirmation Run Fractional Factorial Design Recognising the Dangers of Confounding Group Case Study (Fractional Factorial Design)

WHO SHOULD ATTEND Preferred personnels are staff in managerial, executives, engineers and supervisors. DURATION 2 Days

61

Program Peningkatan P&Q 2009 Enhancement Programme

RATIONALE

Program Peningkatan P&Q 2009 Enhancement Programme

308E

FAILURE MODE AND EFFECT ANALYSIS (FMEA)

RATIONALE Globalisation, intense competition and rapid technology advancement contribute to the increase in customer demand on organisation to produce better quality products and services. Therefore, Failure mode and effect analysis (FMEA) is developed to help organisation analyse potential reliability problem early in the development cycle and identify action to mitigate the failures. By using FMEA organisation can identify and counter weak points in the early conception phase of product and process design. FMEA is a systematic approach that identifies potential failure modes in a system, product or manufacturing/assembly operation caused either by design failure or manufacturing/assembly process deficiencies. FMEA helps to identify critical or significant design or process characteristics that require special controls to prevent or detect failure modes. Since reliability, consistency and predictability play a major role in the world of quality, eliminating failure modes will ensure and improve the reliability of the products. OBJECTIVES At the end of the program participants should be able to: • Understand the concept, philosophy, objectives and benefits of using FMEA in enhancing organisation capability in increasing their product and process reliability • Understand the methodology to develop, design and prepare FMEA in helping organisation eliminates potential failure modes to improve the reliability of product and processes • Identify the steps taken in developing and implementing FMEA so that reliability, consistency and predictability of product, process or services can be successfully maintained and improved CONTENTS Day 1 • •

Introduction and foundation of FMEA Reliability and failure mode analysis

•

FMEA mapping methodology

• •

FMEA risk assessment methodology FMEA control plan development

Day 2 •

FMEA application program - Design FMEA - Process FMEA

WHO SHOULD ATTEND Reliability Engineers, Manufacturing Engineers, Quality Control Engineers, Sales & Marketing, Design Engineers, Purchasing, Technical Support and Customer Service Executives DURATION 2 Days

62

309B PENGURUSAN STOR DAN STOK Pengurusan stor adalah satu aspek pengurusan kewangan yang sangat penting seperti pengurusanpengurusan lain. Stor merupakan wang yang tersimpan di dalam bentuk barang-barang. Manakala stok pula boleh disifatkan sebagai wang atau modal yang terikat. Setiap organisasi mempunyai stor yang berbeza dari segi saiz dan jenis barang yang disimpan. Sesetengah stor mempunyai barang yang banyak dan dengan nilai yang paling besar. Memandangkan bilangan stor dan nilai stok yang besar ini, kepentingan pengurusan stor di sesebuah organisasi adalah merupakan sesuatu yang tidak boleh dipandang ringan. Oleh itu, organisasi perlu memberi pendedahan sewajarnya kepada kakitangan mereka berhubung pengurusan stor dan stok ini. OBJEKTIF Di akhir program ini, para peserta akan dapat: • Memahami fungsi dan jenis-jenis stor; • Konsep penerimaan dan pemeriksaan barangan; • Pengkelasan stok; • Kaedah penyimpanan barang; • Susunatur stor; • Konsep kawalan stok dan pengiraan stok. KANDUNGAN Hari 1 • • • •

Keperluan pengurusan stok Kaitan diantara stok dengan kos Aspek perolehan – kepentingan ‘Just In Time’ Prosedur penerimaan barang Hari 2

• • • • •

Tatacara penyimpanan barang Sistem ‘ABC’ untuk kawalan stok Tatacara pengeluaran barang Kaedah kawalan stok Pemeriksaan dan verifikasi stok

SIAPA YANG PATUT HADIR Penyelia atau individu yang terlibat dalam kewangan/perakaunan/pengeluaran dan penyimpanan atau sesiapa sahaja yang terlibat secara langsung dan tidak langsung dengan kawalan stor dan stok. JANGKAMASA 2 hari

63

Program Peningkatan P&Q 2009 Enhancement Programme

RASIONAL

CODE 400 - INNOVATIVE SGAs PROGRAMMES Code

Programme

401E

Introduction to Innovative and Creative Circle

402B

403B

404E

ICC untuk Ahli Kumpulan

ICC untuk Ketua Kumpulan

ICC for Facilitator

Date

Venue

Fee (RM)

Fee (SME)

Programme Manager

20-21 Jan

Petaling Jaya

500

100

Mohd Wafi Hj Arip

08-09 April

Kota Kinabalu

500

100

Edward Binty

24-25 Feb

Kuantan

500

100

Azhani Ismail

25-26 Feb

Petaling Jaya

500

100

Mohd Wafi Hj Arip

10-11 March

Kuching

500

100

Norliza Ahmad

14-15 July

Kuala Terengganu

500

100

Mohd. Yazid Abdul Majid

11-12 March

Penang

500

100

Maskor Bajuri

24-25 March

Petaling Jaya

500

100

Mohd Wafi Hj Arip

03-04 June

Johor Bahru

500

100

Wan Fazlin Nadia Wan Osman

24-26 March

Penang

500

100

Mohammad Suffian Ahmad

28-29 April

Petaling Jaya

500

100

Mohd Wafi Hj Arip

405B

Kem ICC

20-22 Feb

Penang

750

150

Adlina Snawi

406B

7 Alat QC untuk Pengamal Kualiti

18-19 Feb

Johor Bahru

500

100

Jayaletchumi A/P Krishnan

12-13 May

Kuantan

500

100

Nik Faizal Nik Ahmad

07-08 April

Johor Bahru

500

100

Wan Fazlin Nadia Wan Osman

407E

408E

409B 410E

411E

412E

7 New QC Tools for Quality Practitioners

How to Judge ICC Presentation Effectively

Bengkel Penulisan Laporan Projek ICC Quality Improvement Tools

Process Innovation : A Creative Way of Managing Innovation

Process Measurement and Data Analysis

413E

Quality Improvement Camp

414B

Audit Dalaman Persijilan ICC (Organisasi)

414E

Internal Audit for ICC Certification (Organisation)

21-22 April

Petaling Jaya

500

100

Khidzir Ahmad

24-25 March

Kuala Terengganu

500

100

Mohd Yazid Abdul Majid

12-13 May

Petaling Jaya

500

100

Mohd Wafi Hj Arip

25 June

Petaling Jaya

300

60

Mohd Wafi Hj Arip

18 Nov

Petaling Jaya

300

60

Mohd Wafi Hj Arip

24-25 Feb

Petaling Jaya

500

100

Khidzir Ahmad

27-28 Oct

Melaka

500

100

Wan Fazlin Nadia Wan Osman

18-19 March

Kuching

600

120

Mohd Azwan Mohd Salleh

21 - 22 April

Kuching

600

120

Mohamad Muzaffar Abdul Hamid

22-23 July

Kuching

600

120

Mohamad Muzaffar Abdul Hamid

02-03 Dec

Petaling Jaya

500

100

Hanisah Mohd Ramli

25-27 July

Pulau Pangkor

900

180

Khidzir Ahmad

21-23 Oct

Petaling Jaya

900

180

Hanisah Mohd Ramli

26 March

Petaling Jaya

300

60

Ahmad Murshid Abu

15 Oct

Petaling Jaya

300

60

Ahmad Murshid Abu

26 June

Petaling Jaya

300

60

Ahmad Murshid Abu

16 Dec

Petaling Jaya

300

60

Ahmad Murshid Abu

Program Peningkatan P&Q 2009 Enhancement Programme

INNOVATIVE SGAs PROGRAMMES

401E

INTRODUCTION TO INNOVATIVE AND CREATIVE CIRCLE

The course will facilitate the group member and facilitator, motivate and provide them with concepts and show them on how to operate the project. It will also help the facilitator on how to carry out the task as a mediator between management and the group to solve any problems which might arise pertaining to ICC activities. This programme highlights the importance of roles, necessary knowledge and exposure that the facilitator should have in order to execute the ICC activities. OBJECTIVES At the end of the programme, participants should be able to: • Understand the basic concept, operation and philosophy of ICC • Train, facilitate and guide ICC members in carrying out their projects • Determine the feasibility of ICC activities in their own organisation CONTENTS Day 1 • •

ICC: Concept and Philosophy • Structure and Operation of ICC: - Facilitator: Roles and Responsibilities - Group Leader: Roles and Responsibilities - Circle member: Roles and Responsibilities

Concept of Problem Solving - PDCA Cycle

Day 2 •

Introduction to 7 QC Tools: - Check Sheet - Cause and Effect Diagram - Pareto Diagram - Graphs and Charts

•

Group Discussion and Exercise - Scatter Diagram - Histogram - Control Chart

WHO SHOULD ATTEND Heads of Department, Managers, Training Personnels and those who are involved in managing or facilitating ICC activities. DURATION 2 Days

69

Program Peningkatan P&Q 2009 Enhancement Programme

RATIONALE

Program Peningkatan P&Q 2009 Enhancement Programme

402B ICC UNTUK AHLI KUMPULAN RASIONAL Memahami konsep, teknik-teknik penyelesaian masalah dan kemahiran melakukan persembahan sangat penting bagi setiap kumpulan dalam melaksanakan projek ICC. Peranan dan tugas sebagai ahli kumpulan akan menentukan kejayaan sesuatu kumpulan kualiti. Oleh itu, kursus ini akan memberi pengetahuan kepada ahli kumpulan berhubung perkara tersebut. OBJEKTIF Di akhir program ini, para peserta akan dapat: • Memberikan kemahiran yang berkesan untuk pekerja dalam menjayakan aktiviti-aktiviti dalam kumpulan • Memberikan pendedahan mengenai teknik-teknik ICC bagi menyelesaikan masalah • Memberikan kemahiran persembahan ICC yang berkesan KANDUNGAN Hari 1 • • • • • •

Pengenalan kepada ICC Falsafah dan Konsep ICC Kebaikan Faedah-faedah ICC Ahli Kumpulan: Peranan dan Tanggungjawab Pernyataan Masalah Teknik-Teknik Penyelesaian Masalah

• • •

Kitaran PDCA Alat-Alat Kawalan Kualiti - Kertas Semak - Gambarajah Sebab Akibat - Carta dan Graf Ulangkaji dan Latihan

• • •

Prosedur Pelaksanaan Projek ICC Kriteria Penilaian ICC Persembahan Multimedia Projek ICC

Hari 2 •

Sambungan Alat-Alat Kawalan Kualiti - Histogram - Gambarajah Sebaran - Carta Kawalan

SIAPA YANG PATUT HADIR Penyelia, Ketua Bahagian Pengeluaran dan semua Pekerja/Ahli Kumpulan ICC JANGKAMASA 2 hari

70

403B ICC UNTUK KETUA KUMPULAN Memahami konsep, teknik-teknik penyelesaian masalah dan kemahiran melakukan persembahan sangat penting bagi setiap kumpulan dalam melaksanakan projek ICC. Oleh itu, pengetahuan seperti ini harus dimiliki oleh Ketua Kumpulan untuk memimpin kumpulannya serta memberi tunjuk ajar dan nasihat kepada ahli-ahlinya. OBJEKTIF Di akhir program ini, para peserta akan dapat: • Memperolehi kemahiran yang berkesan untuk membentuk dan mengetuai kumpulan kumpulan dalam aktiviti-aktiviti mereka • Pendedahan mengenai teknik-teknik ICC bagi menyelesaikan masalah • Kemahiran persembahan ICC yang berkesan KANDUNGAN Hari 1 • • • • • •

Pengenalan kepada ICC Perbezaan antara QCC dan ICC Ketua Kumpulan: Peranan dan Tanggungjawab Pernyataan Masalah Teknik-Teknik Penyelesaian Masalah Kitaran PDCA

•

Alat-Alat Kawalan Kualiti - Kertas Semak - Gambarajah Sebab Akibat - Carta dan Graf - Ulangkaji dan Latihan

• • •

Prosedur Pelaksanaan Projek ICC Kriteria Penilaian ICC Persembahan Multimedia Projek ICC

Hari 2 •

Sambungan Alat-Alat Kawalan Kualiti - Histogram - Gambarajah Sebaran - Carta Kawalan

SIAPA YANG PATUT HADIR Penyelia, Ketua Unit dan semua pekerja yang berpotensi mengetuai ICC JANGKAMASA 2 hari

71

Program Peningkatan P&Q 2009 Enhancement Programme

RASIONAL

Program Peningkatan P&Q 2009 Enhancement Programme

404E

ICC FOR FACILITATORS

RASIONAL The roles of ICC facilitators are to facilitate the group members, motivate and provide the group members with concepts and show them how to operate the project. The facilitator should also carry out the task as a mediator between management and the group to solve any problems which might arise pertaining to ICC activities. This programme highlights the importance of roles, necessary knowledge and exposure that the facilitator should have in order to execute the ICC activities. OBJECTIVES At the end of the programme, participants should be able to: • Understand the basic concept, operation and philosophy of ICC • Train, facilitate and guide ICC members in carrying out their projects • Determine the feasibility of ICC activities in their own organisation CONTENTS Day 1 •

ICC: Concept and Philosophy • - Structure and Operation of ICC: - Facilitator: Roles and Responsibilities - Group Leader: Roles and Responsibilities - Circle member: Roles and Responsibilities

Concept of Problem Solving - PDCA Cycle

Day 2 •

Introduction to 7 QC Tools: - Check Sheet - Cause and Effect Diagram - Pareto Diagram - Graphs and Charts

• • •

ICC Project: Format and Guidelines ICC Project: Preparation Multimedia Presentation

•

Group Discussion and Exercise - Scatter Diagram - Histogram - Control Chart

•

Presentation of ICC Project

WHO SHOULD ATTEND Heads of Department, Managers, Training Personnels and those who are involved in managing or facilitating ICC activities. DURATION 2 Days

72

405B KEM ICC Proses penambahbaikan untuk melengkapkan diri dengan ciri-ciri kepimpinan dan pengetahuan dalam ICC harus diterap dan diamalkan sepanjang masa. Kem ICC yang dianjurkan ini, adalah salah satu kaedah pembelajaran dalam dan luar bilik darjah yang membantu peserta menambah keyakinan dalam melaksanakan projek ICC. OBJEKTIF Di akhir program ini, para peserta akan dapat: • Memahami dan menambah sifat-sifat kepimpinan yang sedia ada • Menambah kepakaran di dalam penggunaan alat-alat QC • Menambah tahap keyakinan diri semasa membuat persembahan projek • Mempelajari tentang kepentingan semangat kerja berpasukan di dalam menjayakan projek • Memperolehi peluang untuk bertukar pengalaman dan mengulangkaji pengetahuan tentang aktiviti-aktiviti ICC KANDUNGAN Hari 1 • • •

Pengenalan kepada ICC Klinik 1: PDCA Klinik 2: Alat QC Hari 2

• •

Permainan Pengurusan Persediaan Kertas Projek ICC Hari 3

• •

Q-Hunt Persembahan Projek ICC

SIAPA YANG PATUT HADIR Penyelia, Ketua Kumpulan ICC dan mereka yang terlibat dalam aktiviti ICC JANGKAMASA 3 hari

73

Program Peningkatan P&Q 2009 Enhancement Programme

RASIONAL

Program Peningkatan P&Q 2009 Enhancement Programme

406B 7 ALAT-ALAT QC UNTUK PENGAMAL KUALITI RASIONAL Memahami Alat-Alat QC dan teknik penggunaannya adalah penting dalam mengenalpasti masalah. Penganalisaan dan seterusnya menyelesaikan masalah juga adalah asas penting dalam perlaksanaan sesuatu projek ICC. Kursus ini akan mengutarakan bagaimana penggunaan 7 AlatAlat QC yang lazim digunakan dalam kaedah penyelesaian masalah dapat membantu sesebuah organisasi. OBJEKTIF Di akhir program ini, para peserta akan dapat: • Memahami Alat-Alat QC dan penggunaannya dalam menyelesaikan masalah • Memahami amalan kerja melalui aplikasi kitaran PDCA dan pemahaman kepada teknik teknik ICC • Memperolehi kemahiran penggunaan alat-alat asas QC KANDUNGAN Hari 1 • •

Pernyataan Masalah Kitaran PDCA

• • •

Pengenalan 7 Alat-Alat QC Kertas Semak Pareto

• •

Gambarajah Sebaran Carta Kawalan

Hari 2 • • •

Histogram Graf dan Carta Gambarajah Ishikawa

SIAPA YANG PATUT HADIR Penyelia, Ketua Bahagian Pengeluaran dan Pentadbiran serta Pemudahcara. JANGKAMASA 2 hari

74

407E

7 NEW QC TOOLS FOR QUALITY PRACTITIONERS

The traditional 7 QC Tools are used in ICC activities to uncover the problem, arrange the data, analyse the cause, carry out the counter measures for improvement, and to ensure the continuous improvement changes. Most of them will be using numerical data in their applications. However, the 7 new QC tools are techniques discovered for managers and their staff to use at the planning stage so that they are able to think and set out the important direction toward improving organisation’s activities. These techniques involve qualitative data which will be transformed into diagram and drawings. The techniques are useful in arranging initial thoughts and planning into words. OBJECTIVES At the end of the programme, participants should be able to: • Understand the 7 new QC tools • Apply these tools in their problem solving CONTENTS Day 1 • • •

Introduction to Quality and Quality Improvement Problem Solving Methodology Recapitulation of 7 QC tools

•

Introduction to 7 News QC tools - Affinity Diagram - Relationship Diagram

Day 2 • 7 New QC Tools (Continue) - Tree Diagram - Prioritization Matrix - Process Decision Programme Chart (PDPC) - Arrow Diagram • Application of 7 New QC Tools in ICC Projects

WHO SHOULD ATTEND Managers, Executives, Engineers, Supervisors and those who are involved in ICC project and continuous quality improvement activities in an organisation. DURATION 2 Days

75

Program Peningkatan P&Q 2009 Enhancement Programme

RATIONALE

Program Peningkatan P&Q 2009 Enhancement Programme

408E

HOW TO JUDGE ICC PRESENTATION EFFECTIVELY

RATIONALE Innovative and Creative Circle (ICC) problem solving and innovation activities use many models and methodologies. Thus, there are many approaches to the way the circles presented their projects to the audience. To assess the presentation effectively and objectively the assessor need to have some skills of ICC project assessment. OBJECTIVES At the end of the programme, participants should be able to: • Identify the presentation flow • Familiarize with the ICC document • Relate the relationship between the activities and the weighted judging criteria • Assess the presentation effectively and objectively CONTENTS Day 1 • •

Type of ICC presentation The problem solving process flow Day 2

• •

Understanding the judging criteria Judging ICC presentation - exercise

WHO SHOULD ATTEND Facilitators and other executives who may be required to act as judges during ICC Presentation DURATION 2 Days

76

409B BENGKEL PENULISAN LAPORAN PROJEK ICC Memenangi pertandingan dalam konvensyen ICC, memberi semangat berpasukan yang tinggi kepada setiap kumpulan. Bagi memberi satu persembahan ICC yang berkesan, penyediaan laporan projek yang sistematik adalah satu faktor yang amat penting. Bagi tujuan tersebut bengkel penyediaan laporan ini dapat membantu kumpulan untuk menghasilkan satu persembahan yang menarik dan berpotensi untuk menjadi pemenang. OBJEKTIF Di akhir program ini, para peserta akan dapat: • Mengenalpasti kriteria-kriteria penilaian yang perlu diberi penekanan berbanding kriteria yang lain; • Mengatur kandungan persembahan mengikut turutan yang betul; • Menyediakan satu laporan projek yang mudah diikuti dan difahami oleh panel penilai semasa persembahan kumpulan; • Mengenalpasti asas-asas penulisan skrip persembahan yang ringkas dan menarik. KANDUNGAN Hari 1 • •

Pengenalan kepada kriteria penilaian projek ICC Penulisan laporan ICC mengikut turutan kriteria Hari 2

•

Latihan penulisan laporan dan skrip persembahan

SIAPA YANG PATUT HADIR Terdiri daripada kumpulan yang telah dan sedang menyediakan laporan projek ICC untuk dipersembahkan kepada pihak pengurusan atau pun untuk konvensyen dalaman dan luaran. JANGKAMASA 2 hari

77

Program Peningkatan P&Q 2009 Enhancement Programme

RASIONAL

Program Peningkatan P&Q 2009 Enhancement Programme

410E

QUALITY IMPROVEMENT TOOLS

RATIONALE In solving quality related problems, lots of QC Tools and techniques are being developed and used. Therefore, understanding the QC Tools and techniques will help identify, analyse and solve quality related problem in very focus and systematic ways. This program will highlight the Seven QC Tools like Pareto Diagram, Ishikawa Diagram and others which are mainly used in solving QIT/ICC problems. OBJECTIVES At the end of the programme, participants should be able to: • Understand the concept of problem solving in their quality improvement project • Understand the QC Tools and their application in problem solving • Obtain practice in working through the PDCA/DMAIC cycle with emphasis on the QC techniques CONTENTS Day 1 • • •

Introduction to Problem Solving Concept PDCA/DMAIC Cycle Data Collection Day 2

• •

7 QC Tools - Check-Sheet - Pareto Diagram - Ishikawa Diagram - Scatter Diagram - Histogram - Graph and Charts - Control Chart Application of 7 QC Tools in QIT/ICC project

WHO SHOULD ATTEND ICC Facilitator, Leaders, Members and others that is in charge of improvement initiatives in the organisation. DURATION 2 Days

78

411E

PROCESS INNOVATION : A CREATIVE WAY OF MANAGING INNOVATION

Knowledge has now become the powerhouse for future growth prospects of business organisations as it has merged as a leading source of advantage for them. Over the past years, the main source of profit generation has shifted from money or capital to such invisible assets as patents, know-how, ideas, and brand names, or more broadly the capability possessed by all workers. The implications are obvious. Business corporations should convert their organisations into knowledge centres with a view to carving out new markets through the creation of innovative products and services. Creativity is no longer a luxury; it is now required survival skill in industry, service sector, education and government. This programme is designed to prepare the leaders or workers to be more creative and facilitative during small group creative problem solving. Participants will develop skills that reduce the barriers to creativity. Therefore, the participant will apply the knowledge and technique immediately when return to workplace. OBJECTIVES At the end of the programme, participants should be able to: • Enhance their creative skills • Applying scientific approach for process innovation CONTENTS Day 1 • • • •

Introduction Simulation game The 6 point structure (Framework of Action Plan) Application of Tools : Stratification, Cause and Effect Diagram,Histogram Day 2

• • • •

CAP-DO : Definition and Application Production Simulation : Understanding Core Processes Understand the current situation and setting target Propose and evaluate countermeasure

WHO SHOULD ATTEND Supervisory Level and Above DURATION 2 Days

79

Program Peningkatan P&Q 2009 Enhancement Programme

RATIONALE

Program Peningkatan P&Q 2009 Enhancement Programme

412E

PROCESS MEASUREMENT AND DATA ANALYSIS

RATIONALE Surviving in today’s dynamic and turbulent market is never easy. Organisation must focus on process and product improvement, at the same time strives to look at ways customers. It is crucial to recognise strengths and weaknesses in order to succeed and accomplish business goal. The conventional way of doing things, operational process and business performance evaluation must be measured to remain competitive. The ability to have a proper data analysis and Quality Control (QC) tools enables every organisation to determine market competitiveness. ICT utilisation stimulates the effectiveness in strategy development and market enhancement. OBJECTIVES At the end of the programme, participants should be able to: • Enhance the importance of process measurement and data analysis in the decision making process • Enhance the knowledge about data, data collection plan and data analysis in business process improvement activities • Perform data analysis by using software • Perform the descriptive and inferential statistical analysis • Use graphic and other statistical tools in enhancing their communication and presentation CONTENTS Day 1 • • •

The importance of Business Process and Business Process Improvement Application in organisation. - Process Flow Analysis Understanding the importance of Process Measurement in Business Improvement Initiatives. The Data Collection Plan. - Developing Data Collection Plan - Understanding Descriptive and Inferential Statistics (mean, median, std. deviation, range, etc.) Day 2

• •

Graphical and Statistical Tools in Data Analysis. Software Application for Data Analysis.

WHO SHOULD ATTEND Managers, Executives, Quality Practitioners and Supervisors, Quality Management Department, Production Department, Corporate and Strategic Management Department and those who wish to enhance their knowledge in data analysis and performance measurement process. DURATION 2 Days

80

413E

QUALITY IMPROVEMENT CAMP

Quality Improvement Camp is designed to engage “team synergy” as key to find a solution towards any problems. Simply put, an organisation is relying on people that are the most valuable resource. Since you don’t hire teams, you need to build high performance teams from the talented individuals on your staffs. With this ever-growing global economy often your top leaders and team members are in different locations having little interaction with each other. This programmes is designed to help teams overcome these challenges. This camp can be applied whenever a team faces a problem or issue which requires solution. It is first and foremost a structured approach to problem solving. Many organisations have commented on the benefits of a team approach to problem solving both in the range of possible solutions and in shared appreciation of the problem itself. OBJECTIVES At the end of the programme, participants should be able to: • Understand the concept, philosophy, objectives and benefits of having a successful continuous quality improvement program in the organisation • Develop the right Problem Solving Team using problem solving methodology to achieve breakthrough result for the organisation • Develop and use an appropriate tools in carrying out their problem solving / quality improvement projects successfully CONTENTS Day 1 • • •

Introduction to Quality Improvement and Problem Solving Concept Selection and Usage of Quality Tools Team Building Activities Day 2

• • •

Quality Hunt Project Preparation Project Presentation

WHO SHOULD ATTEND Managers, Executives, Supervisors, Team Leaders, Team Members and those who involves in quality improvement programme in the organisations. DURATION 2 Days

81

Program Peningkatan P&Q 2009 Enhancement Programme

RATIONALE

Program Peningkatan P&Q 2009 Enhancement Programme

414B AUDIT DALAMAN PERSIJILAN ICC (ORGANISASI) RASIONAL Amalan ICC,sebelum ini dikenali sebagai QCC, telah lama bertapak dan diamalkan secara meluas di kalangan organisasi baik di sektor swasta mahu pun sektor awam di negara ini. Ini telah membantu organisasi dalam menyelesaikan pelbagai masalah yang dihadapi dan memberikan banyak penjimatan dalam bentuk kos, kadar kerosakan , kesilapan dan lain-lain. Sebelum amalan ICC ini dapat diimplementasi di dalam organisasi dan menjadi budaya kerja, perhatian penting ialah kesediaan warga kerja untuk mengamalkannya. Ini tentunya akan berjaya melalui sesi latihan kepada pengamalnya. Latihan yang diterima akan memberikan maklumat tentang pelbagai prosedur dan alat-alat yang digunakan untuk melakukan sesuatu tugasan penyelesaian masalah. Untuk mengukur kejayaan pelaksanaan ICC di sesebuah organisasi, program Persijilan ICC telah diperkenalkan. Melalui program Persijilan ini, sesebuah organisasi akan dinilai keberkesanan amalan ICC berdasarkan beberapa kriteria yang ditetapkan. Untuk membantu organisasi di dalam membuat persediaan ke arah mendapatkan persijilan ini, program audit dalaman ICC adalah wajar untuk sesebuah organisasi menilai dan mengetahui kelemahan dan membuat tindakan pembetulan dan penambahbaikan sebelum audit Persijilan ICC sebenar dilaksanakan. OBJEKTIF Di akhir program ini, para peserta akan dapat: • Memahami kepentingan audit dalaman Persijilan ICC • Memahami keperluan-keperluan penting atau kriteria bagi kelayakan Persijilan ICC • Mendapat maklumat mengenai amalan yang perlu untuk kelayakan ke arah Persijilan ICC • Maklumat tentang penyediaan dokumentasi yang diperlukan mengikut kriteria yang telah ditentukan • Membantu memahirkan diri dengan pengetahuan berkaitan proses audit untuk menjadi seorang juruaudit dalaman. KANDUNGAN Hari 1 • • • • • •

Maklumat Asas Program Persijilan ICC Asas Audit Persijilan ICC Memahami Kriteria-kriteria Persijilan ICC Sistem pemarkahan dalam Persijilan ICC Pelan Aktiviti Audit Persijilan ICC dan Kaedah Penilaian Latihan Audit Dalaman

SIAPA YANG PATUT HADIR Penyelaras/Fasilitator ICC, Juruaudit Dalaman yang dilantik untuk menjalankan audit dalaman Persijilan ICC. JANGKAMASA 1 hari.

82

414E

INTERNAL AUDIT FOR ICC CERTIFICATION (ORGANISATION )

ICC activities have long been established and widely practiced in the private and public sector in the country. It has helped organisations in solving various problems and savings in the form of costs, rejects rate, number of mistakes etc. Prior to the implementation of ICC, it is vital to take note of the willingness and commitment of the work force in an organisation. This will be made easy with the training session provided. With strength of a knowledgeable workforce on the practices and processes involved, members would be completely ready to undertake projects for the betterment of their workplace and organisation’s as a whole. In recognising the success of ICC implementation in an organisation, a certification programme was introduced. This certification programme will measure the progress and status of organisation’s ICC implementation through a set of criteria. To assist organisation in making a preparation for such audit, it is important for organisation to conduct an internal audit to identify, analyse and take the necessary actions and improvements before the actual certification takes place. OBJECTIVES At the end of the programme, participants should be able to: • Understand the importance of Internal Audit for the ICC Certification • Understand the requirements and criteria’s of the ICC Certification • Acquire information on the practices to qualify for the ICC Certification • Acquire information on the documents required for the audit process • Acquire knowledge to become a good internal auditor. CONTENT Day 1 • • • • • •

Overview of ICC Certification Programme Basics of ICC Certification Audit Understanding the Criteria’s of ICC Certification Programme The Point’s system of ICC Certification Audit Activity Plan and Evaluation Method Internal Audit Exercises

WHO SHOULD ATTEND ICC Coordinator, Facilitator and selected Internal Auditor for the ICC Certification. DURATION 1 day.

83

Program Peningkatan P&Q 2009 Enhancement Programme

RATIONALE

CODE 500 - CUSTOMER EXCELLENCE PROGRAMMES Code

501B

502B

503B

Programme

Perkhidmatan Berkualiti dan Cemerlang di Kaunter

Layanan Mesra dan Berkualiti melalui Perkhidmatan Telefon Strategi Meningkatkan Prestasi Jualan

Program Peningkatan P&Q 2009 Enhancement Programme

CUSTOMER EXCELLLENCE PROGRAMMES

Date

Venue

Fee (RM)

Fee (SME)

Programme Manager

19-20 Jan

Kuala Terengganu

500

100

Mohd. Yazid Abdul Majid

18-19 Feb

Petaling Jaya

500

100

Asmawadi Mohamed

19-20 Aug

Petaling Jaya

500

100

Asmawadi Mohamed

14-15 Dec

Kota Bharu

500

100

Mohammad Omar

18-19 March

Petaling Jaya

500

100

Asmawadi Mohamed

17-18 June

Petaling Jaya

500

100

Asmawadi Mohamed

13-14 Oct

Petaling Jaya

500

100

Asmawadi Mohamed

04-05 Aug

Penang

500

100

Suriati Zainal Abidin

18-19 Aug

Petaling Jaya

500

100

Mohd Lizuan Abd Latif

504E

Managing Effective Sales Team

16-17 June

Petaling Jaya

500

100

Mohd Lizuan Abd Latif

505E

Best Practice in Customer Relationship Management (CRM)

22-23 July

Penang

600

120

Nor Aishah Hassan

04-05 Aug

Johor Bahru

600

120

Zul Ezwan Muhamad

501B PERKHIDMATAN BERKUALITI DAN CEMERLANG DI KAUNTER Persaingan yang sengit telah mendorong organisasi hari ini mewujudkan aktiviti yang lebih perkasa dengan perkhidmatan lebih personal dan mesra kepada pelanggan. Ia bukan lagi berdasarkan kepada memenuhi keperluan pelanggan tapi menjangkau lebih dari itu, iaitu memberi perkhidmatan cemerlang dengan melepasi tahap kepuasan pelanggan. Program ini menekankan prinsip, pengetahuan, kemahiran dan amalan terbaik dalam perkhidmatan kaunter. OBJEKTIF Di akhir program ini, para peserta akan dapat: • Memahami konsep, matlamat dan definisi perkhidmatan kaunter • Mengenal pasti keperluan pelanggan masakini dan komunikasi secara berkesan dengan pelanggan • Mempelajari bagaimana mengendalikan rungutan pelanggan • Membantu mencapai kepuasan dan mesra pelanggan KANDUNGAN Hari 1 • • • •

Perkhidmatan Pelanggan Berkualiti Ciri-ciri Perkhidmatan Kaunter Mengenalpasti Keperluan dan Kehendak Pelanggan Pembentukan Sikap Positif Bekerja dengan Pelanggan Hari 2

• • •

Perhubungan Sesama Manusia Teknik Berkomunikasi dengan Berkesan Kaedah Mengendalikan Rungutan Pelanggan

SIAPA YANG PATUT HADIR Pegawai Perkhidmatan Pelanggan dan kakitangan yang berhubung dengan pelanggan dan yang bertugas di kaunter. JANGKAMASA 2 hari

89

Program Peningkatan P&Q 2009 Enhancement Programme

RASIONAL

Program Peningkatan P&Q 2009 Enhancement Programme

MESRA DAN BERKUALITI MELALUI PERKHIDMATAN 502B LAYANAN TELEFON RASIONAL Ketidakcekapan dalam menyampaikan maklumat yang tepat, lewat dan tidak jelas melalui perkhidmatan telefon boleh menimbulkan masalah yang besar dalam perkhidmatan organisasi. Kualiti perkhidmatan telefon menggambarkan imej sesuatu organisasi dan boleh mempengaruhi pulangan syarikat. Organisasi akan menghadapi krisis keyakinan pelanggan dan kehendak pelanggan tidak akan dipenuhi jika tindakbalas tidak cekap dan mesra. Justeru itu, perkhidmatan telefon perlu mendapat perhatian dari pihak pengurusan bagi meningkatkan keberkesanannya sebagai perkhidmatan barisan hadapan terpenting sesebuah organisasi. OBJEKTIF Di akhir program ini, para peserta akan dapat: • Memahami konsep kualiti layanan telefon • Memahami peringkat-peringkat pengendalian urusan telefon • Menghayati ciri-ciri pengendalian telefon yang berkualiti • Berkomunikasi melalui telefon dengan cekap dan berkesan • Membantu mencapai kepuasan pelanggan KANDUNGAN Hari 1 • • • •

Perkhidmatan Pelanggan Berkualiti Kepentingan Layanan Telefon Dalam Organisasi Pembentukan Sikap Positif Bekerja dengan Pelanggan Imej Petugas Kaunter Hari 2

• • • •

Ciri-ciri Layanan Telefon Berkualiti Pendekatan Empat Peringkat Tayangan Video – ‘Winning Telephone Tips’ Petua Tindakan Dalam Adab Pengguna Telefon dan Komunikasi Lebih Berkesan

SIAPA YANG PATUT HADIR Penyelia, Telefonis, Penyambut Tetamu, Pembantu Khas, Pembantu Tadbir (pentadbiran, kewangan dan perolehan), Juruteknik dan kakitangan yang berkhidmat secara langsung dan tidak langsung dalam urusan layanan melalui telefon. JANGKAMASA 2 hari

90

503B STRATEGI MENINGKATKAN PRESTASI JUALAN Jualan merupakan faktor penentu keupayaan sesebuah organisasi untuk bertahan dalam perniagaan. Prestasi jualan sepatutnya sentiasa meningkat dari masa ke semasa. Sekiranya ini tidak berlaku, sesebuah perniagaan itu dianggap sudah tidak mempunyai daya saing untuk terus kekal dalam dunia perniagaan. Kursus ini akan menekankan kepada kaedah atau cara-cara bagaimana sesebuah perniagaan itu boleh meningkatkan prestasi jualan mereka. Kursus ini juga menyentuh tentang bagaimana ICT boleh dieksplotasikan sebagai satu media utama untuk menjalankan aktiviti perniagaan dan jualan terutama dari segi mencapai maklumat dan menghubungkan perniagaan dengan pelanggan. OBJEKTIF Di akhir program ini, para peserta akan dapat: • Memahami kepentingan peningkatan jumlah pelanggan bagi menentukan prestasi perniagaan • Mengetahui strategi yang perlu dilakukan bagi meningkatkan bilangan pelanggan • Memahami kaedah-kaedah jualan yang berkesan untuk meningkatkan prestasi jualan • Mengetahui kepentingan perkhidmatan selepas jualan bagi meningkatkan prestasi jualan Hari 1 • •

Mengenali pelanggan dan keperluannya Aktiviti jualan dan kaitan dengan pelanggan baru

• •

Strategi meningkatkan bilangan pelanggan baru Kos kehilangan pelanggan

• •

Mengukur produktiviti pekerja jualan Perkhidmatan selepas jualan

Hari 2 • •

Kaedah meningkatkan prestasi jualan Mengukur prestasi jualan

SIAPA YANG PATUT HADIR Pengusaha, Eksekutif Pemasaran, Eksekutif Jualan dan mereka yang terlibat secara langsung dan tidak langsung dengan pelanggan dalam tugas harian masing-masing. JANGKAMASA 2 hari

91

Program Peningkatan P&Q 2009 Enhancement Programme

RASIONAL

Program Peningkatan P&Q 2009 Enhancement Programme

504E

MANAGING EFFECTIVE SALES TEAM

RATIONALE In today’s competitive and fast changing business environment more is expected from sales managers or leaders to produce expected results. The effectiveness of the sales team depends on managers or leaders who manage or lead its team members. Leadership is the most important element of a sales team success and it has some unique challenges. In the programme participant will learn how to get a sales team organised, motivated and focus on results. OBJECTIVES At the end of the programme, participants should be able to: • Enhance the knowledge on the roles and tasks of sales manager • Understand the importance of the selling process for better performance • Identify the characteristics of sales people • Understand the role of sales team • Enhance the knowledge on developing and creating effective sales team • Measure and analyse sales productivity • Understand the importance of after sales service and decide appropriate activities for customers satisfaction and loyalty • Develop strategies on managing effective key account CONTENTS

Day 1 • •

Introduction to sales team management Effective Sales Management - Roles and tasks of sales manager - What makes a good sales manager

• •

Selling Process Effective Sales Team: Roles of Sales Team

• •

Measuring sales team’s productivity Experience Sharing with Practitioners

Day 2 • Building and developing sales team: - Screening and recruiting potential sales team members - Equipping the Sales Team - Motivating Sales Team WHO SHOULD ATTEND Middle Managers, Sales Managers, Sales Executives, Sales Supervisors and Entrepreneurs. DURATION 2 Days

92

505E

BEST PRACTICES IN CUSTOMER RELATIONSHIP MANAGEMENT (CRM)

The success of a business depends in its customers. Fulfilling customer needs and delighting customers are essential ingredients for acquiring and maintaining customers’ loyalty to a business. In today’s environment, companies not only need to acquire new customers but they also need to retain and create customer following and customer loyalty in the market place. Every company or organization will always be involved in Customer Relationship Management (CRM) even if only in an ad hoc manner. CEOs, Top Management and Managers of companies should be familiar with the techniques and technologies of CRM at his or her disposal. This course provides participants with exposure to those best practices techniques and technologies of CRM, specifically the essential elements of CRM best practices that have proven to work and those practices that are not working to ease participants to understand the actual CRM best practices base on actual case experiences. The course will guide you to achieve greater CRM effectiveness by helping you to learn, appreciate, internalise and recognise what constitute a superior CRM formula. OBJECTIVES At the end of the programmes, participants should be able to: • Understand the role of CRM as a tool towards being a customer driven organisation • Understand the significance of CRM on the company’s bottom line • Acquire CRM best practices technique and methodologies as a guide for implementation • Examine organisations readiness and capability to implement CRM • Identify relevant CRM technology that suits organisational requirements • Evaluate a successful CRM effort CONTENTS Day 1 • •

Introduction to CRM Why is CRM important to organisations

•

Customer Driven Enterprise and barriers to being customer driven

• •

Economies and Strategies of CRM Application of CRM : Case Experience

Day 2 • •

Enabling CRM Evaluating CRM Solutions

WHO SHOULD ATTEND Managers, Executives, Quality Practitioners, Supervisors and those who wish to improve their operational performance using Best Practices in Customer Relationship Management (CRM). DURATION 2 Days

93

Program Peningkatan P&Q 2009 Enhancement Programme

RATIONALE

CODE 600 - STRATEGIC AND EXCELLENCE PERFORMANCE PROGRAMMES Code

Programme

601E

TQM for Organisational Excellence

602E

Benchmarking Skills and Application

603E

Six Sigma Improvement Methodology and Tools

604E

Six Sigma Green Belt

605E

606E

607E

608E

609E

Balanced Scorecard : A Linkage to Business Performance

Managing for Result : Using KPIs to Achieve Breakthrough Performance

Creating Value through Productivity Analysis at Firm Level

Strategic Branding

Training on the Productivity-Linked Wage System : Models and Implementation Process

Date

Venue

Fee (RM)

Fee (SME)

Programme Manager

18-19 Nov

Petaling Jaya

500

100

Hanisah Mohd Ramli

15-16 April

Penang

600

120

Maskor Bajuri

11-13 Aug

Petaling Jaya

600

120

Azlan Kassim

11-12 Nov

Penang

600

120

Mohd Hisyam Hatimtai

17-19 March

Petaling Jaya

900

180

Khidzir Ahmad

17-21 Aug

Petaling Jaya

1,250

250

Khidzir Ahmad

27-28 May

Petaling Jaya

600

120

Hafiza Atha Ahmad

04-05 Nov

Petaling Jaya

600

120

Hafiza Atha Ahmad

18-19 March

Petaling Jaya

600

120

Shaik Roslinah Bux

13-14 May

Penang

600

120

S. Sivasena

14-15 July

Petaling Jaya

600

120

Hafiza Atha Ahmad

28-29 July

Johor Bahru

600

120

Jayaletchumi A/P Krishnan

21 April

Kuantan

300

60

Haswani Nadiah Ismail

12 May

Kuching

300

60

Izani Ishak

19 Aug

Penang

300

60

Nor Aishah Hassan

13-14 Oct

Petaling Jaya

600

120

Mohd Lizuan Abd Latif

24-25 Feb

Johor Bahru

500

100

S. Sugumar

24-25 March

Kuantan

500

100

S. Sugumar

28-29 April

Penang

500

100

S. Sugumar

26-27 May

Kuala Terengganu

500

100

S. Sugumar

23-24 June

Kuching

500

100

S. Sugumar

21-22 July

Kota Kinabalu

500

100

S. Sugumar

21-22 July

Kota Kinabalu

500

100

S. Sugumar

Program Peningkatan P&Q 2009 Enhancement Programme

STRATEGIC & EXCELLENCE PERFORMANCE PROGRAMMES

601E

TQM FOR ORGANISATIONAL EXCELLENCE

Total Quality Management (TQM) is fundamental to ensure continuous and sustainable success of any organisation. It is proven systematic approach to the planning and management of activities. TQM is aimed to ensure contributions of each activity are speared to business objectives achievement. The course will be focusing on the principles, implementation and critical success factors in deploying TQM. The techniques and tools on managerial and practical perspectives will also be discussed. OBJECTIVES At the end of the programme, participants should be able to: • Appreciate the concept and aware of the philosophy, objectives and benefits of Total Quality Management • Understand the roles of various tools and techniques available in pursuing TQM journey • Understand the requirements and foundation needed before drawing-up action plan for TQM CONTENTS Day 1 • • •

Introduction to TQM and its Benefit • - The emergence of business threats • - The acceptance of TQM concept Introduction to Quality Theory Evolution of Quality Management and Awards

TQM Guru’s and Their Approaches TQM Underlying Concept - Customers Concept - Continuous Improvement - Employee Involvement

Day 2 • • •

Top Management Leadership - Discussion and Exercises Management by Fact Supplier Partnership

• • •

Business Results Video Presentation - Flight of Buffalo Managing Change Towards Excellence

WHO SHOULD ATTEND Directors, Managers, Executives, Engineers, and those who are involved in ensuring continuous quality improvement in an organisation. DURATION 2 Days

99

Program Peningkatan P&Q 2009 Enhancement Programme

RATIONALE

Program Peningkatan P&Q 2009 Enhancement Programme

602E

BENCHMARKING SKILLS AND APPLICATION

RATIONALE The rapid evolution of change has triggered the need to look beyond lateral review of managing organisational performance, the intense globalisation of trade requires Malaysian enterprises to achieve heightened levels of quality improvement, and sustain competitive advantage and long-term business excellence. Benchmarking will help us to understand and leverage our core competence to enhance our organisations by process and close gap between our present capabilities and the best-in-class. OBJECTIVES At the end of the programme, participants should be able to: • Understand benchmarking benefits and results • Understand benchmarking key concepts • Participate and conduct benchmarking practices • Initiate benchmarking study using the 4 Steps Model • Use tools/techniques presented in each phase of model • Interpret benchmarking findings and make recommendations for change • Understand links of benchmarking to TQM and Strategic Quality Planning • Understand the use of benchmarking Code of Conduct as guidelines CONTENTS Day 1 • •

Understand the value of benchmarking Benchmarking Steps: - Prepare to benchmark - Discover facts - Take action - Monitor and recalibrate

•

Role of Management

Day 2 • •

Benchmarking in Strategic Planning and Quality Management Benchmarking Code of Conduct

WHO SHOULD ATTEND •

Senior Managers, Executives and Quality Practitioners

DURATION 2 Days

100

603E

SIX SIGMA IMPROVEMENT METHODOLOGY AND TOOLS

Six Sigma has become a popular quality performance tool in many organisations to drive out variability, reduce waste and rework. Previously, Six Sigma was introduced by Motorola to focus on manufacturing processes. Nowadays, Six Sigma is used to improve business profitability, drive out cost of poor quality and improve organisations effectiveness and efficiency as a mean to exceed customer’s needs and expectations. This is also called business improvement strategy is applicable to any processes in any business towards increasing productivity, efficiency and profitability. Since the impact of Six Sigma on business performance is dramatic, taking immediate action now will give your company the competitive advantage as what have been experienced by leading global companies (eg. Motorola, General Electric and Citibank). OBJECTIVES At the end of the programme, the participants should be able to: • Understand the fundamental and concept of Six Sigma • Enhance their knowledge and understanding on the importance of Six Sigma in reducing cost of quality, improve productivity, efficiency and quality of products and services • Apply the basic and common diagnostic tools in their Six Sigma projects CONTENTS Day 1 • • • •

Introduction to Six Sigma Understanding Process and Variations The Structure of Six Sigma - Champion - Master Black Belt - Black Belt Six Sigma Framework

• Six Sigma Methodology: 1. Define - Identifying Business Opportunity - Understanding VOC, VOB, CTP and CPQ - Team Charter - SIPOC Diagram Day 2

2. 3.

Measure - Measure Current Performance - Determine What to Measure - Data Collection Plan Analyse - Data Analysis - Sources of Variations - Identifying Root Causes

• • • • •

Introduction to MINITAB Application Using MINITAB to Analyse Process Performance Quality Function Deployment Design of Experiment

5. •

Control - Hold the Gain Result - Develop Control Plan - Control Charts Six Sigma Deployment and Implementation

Day 3 4.

Improve - Solution Generation and Selection - Implementation Plan - Identifying Root Causes

101

Program Peningkatan P&Q 2009 Enhancement Programme

RATIONALE

Program Peningkatan P&Q 2009 Enhancement Programme

WHO SHOULD ATTEND Directors, Managers, Executives, Engineers and those who are involved in Six Sigma activities. DURATION 3 Days

102

604E

SIX SIGMA GREEN BELT

To compliment with today’s trend in the global competitive market that defects is a lost, Six Sigma is a quality improvement methodology structured to reduce product and service failure rates to a negligible level (roughly 3.4 failures per million opportunities). As a philosophy, Six Sigma drives business culture and requires a nearly flawless execution of key processes making Six Sigma a high standard for companies and individuals to achieve. There are two groups of people, namely Black Belt and Green Belt, are the key players in implementing Six Sigma initiates in an organisations. It is the objective of this course to concentrate on the development of Green Belt as to help the Black Belt so that the Six Sigma project shall be conducted smoothly. It is important to note that the Six Sigma Green Belts operates in support of or under the supervision of Six Sigma Black Belts, analyses and solves quality problems and as well as involved in quality improvement project. This training would provide The Six Sigma Green Belts with exposures in Six Sigma concepts and tools including the Sig Sigma deployment practices, project management, and the DMAIC methodology. OBJECTIVES At the end of the programme, participants should be able to: • Recognizes key attributes of a successful Six Sigma programme • Realizes the role of the Green Belt in the Six Sigma programme • Understand the fundamental of the DMAIC Methodology • Expose to the data analysis, QC tools and statistical analysis by using minitap software CONTENTS Day 1 • • • •

Introduction to quality, quality improvement and Six Sigma The importance of Six Sigma Six Sigma requirement & benefits Six Sigma infrastructure

• •

Project selection Introduction to DMAIC methodology: Define phase - Identity business opportunities - Understanding VOC & CIQ

Day 2 •

Developing Projector Charter, SIPOC Diagram, Process Mapping

• DMAIC methodology: Measure phase - Identifying measurement and variations - Sources of variations - Data collection plan Day 3

•

DMAIC methodology: analyse phase - Identify root causes - Identify source of variations - Prioritise root cause - Introduction to Minitab



-

Determine process performance

103

Program Peningkatan P&Q 2009 Enhancement Programme

RATIONALE

Program Peningkatan P&Q 2009 Enhancement Programme

Day 4 •

DMAIC methodology: improve phase - Generate improvement alternatives - Implementations plan - Identify improvement strategies

- - - -

Pilot test analyse result Develop new process map Failure mode and effect analysis (FMEA) Perform cost benefit analysis

Day 5 •

DMAIC Methodology: Control Phase - Develop control strategy - Develop control plan - Control chart - Update SOP & Training Plan

• • •

Six Sigma deployment and implementation Project preparations and discussion Proposed project presentation

WHO SHOULD ATTEND Managers, Executives, Quality Practitioners, Supervisors and those who wish to improve their operational performance using Six Sigma methodology. DURATION 5 Days

104

605E

BALANCED SCORECARD : A LINKAGE TO BUSINESS PERFORMANCE

Increased competition environment is forcing companies worldwide to review ways of becoming more effective, efficient and productive. Balanced Scorecard (BSC) provides managers with the instrument to navigate future competitive success. It enables management to translate an organisation’s mission and strategy into a comprehensive set of performance measures that provide the framework for a strategic measurement and management system. OBJECTIVES At the end of the programme, participants should be able to : • Understand the fundamentals of the BSC • Enhance their knowledge in developing a BSC as strategic business tools • Gain the hands-on experience and initiate their own BSC CONTENTS Day 1 • • •

Introduction to BSC - Concept and Philosophy BSC Framework BSC Perspectives: - Financial Perspectives

•

- Customers Perspective - Learning and Growth Perspectives - Internal Business Process Perspectives Linking BSC to Integrated Strategic Objectives

Day 2 • •

Developing Key Performance Indicators (KPIs) Steps in Building BSC

• •

Measuring BSC Performance Utilizing and Maintaining BSC for Companies Advantage

WHO SHOULD ATTEND Directors, Managers, Executives, Engineers, and those who are involved in evaluating and improving their organisational performance by using BSC approach DURATION 2 Days

105

Program Peningkatan P&Q 2009 Enhancement Programme

RATIONALE

Program Peningkatan P&Q 2009 Enhancement Programme

606E

MANAGING FOR RESULT : USING KPIs TO ACHIEVE BREAKTHROUGH PERFORMANCE

RATIONALE Key Performance Indicators (KPIs) provide managers with the instrumentation to navigate future competitive success. Organisation needs a comprehensive set of performance measures that provides the framework for a strategic measurement and management system. This programme focus on how a profound new management philosophy can have a powerful impact in future performance of the public and private organisations. OBJECTIVES At the end of the programme, participants should be able to: • Develop critical KPIs to evaluate business objectives, strategy and performance for a short and long term • Help companies to enhance competitive advantage, growth and profitability by blending financial and non-financial measurements together at all levels of an organisation • Provides management with the visibility to achieve strategic management system. Unite your organisation around an integrated system that defines, set and achieve goals. CONTENTS Day 1 • • •

Balanced Scorecard Concepts Process Preparation and Strategy Mapping Strategy Mapping Exercise Day 2

• • • • •

Identify Measures Identify Targets and Initiatives Hands on exercise on developing strategic measures Becoming a Strategy Focused Organisation “What to do when I return to the office?”

WHO SHOULD ATTEND Senior Leaders, Executive Directors and Managers from public and private organisations, Human Resource Directors, Financial Directors, Business Strategies & Planners, Management Consultants and Government Executives looking for ways to improve the quality and efficiency of their operational units. DURATION 2 Days

106

607E

CREATING VALUE THROUGH PRODUCTIVITY ANALYSIS AT FIRM LEVEL

What gets measured gets managed. Leading organisations around the world have discovered that well-designed measurement systems not only monitor performance but also drive value creation and cost optimization. What is interesting is whether we can obtain the same output with fewer resources, or higher output with the same resources. This is where improvement in productivity becomes important. The wrong measurement or a misused measurement system can produce a negative impact on a company’s efficiency, effectiveness and long-term performance. OBJECTIVES At the end of the programme, participants should be able to: • Understand the concept of value creation and productivity analysis • Analyse & interpret productivity through financial statements • Measure organisation value and identify source of value creation CONTENTS Day 1 • • • • • •

Understanding the concept of value creation Measuring Productivity Understanding AV, BIMS, NOE and NOI – Exercise Productivity Analysis - Understanding of productivity ratio - Understanding of productivity linkages analysis Computing Productivity Using COMPASS Software Case Study

WHO SHOULD ATTEND Financial and Non-Financial Executives DURATION 1 Day

107

Program Peningkatan P&Q 2009 Enhancement Programme

RATIONALE

Program Peningkatan P&Q 2009 Enhancement Programme

608E

STRATEGIC BRANDING

RATIONALE Profits as well as non-profit companies need to connect with customers. However, it is the effective management of brands that maintains productive and lifelong customer connections. Building powerful brands that inspire customer loyalty and enhanced competitive positions should head the ‘must-achieve’ list of every company. But brand success is largely influenced by the competency of the person managing the portfolio. This course provides practical hands-on template-based workshop that incorporates tools and techniques designed to transform delegated into skilled brand managers. OBJECTIVES At the end of the programme, participants should be able to: • Pre-determined product/market scenario • Understand brand building process – from brand construction to brand communication using the assigned product/market scenario CONTENTS Day 1 • Contemporary Brand Management - Case reviews - Description – Trademark or Brand or Brand Experience • The principles of effective Brand Building - The essentials - Mistakes in branding

• •

The Brand Management Model - The building blocks - Relationship dynamics Brand Building – From Construction to Communication - Customer options and insight - Competitor audit - Constructing a brand’s character

Day 2

- - - -

Constructing the brand’s verbal identity Constructing the brand’s visual identity External and internal supporting issues Strategic goal and competitive advantage

- Brand delivery & communications - Enriching the experience via CRM - Post-execution scorecard and brand audit • Brand Development

WHO SHOULD ATTEND Senior leaders, executives directors and managers from public and private organisation, human resources directors, financial directors, business strategic & Planners, Management Consultants and government executives looking for ways to improve the quality and efficiency of their operational units. DURATION 2 Days

108

609E

TRAINING ON THE PRODUCTIVITY-LINKED WAGE SYSTEM : MODELS AND IMPLEMENTATION PROCESS

Through a process of linking wages to productivity, firms will be able to stay focused and remain relevant and competitive in various economic situations. It is therefore imperative for firms to develop a system that will enable them to be more cost competitive as well as provide the impetus for them to continuously adopt productivity initiatives to improve performance. The Productivity-Linked Wage System (PLWS) is a system that will enhance productivity and competitiveness at the firm level. The PLWS also provides motivation and job satisfaction as remuneration is linked to individual and organizational performance through the commitment of both employers and employees. OBJECTIVES At the end of the programme, participants should be able to: • Understand the concepts and models of PLWS. • Identify performance measures and areas for improvement. • Simulate their own PLWS models in line with organisational requirements. CONTENTS Day 1 • • • • •

Enhancing Productivity and Competitiveness Policy issues relating to PLWS Importance of Performance Measurement Elements of PLWS Concepts and Models of PLWS Day 2

• • • • •

Application of PLWS at the firm level - Systems and Models Criteria for successful implementation Step-by-step approach to PLWS Benefits of implementing the system Interactive approach to PLWS

WHO SHOULD ATTEND Senior Managers, Human Resource Managers, Executives, Administrative and Accounting Personnel from both manufacturing and service industries, and anyone who is directly involved in Wage and Salary administration. DURATION 2 Days

109

Program Peningkatan P&Q 2009 Enhancement Programme

RATIONALE

CODE 700 - INTERNATIONAL PROGRAMMES Code

Programme

Date

Venue

Fee (RM)

Programme Manager

701

Productivity Improvement Program through Work Study (MTCP)

25 May 10 July

Petaling Jaya

3,000

Khidzir Ahmad

702

System Development for Small and Medium Enterprises (MTCP)

25 May 10 July

Petaling Jaya

3,000

Hanisah Mohd Ramli

703

Training of Trainers on Consultancy Services Support to SMEs (for Cambodia)

20 July 21 Aug

Petaling Jaya

3,000

Khidzir Ahmad

704

Enhancement of Knowledge and Capacity Building of Human Resources for OIC Countries (MTCP/OIC)

05 Oct 13 Nov

Petaling Jaya

3,000

Khidzir Ahmad

705

Training Course on Promotion of Organisational Excellence and Competitiveness for OIC Countries (MTCP/OIC)

02-13 Nov

Petaling Jaya

3,000

Hanisah Mohd Ramli

Program Peningkatan P&Q 2009 Enhancement Programme

INTERNATIONAL PROGRAMMES

701

PRODUCTIVITY IMPROVEMENT PROGRAMMES THROUGH WORK STUDY (MTCP)

This course has evolved overtime in line with the current demanding environment. The core subjects of this course are Method Study and Work Measurement are still intact with the inclusion of current developments in their respective fields. The core subjects which form the foundation of Industrial Engineering are covered in much greater detail with emphasis on the practical application of these techniques to meet the current demands of the industry. The evaluation and final grading of the participants are based on their classroom performance and project work. Greater emphasis is placed in the project work. OBJECTIVES At the end of the programme, participants should be able to: • Equip themselves with analytical and diagnostic skill necessary to identify management problems and develop their problem-solving skills • Strengthen their knowledge in the organisational and functional aspects of the organisation (SMEs) for the continuous improvement of productivity and quality level of enterprise • Develop interpersonal interaction as well as providing for the exchange of ideas and experiences among International and Malaysian participants CONTENTS The productivity Improvement Programme through Work Study comprises two parts, Part A consist of theoretical training and Part B involves practical training in local industries. Part A: Theoretical Training Module 1: Method Study Module 2: Work Measurement Module 3: Quality Enhancement Practices Part B: In-Plant Project Study and Completion of the Project Report REQUIREMENTS • • • • • • •

Members of South-South Countries, ASEAN, OIC and MTCP countries Minimum 5 years working experience Applicants should be certified medically fit to participate in all aspects of the programme Applicants must have a good command of spoken and written English Minimum diploma/degree holder Candidates must be below 45 years old Priority will be given to applicants who are involved in upgrading their P&Q in their respective countries

DURATION 48 days (inclusive arrival and departure) JOINTLY ORGANISED BY MPC, Economic Planning Unit (EPU), Wisma Putra and Public Services Department

115

Program Peningkatan P&Q 2009 Enhancement Programme

RATIONALE

Program Peningkatan P&Q 2009 Enhancement Programme

702

SYSTEM DEVELOPMENT FOR SMALL AND MEDIUM ENTERPRISES (MTCP)

RATIONALE In recognition of the Small and Medium Enterprises (SMEs) vital roles in the overall economic development, most developing countries embark on specific policies and programmes by encouraging their government agencies, financial and training institutions and even international agencies to improve their competitiveness. Hence, promoters and development officers involved in promotion of SME’s need to develop their skill and knowledge as trainers and consultants to carry out their functions effectively. This course is therefore, designed to upgrade the overall capability and competency of promoters and extension officers in business and advisory/systems development services OBJECTIVES At the end of the programme, participants should be able to: • Equip themselves with analytical and diagnostic – skill necessary to identify management problems and develop their problem-solving skills • Strengthen the participants’ knowledge in the organizational and functional aspects of SMEs for the continuous improvement of productivity and quality level of the enterprise • Develop interpersonal interaction as well as providing for the exchange of ideas and experience between International and Malaysian Participants CONTENTS This programme comprises two parts. Part A provides the theoretical input while Part B involves practical training in local industries. Part A: Theoretical Training Module 1: SMEs Development in Malaysia Module 2: System Development Process Module 3: Strategic Management Module 4: Human Resources Management Module 5: Financial Analysis Module 6: Productivity Analysis Module 7: Production Analysis Module 8: Quality Analysis and Improvement Techniques Part B: Plant Attachment in Industries REQUIREMENTS • • • • • • •

Members of South-South Countries, ASEAN, OIC and MTCP countries Minimum 5 years working experience Applicants should be certified medically fit to participate in all aspects of the programme Applicants must have a good command of spoken and written English Minimum diploma/degree holder Candidates must be below 45 years old Priority will be given to applicants who are involved in upgrading their P&Q in their respective countries

DURATION 48 days (inclusive arrival and departure) JOINTLY ORGANISED BY MPC, Economic Planning Unit (EPU), Wisma Putra and Public Services Department

116

703

TRAINING OF TRAINERS ON CONSULTANCY SERVICES SUPPORT TO SMEs

This course is designed by Malaysia Productivity Corporation (MPC) with the objective in assisting the newcomer of ASEAN countries namely Cambodia in improving skill and knowledge of their trainers in improving operational standard of SMEs in order to achieve higher capability and competence. OBJECTIVES At the end of the programme, participants should be able to: • Enhance the knowledge of the trainees in the SMEs consultancy services delivery • Demonstrate to the participants how to be effective in SMEs consultancy services delivery CONTENTS The course is designed with the intention of providing participants with basic management of consultancy skill as well as understanding structural issues of SMEs. Its also focuses on enterprise management in a changing business environment and policy measures to support small and medium manufacturing industry. 1. Part A: Theory (2 Weeks) i) Module 1: SME Development and Government Assistance (1 Day) • SME’s development in Malaysia (Policy measure to support small and medium enterprises) • Public and Private Sector Responsibilities in assisting SMEs • Incentives and Facilities for Malaysian SMEs ii) Module 2: Consultancy Skill and Managing Enterprise (2 Days) • Basic Management consultancy skill • Understanding structural issues of SMEs • Directing and controlling the business iii) Module 3: Leadership and Human Resources Management (2 Days) • Leadership skills • Human Resources Management for SMEs iv) Module 4: Managing SMEs (1 Day) • Enterprise management in a changing business environment • Talk on SME’s success stories • Directing and controlling the business v) Module 5: Productivity and Quality Enhancement Programmes (2 Days) • Kaizen • TQM • Work Study vi) Module 6: Marketing and Management (1 Day) • Marketing Management for SMEs • Public and Private Sector Responsibilities in assisting SMEs • Incentives and Facilities for Malaysian SMEs vii) Module 7: Strategic Management (1 Day) • Strategic Management

117

Program Peningkatan P&Q 2009 Enhancement Programme

RATIONALE

Program Peningkatan P&Q 2009 Enhancement Programme

viii) Module 8: Financial Management (1 Day) • Accounting Record • Financial Analysis ix) Module 9: Project Management and Business Planning (1 Day) • Project Management and Business Planning for SMEs 2. Part B: Study Visit and Field Practices (2 Days) • Study Visit to a successful SMEs 3. Part C: Presentation of Action Plan (1 Day) JOINT ORGANISED BY MPC, JICA, Economic Planning Unit (EPU) DURATION 3 weeks

118

704

ENHANCEMENT OF KNOWLEDGE AND CAPACITY BUILDING OF HUMAN RESOURCE FOR OIC COUNTRIES (MTCP/OIC)

This course is designed by Malaysia Productivity Corporation (MPC) for OIC participants in order to enhance them in multidisciplinary and integrated perspectives, strategies and approaches for productivity and quality improvement. It is also designed as part of capacity building programme to enhance the human resources development of the participating countries. OBJECTIVES At the end of the programme, participants should be able to: • Enhance the human resources development of the participating country towards organisational excellence • Strengthen the participants’ knowledge and understanding in organisational and functional aspects of human resource • Equip participants with analytical and diagnostic skills necessary to identify management problems and develop their problem solving skills • Equip participants with knowledge of the roles of various tools and techniques available in pursuing organisational excellence. CONTENTS The course is designed with the intention of providing participants with the overall picture of P&Q activities within the organisation, as well as the exposure and understanding of the best practices employed by excellent organisations. It also focuses on the development of P&Q activities in their own organisation. Module 1: Total Quality Management, Business Organisation and Organisational Culture Module 2: Organisational Assessment and Diagnostic Module 3: Developing and Understanding in Best Practices in P&Q Module 4: Approaches and Tools for Productivity Improvement Module 5: Developing Competencies in Promoting Movement Module 6: Industry Training REQUIREMENTS • • • • • • • •

Open to Members of Organisational Islamic Countries Minimum 5 years working experience Applicants should be certified medically fit to participate in all aspects of the programme Applicants must have a good command of spoken and written English Applicants should be personnel who are or will be involved in the planning and implementation of P&Q Enhancement and Competitiveness in their respective countries Holds a degree or advance diploma Nominated by their respective government Candidates must be below 45 years old

DURATION 48 days (inclusive arrival and departure) JOINTLY ORGANISED BY MPC and Economic Planning Unit (EPU)

119

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RATIONALE

Program Peningkatan P&Q 2009 Enhancement Programme

705

TRAINING COURSE ON PROMOTION OF ORGANISATIONAL EXCELLENCE AND COMPETITIVENESS FOR OIC COUNTRIES (MTCP/OIC)

RATIONALE This course is designed by Malaysia Productivity Corporation (MPC) with the objectives of assisting the OIC member countries improving their human capital to achieve higher competency and excellence. OBJECTIVES At the end of the programme, participants should be able to: • Share Malaysia’s competitiveness performance and updates on the Malaysian economy • Share their views on issues and challenges affecting Malaysia’s competitiveness and Best Practices sharing contribute to continuous improvement initiatives • Disseminate information on Best Practices through exemplary organisations & sharing experiences and knowledge on Best Practices in Leadership, Customer Focus, Human Resource and Process Management • Enhance theoretical understanding of participants on Best Practices sharing through field visits to excellent organisations • Encompass a wide range of area in disseminating the knowledge, understanding and practices of Benchmarking and Best Practices among organisations and information sharing CONTENTS • • • • •

Seminar and Workshop - Seminar on Sharing the Best Practices - Workshop on Enhancing Competitiveness Benchmarking Visits Information Sharing through Publication Mechanism of the Prime Minister Quality Award (PMQA) and the Quality Management Excellence Award (QMEA) Action Plan

REQUIREMENTS • • • • • • •

Open to Members of Organisational Islamic Countries Minimum 5 years working experience Applicants should be certified medically fit to participate in all aspects of the programme Applicants must have a good command of spoken and written English Applicants should be personnel who are or will be involved in the planning and implementation of P&Q Enhancement and Competitiveness in their respective countries Holds a degree or advance diploma Nominated by their respective government

DURATION 5 days (inclusive arrival and departure) JOINTLY ORGANISED BY MPC and Economic Planning Unit (EPU)

120

CODE 800 - CONVENTIONS, SEMINARS AND WORKSHOPS Code

Programme

Date

Venue

Fee (RM)

Fee (SME)

Mini Konvensyen Wilayah Tengah

07 April

Selangor

(P)150, (O)170 /person/ day

-

Mohd Adha Abd Hamid

Mini Konvensyen ICC Wilayah Utara

14 April

Penang

(P)150, (O)170 /person/ day

-

Khalidatul Asrin Abdul Aziz

Mini Konvensyen ICC Wilayah Selatan

28 April

Melaka

(P)150, (O)170 /person/ day

-

Zul Ezwan Muhamad

Konvensyen ICC Wilayah Tengah

09-10 June

Selangor

(P)150, (O)170 /person/ day

-

Mohd Khairul Nazir Nawi

Konvensyen ICC Wilayah Selatan

16-17 June

Johor Bahru

(P)150, (O)170 /person/ day

-

Eamizan Hasim

Konvensyen ICC Wilayah Pantai Timur

23-24 June

Kuantan

(P)150, (O)170 /person/ day

-

Faridah Taju Rahim

Konvensyen ICC Wilayah Utara

07-08 July

Penang

(P)150, (O)170 /person/ day

-

Mohammad Suffian Ahmad

Konvensyen ICC Wilayah Sabah/Sarawak

14-15 July

Kota Kinabalu

(P)150, (O)170 /person/ day

-

Edward Binty

803

Konvensyen ICC Kebangsaan

18-20 Aug

To be confirmed

(P)150, (O)170 /person/ day

-

Sabri Hasan

804

ICQCC 2009

To be confirmed

To be confirmed

-

-

Kamaruzzaman Kassim

20 Oct

Kota Kinabalu

250

50

Rusdi Muda

21 Oct

Penang

250

50

Norazlina Tun Ibrahim

10 Nov

Kuching

250

50

Nor Robaayah Mohd Noor

17 Nov

Kuantan

250

50

Nik Faizal Nik Ahmad

25 Nov

Johor Bahru

250

50

Mohamad Azrol Mohamad Dali

801

802

805

Regional Quality Environment (5S) Convention

Programme Manager

Program Peningkatan P&Q 2009 Enhancement Programme

CONVENTIONS, SEMINARS AND WORKSHOPS

801

MINI KONVENSYEN ICC

Salah satu kaedah bagi menggalakkan kumpulan ICC yang baru mendapat pendedahan ialah melalui penyertaan dalam Mini Konvensyen ICC. Konvensyen Mini dibuka kepada kumpulan ICC yang baru. Pengalaman membuat persembahan di peringkat Mini Konvensyen membantu mereka meningkatkan keyakinan untuk membuat persembahan di peringkat wilayah dan peringkat seterusnya. OBJEKTIF Konvensyen ini bertujuan untuk: • Memberi pendedahan kepada kumpulan ICC yang baru ditubuhkan untuk membuat persembahan di hadapan khalayak ramai • Memberi peluang kepada peserta dan pemerhati bertukar pengalaman dalam kegiatan ICC • Memberi dorongan kepada kumpulan ICC yang baru ditubuhkan untuk menunjukkan keupayaan kumpulan di dalam melaksanakan projek KANDUNGAN •

Persembahan oleh kumpulan ICC yang baru

SIAPA YANG PATUT HADIR • • •

Kumpulan-kumpulan ICC yang ditubuhkan kurang dari 2 tahun Tidak pernah menyertai mana-mana konvensyen (Mini/Wilayah/Kebangsaan) sebelumnya Pemerhati terbuka kepada semua yang ingin mendapatkan pendedahan kepada pencapaian kumpulan ICC

JANGKAMASA 1 hari

125

Program Peningkatan P&Q 2009 Enhancement Programme

RASIONAL

Program Peningkatan P&Q 2009 Enhancement Programme

802

KONVENSYEN ICC WILAYAH

RASIONAL Konvensyen ICC Wilayah dapat menggalakkan dan mempergiatkan usaha kumpulan ICC bagi meningkatkan produktiviti. Di samping itu, ia dapat mempromosikan amalan ICC untuk dipraktikkan oleh organisasi-organisasi lain. Konvensyen ini juga dapat meningkatkan taraf sesebuah organisasi apabila sesebuah kumpulan itu cemerlang dalam persembahan dan menerima anugerah daripada kecemerlangan tersebut. OBJEKTIF Konvensyen ini bertujuan untuk: • Menggalakkan pemesatan aktiviti ICC di seluruh Negara • Memberi pendedahan kepada peserta mengenai aspek produktiviti dan kualiti dalam ICC • Membolehkan organisasi baru menceburkan diri dalam aktiviti ICC sambil menimba pengetahuan dari organisasi yang berpengalaman dalam melaksanakan aktiviti ICC • Memilih kumpulan ICC/KMK/MQT yang terbaik untuk menyertai konvensyen ICC KANDUNGAN •

Kumpulan-kumpulan ICC/KMK/MQT yang telah berjaya melaksanakan projek ICC masingmasing mempersembahkan projek mereka di konvensyen ICC yang diadakan di setiap peringkat

SIAPA YANG PATUT HADIR • •

Kumpulan ICC yang terbaik dari organisasi sektor awam dan swasta dijemput untuk membentangkan projek ICC mereka. Pemerhati terbuka kepada individu dari organisasi sector awam dan swasta yang berminat mendapatkan pendedahan mengenai aktiviti dan pencapaian pelaksanaan projek ICC

JANGKAMASA 2 hari

126

803

KONVENSYEN ICC KEBANGSAAN

Dalam usaha mempertingkatkan kualiti dan produktiviti kerja, Perbadanan Produktiviti Malaysia (MPC) menganjurkan Konvenyen ICC di peringkat kebangsaan setiap akhir tahun. MPC menganjurkan Konvensyen ini bertujuan memberi peluang kepada kumpulan ICC/KMK/MQT yang berjaya ke peringkat kebangsaan untuk mempersembahkan projek-projek mereka dan seterusnya bertukar-tukar fikiran dan pengalaman dengan kumpulan ICC dari organisasi-organisasi lain. OBJEKTIF Konvensyen ini bertujuan: • Menggalakkan perkembangan ICC di seluruh Negara untuk menjadi amalan dan budaya hidup pekerja • Memberi peluang kepada Kumpulan ICC berkongsi pengalaman serta pendapat di dalam usaha meningkatkan lagi prestasi kumpulan • Memilih kumpulan ICC/KMK/MQT yang terbaik, yang akan dianugerahkan dengan Anugerah Kumpulan ICC Terbaik mengikut sektor dan juga Anugerah keseluruhan. KANDUNGAN •

Kumpulan-kumpulan ICC yang terpilih dari konvensyen ICC peringkat wilayah akan membentangkan projek mereka diperingkat kebangsaan. Persembahan mestilah sama ada dalam Bahasa Melayu atau Bahasa Inggeris

SIAPA YANG PATUT HADIR • •

Kumpulan-kumpulan ICC yang terpilih dari konvensyen diperingkat wilayah Pemerhati : terbuka kepada Penyelia, Pengurus, Pemudahcara, ahli kumpulan ICC dari sektor awam dan swasta, wakil sekerja dan semua yang berminat dengan aktiviti ICC

JANGKAMASA 3 hari

127

Program Peningkatan P&Q 2009 Enhancement Programme

RASIONAL

Program Peningkatan P&Q 2009 Enhancement Programme

804

INTERNATIONAL CONVENTION ON QUALITY CIRCLE (ICQCC) 2009

RATIONALE The proposition of International Convention on Quality Control Circles (ICQCC) was made at the Korean Control Conference 1975 in Seoul. The Chairman on the Organising Committee of the Conference proposed that opportunity of exchanging ideas and experience on QC Circle activities should be held periodically among the countries for further development of the activities. For this reason, the first International Convention on Quality Control Circles took place in Seoul, 1976. As the International Convention progressed, the number of attending countries/regions increased. In addition, there were plenty of demands in changing the organizer every year. Under these circumstances, all the participating countries/regions in the ICQCC 1986 Seoul reached an agreement that all of them will be divided into 2 groups (Group A and Group B) geographically, and each Group would host the Convention alternatively. Group A China, Taiwan, Hong Kong, Japan, Korea and the Philippines Group B Bangladesh, India, Indonesia, Malaysia, Singapore, Sri Lanka and Thailand CONTENTS • • • •

Opening Session – Plenary Opening session of Opening and Welcoming Address, Keynote Speech and Special Lecture Presentation – Technical Presentation Session is divided into five parallel streams. In streams A and B, Case Reports implemented by QC Circles in their workplace will be presented. Streams C,D and E will take the presentation of Reports on the improvement, promotion, education and management of the QC activities by managers, facilitators and instructors Closing Session and Farewell Dinner – In this plenary session, the closing remarks will be given, followed by a farewell dinner Industrial Visit – The participants from abroad are provided with a chance of Industrial Visit

WHO SHOULD ATTEND MPC cordially invites all the QC enthusiasts and practitioners to participate in the international Convention on Quality Control Circles (ICQCC) DURATION 4 Days

128

805

REGIONAL QUALITY ENVIRONMENT (5S) CONVENTION

In today’s dynamic economic climate and global market place, the pace of change is ever increasing, which demand organisations to develop integrated management systems that can cope with these changes and challenges. Thus, Quality Environment (5S) management system proves to accommodate these requirements and offer a very comprehensive and balanced approach towards being world class. This system too has been identified as a medium of change in improving quality workplace and enhances competitiveness by optimizing the relationship between total participation and teamwork. The convention aims to upgrade knowledge of Quality Environment (5S) and enhance effectively at workplace. OBJECTIVES At the end of the convention, participants should be able to: • Upgrade knowledge and instill the values required to adopt Quality Environment (5S) management system • Share experience with Quality Environment (5S) practitioners and enhance efficiency at workplace • Discuss systematic techniques and approaches to sustain work culture CONTENTS • • •

Presentation of Quality Environment (5S) Issues and Related Papers Sharing of Experience in Quality Environment (5S) Implementation Panel Discussion

WHO SHOULD ATTEND •

Senior and Middle Managers, Executives and Supervisors, Quality Environment (5S) Facilitators and Quality Environment (5S) Team Members

DURATION 1 Day

129

Program Peningkatan P&Q 2009 Enhancement Programme

RATIONALE