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Supply Chain Management (SCM) is a business system of enterprise strategies, business processes and information technologies for improving the planning, execution and collaboration of material flows, information flows, financial flows and workforce flows in the supply chain. SCM is supported by modular software applications that integrate activities across organizations, from demand forecasting, product planning, parts purchasing, inventory control, manufacturing, product assembly to product distribution Goals of SCM • to reduce inventory cost, • to increase sales • to improve the coordination and the collaboration with suppliers, manufacturers and distributors. Components of SCM System • SCM Software and Hardware • Business Processes • Users Processes of Supply Chain Management • Demand Planning and Forecasting • Procurement • Manufacturing and Assembly • Distribution • Return Company profile GENCO Supply Chains Solution is a Global Top 50 and North America's second largest third party logistics company. GENCO is a privately owned 110 year old company. 3PL Services GENCO is world renown as a leader and innovator of reverse logistics solutions. In fact, GENCO offers a full range of third party logistics solutions that eliminate waste and maximize profits within the supply chain. Our contract logistics solutions emphasize highly efficient warehouse management and distribution centers. Transportation logistics enables the delivery of truckload, LTL and parcel delivery throughout North America. GENCO's reverse logistics solutions offer more than return center operation into service such as product liquidation and damage analysis. GENCO Supply Chain Solutions provide initial and on-going

value throughout the supply chain by maximizing efficiencies and eliminating waste. GENCO's Supply Chain Technology GENCO's RFID and our award Technology that improves the supply chain winning optically enabled RTLS allow tracking of inventory from the moment inventory enters a warehouse. GENCO uses its stature to partner with other technology companies to bring the most innovative supply chain technologies to our customers. We partner with Manhattan Associates to provide Tier 1 logistics and warehousing solutions at highly competitive rates. Our partnership with Sky-Trax produced a first-runner-up award for Supply Chain Innovation at CSCMP for our optically enabled RTLS system. Our Customers GENCO provides services to a wide range of customers across many verticals. In fact, we currently have over 150 customers, including many Fortune 500 manufacturers and retailers, and U.S. government agencies. GENCO has entire divisions that work exclusively with government solutions and pharmaceutical services. We have extensive experience working in industries such as * * * * * * *

Consumer Product Goods Electronics Food & Beverage Government Medical Devices Pharmaceutical Retail

Company history The GENCO of today had its humble beginnings in 1898 as H. Shear Trucking Company. Leading his horse and wagon through the streets, Hyman Shear delivered commodities in Pittsburgh and surrounding communities. With the advent of motorized vehicles, Hyman mechanized the business with the purchase of his first gas-powered truck in 1917. Within a short period of time, the company was operating a small fleet of trucks and servicing an expanded area. Historical Pittsburgh Following years of success, Hyman's son Sam ushered in the company's second-generation of leadership in the early 1940s. Under a new name, General Commodities Warehouse and

Distribution Company, Sam expanded the delivery fleet and added warehousing and distribution services. Like his father before him, Herb Shear joined his father Sam in 1971, to become the family's third generation involved in the logistics business. Together, they expanded the company's service offerings to include public warehousing, distribution and product manipulation services. Continuous growth throughout the seventies and eighties expanded the company's technology base and service offerings. In the late eighties, Herb transformed product returns management by developing a centralized returns process known today as Reverse Logistics. Following development of its proprietary returns processing software and product liquidation capabilities in the early nineties, the company began providing Reverse Logistics to help customers manage and maximize the value of their returned products. In 1995, the company consolidated its divisions and service offerings under one name, GENCO Distribution Systems. With a new focus, came new concepts and innovative developments. The company continued its strategic expansion, making several key acquisitions, including contract logistics and warehouse management software development companies, to end the twentieth century well positioned as a leading full service provider of supply chain solutions. Over the past several years, GENCO has continued its growth by adding an expanded range of service offerings, including transportation logistics, parcel negotiation and audits, damage research, pharmaceutical services and government solutions. In addition, the company formed a strategic LLC with BDP International to provide end-to-end global supply chain solutions. In 2007, the company changed its name to GENCO Supply Chain Solutions to better reflect its complete range of service offerings. As GENCO Supply Chain Solutions celebrates its 110-year anniversary in 2008, it is recognized as North America's second largest and a Global Top 50 third-party logistics and remains the clear industry leader in Reverse Logistics. While the company continues its growth, many of the things that have made it successful will remain the same, including a superior management team, the supply chain industry's best professionals and best customer experience and depth of technology innovation to deliver value-added solutions, which meet the 21st century needs of its customers. Company divisions

Consumer Product Goods Industry Profile Consumer packaged goods (CPG) manufacturers are faced with a variety of market pressures - demanding consumers, dominant retailers and globalization. While the CPG manufacturing industry is large and successful, margins are shrinking and competition is intense. With hundreds of product categories and globalization, CPG manufacturers must constantly innovate to compete. Supermarket aisle To remain competitive, CPG manufacturers must address supply chain obstacles, including operational inefficiencies, dealing with vendor managed inventories, lack of inventory visibility and getting new products to market faster and more efficiently. GENCO Supply Chain Solutions provides supply chain management solutions for many leading CPG manufacturers. The company provides an "all-in-one" solution that creates a competitive advantage through increased efficiencies, optimized productivity and continuous improvement opportunities by integrating proven processes, innovative technologies and Six Sigma applications. GENCO Supply Chain Solutions all-in-one solution allows customers to realize a return on investment in the form of improved product flow, reduced operating costs, improved inventory management, increased visibility and flexibility to adapt to changing market needs. ======= Electronics Industry Profile Many consumer electronics companies struggle with inconsistent execution between distribution and return centers which leads to wide variations in operational performance and affects profit potential. Manufacturers, suppliers and retailers express concern over poor quality control on shipments and handling. Lengthy processing times tie up inventory, limit buyers' purchasing potential and contribute to reconciliation issues which delay receipt of credits. With little Couple looking at big screen televisions collaboration and data exchange, there is limited visibility given to returns. GENCO Supply Chain Solutions reverse logistics process can decrease returns processing cost-per-unit by 50 percent. The company's supply chain analyses and implementations significantly reduce transportation costs by increasing the number of full truckload shipments. GENCO

Supply Chain Solutions can reduce the timeframe for returned goods final disposition by 75 percent while increasing inventory turn rate from 12 to 24 percent. The company's proprietary return system removes internal resource constraints. Reporting and process standards are shared between suppliers and retailers to alleviate reconciliation issues. Retailers, suppliers and manufactures benefit from a significant improvement in "open-to-buy" availability. GENCO Supply Chain Solutions' ongoing collaborative Six Sigma process focuses on reasons for returns and efficiencies across the supply chain from point of manufacturer through final disposition. A growing opportunity for improving competitiveness and profitability can be found in areas related to reintroducing returned products into sales or manufacturing channels. GENCO Supply Chain Solutions' centralized reverse logistics and distribution approach makes it easy to repurpose goods, in whole, through online and traditional brick and mortar sales channels or as harvested parts into the manufacturing stream. ===== Food and Beverage Industry Profile Food & beverage companies are faced with market challenges driven by the slow industry growth, margin pressures and a marketplace crowded with new product introductions, which makes it difficult to differentiate and build brand value. Many food & beverage companies realize that an efficient supply chain can provide a competitive advantage. Person picking up an orange juice carton GENCO Supply Solutions understands the challenges food & beverage manufacturers face with their overall supply chains. Their networks must support a diverse customer base, various product forms, unique rotations and freshness constraints while satisfying environmental and shareholder interests. GENCO Supply Solutions helps customers resolve these business challenges and realize the best return on their supply chain investment. In addition to warehousing and distribution, GENCO Supply Solutions understands the added dimension of customer guarantee days as it relates to product freshness. The element of time sensitivity goes beyond handling dated products. It includes understanding individual customer requirements. GENCO Supply Solutions effectively manages this aspect of distribution, demands an operations and the systematic commitment to delivering products that meet customers' product freshness requirements.

Operating a food & beverage supply chain can places a huge demand on both capital and environmental resources. GENCO Supply Solutions' commitment to ongoing supply chain improvements drive continual innovation that saves customers money and enhances sustainability. GENCO Supply Solutions boasts one of the supply chain industry's largest Six Sigma certified management teams. The company invests heavily in process improvement throughout its facilities to control costs and reduce waste. GENCO Supply Solutions' comprehensive knowledge of food & beverage supply chains has made it a leader in the development and administration of unsaleables policies. Embracing a commitment to shared responsibility, GENCO Supply Solutions develops programs that drive waste from the supply chain while appropriately holding trading partners accountable. The goal is an overall reduction in waste with an overriding improvement in customer service and ultimately consumer satisfaction. ===== Government Industry Profile Achieving critical supply chain and operational missions for U.S government agencies, whether military or civilian, requires a proven "best-in-class" solution supported by a superior performance. Challenged with expanding and increasingly complex supply chains and reduced operating budgets, private-sector support has become an integral part of the U.S. government's success. Military Base GENCO Government Solutions, a division GENCO Supply Chain Solutions, specializes in warehousing, distribution and base operations in support of U.S. government agencies and the warfighter worldwide. The company's success stems from its diverse and complementary combination of military, government and private-sector experience. As a non-asset based company, GENCO Government Solutions employs creative contracting methods, commercial best practices and innovative technologies as long-term cost-effective solutions. ==== Medical Device Industry Profile As the medical device industry continues to expand, companies are searching for ways to become more competitive. Medical device manufacturers are faced with intense competition, increasing regulatory pressures, shorter product life cycles, rapid new product introductions, globalization and higher quality standards. As a result,

there is an increased focus on creating efficiencies in the supply chain similar to other industries. Dental equipment GENCO Supply Chain Solutions' experience, innovative technologies and proven best practices improve service levels while reducing inventory and labor costs. In the process, customers gain end-to-end visibility to align their corporate business strategies and processes to their global supply chains. GENCO Supply Chain Solutions' expertise with numerous supply chain technologies helps customers automate high volume, labor intensive and error prone processes. The company remains current with RFID advancements and E-pedigree standards. GENCO Supply Chain Solutions' proprietary warehouse management system provides visibility and compliant reporting in the form of: * Fully traceable device history to track throughout the supply chain * Information capture and storage, including lot and date code tracking and expiry dates all supported by full quarantine and recall capabilities * Customer-specific electronic reports. GENCO Supply Chain Solutions has extensive experience managing conventional, secured and temperature-controlled warehouses, incorporating superior health and safety measures. All of the company's systems are validated according to FDA regulations and adhere to GMP guidelines.

===== Pharmaceutical Industry Profile Pharmaceutical companies have entered a difficult period where shareholders, the market and regulators have all created significant pressures for change within the industry. From thinning pipelines and skyrocketing operating costs to calls for lower prices and a greater regulatory burden, pharmaceutical companies are confronted with unprecedented challenges that are expected to radically transform the industry. To overcome these challenges, pharmaceutical companies require a bold vision and leadership willing to embrace fundamentally new approaches to their businesses, including pharmaceutical returns and recalls. Pharmaceutical products in blister packs As the industry leader and innovator, GENCO Pharmaceutical Services, formerly Capital Returns, has transformed pharmaceutical returns into

a data-rich, systematic process that drives critical information and value back to manufacturers, pharmacies and wholesalers. GENCO Pharmaceutical Services sets the standard for delivery and service excellence using industry-leading technology and reporting tools to provide pharmaceutical companies with the most precise and timely pharmaceutical returns and recall management solutions. Overseeing every step of reverse distribution, GENCO Pharmaceutical Services delivers accurate returns data and highly responsive customer service. Providing strategic data management throughout the returns life cycle, GENCO Pharmaceutical Services delivers valuable information and insight that makes today's pharmaceutical companies better businesses. Today, many of the largest pharmacy chain operators, pharmaceutical manufacturers, PBMs, drug wholesalers and independent pharmacies turn to GENCO Pharmaceutical Services for timely and cost-effective solutions that bring transparency and business value to every stage of the return cycle. ====== Retail Industry Profile Today's retail industry is focused on being better, faster and leaner. Retailers are challenged with a faster-paced society and faster-paced technology changes. At the same time, overall inventory pressures are mounting, too. Larger retailers, with their efficiencies of scale and global scope, are driving prices down and reducing margins. Shoppers looking at retail clothing GENCO Supply Chain Solutions provides retail supply chain management solutions for both forward and reverse supply chains. The company has created a seamless product flow that tracks and manages each customer's products from point of order, regardless of source, through disposition of returned items. With each new retail distribution and return center operation, GENCO Supply Chain Solutions integrates process improvements by continuously enhancing its systems, technology and operations. In the process, GENCO Supply Chain Solutions has uncovered billions of dollars in hidden profits for some of the world's biggest retailers. GENCO Supply Chain Solutions experience helps retailers manage their supply chain processes so they can:

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Fulfill the right product at the right time Employ inventory controls to insure product availability Reduce transportation costs Eliminate in-store labor hours Increase available space in stores and distribution centers Leverage better terms with vendors and suppliers Achieve end-to-end supply chain visibility and analysis.

System features D-LogPLUS® GENCO Supply Chain Solutions' warehouse management system (WMS) - D-LogPLUS - optimizes the distribution process. D-LogPLUS offers all the efficiencies of a Tier 1 WMS package and is completely scalable to any size operation. It supports many warehouse functions, including automatic alert notification, travel path optimization and multi-site/multi-company configurations. The open architecture of DLogPLUS makes it easy to integrate into a wide variety existing systems for real-time visibility and accurate reporting. Using D-LogPLUS, GENCO Supply Chain Solutions' customers can manage all of their inbound and outbound needs and everything in between. It provides overall management control, which optimizes processes and planning while reducing errors, inventory, transaction costs and order cycle times. D-LogPLUS supports many options for tailoring picking and can manage staging, loading and departure of shipments. Tracking carrier arrivals and departures has never been easier. D-LogPLUS can be integrated with GENCO Supply Chain Solutions' Tier I transportation logistics system powered by Sterling Commerce or another freight management system to provide complete supply chain visibility. Data on Every Transaction Because D-LogPLUS tracks inventory from the time it arrives on the receiving dock until it departs from the warehouse, it can collect information about virtually every transaction. Complete visibility to the supply chain is provided through a Web portal via the Internet or Intranet using a standard browser. Vital information may be accumulated in a separate database where it can be analyzed. D-LogPLUS also provides both hard-copy reports and

analysis tools to review data. Managing inventory, with on-going cycle counts that eliminate complete physical inventories, ensures accuracy levels to nearly 100 percent. Productivity measurements with real-time tracking of labor can lead to a reduction in labor and improved order fill rates. Through D-LogPLUS, a distribution warehouse can be configured easily to support continuous improvement and the software can readily adapt to a variety of business processes. D-LogPLUS Benefits D-LogPLUS benefits include: • • • • • • • • • •

Global supply chain visibility Scalability through an open architecture Optimized warehouse operations with configurable, rule-based system direction Proven inventory accuracy of 99.998 percent Maximized labor productivity through system directed, repeatable processes Real-time inventory and order status visibility using Oracle's Discoverer Business Intelligence Tool Reduced back orders as much as 70 percent or more, in just one year's time Software and implementation methodology proven in the most demanding warehousing operations Reduced implementation time and technical resource requirements due to established APIs Minimized risk with proven, off-the-shelf, commercialized system

R-Log® Returns are an inevitable part of doing business. Managing the process efficiently and effectively is the key to saving both time and money. That's why GENCO Supply Chain Solutions, the leader in Reverse Logistics, developed R-Log, a proprietary, returns management system specifically designed to optimize the returns process. R-Log is the most comprehensive and flexible returns processing system on the market today. Currently performing in numerous returns operations and in various industry segments worldwide, this proven application standardizes and streamlines the entire returns process, virtually eliminating human error and significantly reducing paperwork and duplication of effort.

R-Log Benefits R-Log benefits include: • • • •

Return labor hours reduced by as much as 80 percent Warehouse labor hours reduced by 60 percent Marketing return cycles reduced by 50 percent Return-to-vendor inventory levels reduced by 30 to 50 percent

Web-based Access R-Log offers real-time, Web-based inventory visibility, a wide range of reporting capabilities and the automatic disposition of products. It helps manage the entire returns process from point of receipt to final disposition. Asset Optimization Using GENCO Supply Chain Solution's asset optimization program, RLog maximizes the value of returned products through multiple liquidation channels. Industry Standard Database R-Log can be tailored and customized to meet specific needs and easily integrated into existing applications. To end-users, this means fast access to vital information by using any one of more than 20 standard queries, spotlighting even the smallest bits of data. Technical Support R-Log is supported by the expertise of GENCO Supply Chain Solutions' team of systems and project management professionals. Combined, they provide one-stop support for hardware and system software, implementation services, testing, training and documentation. Manhattan Associates® Integrated Logistics Solution® (ILS) GENCO Supply Chain Solutions and Manhattan Associates integrate best-of-breed systems and proven operational know-how to provide operational control and desired visibility in a low risk environment. GENCO Supply Chain Solutions' ILS right-to-use agreement provides mid tier customers with a low cost alternative to best-of-breed perpetual licensing that might otherwise be cost prohibitive. As customer needs change, software modules can be added on the same

integrated platform. The highly customizable architecture provides flexibility in designing and implementing lower cost business-specific technical solutions. GENCO Supply Chain Solutions' right-to-use agreement positions the software as a service and secures the ability to convert a full perpetual license ownership through a contract agreement with Manhattan Associates. Integrated Logistic Solution Functionality Each integrated solution offers: • • • • •

Global end-to-end visibility Innovative and scalable technologies Proven operational excellence with continuous improvement expertise Real-time monitoring, analysis and reporting Reduced financial investment

Integrated Logistic Solution Benefits Benefits of ILS • • • •

Improved data accuracy Accurate forecasting to reduce inventory levels and increase cash flow Improved labor/transportation utilization Improved customer service levels

Through a customer-centric focus, backed by innovative technologies, extensive R&D and 24/7 support, GENCO Supply Chain Solutions and Manhattan Associates have combined their expertise to level the competitive landscape while fully supporting compliance with industrywide initiatives being driven by manufacturers, retailers and the DoD.