Pia Presentation Internship

PRESENTATION on

PAKISTAN INTERNATIONAL AIRLINES By: MUHAMMAD MOEEN AKHTAR Exam No. 488 BBA(HONORS)

DBA GOMAL UNIVERSITY D.I.KHAN.

INTRODUCTION BACK GROUND OF STUDY PURPOSE OF THE STUDY SCOPE OF STUDY METHODOLOGY OF STUDY

HISTORICAL BACKGROUND OF PIA  Birth of a Nation, Birth of an Airline  Orient Airways Takes to the Skies  A New National Flag Carrier for Pakistan  PIA’s First International Service  New Planes, New Directions, New

Management  Historic Firsts and Unbroken Records

 The Pursuit of Excellence Through

Technology and Quality Control  Ushering In a New Era of Growth and

Development  HISTORIC ACHIEVEMENTS OF PIA

Corporate Vision To be a World Class Airline exceeding Customer Expectations through Dedicated Employees Committed to Excellence.

Corporate Mission Employee teams will contribute towards making PIA a global airline of choice: Offering quality customer services and innovative products Participating in global alliances Using state-of-the-art technologies Ensuring cost-effective measures in procurement and operations

Corporate Values • Customer Expectations (Convenience, Care and Competitive tariff)

• Service (Personalized and Courteous)

• Innovation (Cherishing new ideas, translating into actions)

• Reliability (Loyalty and Consistency)

• Safety (Passengers, Employees, Environment and Health)

• Cohesiveness (Respect for individuals, Team Work and Effective __Communication)

• Integrity (Business Ethics, Accountability and Transparency)

Fleet

CURRENT FLEET OF PIAC

Type Airbus A310-300 ATR 42-500 Boeing 737-300 Boeing 747-200 Boeing 747-300 Boeing 777-200ER Boeing 777-200LR Boeing 777-300ER Total

Numbers 10 7 6 2 6 4 2 3 40

ORGANIZATIONAL STRUCTURE OF PIA CHAIRMAN PIAC SA to Chairman

Secretary PIAC

Managing Director Director Precision Engineering

Director Airport Services

Chief Operating Officer

Director Administration

Director Flight Services

Director Finance

Director Cargo Sale & Service

Director Marketing

Director Coordination/ SA to MD

Director Flight Operation’s

Director Network & Route Planning

Director Engineering

ORGANIZATION STRUCTURE – PIAC ISLAMABAD OFFICE

Admin Officer

DISTRICT MANAGER

Ticket Officer Manager

Passenger Sales Manager

Public Relation Manager

Manager Tours Promotion

Finance Manager

Cargo Sales Manager

DOMESTIC NETWORK OF PIAC

INTERNATIONAL NETWORK OF PIAC

DEPARTMENTS OF PIAC           

Network & Route Planning Administration Finance Marketing Engineering Flight Operations Airport Services Cargo Sales & Services Precision Engineering Complex Flight Services Coordination

FINANCE DEPARTMENT OF PIAC 

Planning



Budgets



Controlling

Department of Finance PIAC Islamabad  Revenue • • • • •



Cash Sales Credit Card Sales Sales to Defence Personal against voucher Incentive Ticket to different Client and Agents Staff Rebate Tickets.

Agency Sales General Sales Agents

Passenger sales Agent IATA Agent

 Refund Unit  Accounting Unit  Sales Unit  Disbursement Unit

TYPES OF REPORTS  Report No 1 (R1) Counter Pax Sale  Report No 2 (R2) Counter Cargo Sale  Report No 3 (R3) Other Station Cargo Sale  Report No 4 (R4) Miscellaneous Receipts  Report No 5 (R5) Credit for Embassy & Customers  Report No 6 (R6) Refund  Report No 7 (R7) Due Payments  Report No 8 (R8) Sales on Credit

 Report No 9 (R9) Programmed Reports Transferred

into R-9, from R-1, R-2  Report No 10 (R10) Agent’s Reports

Revenue Composition Revenue Composition

Passangers 87%

Cargo 8% Others 5%

Operating Expenses Composition 10% 7%

0% 4%2% 4% 10%

7%

Passenger Services Distribution and Advertisement Flight Equipment Rentals Others Aircraft Fuel

16% 40%

Salaries and Wages Amortization and Depreciation

HUMAN RESORUCE MANAGEMENT AT PIAC ISLAMABAD/RAWALPINDI  My experience and Observation at PIA       

Rawalpindi Administration Department in PIA Administration Department At Rawalpindi Station Office Procedures Manager Administration Recruitment and Selection Other Human Resource Management functions The PIA training centre

Latest Products by PIA

 Boeing -777 Operating to Middle East!  Flight Barcelona!  Linking Abu Dhabi and Rahim yar Khan!  Flights from D.I.Khan to Peshawar and Islamabad!  Earlier buy cheaper fly !  Bradford- Islamabad Non Stop! Pak & Glasgow!  Flight from Multan and D.G.Khan to Dubai!  Lowest Business Class Fare Pakistan Dubai!  Connecting Multan and Quetta, Islamabad with

Chitral and Nawabshah with Hyderabad!  Promoting Web Ticketing and SMS booking, Ticketing delivery at Door step!

SWOT Analysis-Internal Factor  Strengths  Status of Being Flag Carrier  Network Presence all around  Automated System  Superior Operating Structure  Hub airport at Karachi  Weakness  Over Staffing  Charging of Higher fare

SWOT Analysis-External Factor  Opportunities

 Huge Potential Market for Middle East and Europe!  Demand for low cost airlines  Shifting customer needs  Good Market for Growth in Web reservation and Mobile reservation

Threats  Law and Order Situation in the country  Grounding of Planes  Competitors at Domestic and International Routes

PROBLEMS AND SUGGESTIONS AB0UT PIAC

 Transparent policy for recruitment  Marketing policies  Up Gradation of fleet  Overstaffing in PIAC  Policies to over come losses  New Products for Market, IT experts

needed

WE WILL RISE AGAIN!!!

THANKS