ORGANIZATIONAL BEHAVIOR INDRANIL MUTSUDDI
What is Personality?
Personality Traits
Personality Determinants • Heredity • Environment • Situation
Nature of Personality
Personality refers to the set of traits & behaviors that characterize an individual. It refers to the relatively stable pattern of behavior & consistent internal state & explains an individual’s behavioral tendencies. Personality has both internal (thoughts, values & genetic characteristics that is inferred from observable behaviors) & external (observable behaviors) elements. Personality of an individual is relatively stable in nature. Personality is both inherited as well as it can be shaped by the environment.
Importance of Personality in OB
Law of Behavior: “People are different” To ensure high performing employees in an organization. To manage workforce diversity. Summarizing person’s behaviors & attitudes in relation to a wide range of events. Personality consists of characteristics or traits that describe how people are likely to behave in a given situation.
Importance of Personality in OB
Personality is useful in predicting & understanding the general feelings, thoughts and behaviors of individuals at the workplace. Contribution of various personality theories.
Determinants of Personality
Heredity
Environment
Nature: It advocates that Part of personality finds its Origins in biology (heredity)
Nurture: It advocates argue that personality finds its basis in Life experiences (early life mostly)
Self Esteem It can be described as how we perceive ourselves in terms of our abilities, competencies & effectiveness Organization-based Self Esteem
Theories of Personality Type Theory: • Introverts • Extroverts
Humanistic Theory
Trait Theory
Personality Theories
Social Learning Theory
Psycho-analytic Theory (Sigmund Freud)
Levels of Consciousness depicted by Psychoanalytic Theory Ego
Conscious
Id
Superego
Unconscious
Id: It refers exclusively to the innate component personality which is inherited by birth. Ego: It develops out of the id because of the necessity for dealing with the real world. Super-Ego: It represents the internalized representation of values & morals of the society as taught by our parents & others.
The Shaping of Personality Stages of Personality
Freudian Stages
Erickson’s Stages
John Piaget Stages
• Infancy • Oral Stage • • • •
Anal Stage Phalic Stage Latency Stage Genital Stage
• • • • • • •
Childhood Play age School age Puberty Young Adults Middle Adult late Adult Late Adult
• Sensorimotor
• Preoperational • Concrete Operational • Formal Operational
Chris Argyris Stages
• Immature • Maturity
Determinants of Personality
Heredity
Environment
Family
Personality
Social
Situational
The Myers-Briggs Type Indicator
Personality Types • Extroverted or Introverted (E or I) • Sensing or Intuitive (S or N) • Thinking or Feeling (T or F) • Perceiving or Judging (P or J)
Sixteen Primary Traits used for MBTI
The Big Five Model
Personality Structure (The “Big Five” Traits) Dimension
Characteristics of a person Scoring +vely on the dimension
Extroversion
Outgoing, Talkative, Sociable, Assertive
Agreeableness
Trusting, good natured, Cooperative, softhearted
Conscientiousness
Dependable, responsible, Achievement-oriented
Emotional Stability
Relaxed, Secure, Unworried
Openness to Experience
Sensitive, Intellectual, Imaginative, Broadminded
Other Personality types
Achievement Orientation
Authoritative
Locus of Control
Self Esteem Personality Traits Risk taking
Machiavellianism Self-Monitoring Introverts/ Extroverts Type A & B
Major Personality Attributes Influencing OB
Locus of control Machiavellianism Self-esteem Self-monitoring Propensity for risk taking Type A personality
Locus of Control
Machiavellianism
Conditions Favoring High Machs • Direct interaction • Minimal rules and regulations • Distracting emotions
Self-Esteem and Self-Monitoring
Risk-Taking
High Risk-taking Managers
Low Risk-taking Managers
Make quicker decisions. Use less information to make decisions. Operate in smaller and more entrepreneurial organizations. Are slower to make decisions. Require more information before making decisions. Exist in larger organizations with stable environments.
Risk Propensity
Aligning managers’ risk-taking propensity to job requirements should be beneficial to organizations.
Culture Defined…
Culture may be defined as how a society perceives the world & how should it operate.
It includes the values, beliefs, attitudes & expectations for the behavior that the society believes to be good, effective, desirable & beneficial.
Importance of Cultural Awareness to Managers
Catering / managing workforce diversity Managing cross-cultural differences. Ensure cross-cultural assimilation Managing a Global workforce. Meeting the challenges of expatriation & repatriation.
Hofstede’s 5 Dimensions of Cultural Differences
Individualism-Collectivism Power Distance Uncertainty avoidance Masculinity-femininity Time orientation
Power Distance
“The power distance between a boss B and a subordinate S in a hierarchy is the difference between the extent to which B can determine the behavior of S and the extent to which S can determine the behavior of B.”
It is the acceptance of large differences in power b/w the most powerful & the least powerful in a society.
Individualism-Collectivism
It is the degree to which individuals in a society prefer to act as individuals, as opposed to a group. In this type of culture people prefer to work alone & to depend on others only to the extent that is necessary.
Uncertainty-Avoidance
It is the degree to which cultures differ in the extent to which they tolerate uncertainty.
People who belong to this culture are uncomfortable in situations where alternatives & outcomes are not well defined, and thus develop rules that address nearly every facet of their behavior.
Masculinity-Femininity
It is the degree to which a society displays mostly traditionally male or traditionally female traits.
These terms generally depict individuals who are “macho” or who display strong maternal instincts.
Time Orientation
It is the degree to which cultures possess a short or long perspective on time.
Long-term cultures place much greater value on their history & their traditions.
Short-term cultures tend to support behaviors that often have negative connotations-instant gratification, failure to plan for retirement, low savings etc.
Personality Types
Personality Types
Achieving Personality-Job Fit
Personality Types • Realistic • Investigative • Social • Conventional • Enterprising • Artistic
Holland’s Typology of Personality and Congruent Occupations
Relationships among Occupational Personality Types
Emotions- Why Emotions Were Ignored in OB
The “myth of rationality”
Organizations are not emotion-free.
Emotions of any kind are disruptive to organizations.
Original OB focus was solely on the effects of strong negative emotions that interfered with individual and organizational efficiency.
What Are Emotions? Affect A broad range of emotions that people experience. Emotions
Moods
Intense feelings that are directed at someone or something.
Feelings that tend to be less intense than emotions and that lack a contextual stimulus.
What Are Emotions? (cont’d)
Felt versus Displayed Emotions
Emotion Dimensions
Variety of emotions Positive Negative
Intensity of emotions Personality Job
Requirements
Frequency and duration of emotions How
often emotions are exhibited. How long emotions are displayed.
Facial Expressions Convey Emotions
Emotion Continuum
The closer any two emotions are to each other on the continuum, the more likely people are to confuse them.
Gender and Emotions
Women
Can show greater emotional expression. Experience emotions more intensely. Display emotions more frequently. Are more comfortable in expressing emotions. Are better at reading others’ emotions.
Men
Believe that displaying emotions is inconsistent with the male image. Are innately less able to read and to identify with others’ emotions. Have less need to seek social approval by showing positive emotions.
External Constraints on Emotions Organizational Influences
Cultural Influences
Individual Emotions
OB Applications of Understanding Emotions
Ability and Selection
Decision Making
Emotions are an important part of the decision-making process in organizations.
Motivation
Emotions affect employee effectiveness.
Emotional commitment to work and high motivation are strongly linked.
Leadership
Emotions are important to acceptance of messages from organizational leaders.
OB Applications of Understanding Emotions
Interpersonal Conflict
Conflict in the workplace and individual emotions are strongly intertwined.
Deviant Workplace Behaviors
Negative emotions can lead to employee deviance in the form of actions that violate established norms and threaten the organization and its members. Productivity failures Property theft and destruction Political actions Personal aggression
Ability and Selection
Emotional Intelligence (EI) Self-awareness Self-management Self-motivation Empathy Social skills
Research Findings
High EI scores, not high IQ scores, characterize high performers.
Steps Leading To Successful Organizational Socialization New recruits placed in high morale groups Relaxed orientation program Socialization by a good supervisor Timely/ consistent feedback Relevant training Challenging first job