Performance Evaluation Night Auditor

NIGHT AUDITOR – PERFORMANCE EVALUATION EMPLOYEE:

REVIEW DATE:

HOTEL:

EVALUATOR:

The following ratings will be used to evaluate your performance. Please complete prior to your scheduled appraisal. The evaluating supervisor will also complete this form. [5] Outstanding Performance consistently exceeds performance standards. [4] Above Average Performance meets and usually exceeds performance standards. [3] Satisfactory Performance meets standards. [2] Below Average Performance usually below performance standards. [1] Unsatisfactory Performance below standards.

1. Ensures the highest level of guest satisfaction by doing whatever is necessary to make it happen. Rating:________ Comments:______________________________________________________________ _______________________________________________________________________ ______________________________________________________________________

2. Effectively sells the hotel to ensure the highest rates and highest levels of occupancy. a. Utilizes yield management effectively. b. Captures all pieces of business possible. c. Uses suggestive selling, up selling, to maximize revenues. d. Practices top down and bottom up selling as appropriate to increase revenues. Rating:________ Comments:______________________________________________________________ _______________________________________________________________________ ______________________________________________________________________

3. Is able to perform basic duties at the front desk. a. Checks guests in, keeping in mind special requests, availability, etc. b. Verifies all information with guest to assure accuracy, assures valid method of payment upon arrival. c. Checks out guests smoothly and accurately. All forms are filled out accurately. All charges are posted correctly. d. Work is correctly balanced each shift to assure a smooth evening for the Night Auditor. e. Cash bank is counted at the beginning of your shift. Cash bank is maintained within company policy. f. Familiar with and able to operate all Front Office equipment. g. Delivers guest messages, faxes, priority mail, Federal Express packages, etc. in a timely manner. h. Familiar with ADA requirements and the proper use of the equipment. Rating:_______ Comments:______________________________________________________________ _______________________________________________________________________ ______________________________________________________________________

4. Prepares for the activities of the day to assure a smooth, well-organized day. a. Reviews arrivals. b. Informs guests of the services available and of the charges associated with the use of the phone. c. Communicates with co-workers and other departments on items of importance. Assist with laundry when available or required. d. Restocks supplies, maintains cleanliness of lobby and outside entrance area, front desk and cleans payphone and area, and storage areas including vacuuming, dusting, and cleaning all glass. e. Maintains coffee in the lobby for the guest. f. Checks availability in order to sell effectively. g. Reads and initials log book and checks mailbox daily.

Rating:_______ Comments:______________________________________________________________ _______________________________________________________________________ ______________________________________________________________________

5. Stays updated on all current promotions and specials that the hotel is offering and actively encouraging our guests to participate where appropriate. a. Frequent Guest Program b. Hotel's Local Promotions c. Hotel Franchise Promotions d. Utilizes top down selling, even during times of specials e. Hotel Franchise special rate programs Rating:_______ Comments:______________________________________________________________ _______________________________________________________________________ ______________________________________________________________________

6. Able to answer the switch board and transfer calls effectively. a. Familiar with extensions. b. Proper recording of messages. c. Wake-up calls handled correctly. d. Keeps guest list up-to-date. e. Make courtesy calls to all new arrivals to ensure guest satisfaction Rating:_______ Comments:______________________________________________________________ _______________________________________________________________________ ______________________________________________________________________

7. Familiar with all safety and fire procedures. a. Reports any unusual matters of importance to supervisor. b. Proper procedure for fire alarm or failure notice. c. Utilizes proper security procedures for guest room keys and masters. d. Provide security by observing halls and building exterior frequently and by being aware and reacting to disturbances. e. Knowledge in proper use of fire extinguishers. f. Salt, sand or kitty litter sidewalks if ice is an issue. Rating:_______ Comments:______________________________________________________________ _______________________________________________________________________ ______________________________________________________________________

8. Night Audit a. Able to work with little or no supervision. b. Verifies all account postings and balances. Able to find and correct errors. c. Balances transactions and all reports daily. d. Closes the books for one day and begins the new day. e. Balances and transmits transactions daily. f. Walk property periodically throughout evening. g. Deliver newspapers. h. If it snows, call maintenance if necessary. Check on snowplowing.

Rating:_______ Comments:______________________________________________________________ _______________________________________________________________________ ______________________________________________________________________

9. General Responsibilities a. Performs minor maintenance repairs to keep guests happy and to keep from calling in maintenance personnel during off hours. b. Performs preventive maintenance items on computer to keep speed and efficiency up. c. Knows the location of all water shut-off valves and how to use them. d. Requests things to do from supervisors in order to use time effectively during the night audit shift. Rating:_______ Comments:______________________________________________________________ ______________________________________________________________________

10. Performs other duties as requested. Rating:_______ Comments:______________________________________________________________ _______________________________________________________________________ ______________________________________________________________________

11. Time Allocation: Time allocation varies from shift to shift. It is important that the lowest periods be productively occupied with completing assigned tasks. The audit must be completed in the time allotted such that the next business day may begin. Comments:____________________________________________________________ _____________________________________________________________________ _____________________________________________________________________

12. KEY RESULT INDICATORS: a. Accuracy of record keeping and mathematical calculations. b. Personal and work area appearance. c. Positive and cheerful attitude and good guest relations. d. Sales ability as measured by occupancy and ADR achieved during scheduled shifts by reservations and check-ins. e. Balances everyday. Comments:______________________________________________________________ _______________________________________________________________________ ______________________________________________________________________

AREAS OF STRENGTH: _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________

AREAS OF WEAKNESS: _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ OVERALL RATING:_______ _____________________________________________________ EMPLOYEE / DATE _____________________________________________________ EVALUATOR / DATE