Humongous Insurance
Patient Health Education Seminar Presented by Dr. Bob Gage, M.D. August 31, 2004
Agenda • Establish objectives for this seminar • Review current patient health education practices • Discuss health education theories and principles as applied to patients • Plan and evaluate individualized patient education programs • Discuss recent patient health education developments • Questions and answers 2
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Objectives • Demonstrate how to communicate and evaluate health information • Plan and carry out a patient education session • Identify the education needs of patients throughout their lifespan • Act as resource in health education developments (e.g., • Discuss recent Patients’ Bill of Rights) and ethical issues
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Current Practices • Current process for the delivery of patient education information
Physician – patient consultation
Establish patient education needs
Diagnosis of patient condition 4
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Theories and Principles • The Patient Education Control Board establishes hospital policies • Periodically evaluate the content quality and availability of health education programs
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Patient Education Programs • Driving safe: An 8-hour course that reviews driving safety and rules • Lung disease: A program to help you learn to live with lung disease • Weight management: Education sessions designed to teach you new behaviors to help manage your weight • For a complete listing, visit (insert link to brochure file)
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Recent Developments • Revisions to the Patients’ Bill of Rights • Patient satisfaction feedback mechanisms – Questionnaire – Feedback evaluation graph
• Patient education instructional video
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Recent Developments • Sample questionnaire results
Q # Experience
Rating (1-10)
1
Administrative process
8
2
Taking vital statistics
7
3
Clear explanation of diagnosis
9
4
Clear explanation of preventative medicines
10
Overall rating
8.5
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Recent Developments
Rating
• Sample feedback graph 10 9 8 7 6 5 4 3 2 1 0
Patient #1 Patient #2 Patient #3
1
2
3
9
Question
4
Overall
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Recent Developments • Instructional video
10
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Questions and answers
11
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