Orm Employer Survey 09

  

Occupational Risk Management Employer Satisfaction Survey

ORM’s objective is to provide pro-active and objective claims management to assist in the administration of your Ohio Workers’ Compensation program. Ultimately, the goal is to reduce your workers’ compensation premiums by working with you to contain costs through claims management, policy and procedure enhancement, and applicable discount programs. We are dedicated to providing superior customer service, and would like to obtain your feedback on how we are doing. Please take a minute to complete this brief survey and return to us via the fax number listed below. Thank you.   (Please rate each of the following: 1 being least satisfied to 5 being the most satisfied)  

1) Communication Ability to contact an ORM representative

1

2

3

4

5

Prompt response to voice or e-mail messages

1

2

3

4

5

Professionalism of ORM communication

1

2

3

4

5

Providing better understanding of Ohio workers’ compensation

1

2

3

4

5

Knowledge in resolving claims questions/issues

1

2

3

4

5

Pro-active and objective claims strategies

1

2

3

4

5

Timely follow-up on promised actions

1

2

3

4

5

3)

Hearing Representation

1

2

3

4

5

4)

Cost Containment Recommendations

1

2

3

4

5

1

2

3

4

5

2) Claims Management

5) General Overall satisfaction with ORM services

Suggestions for improvement that will help us better meet your needs:

____________________________________________________________________________ ____________________________________________________________________________ Suggestions for other services you may be interested in: ____________________________________________________________________________

____________________________________________________________________________ Have you met with an ORM Account Representative in the past year? _______ If you would like to speak with your assigned Account or Claims Representative please complete the information below: Name:________________________________ Company: _____________________________ Phone:__________________________

and/or E-mail: _______________________________

† Check here to be added to our future e-mail communications/surveys.

Please fax completed form to: 614-717-4433