Ob Assignment Final

Conflict & Managing Conflict

Group 4 MPE, JSW Steel Limited

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Conflict Conflict often occurs when there is a disagreement between two or more people about policies, process, activities or outcome.

Group 4 MPE, JSW Steel Limited

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Conflict Conflict is the initiation of revolution Quality of conflict is symbol of the civilization you are living.

Group 4 MPE, JSW Steel Limited

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Why conflict?

Group 4 MPE, JSW Steel Limited

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Levels of Conflict • Intra-personal • Interpersonal • Inter-group • Intra group • Inter-organizational

Group 4 MPE, JSW Steel Limited

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Symptoms of conflict • Not speaking or ignoring each other • Contradicting & bad mouthing each other • Deliberately undermining or not cooperating with each other. • Cliques or factions meeting to discuss issues separately • Grudge from left out people.

Group 4 MPE, JSW Steel Limited

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Causes of Conflicts • Poor communication • Insufficient resources • Personal chemistry • Leadership problems

Group 4 MPE, JSW Steel Limited

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Cost of Conflict • Hampers productivity • Destroys relationship • Creates barriers to individual and organizational effectiveness • Derails teamwork, Creates enemies and hidden agendas • Lowers morale & adds stress • Waste time, money and resources • Affects the ability to stay competitive

Group 4 MPE, JSW Steel Limited

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Benefits of Conflict If managed well, Conflict can • • • • • •

help increase strength and cohesion provide a safety valve function help clarify issues and goals foster improved communication trigger innovation and creativity be a major cause of change

Group 4 MPE, JSW Steel Limited

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Ways people deal with conflicts • Avoiding • Accommodating • Competing • Compromising • Collaborating

Group 4 MPE, JSW Steel Limited

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Stages of conflict • Latent conflict- where competitive situations could spill over into conflict. • Open conflict – which triggered by an incident & suddenly become a real conflict • Aftermath conflict – particular problem may have been resolved but the potential for conflict still exist, which could be very high in win-loose situation.

Group 4 MPE, JSW Steel Limited

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Managing conflicts In case of Avoidance: Create supportive & safe environment for bringing issues out in open. Accommodating: Create non threatening environment, focus over issues, not over people, Focus over problems & not over placing blames. Competing: Imbibe mutual respect, mutually identify goals, be unconditionally constructive, Compromising: Ensure that there are no hurt feelings, share information, consider different possible solutions Collaboration: Set realistic definite deadlines for decision making.

Group 4 MPE, JSW Steel Limited

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Managing conflicts The strategies groups use to managing conflict can be • Lose-Lose • Win-Lose • Win-Win As a manager one must strive to use Win-Win Strategy, whether it is interpersonal conflict or highly escalated conflict between management & Worker’s Union.

The key remains effective communication, listening and the mutual respect. Group 4 MPE, JSW Steel Limited

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Not in My Workplace!

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Group 4 MPE, JSW Steel Limited

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Thank You Group#4 MPE- JSW Steel Ltd.

Group 4 MPE, JSW Steel Limited

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