New Mill En Empowering

The World Today New Millenium Empowering Pritesh shah Power Transmission Engineers Baorda

The World Today Some Predictions about 21st Century, by Gurus Peter Drucker, Tom Peters, Alvin Toffler : ■ Non-socialist & Post-capitalistic Society ■ Service Revolution - bigger Service Sector ■ Knowledge & Information - key to development ■ Knowledge Society / Knowledge Economy ■ Knowledge Workers / Knowledge Executives ■ IT revolution - World becomes a Global Village ■ IT revolution - birth of Virtual Organizations

The World Today more Predictions about 21st Century, by Gurus Peter Drucker, Tom Peters, Alvin Toffler : ■ move towards paperless office ■ more pluralistic workforce composition - women ■ lean production systems - customization ■ changed expectations, aspirations of workforce ■ contractual employment / ongoing recruitment ■ more and more competitive global market / more and more assertive customers

The World Today Few more Predictions about 21st Century, by Gurus Peter Drucker, Tom Peters, Alvin Toffler : ■ Organization Culture in Business World, for achieving success, would be typified by : • Customer Focus, Managing Change, & TQM • Continuous Learning • Continuous Improvement • Continuous Innovation & Creativity • Entrepreneurship & Pro-active Approach

HRD Perspectives for 21st Century ■

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Knowledge and Information, rather than capital are the main source of economic development People are the most valuable assets of tomorrow’s organization, because of the boundless potential of creative and knowledge-rich people Hence ‘People Management’ has essentially shifted from earlier ‘personnel management’ to more recently ‘human-resources management’ & lately to ‘human-resources development’

Panchasheel of the New Millenium ■ ■ ■ ■ ■

HUMAN-centered Development KNOWLEDGE-centered Society INNOVATION-centered India WOMAN-centered Family CHILD-centered Education

Empowering for the new Millenium Recipe for Success - some crucial factors ■ Clarity of Vision (working without a vision is like putting together a jigsaw puzzle without having the picture before you - Chairman ICICI ) ■ Two-way communication - team-work, effective internal listening, transparency ■ Differentiation - not only of products, but also of other deliverables in entire consumption chain ■ Quality Management -involving every individual ■ Cost Management - customer value creation

Empowering for the new Millenium ( Clarity of Vision ) ■

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Need for vision to be clear, concise, memorable and reachable The Best Visions portray the future but dont necessarily dictate how to get there Vision-building, as well as process of defining mission and values must be highly participative People involvement will ensure the creation of a ‘shared vision’, ‘shared mission and values’ A ‘shared vision’ provides a focus, so it is clear ‘what everyone together is aiming to achieve’

Empowering for the new Millenium ( Two-way Communication ) ■ ■

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Need to have essentially everyone on board Need for a transparent and effective two-way communication system, vertically and laterally Includes communication of policy, objectives, internal / external customer requirements, and other essential data, information, and feedback Need for effective internal listening and healthy communication between interfacing functions Need to invest in a set of new attitudes, habits and culture supporting all such communication

Empowering for the new Millenium ( Differentiation ) ■ ■

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Differentiation necessary to ensure leadership Need to be creative and innovative, both in products and product-building / delivery related processes to out-perform the competition Need to rapidly unlearn old ways and to start leapfrogging to new and creative ideas Need to recognize that speed of response and reduced cycle-times (speed of product /service realization) has become a major differentiating factor, without any compromise in quality

Empowering for the new Millenium ( Quality Management ) ■

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Quality is no more a big advantage, but not taking it seriously, is definitely most damaging Quality Management is all about improving systems, processes, products, and services It’s about creating an environment to ensure proper transactions & successful relationships It’s about involvement of every individual and people having the right attitude / understanding It’s about continuous improvement of employee quality, through own commitment to quality

Empowering for the new Millenium ( Cost Management ) ■

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It’s all about quick cost intelligence & managing cost upstream, to be able to remain in business It starts with cost-effective designing and value engineering, for producing defect-free product at targeted costs, considering resources used Its all about eliminating use of all unnecessary resources as also unutilized /surplus resources Its all about value-creation and value-delivery to the customer, eliminating all other costs

Empowering for the new Millenium ( Conclusion ) ■

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the rules of economic activity, however, are being rewritten almost every decade and while the future continues to be more uncertain, new opportunities and challenges are emerging to continue having a competitive advantage, the changing scenario must be recognized at least if not foreseen, and accepted for making necessary changes in the business strategies systems, structures, environments, cultures must be continually re-examined / reviewed, and suitably changed for remaining successful

Elements of success . . . . . . . . . and some winning strategies ■

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Change in Old Mindset of top management • harnessing of intellectual capital - human resources • investment in training and re-training programs to build new competencies in the employees

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Adopting a new Global Mindset • operating on basis of global competition, global standards, global management style, without differentiating between domestic and export markets

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Streamlining of the Organization • accent on productivity and reduced cycle times • emphasis on innovation and professional Marketing

Doing Business in the New Paradigm ■ ■ ■ ■ ■ ■ ■ ■

Manager’s approach to life Self-managed Pragmatism Congruence - Essence of the New Paradigm The Paradigm Shift - Raplexity The Paradigm Shift - Changing World Views Managing Paradoxically Contrasting Management Paradigms Triangular Relationships

Manager’s approach to Life World Systems Economic Technical

Social External Roles

Internal Roles

Home

Body

Work

Community

Manager Coping Processes

Mind

Emotions

Manager’s Coping Process C o p in g P r o c e s s e s F lig h t

T ra n s c e n d

E s c a p is t b e lie f s

M in d R e o r ie n t a t io n

O t h e r C u lt s

S -

p ir it u a l ( S e lf le s s ) : C o n c e p ts V a lu e s A t t it u d e s

F ig h t E x p e r ie n t ia l

S e n s o r y ( S e lf is h ) : - Body - S enses - F e e lin g s

M in d D e v e lo p m e n t O th e r

Congruence Essence of the New Paradigm ■ ■

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Managerial life styles are based on ‘mind styles’ ‘Mind styles’ / one’s thinking must be reoriented to transcend both the ‘self-centered’ and the ‘self-denying’ extremes, thereby evolving towards “detached involvement” In place of ‘dominance’ or ‘dependence’ is a congruent interdependence Congruence achieved by synthesis of : • technology of how to make a living, with the psychology of how to live • the science with the art of management

Congruence Essence of the New Paradigm The need for ‘Congruent Interdependence’, can be easily understood, if one realizes that : ■ the individual needs the organization, in order to be able to achieve his full potential ■ the organization needs the individual, in order to be able to realize its goals ■ the Society needs organized individuals, so as to be able to attain a rising quality of life hence ‘congruence’ is the essence of the new paradigm

The Paradigm Shift - Raplexity Quantitative / Qualitative World View Concept of man Values Thinking Living Concept of Wealth Role of Business Organizational Culture Management Style Role of Manager

Transience “rap (idity / comp) lexity” / Revolutions : agri. ➙industrial ➙technol. ➙info. ➟consciousness mechanistic ➙holistic ➙holographic econ. ➙social ➙human. ➙holistic ➟transpersonal competitive ➙cooperative analytic ➙creative ➟intuitive survival ➟resonance land ➙cattle ➙money ➙information ➟ consciousness power-driven ➙purpose-driven ➟planetary power ➙role ➙achievement ➟support purse / person ➟vision control and aggression ( threat / stress ) ➟ caring and connection ( trust / energy ) problem-solving ➟leadership fear of losing ➟joy of doing

The Paradigm Shift Changing World Views Cartesian-Newtonian Objective (positivistic) Certainty (deterministic) Analytic (reductionist) Building-Block (materialistic) “Clock” (mechanistic)

Quantum-relativistic

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➨ Subjective ➨ Approximations ➨ Holistic ➨ Network ➨ “Thought”

Managing Paradoxically Old Paradigm

➨New Paradigm

Using Logic

➨ Using Intuition

Working with words, numbers Safeguarding, preserving

➨ Working with pictures, music, tactile ➨ Experimenting, Exploring

Time as the reference

➨ Space as reference

Work sequentially

➨ Simultaneous Inputs

Breaking ‘whole’ into ‘parts’

➨ Unifying ‘parts’ into ‘whole’

Physical material viewpoint

➨ Spiritual viewpoint

“ Me in the World ”

➨ “ The World in me ”

Managing Paradoxically To change from the Old Paradigm, to the many contrasting characteristics of the New Paradigm, there’s a need to cultivate almost contradictory or apparently paradoxical qualities, such as : ■ “Converging Divergence” ■ “Constructive Discontent” ■ “Flexible Persistence” ■ “Confident Humility” ■ “Relaxed Attention” ■ “Mindless perception”

Contrasting Management Paradigms Characteristic

Old Paradigm

New Paradigm

Strategy

Planned

Entrepreneurial

Structure

Hierarchy

Network

Systems

Rigid

Flexible

Staff

Title and Rank

Being Helpful

Style

Problem-solving

Transformational

Shared Value

Better sameness

Meaningful difference

Focus

Institution

Individual

Source of strength

Stability

Change

Leadership

Dogmatic

Inspirational

Triangular Relationships Benevolent understanding

Sympathy Indifference

Antipathy

Clear vision of reality

Blind optimism

Practical realism

Fearful pessimism

Serenity

Excitement

Apathetic calm Depression

Transcended acceptance / elimination of the cause

Rebellion

Compromise Submission

The C’s for a Sea-Change in Your Co. ■ ■ ■ ■ ■ ■ ■ ■ ■

Compassion and Commitment - to meet Customer Needs of Cost and Cycle Time - must be the Common Factor Communicated to ALL - in a Chain of Business Processes - and enable All to Comprehend the need - to develop appropriate Competencies to perform - and proactively take Corrective Action to Continuously Improve - and absorb Changes that are Constant - and increase turnover by Crores