New Counsellors Training Checklist
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New Counsellors’ Orientation Checklist – April/May 2008 Category
Item
Organization Introduction to Organization: Mission and Vision People Introduction to Counsellors Introduction to Heads and Admin Ta’aruf Outing Logistics Office and office space Phone line: - How to transfer - How to put caller on hold Remote Call-taking procedures Navigation of Online Forums Ongoing Discussion Framework Training Reading previous Call Reviews from Forum Reading of previously covered topics from “Binders” Contributing to previous topic discussions Counselling Highlights from Call Handling Procedures Policies and Procedures, Constitution and Code of Ethics Reading of Call Handling Policies and Procedures Document Reading of Constitution Reading of Code of Ethics Shadowing Shadow 1 Shadow 2 Practical Call Scenarios
Trainer
Scheduled Date April 30th
April 30th April 30th April 30th
April 30th April 30th April 30th Self
April 28th – May 9th
Self
April 28th – May 9th April 28th – May 18th April 30th
Self
April 28th – May 9th
Self Self
April 28th – May 9th April 28th – May 9th Week of April 28th Week of May 5th Week of May 5th
Completion Date
Item
Organization Introduction to Organization: Mission and Vision People Introduction to Counsellors Introduction to Heads and Admin Ta’aruf Outing Logistics Office and office space Phone line: - How to transfer - How to put caller on hold Remote Call-taking procedures Navigation of Online Forums Ongoing Discussion Framework Training Reading previous Call Reviews from Forum Reading of previously covered topics from “Binders” Contributing to previous topic discussions Counselling Highlights from Call Handling Procedures Policies and Procedures, Constitution and Code of Ethics Reading of Call Handling Policies and Procedures Document Reading of Constitution Reading of Code of Ethics Shadowing Shadow 1 Shadow 2 Practical Call Scenarios
Trainer
Scheduled Date April 30th
April 30th April 30th April 30th
April 30th April 30th April 30th Self
April 28th – May 9th
Self
April 28th – May 9th April 28th – May 18th April 30th
Self
April 28th – May 9th
Self Self
April 28th – May 9th April 28th – May 9th Week of April 28th Week of May 5th Week of May 5th
Completion Date
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