Multitech's Voip Solution

customer success story MultiVOIP

JCSCo

Alliant Resources Cuts JCSCo Telephone Costs by 30%! The Challenge JCSCo was faced with high telecommunication expenses, with all of their inter-office communication, that were affecting their bottom line profitability. They turned to Alliant Resources for help. “It was only natural to accept Alliant’s recommendation about the Multi-Tech MultiVOIP solution, as they had in the past clearly demonstrated their telecom expertise,” stated Tony Sharpe, head of JCSCo’s rapidly growing

Alliant Resources, headquartered in Atlanta Georgia, successfully curtailed inter-office telephone costs for Joseph C. Sansone Company (JCSCo) by implementing a Voice over IP network. Utilizing the Multi-Tech MultiVOIP gateway solution, Alliant Resources has satisfied JCSCo’s expectations by reducing their total long

IT department.

distance bill by as much as 30%.

Alliant, a Multi-Tech Optimum Reseller partner, represents a new breed of high-tech reseller; part interconnect, part networking system integrator, part telephone/Internet/Intranet service

JCSCo is a nationally

company and a complete voice/data business solution provider. “We had an open business relationship with JCSCo with prior

recognized industry leader

projects. Therefore, when they came to us for help in reducing their office-to-office telecommunications costs we quickly recommended

in the field of business

Multi-Tech’s Voice over IP solution,” explains Michael Kirchhoff, Senior

tax saving solutions.

IT Engineer at Alliant. “Because they were eventually going to replace their solution. Therefore, Multi-Tech’s affordable MultiVOIP gateway made perfect sense.”

The Multi-Tech Solution With MultiVOIP, JCSCo can eliminate their recurring long distance charges by bridging their existing voice network to their data network. MultiVOIP is a point-to-point solution (one is required at each location) that merges voice/fax from traditional telephones onto the IP data network. It then utilizes another MultiVOIP gateway at the remote end to separate the voice/fax from the data network and sends it back to

In business for more than thirty years, they work with more than 15,000 diversified clients and have achieved client tax savings of more than $1 billion. With headquarters in St. Louis, MO, they employ

the receiving phone.

a staff of almost 100, with branch

Alliant implemented the Multi-Tech Voice over IP solution using two 2-port MultiVOIP

offices in Atlanta and Boston.

gateways at the remote Atlanta and Boston offices and a 4-port MultiVOIP gateway in St. Louis. They utilized the existing T1 WAN infrastructure between offices to route the voice traffic along with their current data traffic, thereby doubling the efficiency of the pipe without adding any additional costs.

“

The voice quality is excellent and we could not be happier.... -Tony Sharpe, JCSCo

“

corporate PBX in St. Louis, they did not want to invest in a proprietary IP-based PBX

Implementation In a matter of three weeks, from the initial purchase order, everything was up

Alliant Resources, Inc.,

and running smoothly. Alliant deployed the solution in the Atlanta and Boston

a Multi-Tech Optimum Reseller, was

branch offices first, by installing 2-port E&M trunk cards in the Samsung DCSC key telephone systems in each office. The MultiVOIP gateway connects directly to the

founded in 1996 by Michael Kirchhoff

key telephone system. Then the corporate office in St. Louis was brought online

in Lawrenceville, GA

via a 4-port SLC card interfaced to the JCSCo InterTEL Axxess PBX. Again, the MultiVOIP gateway connects directly to the PBX utilizing an FXO connection. Feature keys were programmed on the respective telephone systems, which allowed direct access to the MultiVOIP gateways. This speeds up dialing patterns and allows staff to recognize internal VoIP office-to-office calls. Each city is able to dial the operator/reception group, the company automated-attendant voicemail and access

a northeast suburb of Atlanta, to provide telecommunication and computer networking integration

the trunk group of local lines in the distant city by simply dialing “9”.

services to small - medium sized

“Multi-Tech’s technical support was excellent in supporting us with all aspects

companies. Alliant is, quite simply, a

of deployment,” states Kirchhoff. “The most challenging issues were opening the

necessary creature of today’s highly

appropriate router ports on the deployed cities to handle the packetized voice traffic on the IP network.”

The Results JCSCo expects to realize their nominal initial investment in equipment in four to six months. Beyond that, they will simply be adding to their bottom line profitability. “This whole voice-over-IP project came off exactly like Alliant promised and clearly in a speedy deployment,” claims Sharpe. “The voice quality is excellent and we

convergent times. The IT professionals at Alliant Resources are committed to providing excellent service, quality products and valuable solution resources that help companies achieve their corporate goals.

could not be happier with our decision in selecting Multi-Tech and Alliant.” For more information contact: Alliant Resources, Inc., 1182 Oakhurst Trail, Suite 101,

MultiVOIP Gateway

Lawrenceville, Georgia 30043.

· Routes intra-office calling over the data network instead of the PSTN

FAX: 770-441-2727 or

· Flexible 1-, 2-, 4-, 8 and 24-port solution · Award-winning, PSTN voice quality · Direct connections to traditional phones, faxes or PBX systems · No additional hardware needed

World Headquarters Tel: (763)-785-3500 or (800) 328-9717 www.multitech.com 6/02 Copyright © 2002 by Multi-Tech Systems, Inc. All right reserved.

Telephone: 877-441-3939 or 770-441-9999 E-mail: [email protected] Web: www.alliantresources.com