Mbahcs (1st Semester )

HUMAN RESOURCE MANAGEMENT (CASE STUDY) NAME : MR.ABIN BABY ROLL NUMBER : 510921382 LEARNING CENTRE : M.I.T,MANIPAL. DATE OF SUBMISSION AT THE LEARNING CENTRE :19/6/09

HUMAN RESOURCE MANAGEMENT (CASE STUDY)

QUICK POST

(COURIER SERVICES COMPANY)

INTRODUCTION

•200 EMPLOYEES •COMPANY IN FLORISHING •WORKLOAD VARIES (MAY,JUNE AND JULY INCREASED WORKLOAD)

Q1.MR KAPUR’S STYLE OF LEADERSHIP FRIENDLY LEADER

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-PROVIDES SNACKS AND TEA (IF EXTRA WORK)

PARTICIPATES IN GROUP

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-MOTIVATES AND TRY TO MAKE THEIR WORK PLEASENT

Q1.MR KAPUR’S STYLE OF LEADERSHIP GIVING ORDERS

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-ASSIGH EXTRA WORK

ACCEPTING SUGGESTIONS AND REQUEST

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-COMPENSATORY OFF

INFERENCE

MR KAPUR’LEADERSHIP STYLE WAS

PARTICIPATIVE /DEMOCRATIC

Q.2BEHAVIOUR OF EMPLOYEES DURING THE LEADERSHIP OF MR.KAPUR AND MR.INDRONEIL

STYLES MR.KAPUR :DEMOCRATIC MR.INDRONEIL : AUTOCRATIC

1.COMMITMENT MR.KAPUR’ PERIOD : HIGH COMMITMENT TO WORK MR.INDRONEIL’ PERIOD : NO COMMITMENT TO WORK

2.SELF INTEREST MR.KAPUR’ PERIOD : EMPLOYEES WERE READY TO POSTPONE THEIR PERSONAL INTERESTS MR.INDRONEIL’ PERIOD : EMPLOYEES WERE NOT READY TO POSTPONE THEIR PERSONAL INTERESTS

3.WORK ATMOSPHERE MR.KAPUR’ PERIOD : ENJOYABLE MR.INDRONEIL’ PERIOD : TOO MECHANICAL

Q.3 SUGGESTIONS TO MR.INDRONEIL TO IMPROVE THE SITUATION 1.KNOWLEDGE  IMPROVE KNOWLEDGE REGARDING EMPLOYEE BEHAVIOR 2.FLEXIBILITY  TAKE EMPLOYEES SUGGESTIONS ALSO 

SUGGESTIONS TO MR.INDRONEIL TO IMPROVE THE SITUATION 3.JUDGEMENT  JUDGE THE PRESENT SITUATION CORRECTLY 4.COURAGE  SHOW COURAGE IN OVERCOMING THE SITUATION

SUGGESTIONS TO MR.INDRONEIL TO IMPROVE THE SITUATION 5.ENTHUSIASM  TAKE INTEREST IN EMPLOYEE MATTERS 6.FRIENDLINESS AND AFFECTION  BE FRIENDLEY WITH EMPLOYEES

Q.4 MEASUREMENT OF EMPLOYEE MORALE AT QUICK POST 1.THE SUPERVISOR’S IMPRESSION 2.THE GUIDED INTERVIEW 3.THE UNGUIDED INTERVIEW 5.A COMBINATION OF GUIDED AND UNGUIDED INTERVIEW

MEASUREMENT OF EMPLOYEE MORALE AT QUICK POST 5.AN ANALYSIS OF COMBANY RECORDS 6.THE “LISENING PROCESS” 7.THE QUESTIONNAIRE 8.A COMBINATION OF THE FOREGOING METHODS

THANK YOU