Mbahcs (1st Semester )

MANAGEMENT PROCESS AND ORGANIZATIOAL BEHAVIOUR (CASE STUDY) NAME : MR.ABIN BABY ROLL NUMBER : 510921382 LEARNING CENTRE : M.I.T,MANIPAL. DATE OF SUBMISSION AT THE LEARNING CENTRE :19/6/09

MAVERICK LEARNING 

INTRODUCTION



INVOLVED IN DISTANCE EDUCATION



STUDENTS :WORKING PROFESSIONALS TO



PEOPLE IN REMOTE AREA

IMPLEMENTING TECHNOLOGY ENABLED LEARNING

Q.1 REACTIONS TOWARDS CHANGE 1.ANGER 2.DENIEL 3.ACCEPTANCE

1.ANGER



BLAME THE MANAGEMENT



NONCOOPERATION

“WHY TO IMPLEMENT EVERYTHING THAT LEARNING CONSULTANTS SUGGEST”

2.DENIAL 

MAKING EXCUSES

1.PREPARING E-CONTENT IS DUPLICATION OF WORK. 2.STUDENTS FROM REMOTE AREA CANNOT ACCESS IT. 3.DIFFICULT TO CATCH UP WITH CHANGE.

3.ACCEPTANCE

Q.2 STEPS TAKEN BY Mr SHANTHARAM PHASE 1 1.ALLOTED ACADEMIC WORK TO FEW PEOPLE.

2.RESPONSE INCREASES 10 TIMES .(GOT VERY INTERESTING RESULTS)

PHASE 2 1.CALLS MEETING OF ALL ACADEMICIANS (EDUCATION AND COMMUNICATION)

2.MADE MORE TEAMS AND ALLOCATE RESPONSIBILITY (EMPLOYEE PARTICIPATION AND INVOLEMENT)

PHASE 2 3.ENSURED TO PROVIDE TECHNICAL ASSISTANCE. (FACILITATION AND SUPPORT)

4.INTRODUCED CREDIT POINTS TO RECOGNISE THEIR EFFORTS. (NEGOTIATION AND AGREEMENT)

Q.3 STEPS TO OVERCOME THE RESISTANCE TO CHANGE

1.UNFREEZING 2.MOVING/CHANGING 3.REFREEZING

PHASE 2 1.UNFREEZING CALLS MEETING OF ALL ACADEMICIANS (EDUCATION AND COMMUNICATION)

MADE MORE TEAMS AND ALLOCATE RESPONSIBILITY (EMPLOYEE PARTICIPATION AND INVOLEMENT)

PHASE 2 2.MOVING/CHANGING ENSURED TO PROVIDE TECHNICAL ASSISTANCE (FACILITATION AND SUPPORT) INTRODUCED CREDIT POINTS TO RECOGNISE THEIR EFFORTS (NEGOTIATION AND AGREEMENT)

THANK YOU