Making Microfinances Work
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INTERNATIONAL LABOUR OFFICE
Making Microfinance Work Managing for improved performance Craig Churchill and Cheryl Frankiewicz
Table
of
Contents
Acknowledgements Foreword Acronyms I Introduction to Microfinance Management 1 The Manager’s Mandate 2 Financial Services and the Poor 3 Institutional Options 4 Strategic Direction II Markets and Marketing Introduction 5 Microfinance Market Research 6 Product Development 7 Communicating Value 8 Customer Service 9 Customer Loyalty III Managing Risks 10 Introduction to Risk Management 11 Credit Risk 12 Staff Fraud and Security Risk 13 External Risks IV Organizational Architecture Introduction 14 Human Resource Management 15 Institutional Culture 16 Organizational Structure 17 Using Organizational Architecture to Manage Growth V Towards Greater Efficiency and Productivity 18 Understanding Efficiency and Productivity 19 Performance Incentives 20 New Technologies 21 Managing Change 22 Costing and Pricing 23 Plans, Budgets and Reports 24 Managing Performance Bibliography Index
Microfinance has long been recognized as having significant potential to create jobs and reduce poverty. But to meet the twin challenges of growth and sustainability, managers of microfinance institutions (MFIs) must not only understand essential management functions: they must also be armed with innovative ideas and strategies to succeed in today’s increasingly competitive environment. This training manual provides a valuable overview of the key management principles necessary to optimize the services of MFIs and brings together useful lessons from numerous MFIs worldwide to help managers strengthen the performance of their unit, branch or institution. Either used alone or as part of a management training course, Making Microfinance Work: Managing for improved performance offers an arsenal of tools and advice. The book examines the markets and marketing of MFIs and captures the different ways in which managers can communicate the value of their products and services. It introduces effective methods for enhancing efficiency and productivity which minimize the trade-offs MFIs invariably face as they try to provide services over the long term. The topic of managing risks is also covered. This manual offers strategies to prevent risk from occurring and, if it does occur, explains how to rectify the situation. Practical techniques for allocating costs and determining prices are also highlighted, as well as the importance of plans, budgets and reports. In a clear, easy to follow presentation, the book includes illustrations and case studies to assist managers in applying the concepts outlined in the text. An extensive list of additional reading and useful Internet resources is also provided.
Specifications ISBN:
978-92-2-118657-1
Price:
50 Sw.frs.; US$40; £20; 35 Euros
Trimmed Size:
6.25 x 9.5 inches; 16 x 24 centimeters
Page Count:
xii+416 pages
Publication Date:
November 2006
RELATED TITLES:
Contacts:
Introduction to Microfinance in ConflictAffected Communities
Protecting the Poor
Publicity Ms. Lauren Elsaesser [email protected]
Sales Mr. Neil Thornton [email protected]
A microinsurance compendium Edited by Craig Churchill 2006 688 pp. ISBN 978-92-2-119254-1 100 Sw.frs.; US$80; £45; 80 Euros
A training manual 2002 xvi+148 pp. ISBN 92-2-111642-5 30 Sw.frs.; US$18.95; £12.95; 20 Euros
Leasing for Small and Micro Enterprises
Microfinance in Industrialized Countries
A guide for designing and managing leasing schemes in developing countries Linda Deelen, Mauricio Dupleich, Louis Othieno and Oliver Wakelin 2003 vi+116 pp. ISBN 92-2-114186-1 30 Sw.frs.; US$19.95; £11.95; 20 Euros
Helping the unemployed to start a business 2002 xi+73 pp. ISBN 92-2-112946-2 15 Sw.frs.; US$9.95; £6.95; 10 Euros
Good Practice Guide
Microfinance for self-employment in industrialized countries 2003 63 pp. ISBN 92-2-113292-7 25 Sw.frs.; US$14.95; £9.95; 16 Euros
Making Insurance Work for Microfinance Institutions A Technical Guide to Developing and Delivering Microinsurance Craig Churchill, Dominic Liber, Michael J. McCord and James Roth 2003 xiii+246 pp. ISBN 92-2-113544-6 50 Sw.frs.; US$35; £24.95; 35 Euros Also available in French
Forthcoming... Microfinance and Public Policy The case for subsidies Edited by Bernd Balkenhol August 2007 250 pp. ISBN 978-92-2-119347-0
Customers may be eligible for special discounts on the regular prices listed on this flyer and may be able to pay in local currency through an ILO field office. Please consult our website at www.ilo.org/publns or email us at: [email protected] for more information.
Order Acceptance Form Fastest ways to order: purchase your ILO publications securely online at www.ilo.org/publns Or contact us: Fax: (+41) 22 799 6938 Email: [email protected]
Write to: ILO Publications International Labour Office 4, route des Morillons CH-1211 Geneva 22, Switzerland
q YES! Please send me the following items as indicated below (please indicate desired quantity). ISBN
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Making Microfinance Work Managing for improved performance Craig Churchill and Cheryl Frankiewicz
Table
of
Contents
Acknowledgements Foreword Acronyms I Introduction to Microfinance Management 1 The Manager’s Mandate 2 Financial Services and the Poor 3 Institutional Options 4 Strategic Direction II Markets and Marketing Introduction 5 Microfinance Market Research 6 Product Development 7 Communicating Value 8 Customer Service 9 Customer Loyalty III Managing Risks 10 Introduction to Risk Management 11 Credit Risk 12 Staff Fraud and Security Risk 13 External Risks IV Organizational Architecture Introduction 14 Human Resource Management 15 Institutional Culture 16 Organizational Structure 17 Using Organizational Architecture to Manage Growth V Towards Greater Efficiency and Productivity 18 Understanding Efficiency and Productivity 19 Performance Incentives 20 New Technologies 21 Managing Change 22 Costing and Pricing 23 Plans, Budgets and Reports 24 Managing Performance Bibliography Index
Microfinance has long been recognized as having significant potential to create jobs and reduce poverty. But to meet the twin challenges of growth and sustainability, managers of microfinance institutions (MFIs) must not only understand essential management functions: they must also be armed with innovative ideas and strategies to succeed in today’s increasingly competitive environment. This training manual provides a valuable overview of the key management principles necessary to optimize the services of MFIs and brings together useful lessons from numerous MFIs worldwide to help managers strengthen the performance of their unit, branch or institution. Either used alone or as part of a management training course, Making Microfinance Work: Managing for improved performance offers an arsenal of tools and advice. The book examines the markets and marketing of MFIs and captures the different ways in which managers can communicate the value of their products and services. It introduces effective methods for enhancing efficiency and productivity which minimize the trade-offs MFIs invariably face as they try to provide services over the long term. The topic of managing risks is also covered. This manual offers strategies to prevent risk from occurring and, if it does occur, explains how to rectify the situation. Practical techniques for allocating costs and determining prices are also highlighted, as well as the importance of plans, budgets and reports. In a clear, easy to follow presentation, the book includes illustrations and case studies to assist managers in applying the concepts outlined in the text. An extensive list of additional reading and useful Internet resources is also provided.
Specifications ISBN:
978-92-2-118657-1
Price:
50 Sw.frs.; US$40; £20; 35 Euros
Trimmed Size:
6.25 x 9.5 inches; 16 x 24 centimeters
Page Count:
xii+416 pages
Publication Date:
November 2006
RELATED TITLES:
Contacts:
Introduction to Microfinance in ConflictAffected Communities
Protecting the Poor
Publicity Ms. Lauren Elsaesser [email protected]
Sales Mr. Neil Thornton [email protected]
A microinsurance compendium Edited by Craig Churchill 2006 688 pp. ISBN 978-92-2-119254-1 100 Sw.frs.; US$80; £45; 80 Euros
A training manual 2002 xvi+148 pp. ISBN 92-2-111642-5 30 Sw.frs.; US$18.95; £12.95; 20 Euros
Leasing for Small and Micro Enterprises
Microfinance in Industrialized Countries
A guide for designing and managing leasing schemes in developing countries Linda Deelen, Mauricio Dupleich, Louis Othieno and Oliver Wakelin 2003 vi+116 pp. ISBN 92-2-114186-1 30 Sw.frs.; US$19.95; £11.95; 20 Euros
Helping the unemployed to start a business 2002 xi+73 pp. ISBN 92-2-112946-2 15 Sw.frs.; US$9.95; £6.95; 10 Euros
Good Practice Guide
Microfinance for self-employment in industrialized countries 2003 63 pp. ISBN 92-2-113292-7 25 Sw.frs.; US$14.95; £9.95; 16 Euros
Making Insurance Work for Microfinance Institutions A Technical Guide to Developing and Delivering Microinsurance Craig Churchill, Dominic Liber, Michael J. McCord and James Roth 2003 xiii+246 pp. ISBN 92-2-113544-6 50 Sw.frs.; US$35; £24.95; 35 Euros Also available in French
Forthcoming... Microfinance and Public Policy The case for subsidies Edited by Bernd Balkenhol August 2007 250 pp. ISBN 978-92-2-119347-0
Customers may be eligible for special discounts on the regular prices listed on this flyer and may be able to pay in local currency through an ILO field office. Please consult our website at www.ilo.org/publns or email us at: [email protected] for more information.
Order Acceptance Form Fastest ways to order: purchase your ILO publications securely online at www.ilo.org/publns Or contact us: Fax: (+41) 22 799 6938 Email: [email protected]
Write to: ILO Publications International Labour Office 4, route des Morillons CH-1211 Geneva 22, Switzerland
q YES! Please send me the following items as indicated below (please indicate desired quantity). ISBN
TITLE
PRICE
QUANTITY
TOTAL
978-92-2-118657-1 Making Microfinance Work
Subtotal * For Europe and the Mediterranean please add 10% for surface mail, 15% for airmail. Rest of world - 15% surface, 25% airmail.
Postage* TOTAL
SHIPPING ADDRESS First Name
Last Name
Organization
Address
Post Code
City
Country
Telephone
Mr./Mrs./Ms.
Dept.
METHOD OF PAYMENT Payment Options:
q
Card No.
Signature (order not valid without signature)
q
Signature (order not valid without signature)
The Geneva Office does not accept cheques
VISA
q
MasterCard
q
American Express
Expiry Date
Please send me a Pro Forma Invoice (institutions/libraries, please attach a purchase order)
q
Diners
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