Lesson Plan Brewer

Lesson Plan Template

Ohio Standards Connections: 3. Model Digital –Age Work and Learning -Teachers exhibit knowledge, skills and work processes representative of an innovative professional in a global and digital society. Teachers: a. demonstrate fluency in technology, systems and the transfer of current knowledge to new technologies and situations. b. collaborate with students, peers, parents and community members using digital tools and resources to support student success and innovation c. communicate relevant information and ideas effectively to students, parents and peers using a variety of digital-age media and formats d. model and facilitate effective use of current and emerging digital tools to locate, analyze, evaluate and use of information resources to support research and learning.

Lesson Summary: Employees at Kent State University, utilize Microsoft Outlook daily to communicate with each other, administrators, faculty and staff. Therefore it is vital that proper usage of e-mail etiquette is utilized. This lesson will deal with writing concise, grammatical correct and professional e-mails. It will assist employees with setting a tone in their e-mails as well as integrating their current knowledge into the lesson. Estimated Duration: This lesson can be taught either of two ways: 1. Three 45 minute sessions - or 2. .One half-day session (i.e. 8-12 or 1-5pm)

Commentary: Pre-Assessment: Prior to the beginning of the course each participant who is registered for the course will be asked to send an e-mail to the instructor. Each participant will be asked to submit an e-mail that they believe to be professional, concise and has an appropriate tone. They will also be asked to bring a copy with them to class. This will be used to unearth each person’s comfort level with writing effective e-mails and using proper e-mail etiquette. The e-mail will be evaluated against ITSE standard 3 (a) and (c). Scoring Guidelines: Each participants e-mail will be reviewed and checked against

Lesson Plan Template

the following checklist: 1. Make sure your e-mail includes a courteous greeting and closing. Helps to make your e-mail not seem demanding or terse. 2. Address your contact with the appropriate level of formality and make sure you spelled their name correctly. 3. Spell check so that you reflect your level of education. Emails with typos are simply not taken as seriously. 4. Read your e-mail out loud to ensure the tone is that which you desire. Try to avoid relying on formatting for emphasis; rather choose the words that reflect your meaning instead. A few additions of the words “please” and “thank you” go a long way! 5. Be sure you are including all relevant details or information necessary to understand your request or point of view. Generalities can many times causing confusion and unnecessary back and forth’s. 6. Are you using proper sentence structure? First word capitalized with appropriate punctuation? Multiple instances of!!! or??? are perceived as rude or condescending. 7. If your e-mail is emotionally charged, walk away from the computer and wait to reply. Review the Sender’s e-mail again so that you are sure you are not reading anything into the e-mail that simply isn’t there. 8. If sending attachments, did you ask first when would be the best time to send? Did you check file size to make sure you don’t fill the other side’s inbox causing all subsequent email to bounce? 9. Refrain from using the Reply to All feature or giving your opinion to those who may not be interested. In most cases replying to the sender alone is your best course of action. 10. Make one last check that the address or addresses in the To: field are those you wish to send your reply to.

Lesson Plan Template

This list can also be found at : http://www.netmanners.com/email-etiquette/before-you-click-sendemail-checklist/ Post-Assessment: After the training course has concluded, each participant will then be asked to again submit a professional e-mail to the instructor. This email should show development of knowledge and skills learned in the e-mail etiquette course. Scoring Guidelines: 4 = Fully understand and implement email ethics and etiquette as learned through the course. Participant applies the entire email checklist to their e-mail before sending it. 3 = Understand and use email ethics and etiquette most of the time. Participant applies parts of the e-mail checklist to their e-mail before sending it. 2 = Understand and use email ethics and etiquette in some aspects in the e-mail. Applies less than 3 factors of the e-mail checklist to the e-mail before sending it. 1 = Do not understand and use email ethics and etiquette. Does not apply any factors of the e-mail checklist to their e-mail before sending it. Instructional Procedures: 1. Managers, Supervisors, etc will be sent literature of the training sessions and will recommend staff members for the training. Some may chose to have all staff members attend the training. 2. Staff members will sign up for either the morning or afternoon session. 3. Once staff members have signed up they will receive e-mails from the training instructor to begin to assess their skill levels of e-mail etiquette. 4. On the day of the training each participant will bring their e-mails with them to class to begin to understand their strengths and weaknesses. 5. Training instructors will provide each participant with an e-mail

Lesson Plan Template

checklist to review for each e-mail they send out. 6. Training instructors will begin each session with displaying e-mails that encompass common mistakes and go through explaining to the audience why they are mistakes and how to fix them. 7. Participants will then be asked to create e-mails after each learning segment to encompass the newly learned skill. 8. Training instructors will provide participants with a summary session of newly learned materials leading up to a Q & A session. 9. Participants will be able to ask questions about the material presented as well as have one-on-one time with the instructor. 10. Participants will e-mail the instructor using all of the newly leaned skills and the instructor will provide feedback to them utilizing the post-assessment scoring guidelines. Instructional Procedures Summarized: Instructors will provide interactive exercises to test understanding of concepts covered with self-assessments at the end of each segment. There will be practical examples of the concepts discussed as well as step-by-step simulations to demonstrate: o o o o o o o

Composing and sending e-mail; Setting up a spellchecker; Creating a signature; Creating an address book; Attaching a file; Attaching a file using copy and paste; Attaching a file from within a doc.

Differentiated Instructional Support Some participants are more comfortable with paper handouts, thus the training instructors will provide paper copies of all information presented in class. Participants must ensure that they have responded to the e-mail for special needs with their request by the deadline to ensure that there is adequate time to prepare them. Also if need be instructors can provide one-on-one training to those who learn at a slower pace than others. This also must be requested in advance.

Lesson Plan Template

Homework Options and Home Connections o Participants will be asked to create e-mails before the class, during the class and after the class. o Participants will be given various links to informational website about e-mail etiquette o Participants will be asked to find useful website to share with the class about e-mail etiquette and/or professionalism. Interdisciplinary Connections This lesson can also assist with professional writing in the office. Much communication is done in writing (i.e. memos, agendas, proposals, meeting minutes, etc) therefore it is extremely important that employees are aware of proper e-mail and writing etiquette. Materials and Resources: For teachers

: Access to Microsoft Outlook, Internet, Microsoft Power Point, copier, E-mail etiquette training manual For students : Access to Microsoft Outlook and the Internet. Key Vocabulary o E-mail o NETS*T o Etiquette o Concise o Professional o Reply to all o Reply to sender o BCC o CC Research Connections How to Use Proper Business Email Etiquette by: Ellis Christina http://www.ehow.com/how_2176738_use-proper-business-emailetiquette.html

Lesson Plan Template

PC Magazine: Email Etiquette by Julian Prokaza http://www.pcmag.co.uk/computeractive/features/2013892/emailetiquette The Owl at Purdue: E-mail Etiquette http://owl.english.purdue.edu/owl/resource/636/01/

.