Learnings 26 Th May

Incremental Productivity Gains Drive Savings

50%

IT offshore savings rate 40%

BPO offshore savings rate 30%

20%

10%

0% Year 1

Year 2

Year 3

Year 4

Year 5

Year 6

Year 7

Year 8

Year 9

Year 10

Evolution Of Firm’s Offshore Efforts And Associated Savings 3% Commitment Year 3-5

2%

Experimentation Year 1-3

BPO Savings As % of Corporate Revenues

• Multi-million $ investment • On-going maintenance

Full exploitation Year 5+

• Best practices clear • Partnership 2+ main vendors • Bounded conversion apps • HR retraining • 3+ vendors • Leverage vendors’ CMM expertise • Limited oversight • Small savings

• BPO added • Mega deals drive down costs • Project mgmt. core competency •Multi-country strategy to mitigate political risk

1%

IT Savings As % of Corporate Revenues

0%

Year 1

Year 2

Year 3 Year 4

Year 5

Year 6

Year 7 Year 8

Year 9 Year 10

Evolution of Business Process Outsourcing