Learnings 18th May

Indian ITES-BPO Sector US$ bn

FY04

FY05

FY06

FY07E

CAGR

ITES-BPO

3.4

5.2

7.2

9.5

40.80%

-Exports

3.1

4.6

6.3

8.3

38.9%

-Domestic

0.3

0.6

0.9

1.2

58.7%

ITES-BPO Share in total Software and Services Revenue

20%

23%

24%

24%

Y-o-Y growth in ITES BPO.

0%

53%

38%

32%

Direct employment in ITESBPO

216,000

316,000

415,000

545,000

36.1%

Source: Nasscom 18th May 2007

1

Key Highlights / Sector performance 



Indian ITES-BPO exports have grown to $6.3 bn in FY 05-06, recording a growth of 37%. It is expected to grow to $8-8.5 bn in FY 06-07

ITES-BPO Employee base has grown at • CAGR 52.6% (‘01-’05)



18th May 2007

Current Base = 4,15,000

2

Key Highlights / Sector performance Employee turnover/ attrition levels appear to be stabilizing with the talent acquisition, development and retention initiatives being undertaken by the players, beginning to deliver results

18th May 2007

3