Indian ITES-BPO Sector US$ bn
FY04
FY05
FY06
FY07E
CAGR
ITES-BPO
3.4
5.2
7.2
9.5
40.80%
-Exports
3.1
4.6
6.3
8.3
38.9%
-Domestic
0.3
0.6
0.9
1.2
58.7%
ITES-BPO Share in total Software and Services Revenue
20%
23%
24%
24%
Y-o-Y growth in ITES BPO.
0%
53%
38%
32%
Direct employment in ITESBPO
216,000
316,000
415,000
545,000
36.1%
Source: Nasscom 18th May 2007
1
Key Highlights / Sector performance
Indian ITES-BPO exports have grown to $6.3 bn in FY 05-06, recording a growth of 37%. It is expected to grow to $8-8.5 bn in FY 06-07
ITES-BPO Employee base has grown at • CAGR 52.6% (‘01-’05)
18th May 2007
Current Base = 4,15,000
2
Key Highlights / Sector performance Employee turnover/ attrition levels appear to be stabilizing with the talent acquisition, development and retention initiatives being undertaken by the players, beginning to deliver results
18th May 2007
3