Learning Outcome Performance Management

Learning outcome Performance Management: The student independently creates a digital tool and corresponding manual, giving the organization insight into their performance and the ability to commit interventions. Indicator: 1. The student places issues related to performance management in a broader theoretical framework and analyses the relationships between the various knowledge areas. I. The student demonstrates the function and operation of the performance measurement framework “the balanced scorecard”; II. The student demonstrates how to measure and manage customer relationships; III. The student demonstrates how to measure and manage internal business process performance; IV. The student demonstrates how to measure and manage learning and innovation performance; V. The student demonstrates how to measure and manage financial performance; 2. The student demonstrates how management accounting information supports decision making in an organization; o The student makes decisions based on results and analysis of the purchasing department; o The student makes decisions based on results and analysis of the sales department; o The student makes decisions based on the results and analysis of the operations department; o The student makes decisions based on the results and analysis of the supply chain department; 3. The student analyses financial information of a department store in order to calculate the capacity, revenues and profitability. The student presents the outcomes of the analysis in an Excel sheet;

Opbouw module

Test A: Supply chain game - End score - Presentation B: Performance Management Tool - Manual - Tool demonstration C: Finance case - Calculations - Accountability D: Knowledge exam E: Business communications Final Grade of the module

Norm ***

Weight

SBU*

Assessor

Resit**

Group 20% Individual 80%

0.20

67

Tutor

0 1

Individual Individual

50% 50%

0.20

67

Tutor

1 1

Individual Individual Individual

30% 70%

0.20

67

Financial specialist

1

2.0

0.20

68

Tutor

1

5.5

0.20

67

Lecturer

1

2.0

Individual

5.5

2.0

Grade 1 - 10

Grade x weight