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Knowledge Process Outsourcing Welcome to the world of outsourcing…

Presented by Arvind Kumar Sivanuri (4) Minita Thakkar (15)

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KPO???

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KPO - high intellect "cousin" of  BPO •

Outsourcing of higher complexity processes which require  talented professionals  extensive education  experience credentials

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KPO business entities provide  domain-based processes  advanced analytical skills  business expertise

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Where BPO focuses mainly on process expertise

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The Evolution….

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Evolution of KPO KPO Customer Care

Value

Telemarketing

Processing Services

Medical Transcription Transaction Services

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Source: Equinox Corporation

Evolution of KPO

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Source: Technology Partners International, Inc. Wednesday, October 15, 2008

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Services Offered

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KPO Services

Legal Research • Legal, Para-legal content and services • Drafting, review of documents and contracts • Legal research (case history)

Sourcing Management • Spend data analysis & supplier intelligence • Low-cost country sourcing • Advisory service

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Investment Research • Corporate finance • Financial modeling and analysis • Investment banking support

Market Research • Data acquisition and data entry • Data processing • Presentation

Knowledg e Services

Information Management • Database creation • Quantitative/financial statement analysis • Data/information synthesis

Analytic Services • Data warehousing • Data preparation, ETL services • MIS & reporting • Business intelligence • Statistical and econometric modeling • Optimization modeling and or solutions

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Source: Equinox Corporation

Resources Performing KPO Work

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Source: NASSCOM

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KPO vis-à-vis BPO growth

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India •

India as a leading Hub • Cost effective comparatively to the Foreign Counterparts • Skilled human capital availability in India vis-à-vis the developed countries like the USA and UK • English speaking labor pool • domain expertise • internationally accepted quality standards and processes

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Challenges • Are we still low cost? • high attrition rates in the industry and an unstable political climate.

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Location

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Coimbatore

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www.indianground.com/ www.indianrealtynews.com 16

Why fly when u can slide?

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Nagpur

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www.indianground.com/ www.indianrealtynews.com 18

Ghaziabad

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Head office in mumbai

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People and money Wednesday, October 15, 2008

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Proximity to high literacy area

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• Indian outsourcing companies pay an average of 60% that of the salaries paid in the US.

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Work culture

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The moment of truth…

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Our Services Marketing Analytics

Market Research

Customer Acquisition Services Bundling in the IT Industry Lifetime Time Value (LTV) analysis for Credit Cards Pricing Analysis for Automobile, Consumer Appliances, and Credit Card companies Customer Churn Customer Attrition Credit Risk Evaluation Bad Debt Collection

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Survey Programming Data Processing and Analysis Report Writing Project Management

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Business Process Design of research methodology

Plan and conduct a secondary research

Define the research objective

Need for Information

KPO

Applying recommendation

Plan and conduct a primary research

Tabulation and analysis

Report writing and presentation

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Organization Chart Wednesday, October 15, 2008

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Function Brief •

Human Resources  The HR team is split is to three four divisions corporate, generalist, staffing ,training

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Administration  This team takes care of the infrastructure and the travel desk

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Business Development  Branding Building, Acquiring Clients, maintaining relation and Corporate Communication

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Operations  This team takes care the legal, documentation and rousting mainly from the Head office

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Business  Conducting Market Research, Business Research, Intellectual Property Rights with the help of research associates, analyst, researchers and legal team

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Finance  Essentially takes care of the accounts, tax and budgeting

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IT

 This team provides huge support in data security, selection and maintenance of various software and basic support 31 Wednesday, October 15, 2008

At the centers

Business Head Administration

Operations

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Market Research

Marketing Analytics

IT

HR

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CEO Administration

Operations COO

Business Development Sr VP

Marketing Research Business Head

Finance

Marketing

Research Manager

Legal

Client Servicing

Quality Manager

Quality Control

Analysis

Rostering

Programmers

Editors

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CEO Marketing Research Business Head

Marketing Analytics Business Head

Information Technology CTO

Human Resources Sr VP HR

Research Manager

Business Analyst

Technology

Staffing

Quality Manager

Programmers

Software Development

Corporate

Analysis

Information Analyst

Maintenance

Training

Security

Payroll

Programmers

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Employee break down

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We thank • You for listening to us • Computers for helping us make this presentation • Technology for internet • God for making man who invented technology

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