KOMUNIKASI DAN KERJASAMA
Disampaikan pada: PELATIHAN PELATIH PEMBIMBING PENALARAN MAHASISWA DI PERGURUAN TINGGI TAHUN 2003
Departemen Pendidikan Nasional Direktorat Jendral Pendidikan Tinggi Direktorat Pembinaan Akademik dan Kemahasiswaan
Taufik Bahaudin
BRAINWARE MANAGEMENT SYSTEM© Telp: (021) 8299960, 8312270 Fax: (021) 8301165 Email:
[email protected],
[email protected]
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Optimizing separate pieces destroy the effectiveness of the whole. We need to work together to optimize the system as a whole, not to optimize separate pieces
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NO BODY PERFECT, NO SUPERMAN Tidak ada manusia yang sempurna, tidak ada manusia super Taufik Bahaudin
Why Teamwork - Since No Body’s Perfect Accomplish more on the job withless waste of time & materials Produce higher–quality work Are happier with their jobs Make customers more satisfied
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MENYANGKUT MANUSIA : Unik Kompleks Sulit Diduga
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- Uni que - Compl ex - Unpr ed ict able Taufik Bahaudin
THE
5 KEY FACTORS
FOR SUCCESS
1. THE GOALS & STRATEGY (TEAMWORK) ARE CONGRUENT 2. THERE IS SUPPORT AT ALL LEVELS 3. GOOD LEADERSHIP BY KEY PEOPLE - CLEAR VISION & FULLY COMMITTED 4. A PLANNED ADAPTIVE APPROACH 5. KNOWLEDGE AND SKILL Taufik Bahaudin
TEAMWORK : BELIEVING IN PEOPLE TREATING EVERYONE WITH
- Dignity, Trust and Respect
WORKING TOWARD WIN-WIN FOR ALL STAKEHOLDERS
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TEAM YANG TANGGUH MEMBUTUHKAN INDIVIDU YANG TANGGUH UNTUK MENCIPTAKAN HARUS ADA
PERSEPSI KEADILAN
YANG MENDAHULUI PERSEPSI KEADILAN
IKATAN SALING PERCAYA
KEJELASAN UNTUK MENCIPTAKAN KEJELASAN YANG DIBUTUHKAN
1 KOMIITMEN INDIVIDU
KETERBUKAAN
UNTUK MENCAPAI KETERBUKAAN
TEAM YANG TANGGUH HARUS PUNYA HATI
INDIVIDU YANG TANGGUH Taufik Bahaudin
Stages of Team Development Transforming
PHASE III
PHASE II Success/ Complexity
Performing
Norming
PHASE I Forming
Storming
Time/Effort Taufik Bahaudin
Conforming
An Application of The Cognitive School of Thought in a Brain to Brain Communication.
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- Winston Churchill -
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The 1990’s is the Decade of Brain Limbic System bekerja sebagai otak dari otak. Limbic System : Dulu dianggap perannya hanya terkait dengan proses emosional Sekarang, peran utamanya adalah dalam memproses memori jangka pendek dan transformasi memori menjadi memori jangka panjang. Hal ini mengukuhkan penting perannya dalam belajar.
TETAPI, MASIH BANYAK HAL YANG BELUM KITA KETAHUI Taufik Bahaudin
“MANUSIA”, secara biologis diciptakan untuk bertahan hidup, dan daya saing utama yang paling besar adalah kemampuan untuk belajar
“MEMPELAJARI” bagaimana untuk belajar, saat ini merupakan tuntutan yang paling kritis untuk bertahan hidup
Kita bisa menjadi sesorang yang punya tujuan tertentu dan mampu untuk mempelajari sesuatu jika kita benarbenar mengerti Belajar Bagaimana Kita Belajar
Mempelajari Bagaimana
Otak Belajar Paling Baik
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dan
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MINDSET
ACTION
BEHAVIOR
WHAT & HOW WE BEHAVE
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WHO WE ARE ( LABEL )
behavior i/g = f ( mind-set i/g ) i = individual g = group Taufik Bahaudin
OUR CHALLENGE IS IN OUR BRAIN :
WH IC H P ART OF OUR B RAIN ?
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Corpus Callosum
Thalamus
x
rte o c eo
N
Pineal Hypothalamus Brain Stem Cerebellum Taufik Bahaudin
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Mind door Limbic doors Physiological doors Mental doors Taufik Bahaudin
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Jenjang Berkomunikasi Komunikasi yang manis-manis
Komunikasi basa-basi Sekedar norma pergaulan
Komunikasi fakta sebagaimana adanya
Menyangkut fakta sebagaimana adanya Cenderung ke hal-hal yang rasional
Komunikasi pikiran dan gagasan
Mampu membuat seseorang merasa nyaman dan aman untuk menerima informasi yang berbeda dengan apa yang sudah ada dalam kerangka berpikirnya
Komunikasi Perasaan
Adanya kedekatan pribadi dan keterlibatan emosi Taufik Bahaudin
Komunikasi Pikiran & Gagasan, serta Komunikasi Perasaan mutlak memerlukan RAPPORT
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RAPPORT Is the essence of an excellent or successful communication. The ultimate tool for producing results with other people
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RAPPORT THE MAGIC OF RAPPORT “IF YOU WOULD WIN A MAN TO YOUR CAUSE, FIRST CONVINCE HIM THAT YOU ARE HIS SINCERE FRIEND”
“Abraham Lincoln”
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RAPPORT RAPPORT IS ✿ The ability to enter someone else’s world, to make him feel that you understand him You have a strong common bond ✿ The ability to go fully from your map of the world to his map of the world The way you tap people resource
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RAPPORT
❒ Rapport with others makes almost any task simple, easier, and more enjoyable ❒ To achieve rapport, the magic bond that united people and makes them feel like partners
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RAPPORT In every case where there’s difference, there’s sameness, too The way to go from discord to harmony is to go from concentrating on differences to concentrating on similarity The First step in real communication is learning to translate from your map of the world to someone else’s
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RAPPORT How do we create the Rapport ??
We do it by creating or discovering things in common Process “MIRRORING” OR “MATCHING” Taufik Bahaudin
RAPPORT
❒ Rapport with others makes almost any task simple, easier, and more enjoyable ❒ To achieve rapport, the magic bond that united people and makes them feel like partners
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Breaking old behavior patterns and creating better ones in our communication, we progress as an effective communicator ! -- it’s an unlearning and learning process-Taufik Bahaudin
The more we judge other people, the more we become fixed with our own road map, using it as standard for others
A fixation with our own map is the best way to limit our learning and flexibility. Taufik Bahaudin
WE SEE WHAT WE SEE
We see what we are supposed to see
We see poorly, or not at all, the data that does not fit into our current paradigm
We don’t know what we don’t know Taufik Bahaudin
Tidak bisa pakai SK…!
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RESPECT is the foundatio n of eff ecti ve communi cation.
-Would we listen and cooperate with someone we didn’t respect ? -What would cause one person to disrespect the views of another ?
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One of the clues we use to recognize disrespect is language. - The word “NOT” is more often interpreted as a direct attack on the person; we become the judge !
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Physiological Doors :
Visual Auditory Kinesthetic Olfactory Gustatory Taufik Bahaudin
MEMAHAMI MODALITAS SESEORANG
ORANG VISUAL BIASANYA BERBICARA CEPAT DAN MENGGUNAKAN PERUMPAMAAN YANG DAPAT DIBAYANGKAN AUDITORY BIASANYA BERBICARA TIDAK TERLALU CEPAT DAN MEMPERHATIKAN KATA-KATA YANG DIPERGUNAKAN KINESTHETIC BERBICARA LEBIH PERLAHAN LAGI Suara biasa berat dan dalam Tempo bicaranya biasanya pelan tapi pasti Menggunakan perumpamaan yang bersifat fisik Taufik Bahaudin
KETIKA SESEORANG :
Menengadahkan kepala, orang tersebut sedang dalam mode VISUAL
Menegakkan kepala atau sedikit memiringkan kepala, orang tersebut sedang dalam mode AUDITORY
Menunduk dengan santai, orang tersebut sedang dalam mode KINESTHETIC Taufik Bahaudin
TS-30-19
GERAKAN MATA : ■
KE KIRI ATAS Ia membayangkan sesuatu dari ingatannya
■ KE KANAN BAWAH Mengakses bagian kinestetik dari sistem representasinya ■ KE ARAH TELINGA KIRI Ia sedang mendengarkan sesuatu Taufik Bahaudin
TS-30-16
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(Herrman Brain Dominance) Memahami perilaku seseorang/sekelompok orang melalui Kecenderungan Dominasi Otaknya; “melihat” Ratih dan Arief lebih dalam.
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PENGARUH DARI GAYA BERPIKIR Bagaimana kunci dari Karakteristik Mengarah Kepada Otak Penggunaan dalam Garis Dasar Bisnis: Dominansi Otak
Preferensi Cara Berpikir
• Apa yang kita • Hal perhatikan terbaik apa yang kita • Apa yang pelajari membuat kita • Bagaimana bersemangat kita berkomunikasi
• Bagaimana kita menjalankan • Dalam bidang apa bisnis kita berhasil • Bagaimana kita berinteraksi dengan Taufik Bahaudin dunia
THE WHOLE BRAIN MODEL A : FACTS UPPER LEFT
D : OFF-THE-WALL FANTASY
LOGICAL ANALYTICAL FACT-BASED QUANTITATIVE
HOLISTIC INTUITIVE INTEGRATIVE SYNTHESIZING
ORGANIZED SEQUENTIAL PLANNED DETAILED
INTERPERSONAL FEELING-BASED KINESTHETIC EMOTIONAL
LOWER LEFT
B : DETAILS
UPPER RIGHT
LOWER RIGHT
C : EMOTIONAL
THE FOUR-QUADRANT MODEL Taufik Bahaudin SERVES AS AN ORGANIZING PRINCIPLE OF HOW THE BRAIN WORK
FUTURE D
A
FACTS Does it use facts? Is it quantified? Does it show clear analysis? Is it to the point? Is it logical?
Does it look at the big picture or overview? Is it visual and colorful? Does it use metaphors Is it conceptually sound or clear?
Communication WalkAround FORM FEELING Does it use experiences that Does it provide details? relate to the audience? Is it in sequential order? Are there examples to Is it neat? illustrate the point? Is it in a recognizable, Is it helpful and user-friendly? Does it acknowledge “approriate” formal? emotional issues?
B
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C
A WHOLE BRAIN ANALYSIS OF MANAGEMENT STYLES
PROFORMA PROFILE
A
B
D
C
GAYA KUADRAN – A
Biasanya otoriter, direktif, dan all-business, berlawanan dengan “management of people”
Suka menyelesaikan masalah, fokus dalam berpikir, memproses dan menganalisa. Berbicara untuk menyelesaikan masalah sesuai logika. (talking through solutions to problems )
The A Quadrant : Would favor to reducing the complex to the simple, the unclear to the clear, cumbersome to the efficient. Evaluation of ideas Decisions and judgments are explained and justified. The style is analytical, logical, and rational.
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The B Quadrants : This is structured in a practical and procedural sense. A strong preference would suggest us to have natural inclination towards organization, reliability, efficiency, order and discipline. Task would frequently be prioritized, would tackle them in a systematic and sequential manner. Time is managed effectively. Mindful of logical constraint and is methodical and attentive to detail. Taufik Bahaudin
The C Quadrants : Naturally sensitive and receptive concerning mood, atmosphere, attitudes and energy levels. Usually an attraction to people plus and ability to express his/herself easily. Characteristics may include good interpersonal skills with an awareness of the feelings of others. Ease of communication. Sensory intuition, in the form of gut feelings or hunches, may be displayed and given credence.
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The D Quadrants : Usually handle several mental inputs simultaneously. Make rapid connections Feel comfortable with abstract concepts. Would take an initially holistic approach to problem solving. Various facets would be assessed simultaneously. Mental jigsaws made and conclusions reached in a spontaneous rather than a studied manner. Questions that sound obvious, but get to the heart of the matter.Taufik Bahaudin
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Brainware Communication Model © Taufik Bahaudin, 1998
Pintu Kinestetik
K
KAKD KBKC
A
V
Pintu Audio
Personalitas & Budaya Pintu Visual Individu Intelligence Emotional
Keterangan : KA : Kuadran Otak Kiri Atas KB : Kuadran Otak Kiri Bawah KC : Kuadran Otak Kanan Bawah KD : Kuadran Otak Kanan Atas Taufik Bahaudin
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