Kiran Kumar Gawala Resume

Kiran Kumar Gawala E-Mail: [email protected] [email protected] Phone: +91 9866766177 OBJECTIVE • Telecom Manager - To aggressively and successfully manage Virtual communications of offshore development centers, Optical and Copper Network, MSU’s / RSU’s operation departments and staff to provide installations, trouble shooting, maintenance and support for reliability and growth in IT and Telecom Industries. COMPETENCY HIGHLIGHTS • Seven and Half years of Telecom and Network Engineering experience, with a demonstrated ability to quickly learn and integrate new technology in the organization. • Proven success in implementing management, operations, technical and interpersonal skills to increase productivity, reliability and teamwork to benefit the organization. • Team Lead for Installations, migration and maintenance of large scale network of more than 2lack broadband customers. • Hands on experience in Optical and copper networking, Ethernet, Switching, TCP/IP protocol, IP telephony, VOIP and testing and operation of ISDN / PRI tester, ADSL tester, cable fault locator equipment , OPM, OPLS, splicing machine and optical time domain reflect meter [OTDR] • Programming experience in administrating Avaya S8500, S8720 servers, Siemens Hi-Path 4000 PBX’s, Cisco MP Server 8106, Cisco MP Server 60/120 port, Siemens MP 60/120 port. Avaya MMC. • Hands on experience on Six Sigma process, quality assessment of ISO 90002000 and Business continuity management. ACADEMIC AND PROFESSIONAL QUALIFICATIONS •

2001

Hyderabad, A.P.

Diploma in Electronics & Communication (70%) QQ Government Polytechnic College. Osmania University.

• Yellow Belt certified from Bharti Airtel on Six Sigma processes. • Green Belt certified from Satyam Computers services on Six Sigma processes. • Business Continuity Management Certification from BCMI of Satyam Computer Services Limited. KEY ACHIEVEMENTS • Honored with best performer of the year 2006-2007 in Bharti Airtel Limited for successfully commissioning of major RSU’s in time without any errors. • Honored with best performer of the year 2008-2009 within Infrastructure management services in Satyam Computer Services Limited. • Honored with best excellence awards from Satyam School of Leadership and Satyam PPP customer CIGNA. PROFESSIONAL EXPERIENCE Nov 2007- Present

Asst Manager [Band T]

Satyam Computer Services Limited Soft Infrastructure Management Group Services [SSU IMS and N&S] • Network Manager responsible for Configurations, Installations, trouble shooting and maintenance of Avaya and Siemens PBX’s, Cisco and Siemens MP Servers and Voice Mail Servers, VOIP and IP telephony. • Team Lead a staff of twelve operation administrators and network technicians. Schedules monthly review meeting to identify gaps, provide feedback and assistance for reaching business goal and teams individual KRA’s. • Publishing daily reports and weekly reports of utilization, Traffic Reports and Trunk Group reports to corporate & others. • Managing and Analyzing of IT Service Desk and consistently maintaining Average Resolution Time [ART] within the Service Level Agreement [SLA]. • Verifying a non congested traffic in respective outgoing trunks (service providers) and in turn augmenting necessary PRI cards and E1s for maintaining the same. • Recommended and Implemented high end version of extension digits solution including centralization of major offshore development centers and agent based networking operations. • Implemented online call billing system to keep inform the internal customers on expenditure incurred on every single call they make – Achieved major cost reduction for the organization. • Consistently achieving the highest Customer Satisfaction Rate in ICDI survey conducted internally across the organization for support units. • Configured and tested all necessary network platforms under extreme time constraints resulting in successful customer acceptance. • Successfully map and execute maintenance activities for network system integrations and installation of latest technical features. • Recommended and Implemented Local number availability for internal customers and clients to login teleconferencing bridge from all the states of India, US, UK and Australia • End to end planning of Telecom infrastructure for the upcoming Locations. • Processing of Payments to the vendors through RTES without any delay. • Constantly benchmark with best practices on “Virtual communications” with competitors to enhance the performance at work and proven to be the best in the Industry. • Active Involvement in Relationship Management with various service providers and vendor technical specialist teams for implementations of best tariffs and integrating new technical updates. • Effectively utilizes various modes of communications for promoting the best available virtual services to GO GREEN for internal or external Customers and Stakeholders. • Identifying / implementing the improvements in existing processes for greater productivity and quality on deliverables. • Prioritizes tasks based on reality and changing customer demands. • Identified maximum defect area in the operations and implemented Six Sigma process and achieved greater than four sigma value. April 2005 to Oct 2007 Team Leader [Executive Technical] Bharti Airtel Limited Broadband & Telephone Services Group • Managed all aspects of several network implementations including network planning, design, testing, documentation, deployment and maintenance of 50 Remote Switching Units [RSUs]. • Responsible for complete support, installation, maintenance of Optical and Copper network from RSU to customer point.

• Manage large team of eighteen Installation and Fault repair engineers and ten operation and maintenance engineers with one central coordinator. • Responsible for installation and repair of Voice and Data Net active dells [NADS] for more than Two Lack broadband customers. • Responsible for commissioning of AN2K, DSLAM, SDH, uLan, uSDM equipments and necessary provisioning of additional analog voice cards and data cards are per the requirement in RSU’s. • Lead effort to migrate 25K NADS from wall mounted MDF to floor mounted MDF at major RSUs and converted 80percent of Ariel optical and copper network into risk free underground. • Consistently maintained Fault Rate fewer than 5percent out of total NADS and always presented better mean time to rectification with in SLA. • Consistently managed mean time to installation more than 90percent with respect to sales booking. • Coordinating with contractors and verifying the work done by them in network deployments and customer end. • Responsible in approving the newly commissioned RSUs ISP and OSP by checking specifications and releasing it for Ready for Service.

July 2001 to March 2005 Aishwarya Telecom Limited Service Assurance Team

Sr. Engineer [Product Support]

• Responsible of hardware and software configuration, installation, repair and maintenance of telecom testing equipments like cable fault locator, optical light source, ISDN tester, ADSL tester, OTDR and Splicing machine • Supervised staff of seven production support engineers and service engineers. • Provide technical and cost considerations in service equipment proposals to satisfy customers. • Developed training and support plans for technical engineers of various broadband service providers on testing instruments. • Responsible for documenting the production and service department day to day operations for ISO 9000-2000 certification. PERSONAL Name Age DOB Address Languages Known Pass port

Date: Place: Hyderabad. (Kiran Kumar Gawala)

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Kiran Kumar Gawala 28 Yrs 23rd April, 1981 16-9-603/1, Old Malakpet, Hyderabad-36 Telugu, Hindi and English Available