Jocelyn Hardy
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Jocelyn Hardy
318 Columbia Drive 1202 Carrollton, GA 30117 770-301-0140 [email protected]
EDUCATION Art Institute of Atlanta Bachelor of Fine Arts : Web Design and Intermedia Arts Expected Graduation Winter 2011 Member of the National Association of Schools of Art and Design
University of West Georgia Bachelor of Business Administration: Marketing December 2007 College of Business accredited by AACSB International – The Association to Advance Collegiate Schools of Business
WORK EXPERIENCE Customer Care Specialist Carrollton, GA, December 2007 – present AirTran Airways Customer Contact Call Center • Providing customer service to internal and external customers. “thinking outside the box” to build relationships and to find solutions to customer issues. • A mentor to new and existing agents to improve their skills as customer service sales representative as well as motivating and leading other crew members. • A direct link to management to report customer and agent concerns dealing with policy and procedures. Assist in making recommendations to improve call center operations. Target Team Member- Cash Office/Logistics Carrollton, GA June 2005-June 2008 Target Corporation • Responsible for the preparation of daily bank deposits of the previous day’s receipts. • Responsible for bookkeeping duties including processing coins, currency, checks, and coupons. • Responsible for ordering change from the bank as needed. • General clerical activities. • Trained in most areas of the store including support positions, customer service, cashier, sales floor and logistics. Marketing Intern Carrollton, GA Summer of 2006 Carroll Tomorrow • Redesigned and published information for the public for the Carroll County Chamber of Commerce. • Researched and contacted various companies of existing industries in Carroll County for a survey to generate a report regarding the economic status of Carroll County. • Responsible for general clerical and office activities for the daily operations of the Chamber of Commerce and Carroll Tomorrow. •
AWARDS AND ACTIVITIES AirTran Airways Agent Council Member for Reservations-Corresponding Secretary 2009-Present AirTran Airways Carrollton Reservations- Office Achiever- August 2008 AirTran Airways Team Achiever- June 2008 and August 2008 Zeta Phi Beta Sorority Incorporated Sigma Alpha Iota, International Music Fraternity for Women
REFERENCES Available Upon Request
318 Columbia Drive 1202 Carrollton, GA 30117 770-301-0140 [email protected]
EDUCATION Art Institute of Atlanta Bachelor of Fine Arts : Web Design and Intermedia Arts Expected Graduation Winter 2011 Member of the National Association of Schools of Art and Design
University of West Georgia Bachelor of Business Administration: Marketing December 2007 College of Business accredited by AACSB International – The Association to Advance Collegiate Schools of Business
WORK EXPERIENCE Customer Care Specialist Carrollton, GA, December 2007 – present AirTran Airways Customer Contact Call Center • Providing customer service to internal and external customers. “thinking outside the box” to build relationships and to find solutions to customer issues. • A mentor to new and existing agents to improve their skills as customer service sales representative as well as motivating and leading other crew members. • A direct link to management to report customer and agent concerns dealing with policy and procedures. Assist in making recommendations to improve call center operations. Target Team Member- Cash Office/Logistics Carrollton, GA June 2005-June 2008 Target Corporation • Responsible for the preparation of daily bank deposits of the previous day’s receipts. • Responsible for bookkeeping duties including processing coins, currency, checks, and coupons. • Responsible for ordering change from the bank as needed. • General clerical activities. • Trained in most areas of the store including support positions, customer service, cashier, sales floor and logistics. Marketing Intern Carrollton, GA Summer of 2006 Carroll Tomorrow • Redesigned and published information for the public for the Carroll County Chamber of Commerce. • Researched and contacted various companies of existing industries in Carroll County for a survey to generate a report regarding the economic status of Carroll County. • Responsible for general clerical and office activities for the daily operations of the Chamber of Commerce and Carroll Tomorrow. •
AWARDS AND ACTIVITIES AirTran Airways Agent Council Member for Reservations-Corresponding Secretary 2009-Present AirTran Airways Carrollton Reservations- Office Achiever- August 2008 AirTran Airways Team Achiever- June 2008 and August 2008 Zeta Phi Beta Sorority Incorporated Sigma Alpha Iota, International Music Fraternity for Women
REFERENCES Available Upon Request
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