Job Description - Technical Support Specialist

Job Title: Technical Support Specialist Job Specifics Job Level: Superior’s Designation:

IT Supervisor

Department: # Of Subordinates:

Other Services - IT 0

Position Summary The Technical Support Specialist will provide first-level Information Technology-related hardware and software support to all of the internal users and external customers for Telos Corporation via Voice over Internet Protocol (VoIP) phones.

Duties & Responsibilities He or she will be responsible for the following: • • • •

Perform first-level IT support-related activities on issues regarding the use of computer hardware, computer software, telephony, and wireless communications devices (i.e. Blackberry) for Telos’ internal users Perform first-level IT support-related activities on computer hardware, software, and wireless network devices for Telos’ external customers Perform timely escalation of pending support-related issues to various Telos departments for further analysis and resolution. Performs other duties as requested and within areas of expertise

Mandatory Skills & Knowledge • • • • • •

Strong knowledge with Windows 2003 / 2008 Directory Services Strong knowledge with Windows-based operating systems Strong troubleshooting skills on computer hardware, computer software, and wireless network and communication devices Cisco knowledge a plus Good interpersonal and communication skills Self-direction and motivation

Qualifications • • • •

Graduate of Bachelor Degree on information technology or engineering-related courses Excellent understanding of the English language (oral and written) At least 1-3 years of solid work experience on a Help Desk or Technical Support capacity Preferably lives within Metro Manila