Job Description Network Engineer

Technical Support Officer

I. Position Information Job code title: Reporting line:

Network Engineer

III. Functions / Key Results Expected Summary of Key Functions:

Network engineer will have primary responsibilities for, but not limited to, the following :

•

Designs, installs and configures network and security infrastructure and the NMS/monitoring tools, including the core network switches, routers, firewalls, intrusion detection/prevention systems (IPS), proxy servers, VPN concentrators, spam firewalls, configuration management, network performance management, MRTG and SYSLOG aggregator

•

Monitors network traffic to identify problems and make capacity planning recommendations with the help of NMS and monitoring tools

•

Maintains and updates the network and security infrastructure, tests and implements vendor security patches, implement workarounds for unpatched security vulnerabilities

•

Installs, maintains, configures and troubleshoots the telecommunication infrastructure, including IP PBX’s, IP phones, IVR systems and fax servers

•

Troubleshoots problems with network and security infrastructure, including routers, switches, firewalls, VPN, proxy servers and make corrective actions when necessary.

•

Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary; and,

•

Performs other duties of a similar nature or level.

1

IV. Competencies Functional Competencies: Knowledge Management and Learning  Shares knowledge and experience and provides helpful advice to others in the office  Listening skills, to understand what people say and to detect what they might be hesitant to say  Analytical skills, to critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a more general understanding, distinguish presented user requests from the underlying true needs, and distinguish solution ideas from requirements  Facilitation skills, to lead requirements elicitation workshops  Observational skills, to validate data obtained via other techniques and expose new areas for elicitation  Writing skills, to communicate information effectively to customers, marketing, managers, and technical staff  Organizational skills, to work with the vast array of information gathered during elicitation and analysis and to cope with rapidly changing information  Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders (such as customers, product management, and engineering) Leadership and Self-Management  Focuses on result for the client and responds positively to feedback  Consistently approaches work with energy and a positive, constructive attitude  Demonstrates openness to change and ability to manage complexity

V. Recruitment Qualifications Education: Experience:

B.Sc. in computer science, Engineering, computer information or related fields. 2 or 3 years of experience in the following: • Strong network and security skills • In depth knowledge of TCP/IP, security and client/server technologies • Strong understanding of telecommunications • Strong will to achieve business objectives • Project Management skills • Microsoft Windows Technical skills • Linux Technical skills • Business knowledge and understanding * Strong communication and interpersonal skills. * Ability to work under pressure

Language Requirements:

Excellent knowledge for both Arabic and English

2