Jd.doc

SUMMIT BANK LIMITED JOB DESCRIPTION 1 Job/Functional Title:

Department/Division/Branch:

Universal Teller 2 Name of the Incumbent:

Operations Reporting to (Immediate Supervisor): Head Teller/Operations Manager

3 Job Purpose: The position is responsible for providing value added services, accurately, efficiently and within the established turnaround time. He is responsible to ensure that all work related to Cash, Clearing & Collections is carried out in accordance with Head Office and regulatory requirements. Since the position is a front line job, he is required to demonstrate proactive approach in order to exceed expectations of the customer and minimize customer complaints at the same time comply with the AML & KYC guidelines.

4 Key Responsibilities:                 

Handling of Teller Services Counters which includes Cash, Clearing, Collections & Remittances both Local & Foreign Currency. Ensure that all services are provided within the established Turnaround Time. To process work to ensure time and quality standards are met in accordance with ICC publications/SOP/OPM/APPM/Local regulations. Ensure that instructions contained in Exchange Control Manual are adhered to at all times. Ensure strict compliance to SBP prudential regulations. Be fully conversant with the Anti Money Laundering & Know your customer policy of the bank in order to track & report suspicious transactions to ‘Money Laundering Reporting Officer’ of the Branch. Co-ordinate with Manager Teller Services to achieve quality and productivity standards. Maintain records for the department to furnish accurate MIS reports to HO and returns to SBP. Maintain strict vigil in order to track suspicious transactions through Cash, Clearing Remittance & Collection instruments. Ensure that notes are sorted and documented in accordance in with SBP directives. To inculcate positive attitude and ‘Customer comes first’ approach in all endeavors related to both Internal & External customers. Ensure that all SBP, HO and other regulatory reports are prepared for sending to the respective departments on or before due dates. Ensure strict compliance of OPM, APPM, CM and ADM. Ensure that income is correctly accounted for in accordance with guidelines of OPM & APPM. Transfer Pay Orders, Demand Drafts & other instruments to unclaimed accounts as per policy laid out in OPM & APPM and subsequent transfer to SBP after ten years of in-operation. Inform Manager Teller Services for income & expense variations of the department. Exercise strict controls to minimize the transactions carrying exceptions. Arrange for reporting of exceptional transactions to HO till resolved.

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Automate manual procedures to enhance productivity and improve turnaround time. Any other work assigned from time to time.

5 Direct Reports & Decision Making Authorities:

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Teller/Check cancellation limits of up to Rs.100,000/Recommend improvement in the process flows of the department

6 Knowledge, Skills & Experience:

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Minimum 1 years experience in the related Department/field Be conversant with AML & KYC policies of the Bank Be able to independently handle the Teller Services Area

Incumbent’s Signatures:

Approved by:

Date:

Supervisor’s Signatures:

Date:

Date:

Location: