James Lott

James Lott 7640 S Power Rd #2164 Gilbert, AZ 85297 (480) 215-3193

Profile: Administrative support professional offering versatile office management skills and proficiency in Microsoft Software/Programs; Strong planner and problem solver who readily adapts to change, works independently, and consistently exceeds expectations; Able to juggle multiple priorities and meet tight deadlines without compromising quality Experience: Customer Service and Technical Support – GoDaddy.Com, Inc. – Gilbert, AZ - Helped coordinate due dates and assisted with clients with financial planning - Communicated effectively with multiple departments to quickly resolve issues - Entrusted to provide feedback to the administration on current and upcoming policies - Earned excellent marks on performance reviews, with explicit citations for excellence in areas related to work volume, accuracy, quality, adaptability, ability to learn and master concepts, positive work ethic, and commitment to providing unsurpassed customer service Coordinator, Data Technical Support Services - Verizon Wireless – Chandler, AZ - Responsible for customer service and support of cellular/telemetry devices - Answered general and advanced inquiries, provided detailed information - Resolved customer concerns, solving problems and creating solutions for recurring issues - Worked with potential clients in the development of new accounts - Assisted in the planning and execution of new policies, procedures, and training methods - Trained and provided feedback to new data services center agents and customer associates - Prepared weekly training reports for the management team and associate directors Training Room NCOIC / Drill Instructor – US Army – E 2/80th & SVC 1/78th, FT. Sill, OK - Processed incoming personnel and tracked confidential files - Researched and proofread memos and reports, directed incoming calls - Communicated with other departments to schedule Training Events - Responsible for maintenance and security of network computers - Received recommendation for Outstanding Soldier and Brigade Coin for Excellence in Service, Self-Improvement, and Overachieving Assistant Manager - RTM, Inc –Mesa/Tempe, AZ - Instructed, supervised, and evaluated the performance of groups, up to 30 - Implemented training courses for new recruits-speeding profitability - Attended several courses on different Management Techniques - Utilized computer databases through ordering, tracking, and shipping of items - Coordinated work assignments, evaluated performance, administered corrective actions - Interviewed potential employees, assessing skill levels and placing new hires

Certifications and Specialized Training: - Computer Technologies and Business - CompTia A+ Certification - RIM/Blackberry Certified Technician - Security Management and Operations

-

Leadership and Group Instruction Cryptography and Network Security Business Continuity and Planning Windows Mobile Certified Technician