James Lott 7640 S Power Rd #2164 Gilbert, Az 85297

James Lott 7640 S Power Rd #2164 Gilbert, AZ 85297 (480) 215-3193

Objective: To obtain employment with a company that provides computer technical services to a broad customer base in a challenging, work-oriented environment. Experience: Technical Support and Sales – GoDaddy.Com, Inc. - Gilbert, AZ -Walked through setup and support of SSLs, PHP databases, and web applications -Conducted troubleshooting for technical issues and provided information on products -Created, researched, and closed tickets via internal support applications -Maintained high levels of customer satisfaction and quality control -Provided advanced support for hosting, domain management, and web design Coordinator, Data Technical Support Services - Verizon Wireless - Chandler, AZ -Assisted with troubleshooting, diagnostics, and programming of cellular/telemetry devices -Deleted, recreated, re-provisioned profiles in Lucent, Nortel, and Motorola Switches -Demonstrated ability to communicate complex instructions clearly and concisely -Provided support for issues ranging from communications to hardware/software -Assisted with network setup, configuration, and created tickets for current issues -Facilitated training to peers, teaching new materials and procedures during rollouts -Created Network and Operation Tools to monitor activity and enhance performance -Supported DOS; XP; Vista; Mac OS 9, 10, 10.5; Linux; and Unix Environments -Documents and tracked tickets using the Remedy ticking system Training Room NCOIC / Drill Instructor – US Army – E 2/80th & SVC 1/78th, FT. Sill, OK -Integrated and maintained Windows NT Network Server -Instructed battalion cadre on proper computer maintenance and security profiles -Conducted network security assessments on a bi-weekly basis -Provided instruction for incoming and departing personnel -Maintained Network Profiles and re-scripted logon issues Assistant Manager - RTM, Inc –Mesa/Tempe, AZ -Instructed, supervised, and evaluated the performance of groups, up to 30 -Implemented training courses for new recruits-speeding profitability -Attended several courses on different Management Techniques -Utilized computer databases through ordering, tracking, and shipping of items -Coordinated work assignments, evaluated performance, administered corrective actions -Interviewed potential employees, assessing skill levels and placing new hires

Certifications: -Computer Technology and Business -CompTia A+ Certification -RIM/Blackberry Certified Technician -Security Management and Operations

-Access Control and Physical Security -Cryptography and Network Security -Security Architecture and Applications -Windows Mobile Certified Technician