It Network Server Technician Cv

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CV

Ivor Goodone Address Line 1 Address Line 2 Tyne and Wear Post Code Telephone: 0191 123456. Mobile: 07712 123456. Email: [email protected]

D E S K TO P / N E T W O R K / S E RV E R T E C H N I C I A N  Business Analysis – Security – Customer Service 

Excellent experience in I.T. Accomplished in 1st, 2nd and 3rd line support and the establishment of full life cycles on projects from initial conception to completion, including customer liaison, testing to implementation. Pro-active approach to maintaining the delivery of I.T. business services, technology and business projects within budget, scope, timescales and process limitations in a customer focused, multi-site environment. Now looking to make a continued significant contribution preferably within business analysis. __________________________________________________________________________________________________________

A D VA N C E D S K I L L S • Providing business solutions • Network / Internet security

AND

KNOWLEDGE AREAS

• Business analysis

• Disaster recovery

• Business process modelling • IP networking / PC builds

• Vulnerability assessments

• Hardware /software development • Maintaining business continuity

• Staff training

• Supply negotiations

• Trouble Shooting / problem solving

• LAN/WAN – Ethernet, TCP/IP

• Remote Access •

PROFESSIONAL DEVELOPMENT BSc. (Hons) CompTIA A+ SCJP MS2152 course

• Risk assessments

Computing (2nd class)

2003

220-301 Hardware Certificate

2005

Java Programmer Certification

2005

Implementing MS Windows 2000 Professional & Server

2005

PROFESSIONAL EXPERIENCE

SENIOR TECHNICAL ANALYST

AND

SIGNIFICANT ACHIEVEMENTS

(LEAD ANALYST)

Jul 04 –

Present City Group, Hexford Park, Liverpool. Providing Desktop and remote support to over 200 users. Administering and troubleshooting large Windows and AS400 domains. Managing the business critical applications, Internet connectivity and remote office connectivity. Performing daily server back-ups, providing network support and ghost PC builds. Providing 24x7 on-call support. • As Lead Analyst in the development of new software products / financial systems, liaised with software houses and developers, wrote quality test documentation and trained users. • Established and maintained remote system access from sites in UK. • Built laptops. Remote access and VLAN implementation.

• Implemented and managed all aspects of NT/2000 servers. • Set up, configured and provided quick fixes for laptops, Internet dial-ups, modems and printers. • Configured and monitored e-mail accounts with MS Exchange. • Tested the “roll out” of software and service pack upgrades on 600 machines. • Specified the systems, peripherals and software to ensure that IT procurement was within budget. • Designed a MS Access 2000 database to provide an integrated CRM solution.

• Liaised with 1st Line and 3rd line Engineers – resolved 100% of problems 95% within SLAs. • Deputising for Managers in their absence. Responsible for the management of the junior network / desktop support analysts. __________________________________________________________________________________________________________

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PROFESSIONAL EXPERIENCE

AND

ACHIEVEMENTS (CONTINUED)

SERVICE DESK ANALYST (1 LINE SUPPORT) ST

Oct 03 - Jul 04

City Group Provided support for over 2000 end-users across 7 domains. Responded to 20-35 queries per day within a Windows NT, Windows 95,98, 2000, XP, AS400 accounts, MS Exchange and SQL Server environment. • Helped write and implement quality procedures for the Helpdesk.

• • • • •

Wrote change control documentation and updated Installation / new build procedure documents. Reduced the quantity of 1st Line calls assigned to 2nd Line Support Engineers by 40% Co-ordinated and prioritised work to 2nd Line support and 3rd Party engineers according to tight SLAs. Used Remote Access tools to provide quick fix 2nd Line Support solutions. Asset Management: auditing, moves, changes, disposals and hardware set-up/maintenance.

• Created SLA reports for senior management using SQL/Server in conjunction with Crystal Reports 8.5. • Performed daily server backups.

• Provided network support and Ghost PC builds. Created Symantec Ghost sessions. • Installation of new servers including racking, cabling, and PDUs. Also considering points of failure issues • • • • •

(Dual power units, Raid Controllers, clustering, network card teaming, ups etc.). Reviewing and updating of BIOS levels / firmware and service packs. Maintenance of Disaster Recovery servers. Updating of Disaster Recovery desktop clients. Supporting the “Remedy Helpdesk”. Resolving calls within SLAs. Troubleshooting network connectivity issues liaising with Network Team. Liaised with suppliers, evaluating, estimating and purchasing both hardware and software solutions.

• Active Directory administration using ‘Web Admin’ front-end. Within Operational Management:

• Liaised with third party service providers and ensuring correct solutions delivered to pre-assigned budgets.

• Contributed to strategy formulation and forward planning. Within Project Management:

• End-to-end project management, encompassing design, installation, migration and configuration that ensured completion within time and budgetary parameters. • Planned initial projects and engineer assignments to ensure appropriate skill-mix and capability level. • Researched and reviewed existing IT budgets and presented a more cost effective plan for infrastructure and support expenditure.

Interests and Pastimes: Born:

Music, singer / songwriter, running. 1984.

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