Iso 9001 Certification Process

ISO 9001 certification process

Cybermate Infotek Limited

Actions towards ISO 9001 certification ●

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Appointment of Management Representative Define quality policy and quality objectives Training in the ISO 9001 and ISO 9000-3 standards Preparation of quality system documentation Training on documentation

Our QMS Structure The QMS consists of  The

Quality Policy  Quality (Apex) Manual  All the Departmental manuals  Software Development Life Processes  SDLC Support Processes

Cycle

(SDLC)

GSS America Quality Policy  

“ It is declared policy of Cybermate Infotek Limited to offer products and services that satisfy customer expectations. The achievement of this policy is vested in each and every employee, resulting in a continuously improving environment for all. We provide products and services that conform to contractual requirements in all aspects.” -------------------President

Manuals The following Manuals are maintained:  1. Human Resources Management Process Manual  2. Training Process Manual  3. Systems Administration Manual  4. Purchase Manual  5. Quality Department Manual.  6. Travel Manual

Software Development Life Cycle Activities The following Processes are documented  1. Proposal & Contract Process  2. Project Initiation Process  3. Project Management Process  4. Requirements Definition Document Process  5. High Level Design Process  6. Low Level Design Process

Software Development Life Cycle Activities Contd.  7.

Coding Process  8. Testing Process  9. User Acceptance Process  10. Installation & Implementation Process  11.Change Management (Maintenance) Process

Support Activities/Documents The following documents are maintained: 1.Documentation & Data Standards & Control 2. Internal Review Process 3. Metrics Process 4. Quality Records 5. Terminology Manual

Support Activities/Documents Contd. 6. Corrective & Preventive Action Process 7. Standards – Coding, User Manual, System Manual 8. Configuration Management 9. Internal Quality Audit 10. System Development Methodology 11. Product Development Methodology

Actions towards ISO 9001 certification (contd) ●

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Implementation in all projects Train internal quality auditors Conduct internal quality audits Management review of the QMS Identification of certification agency Certification audits

Benefits of ISO 9001 certification ●

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Process orientation towards building quality Software development life cycle approach Defect prevention Project management and monitoring Management review of the system Delivery schedules and project costs under control

Benefits of ISO 9001 certification (contd.) ●

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Configuration management and version control Document control Customer satisfaction Continuous improvement Better work culture Marketing advantage

Role of management ●

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Quality is an organisation wide issue. Success depends on the leadership and commitment of management

Role of development teams ●

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Involvement of development teams in the evolution and implementation of QMS. Build “Quality culture” in the organisation through involvement of all concerned.

Beyond ISO 9000  SEI

- CMM  PCMM  SPICE  SIX SIGMA  Total Quality Management

Conclusion ●

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Success depends on building two capabilities Capability in winning orders Capability in delivering what is required on time at a competitive price consistently