Indian Railways Management Information System

Passenger Reservation Information System

INDIAN RAILWAYS

Manager Information System – Xavier Institute of Management, Bhubaneswar

INDIAN RAILWAYS

What comes to your mind??

Manager Information System – Xavier Institute of Management, Bhubaneswar

Background • Second largest network under single Management • Largest Employer in India • 12 million Passenger everyday • 15 Zones, 6853 stations, 300 yards

Manager Information System – Xavier Institute of Management, Bhubaneswar

Problem • Rising input cost upto 200% • Unavailibility of easy, correct & timely access to information • Proper management of resources • Better Customer Service

Manager Information System – Xavier Institute of Management, Bhubaneswar

Objective • Reduce cost • Reduce burden on staff • Improve efficiency • Provide better Customer Service

Manager Information System – Xavier Institute of Management, Bhubaneswar

Solution • Adoption of Customer-centric IT applications – PRS – UTS – NTES – FOIS

• Integration of all reservation counters – CONCERT ( Country wide Network of Reservation and Ticketing counters)

Manager Information System – Xavier Institute of Management, Bhubaneswar

CONCERT NETWORK TOPOLOGY kolkata PRS

Delhi PRS 2 MBPS (x2) Leased Line

Mumbai PRS

2 MBPS (x2) Leased Line6

2 MBPS (x2) Leased Line

Secunderabad PRS

2 MBPS Leased Line

Delhi

2 MBPS Leased Line 2 MBPS (X 2) Leased Line

Calcutta Mumbai SecBad

Chennai PRS Manager Information System – Xavier Institute of Management, Bhubaneswar

Chennai

7

Solution • Passenger Reservation System (PRS)-

www.indianrail.gov.in

– Web enabled – Journey Planning/Fare/Availibility – Reservation between any pair of station – Automatic upgradation – Uses centralized database – 97% reservation made through PRS presently

Manager Information System – Xavier Institute of Management, Bhubaneswar

Solution • IRCTC – www.irctc.co.in – To remove burden on employees at booking counters. – Online ticket reservation system – Payments can be made both on Debit/Credit Card – Uses the Centralised database of Railways

Manager Information System – Xavier Institute of Management, Bhubaneswar

Solution • National Train Enquiry System (NTES) – www.trainenquiry.com – Running position and arrival of train – Information passed on to customers via IVRS and Web

Manager Information System – Xavier Institute of Management, Bhubaneswar

Solution • Freight Operating Information System (FOIS) – Instant information of current status of goods in transit – Helps in managing inventory – Helps in assest utilization

Manager Information System – Xavier Institute of Management, Bhubaneswar

Outcomes • Benefits to customers – Transperancy – Universal Booking Counters – Upgradation/ instant update of Status – Reduced wait time – Customer satisfaction

Manager Information System – Xavier Institute of Management, Bhubaneswar

Outcomes • Benefits to Railways –

Increased efficiency

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Optimal utilisation of berths

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Analysis of traffic pattern for better overall planning

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Reduction in Revenue losses

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Saving on Manpower

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Eliminate possibilities of fraud

Manager Information System – Xavier Institute of Management, Bhubaneswar

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Manager Information System – Xavier Institute of Management, Bhubaneswar