Indian Railways Management Information System

  • Uploaded by: Color India... Lets Color India
  • 0
  • 0
  • June 2020
  • PDF

This document was uploaded by user and they confirmed that they have the permission to share it. If you are author or own the copyright of this book, please report to us by using this DMCA report form. Report DMCA


Overview

Download & View Indian Railways Management Information System as PDF for free.

More details

  • Words: 470
  • Pages: 14
Passenger Reservation Information System

INDIAN RAILWAYS

Manager Information System – Xavier Institute of Management, Bhubaneswar

INDIAN RAILWAYS

What comes to your mind??

Manager Information System – Xavier Institute of Management, Bhubaneswar

Background • Second largest network under single Management • Largest Employer in India • 12 million Passenger everyday • 15 Zones, 6853 stations, 300 yards

Manager Information System – Xavier Institute of Management, Bhubaneswar

Problem • Rising input cost upto 200% • Unavailibility of easy, correct & timely access to information • Proper management of resources • Better Customer Service

Manager Information System – Xavier Institute of Management, Bhubaneswar

Objective • Reduce cost • Reduce burden on staff • Improve efficiency • Provide better Customer Service

Manager Information System – Xavier Institute of Management, Bhubaneswar

Solution • Adoption of Customer-centric IT applications – PRS – UTS – NTES – FOIS

• Integration of all reservation counters – CONCERT ( Country wide Network of Reservation and Ticketing counters)

Manager Information System – Xavier Institute of Management, Bhubaneswar

CONCERT NETWORK TOPOLOGY kolkata PRS

Delhi PRS 2 MBPS (x2) Leased Line

Mumbai PRS

2 MBPS (x2) Leased Line6

2 MBPS (x2) Leased Line

Secunderabad PRS

2 MBPS Leased Line

Delhi

2 MBPS Leased Line 2 MBPS (X 2) Leased Line

Calcutta Mumbai SecBad

Chennai PRS Manager Information System – Xavier Institute of Management, Bhubaneswar

Chennai

7

Solution • Passenger Reservation System (PRS)-

www.indianrail.gov.in

– Web enabled – Journey Planning/Fare/Availibility – Reservation between any pair of station – Automatic upgradation – Uses centralized database – 97% reservation made through PRS presently

Manager Information System – Xavier Institute of Management, Bhubaneswar

Solution • IRCTC – www.irctc.co.in – To remove burden on employees at booking counters. – Online ticket reservation system – Payments can be made both on Debit/Credit Card – Uses the Centralised database of Railways

Manager Information System – Xavier Institute of Management, Bhubaneswar

Solution • National Train Enquiry System (NTES) – www.trainenquiry.com – Running position and arrival of train – Information passed on to customers via IVRS and Web

Manager Information System – Xavier Institute of Management, Bhubaneswar

Solution • Freight Operating Information System (FOIS) – Instant information of current status of goods in transit – Helps in managing inventory – Helps in assest utilization

Manager Information System – Xavier Institute of Management, Bhubaneswar

Outcomes • Benefits to customers – Transperancy – Universal Booking Counters – Upgradation/ instant update of Status – Reduced wait time – Customer satisfaction

Manager Information System – Xavier Institute of Management, Bhubaneswar

Outcomes • Benefits to Railways –

Increased efficiency



Optimal utilisation of berths



Analysis of traffic pattern for better overall planning



Reduction in Revenue losses



Saving on Manpower



Eliminate possibilities of fraud

Manager Information System – Xavier Institute of Management, Bhubaneswar

?

Manager Information System – Xavier Institute of Management, Bhubaneswar

Related Documents


More Documents from ""