Inaugural: Effective Communi Cation

Inaugural of Effective Communi cation

Content • • • • •

Introduction to Communication Process of Communication Component of Communication Function of Commercials Bank Case Study

Introduction to Communications » Communication is derived from Latin term communist which means to make common, to transmit & to impart. » It ref. to “Something that is communicated by or to or between people or group’s”

Need & Importance of Communication » Man is a social animal & cannot live in the society without communication . » Communication is essential & cannot imagine life without it. » The ways to communicate is natural and fundamental to the human species. » Communication was present even before language » Primitive men used facial expression and gestures or what is now called “ body language ” to communicate their thoughts and feelings.

Process of Communication » Communication is a two- way process . » In every act of communication there is a Sender & Receiver . » The Sender transmits a message to the Receiver who tries to understand it gives some feedback . » When Sender gets any response from Receiver , we can say that communication has taken place.

Communication

Sender Stage no 1.

Message

Medium

Encoding

Receiver Stage no 2.

Decoding

Feedback with understanding

Process of Communication » Communication establishes when a person want to speak to other person » Communication starts with an idea or concept which is the essential to communicator » Communicator translates message into signs/symbolic forms & send it to Receiver » Receiver receives symbols/signs & get the idea of Sender » Sender wants receiver to give feedback’s

Component of Communication » » » » » » » »

7 Components of Communication are as follows:Sender Expression Encoding Medium Receiver Decoding Feedback

Component of Communication »

7 Components of Communication are as follows:-

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Sender:- ref. to one who conceives on ideas or thoughts & feels the need to communicate; can inform receiver to make him take a particular course of action Expression :ref. to use of symbols; Symbols may be verbal or non verbal . Encoding :ref. to put message into the code, bcoz it has to moved from Sender to Receiver; through some medium or channel; involves the use of symbols Medium : ref. to verbal, non-verbal, visual & electronic Receiver :ref. to one who receive message; two way process; in the absence of Receiver the act of communication won’t be completed; message reaches receiver decodes the symbol ,words & signs into thoughts which convey meaning to Sender

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Component of Communication •

Decoding :ref. to receiving message from Receiver; receiver tries to interpret & understand the message properly; decoding is done correctly Receiver can give proper response.

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Feedback : Goal of communication ;Sender aims at getting an response from Receiver; other words when a receiver gives some response & that response is conveyed back to the sender it is called feedback.

Characteristics of Effective Communication » Language: ref. to proper knowledge of language & should use simple & easy language . » You Atti. : ref. to your attitude to win goodwill of receiver. » Mental Atti. :ref. to understand the mental attitude of receiver » Voice control: ref. to proper voice control in oral communication » Pronunciation: ref. to pronounce word’s clear & correct » Grammatically correct: ref. to write appropriate language

7 C’s of Effective Communication i. ii. iii. iv. v. vi. vii.

Completeness Conciseness Consideration Correctness Clarity Courtesy Concreteness

Function of Commercials Bank

Function of Commercial Banks

Banking function

Non-Banking function

Banking function » ii. iii. iv. v. » vii. viii. ix. x. xi.

Acceptance of deposit from the public Saving Bank A/C Current Bank A/C FD A/C Recurring Deposits Loan & Advances Loan to agriculture, inc. , trader Overdraft Cash-Credit Direct loans Bills discounted

Banking function » » » » »

Acceptance of deposit ref. to accepting deposit from public Saving bank A/C:- ref. to salaries & low income group people; restriction on money withdrawal Current A/C:- ref. to biz people; no restriction on money withdrawal & deposit’s FD:- ref. to deposit of money for fixed time; money can be withdrawn after fixed time Recurring deposit:- ref. to deposit of money for specific time at an regular interval of time; inculcate the habit of small saving

Banking function » » » » » »

Loan & Advances:- ref. to extend loan & advances by the way of deposit Loans to agriculture:- ref. to grant loan for agro & allied activities; loans are short terms credit in form of crop loan Overdraft:- ref. to withdrawal of any amt as compared to what is deposited; additional amt for collateral security Cash-Credit:- ref. to cash loan against security of goods or personal security etc. Direct loan:- ref. to loan granted to biz & trade against security of movable property Bills discounted:- ref. to advancing loans to commercial bank

Non-Banking Function » ii. iii. iv. v. » vii. viii. ix. x. xi.

Agency Service:Collection Payments Sales & Purchase of Financial Assets Trustee, Executor & Attorney Utility Service:Draft facilities Locker facilities Guarantor Underwriting Compilation of static's

Non- Banking Function » • • • •

Agency Service:- ref. to bank act as agent performing service to account holder Collection:- ref. to collecting cheque, draft, bills etc. are received by the customers Payments:- ref. to payment on behalf of their customer likes rent, taxes etc Sales & Purchase of Financial Assets:- ref. to buying & selling of securities, shares or any other financial assets Trustee, Executor & Attorney:- ref. to custodian & manager of the customer’s funds. Funds are managed for higher returns

Non- Banking Function » • • • • •

Utility Service:- ref. to modern economy & their facilities Draft Facilities:- ref. to transfer of money from bank to bank Locker Facilities:- ref. to safe deposit vault to customer; it’s help them to deposit valuable assets Guarantor:- ref. to offer guarantee of payment on behalf of importer Underwriting:- ref. to facilities provided by JS Company for raising funds Compilation of Stats:- ref. to compliant stats & biz information related to trade etc

Case Study About Function of Bank

» Is a Multi-National Commercial Bank » Founded in 1870 » H.Q at Frankfurt am Main in Germany » Dr. Josef Ackermann, CEO & Chairman of the Mgnt Board; Dr. Clemens Börsig, Chairman of the Supervisory Board

Introduction to » In 1872, January bank was founded in Germany » It was founded as Foreign Trade Bank » Pvt. Banker Adelbert Delbruck & Politican Ludwing Bamberger » It’s 1st International branches were in Japan (Shanghai) 1872 & UK (London) 1873

Acquisition & Project of » » » » » »

In 1876, Berlin bank- Verein & Deutsche Union-Bank were acquired Later, Deutsche Bank also surpasses DiscontoGesellschaft Major project undertaken by DB are:Northen Pacific Rail-Road in US 1883 Baghad Railway 1888 Finanical Bond to Krupp Steel 1885

Blooper of In 1929, bank merged with Disconto-Gesellschaft Germany’s defeat in 2nd World War; force the bank to breakup into 10 regional bank in April 1948 » As Alliance Authority had command over the German’s » As 10 regional bank were consolidated in 3 major bank’s as:v. Nord-deutsche Bank AG vi. Süddeutsche Bank AG vii. Rheinisch-Westfälische Bank AG » »

Transformation of It was transfer from Commercial Bank to Investment Bank Accor. 2005, 75% of Bank Revenue come’s from investment RoE was increased from 4% to 25% It’s World Class leader in Investment Bank Market It is also called as Bugle Bracket Offer financial service called “Bankamiz” in German branches bank 2006 » “Bankamiz” a Turkish word’s » » » » » »

Global ATM Alliance

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DB is member of Global ATM Alliance The advantage for the customer of DB is:They can use their card anywhere in the world They can check their card anywhere in the world They don’t have pay a single penny while using their card anywhere in world

Logo » » » » » » » »

Simple yet striking form, the symbol has a high attention-provoking and recognition value. The identity of Deutsche Bank: The “slash” stands for consistent growth and dynamic development The “square-shaped frame” can be interpreted as a sign of security and a controlled environment In a “nutshell”, the logo stands for consistent growth in a secured environment. It is striking, unmistakable and timeless It can be used in all media. Clearly recognised at great distances

Web-blography » Google.com (Wikipedia) » www.db.com

Special Thanx to S.Dutta Mam

Presented by:∞ ∞ ∞ ∞ ∞ ∞

Amar. J no 13 Pratik.K no 18 Atul . S no 40 Pawan.K no 17 Mohit. M no 25 Kunal. S no 41