Important Language To Remember.docx

Important Language to Remember.... 











The Start: Dear Mr, Ms (Mrs, Miss VERY IMPORTANT use Ms for women unless asked to use Mrs or Miss) Thanking the Potential Customer for His/Her Interest: Thank you for your letter of ... inquiring (asking for information) about ... We would like to thank you for your letter of ... inquiring (asking for information) about ... Providing Requested Materials: We are pleased to enclose ... Enclosed you will find ... We enclose ... Providing Additional Information: We would also like to inform you ... Regarding your question about ... In answer to your question (inquiry) about ... Closing a Letter Hoping for Future Business: We look forward to ... hearing from you / receiving your order / welcoming you as our client (customer). Signature: Yours sincerely (remember use 'Yours faithfully' when you don't know the name of the person you are writing and 'Yours sincerely' when you do. Example Jackson Brothers 3487 23rd Street New York, NY 12009 Kenneth Beare Administrative Director English Learners Company 2520 Visita Avenue Olympia, WA 98501 September 12, 2000 Dear Mr Beare Thank you for your inquiry of 12 September asking for the latest edition of our catalogue.

We are pleased to enclose our latest brochure. We would also like to inform you that it is possible to make purchases online at http:\\www.abilheira.net We look forward to welcoming you as our customer. Yours sincerely (Signature) Domingos Abilheira Manager Abilheira, Lda

The following letter outlines the terms of a newly opened business account. Useful Key Phrases      

Thank you for opening an account with... I would like to take this opportunity ... Invoices are payable within ... As..., I will be happy to answer any questions you may have regarding... ...and therefore encourage the use of... We consider this incentive... Example Letter Dear ____, Thank you for opening an account with our company. As one of the leaders in this industry, we can assure you that our products and our services will not disappoint you. I would like to take this opportunity to briefly set forth our terms and conditions for maintaining an open account with our firm. Invoices are payable within 30 days of receipt, with a 2% discount available if your payment is remitted within ten (10) days of receipt. We consider this incentive an excellent opportunity for our customers to increase their profit margin, and therefore encourage the use of this discount privilege whenever possible. We do, however, require that our invoices be paid within the specified time, for our customers to take advantage of this 2% discount.

At various times throughout the year we may offer our customers additional discounts on our products. In determining your cost in this case, you must apply your special discount first, and then calculate your 2% discount for early payment. As the credit manager, I will be happy to answer any questions you may have regarding your new account. I can be reached at the above number. Welcome to our family of customers. End of Letter For further types of business letters use this guide to different types of business letters to refine your skills for specific business purposes such as making inquiries, adjusting claims, writing cover letters and more. If business letter writing is important to your career, I'd consider purchasing 3,001 Business and Sales letters. This reasonably priced package provides templates of English business letters for just about any business situation imaginable. For more detailed help with standard business writing skills, I highly recommend these business English books.

The following letters place product orders. Useful Key Phrases    

Would you please send ... According to your website / magazine / leaflet, ... COD (cash on delivery) NOTE: The initials at the bottom of the letter indicate who the letter is from followed by who typed the letter - for example: from Ken Beare typed by Ron Easton = KB/re Example Letters May 23, 1999 Mr. Jack Brown, Director Used Books Online Seattle, WA 98795 Dear Mr. Brown: Would you please send me the following used books via COD? According to your Web site, orders need to include the title, author, and publisher.

Title: "Driving Home" Author: Peter Lawford Publisher: Jackson and Co. Title: "Landscaping for Fun" Author: Janet Patterson Publisher: Nature Ltd. Title: "Christmas Myth" Author: Margaret Smith Publisher: Smoothers Thank you very much, (signature here) Fred Finkleham, Professor, OUS

MICHAEL WARRENS LTD - 78 Court Street - Nottingham - UK Mrs Sara Fisher Manager 18 St. James Avenue Bournemouth HB3 4LN

4th October 2004

Our ref: US / HK 1082 Your ref: SP / T Dear Mrs Fisher, Your order We are pleased to acknowledge your order no. 202 dated 1st October 2001. Your order is already dealt with. We will inform you when the consignment is ready for delivery. Please do not hesitate to contact us if you require further information. We thank you for your custom and again look forward to being of service to you in the future. Yours sincerely,

M Warrens (Mr) Enc