Importance Of Communication Skills

Importance of communication skills

Communication

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Communication is the process of sending and receiving messages

COMMUNICATION NETWORKS 

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Formal communication network : follows the hierarchical structure of the organization, or the "chain of command." Informal communication network: Involves communication that follows the "grapevine."

DIRECTION OF COMMUNICATION FLOW Downward communication - flows from upper management down to the employees at lower ranks.  Job instruction  Ideology  Information  Feedback Upward communication is initiated by those at the lower levels of the organization

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positive, timely, support current policy, be sent directly to the person who can act on it, and have intuitive appeal

Horizontal Communication. flows across the organization 3. There are more employees than managers, and 2. Employees at the same level feel more comfortable talking with each other than with people at different authority levels

THE COMMUNICATION PROCESS

BARRIERS TO COMMUNICATION        

Badly Expressed Message Loss in Transmission Insufficient Knowledge of the Subject Information Overload Emotional Interference Lack of Sensitivity to Receiver Poor listening Attitudes and Behaviors

Overcoming Communication Barriers    

Use of Simple Language Restrain Emotions Active Listening Feedback

PRINCIPLES OF COMMUNICATION          

Know your audience. Know your purpose. Know your topic. Anticipate objections. Achieve credibility with your audience. Follow through on what you say. Communicate a little at a time. Present information in several ways. Develop a practical, useful way to get feedback. Use multiple communication techniques.

7 C’s of Effective Communication       

Conciseness Concreteness Clarity Completeness Courtesy Correctness Consideration

The role of communication   

Relevancy Responsible Remembrance

CHANNELS OF COMMUNICATION Face to Face Interactive TV-high speed connections (two way) Video-Voice / Data Channel (one way) Telephone E-mail Personal written correspondence Formal written message Public speaking Data Reports Broadcast e-mails / reports

COMMUNICATION ACROSS CULTURES      

Expression of disagreement Promptness and punctuality The importance of relationships Respect for authority Addressing people Nonverbal behaviours