Hr Presentation

10 Best HR Practices of Courier & Logistic Companies Presented By Amit Kumar Singh (C-6) Vandana Nagdeve (C-32) Abhishek Patni (C39) Samridh Kalakoti

The presentation contains the 10 best HR Practices from the following companies: a) Courier i) DTDC ii) First Flight iii) On Dot iv) Blue Dart/ DHL b) Logistic i) Safe Express ii) XPS

Interpersonal Relationship: •The company celebrates every employee’s birthday. •They also provide gifts to the employee. Miss Chandana Goswami (HR Executive, DTDC) said this helps in making the environment friendly in the company.  

Worker /Employee Union: •First Flight is the only company which has a worker union that we have found. Mr. Laxmikant Patil (Operation Manager, First Flight) told us this helps in resolving the problems and queries of the worker. This also provides backup to the worker, added by the operation manager.

Door-to-door Service: •They deliver the heavy luggage like fridge, cooler etc to the desired address in this service. Mr. Pramod Patil (Distribution Supervisor, On Dot) told us that this helps in the satisfaction and comfortable of the customer. Mr. Patil also told us that this helps in gaining new and retaining old customers.

Customer Relationship Management: •The company always contact the customer on regular basis, they also greet the customers on occasions. Mr. Sandeep Singh (Supervisor, TCI XPS) told us that, this helps in making good relations with the customer. This is one kind of marketing strategy.

Training: •The induction program of Safe Express is of 45 days. •All the Upper Level employees come to clear the queries of the newly recruited employee. As per Mr. Krishna Kumar(Account Manager, Safe Express Logistic) this service increases the confidence of the employee. He also added this motivates the new employee.

Employee Safety Insurance (ESI) •Every employee is provided with 15 lakhs insurance policy, in case of working hour death. •To obtain these 15 lakhs every employee contributes their one day salary and rest of the amount is paid by the company. Mr. Ajay Naik(Executive Manager, Blue Dart) told us that this helps in the welfare of the company. Employees feel happy from this kind of practice.

Recruitment : •For recruitment, Safe Express are looking for the MBA Aspirants. •Son of CMD, Mr. Rubal Jain introduced this practice as he was also one of the MBA Aspirant. After recruiting MBA Aspirants, Safe Express becomes more organized said by Mr. Krishna Kumar(Account Manager, Safe Express).

Training Program: •On contract basis, they train the new employee for six months. •If an employee couldn’t perform well, he gets 3 more months to show his caliber.

Transportation: •They have collaboration with the transport company for the delivering of parcels. •In case of delay/ damage of the parcel the company charges the transportation company according to their contract policy.

Open House Meeting: •Every month Blue Dart held a meeting named as “Open House Meeting. •All the employees attend this meeting. •Makes the worker to directly interact with the upper level management employees. Mr. Naik told that this meeting motivates the employee and helps in making the environment friendly