Hr Administrator Resume Sample

Harriet Lyons 4999 Forbes Ave Pittsburgh, PA 10302 (303) 345-8977 [email protected]

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PROFESSIONAL Pennsylvania Benefit Systems, Pittsburgh, PA EXPERIENCE Benefit Administrator, 2004 – Present  Responsible for all aspects of HR processing for 10 client organizations, including invoicing, policy and workforce changes, insuring data integrity and accuracy, and resolving individual issues  Reviewed approximately 100 insurance applications per month for completeness and adherence to regulations  Integral to the preparation of software training manuals used by over 10,000 employees  Provided IT support and answered questions on software related issues

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Mellon Financial, Pittsburgh, PA Customer Support Representative, 2002 – 2004  Handled approximately 100 customer calls per day and resolved 95% of client questions within the first 3 minutes  Answered and fulfilled all customer inquiries by the end of the next business day, ensuring a high level of customer satisfaction

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Pennsylvania Insurance Company, Pittsburgh, PA Policy Coordinator, 2000 – 2002  Reviewed 30+ insurance applications per day for completeness and adherence to regulations  Processed up to 20 deceased refunds and cancellation of insurance policies within 2 business days, ensuring clients received timely delivery of refunds  Provided requests for information from policyholders, agents and supervisors – which served as a critical source of information for sales and client service

Technology Solutions, Pittsburgh, PA Administrative Assistant, 1998 – 2000  Responsible for providing office support for a $100 million technology solutions provider - duties included heavy telephone support, maintaining extensive filing system, billing and accounting, scheduling, and preparing client facing correspondence

EDUCATION University of Virginia, Richmond, VA Bachelor of Art in Communication Studies, 1998

 

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