How To Be Good Waiter And Waitress.docx

How to be Good Waiter and Waitress

How to be Good Waiter and Waitress, it is a big question to thousands of peoples, who want to build his or her career in the F&B profession or in a Hotel or Restaurant. To be a good waiter and waitress is very easy and very difficult to anyone. However, if you want to be a good waiter or waitress then you have to keep in your mind some important things and points. Moreover, at first you have to know about waiter & waitress and about (F&B) Food and Beverage. Have to know what is waiter and what is Waitress. A waiter turns into a good waiter/waitress when he/she has some important sense and some best qualities. Now, I am going to the main point that How to be a Good Waiter and Waitress.

Important Point to Good Waiter/Waitress: Table of Contents [show]

Some important points that you must have to keep in your mind, if want to be listed in Good Waiter/Waitress list. Important points are below:

Sense about Food and Beverage: Sense about Food and Beverage is the only precondition to be a good waiter/waitress. So, if you want to be a good Waiter/Waitress, then you must have to learn about (F&B) Food and Beverage. Otherwise, if you have a ton of good quality, then you never be a good Waiter/Waitress. So, to be a good Waiter/Waitress learn about (F&B) Food & Beverage, about Food, about beverage and everything of F&B.

Keep Smiling with your Guest:

Smile is the best to achieve anything. So, if you want to be good Waiter/Waitress then please keep smile on your lips, every time and moment with a good sense. When you are going to taking Order from your guest, talking with guest, serving food in the guest’s table, do everything with a nice and sweet smile. However, please, do not try to smile when something is going with wrong. If you do it in the time of inappropriate time then you may called as non-sense.

Good and Friendly Behavior: To be a good Waiter/Waitress, you behavior must have to friendly and polite with every one as well as with your guests. Polite, Good and friendly behavior is the precondition of a good Waiter/Waitress.

Time Sense: Time sense is another d adjective to be a good Waiter/Waitress. Try to provide food and serve your guest in time. You have to keep in your mind that, your guest’s time is very invaluable. So, never wastage your guest’s time. A good Waiter/Waitress always must have to follow the rules of time sense.

Guest Priority: Guest’s Priority is one of greater and most important matter in F&B section as well as hotel, restaurant and any office. You must have to keep in your mind that guest’s is always right. So never, try to make any argument with your guests and give a high priority to your guest’s. Giving priority to guest’s is a best quality of a good Waiter /Waitress.

Sacrificing Mentality: Sacrificing Mentality is one of the great qualities of a good Waiter/Waitress. A good Waiter/Waitress always sacrifices with his or her co-workers in the work place. Therefore, to be a good Waiter/Waitress, you must have sacrifice with your guest’s and with your co-workers.

Necessary Things:

In this point, I am going to talk you something important also. A good Waiter/Waitress keeps some important and necessary thing with him/her. Like, white paper, pen, Napkin, comb, keep some important information in mind and so on. If you follow those tips and rules about (F&B) Food & Beverage above, then I wish you might become a good waiter/waitress early. Actually, F&B is a very difficult place where everybody has to sacrifice every moment. F&B is a profession of hospitality and sacrificing. All the best, I wish you will be able to create your strong career with (F&B) food and beverageas a good Waiter/Waitress.

Meal Experience

Meal Experience is one of the great and remembers able experience in any Restaurant or F&B Service Department. When you will take some food in a Restaurant then you may face many kind of Experience during having the Meal in your Banquet Hall or F&BService section. Like the Food quality, service style, F&B service department, its atmosphere, food deals, place etc. Actually, Meal Experience is a experience during having any Food and Beverage in any Restaurant or in any F&B Service section.

What is Meal Experience? “Meal experience is what guest feels when eating out. It covers (Persons) not only the meal but also the atmosphere, service decor etc.” Basically, meal experience is very important to Guest, because if the guests feels that, the meal experience was very nice and good then he/ she will come back to the F&B Department and restaurant again to have some Food and Beverage and try to gain another good Meal Experience. So, I wish you will enjoy your Meal Experience very well, when you will go any Restaurant or Party to have / take your Meal.

Meal experience is really a very exciting experience, which can give self-satisfaction, pleasure or make you bore about the Meal Experience.

Table Preparation to Service

Table preparation is one of the most important and main key to make good and best service. Service is the main key to bring reputation of your business and mainly in Restaurant and Hotel Business. Every F&B service holder has to be sure about his/her table preparation before starting his/her service. However, all of us who are involved with F&B Service have to know some point to table preparation. And must make sure about your table before starting your service.

Table Preparation: Table preparation or table setup is one of the most important task before start your service. So, Please make sure that you fulfill those requirements before star your service in the table. To make a very good service you have to complete/fulfill those requirements/questions below: Where your tables properly set & ready for service? (Make sure that your table is not moving with simple touching.) Did the Guests you served have to ask you for silverware you had forgotten to place? Did you avoid using bent or dirty silverware? Did you avoid using chipped glass or china? Did you avoid using tablecloths & napkins with holes or stains?

Did you remember to offer only clean ashtray to your guests? Did you check the salt and pepper shakers? Was there enough sugar in the sugar bowls? If you forget anything to provide in your table before serve then try to provide it as soon as possible. It will be fine if you can provide it before your Guests want. If you are unable or failure to provide it before your service then it’s okay, say sorry to your guest and provide it as early as possible. Actually, F&B is the place of ready wit, so if you have the most important ready wit then no Guest will complain against you.

How to Handle Customer Complaints

Complaints are a common matter in your service or business in F&B section, Hotel, Restaurant and any Business. You cannot fulfill the total requirements of your guest. Moreover, there are some guest who is always try to find out the blunder or Mistake of you and if he/she find it once just then he/she will complain against you, about your service or your system and food. There are no Restaurant where are no a few complaint everyday against Food, Food Service, System, Environment, Food Prize, Food Quantity and Quality and so on. However, it is serious matters that what will you do if you face a problem in front you that Guest is complaining you against anything of you and of your Restaurant? Now I am trying to explain some tips about the serious matter of your guest complaint. What should you do when you will get complaint from your guest?

How to Handling Complaints?: Table of Contents [show]

To handling your guest’s complaints properly, you must have to follow some very important steps and must keep in your mind those point of handling complaints.

Showing Sympathy: In the F&B (Food and Beverage) section/ Department guest is always right. So, if you guest make any complaints to you, then you must show sympathy to your guest.

Note Complains: Note all complains of your Guest. And try to solve the problems, so that the some problem never happen again with your guests.

Listen carefully with patient: When your guest will make complaint, you have to keep in your mind that your guest is still furious or angry. So, you have to listen his/her complaint carefully with full patient. Otherwise you guest will be more angry or furious to you and your behavior.

Be Neutral as well as impartial: When your guest or client making complaints to you, please be Neutral as well as impartial to your guest/ client. In this time, you must have to show and be neutral and impartial to your guest.

Get the Fact: Get the real fact about your guest complaints. Why do he/she make complain to you.

Logical Points to Angry: When your guest will make complaint to you, then he/she will must show some logical points to you. And you have to agree with those logical point, so that your guest realize that you understand the matter and you are with your guest.

Guest’s Satisfaction is our Priority: When your guest make any complaint to you about any matter, then show sympathy and try to show such a behavior to your guest so that you guest understands that you

and your support goes to your guest. And tell or try to understand your guest that Guest’s Satisfaction is our (your) Priority. If you follow those rules/ tips, then you can easily handling any kind of complaints of your guest in your Business, or F&B Section.

Classification of Guest

Now I will tell about the classification of Guest in F&B. There are many guests in F&B but they have a class and I want to present it in front you as Guest classification. You can tell it definition of guest class. Guest is the main key of (F&B) Food & Beverage Section. A Restaurant and F&B Section totally stands and depends on Guest. Without Guest F&B or a Restaurant is worthless as well as a shop or any kind of Business. A Business can not run without its valued client. If you open a shop it also cannot run without client or buyer. Same things happen with F&B. F&B also cannot run without (client) Guest. But those Guests has a classification, there are many type of guest in F&B, not only in F&B but also in all kind of business. So, now we will introduce with classification of Guest in F&B.

Classification of Guest: There are many kind of Guest in F&B but I write about Major Class of Guest: A. Business People: All kind of Business man and business peoples are including in the list. Business peoples are very important as F&B guest. B. Transit Passengers:

In this list all kind of transit passengers, Traveler are includes. In F&B Transit passengers are important as a large number Guest. C. Airlines Crew: Airlines Crew and Airlines related peoples are in the list . D. Diplomats / Delegations: Diplomatic and Delegate type of peoples are in the list. E. Students: All students are here in this list. F. Patients: Patients, Old Peoples are in this list. G. Sport & Cultural Trope: Sport & Cultural peoples are the part of the list. And they are also a good number Guest. H. Functional Peoples: All kind of Functional Peoples is including in this list. I. Family: Family, Couple, Relatives peoples are in the list.